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Manager, Customer and Employee Experience

Qantas GroupMelbourne
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, you should have a strong background in customer experience management or a related field, with demonstrated experience in leading teams and driving change. A proven ability to analyze data and derive actionable insights is essential. Excellent communication and interpersonal skills are required, along with a passion for fostering a positive workplace culture.

About the job

As the Manager of Customer and Employee Experience at Qantas Group, you will play a pivotal role in shaping the overall experience for both our customers and employees. You will lead initiatives aimed at enhancing engagement, satisfaction, and loyalty while collaborating with cross-functional teams to implement innovative solutions. Your insights and strategies will be crucial in driving our mission to deliver exceptional service and a thriving workplace.

About Qantas Group

Qantas Group is Australia's largest domestic and international airline, known for its commitment to safety, service excellence, and innovation. With a rich history and a robust workforce, we strive to create an engaging environment where our employees can thrive and contribute to our vision of connecting Australians with the world.

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