Customer Experience Specialist

Employment HeroRemote — Perth, Western Australia, Australia

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Strong communication skills and a passion for helping customers. Ability to work collaboratively in a team-oriented environment. Detail-oriented with strong problem-solving skills. Proficiency in using customer support tools and platforms.

About the job

Join Our Mission to Enhance Employment

At Employment Hero, we are a dynamic team dedicated to revolutionizing the employment landscape, making it easier and more valuable for everyone involved.

Since our establishment in 2014, we have experienced remarkable growth (100% YoY), now proudly serving 300,000 businesses worldwide with over 2 million users on our platform. Achieving unicorn status in 2022, we are poised for even greater success in the future.

There's never been a more thrilling time to become part of one of the fastest-growing SaaS unicorns. Let’s explore if you could be the perfect fit!

Your Day-to-Day Responsibilities

As a Customer Experience Specialist, you will be an integral member of our Customer Experience team, focused on gathering valuable insights from customers and ensuring their ongoing support and success after implementing our Employment Hero product. Your main responsibilities will include:

Addressing and resolving customer tickets, calls, and queries related to the Employment Hero Platform promptly.
Collaborating with the wider squad and support team to provide best practice guidance and education to all our customers.
Proactively analyzing product functionality and conducting tests to identify user errors and system logic issues while staying updated on product changes and enhancements.
Assessing customer support issues and assigning them to the appropriate team or resolving them as needed.
Escalating any bugs or product functionality concerns in collaboration with Senior Team Leads and the Product Team.
Engaging with customers through various channels (email, chat, phone) to understand their organizational workflows and how our platform can optimize their HR processes.
Utilizing Zendesk, Salesforce, and other internal tools for maintaining records and referencing customer interactions and complaints in line with service level agreements (SLAs).
Contributing feature requests and Help Centre suggestions based on customer insights.

What You Will Bring to the Team:

Experience in fast-paced, rapidly changing environments.
1-2 years of proven success in a high-volume customer service/support role.
Previous experience in customer experience or support is highly desirable.

About Employment Hero

Employment Hero is a forward-thinking company committed to transforming the employment sector. With our innovative SaaS solutions, we empower businesses to manage their workforce efficiently, fostering growth and success for our clients around the globe.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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