Indigo Books & Music Inc. logoIndigo Books & Music Inc. logo

Customer Operations Leader - Store Experience

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer service or operations management. Strong leadership skills with a focus on team development. Excellent communication and interpersonal abilities. Ability to analyze data and implement effective solutions. Passion for retail and customer engagement.

About the job

About the Role

Indigo Books & Music is hiring a Customer Operations Leader for the Calgary store. This role centers on improving the in-store experience for customers while guiding a team committed to strong service and smooth operations.

What You Will Do

  • Lead and support a team to deliver high levels of customer service
  • Drive projects and daily practices that raise customer satisfaction
  • Promote efficient store operations and address challenges as they arise

What Sets This Role Apart

This position offers the chance to shape the customer journey in-store and influence how the team works together. Success means both happier customers and a well-run store.

About Indigo Books & Music Inc.

Indigo Books & Music Inc. is Canada's largest book, gift, and specialty toy retailer. We are committed to providing an unparalleled shopping experience and inspiring a love of reading. As a leader in the retail industry, we value our employees and foster a culture of inclusion, innovation, and teamwork.

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