Twisto Payments S.A. logoTwisto Payments S.A. logo

Customer Relations and Retention Specialist

Twisto Payments S.A.Warsaw, Mazowieckie, Poland
Hybrid Full-time PLN 5.6K/yr - PLN 7.8K/yr

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Experience Level

Experience

Qualifications

Requirements:Minimum 6 months of experience in telesales using cross-selling and up-selling techniques in the financial, fintech, or related industries - a necessary condition. A positive attitude - we are looking for someone who enjoys interacting with people, does not easily get discouraged, and seeks alternative solutions.

About the job

Join Our Team as a Customer Relations and Retention Specialist!

We are currently seeking a dynamic and proactive individual to fill the role of Customer Relations and Retention Specialist at Twisto. In this position, you will engage with our customers through retention campaigns (marketing and sales) to provide proactive advice, promote, and cross-sell our company's products.

Your Future Challenges:

  • Conduct outbound calls to customers as part of our retention campaigns.
  • Professionally assess customer needs to recommend the best solutions from our product portfolio (cross-selling and up-selling).
  • Proactively promote our company's products.
  • Build positive relationships with customers and maintain a strong company image.
  • Collaborate with other departments within the company.

What Does Twisto Offer?

  • Employment contract with a base salary and performance-based bonus ranging from 5,600 to 7,800 PLN gross.
  • Work from Monday to Friday.
  • Well-located office in the heart of Warsaw (Żelazna 59a) or the possibility of hybrid work (at least once a week in the office).
  • Financial compensation for hybrid work.
  • Edenred lunch card.
  • Private medical care and a subsidized Multisport card.
  • Flexible working hours.
  • 5 days of additional paid leave for fathers after the birth of a child.
  • 30 days of paid vacation + 4 additional days off for administrative matters (total of 34 days per year).

About Twisto Payments S.A.

Twisto is a leading fintech company that provides innovative payment solutions and aims to enhance customer experiences in financial services. We thrive on creating value for our clients through exceptional service and a supportive work environment.

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