GAC Cargo System Sdn Bhd logoGAC Cargo System Sdn Bhd logo

Customer Service Representative - Freight Forwarding

GAC Cargo System Sdn BhdAbu Dhabi, Abu Dhabi, United Arab Emirates
On-site Full-time

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Experience Level

Experience

Qualifications

Bachelor's degree in a management-related field is preferred. At least 3 years of experience in customer service, telesales, or a related field is advantageous. Strong attention to detail and organizational skills, with the capacity to learn quickly and manage multiple tasks effectively. Ability to thrive in a fast-paced, entrepreneurial environment. Quick decision-making skills using sound business judgment. Proficiency in computer and internet applications (web/email).

About the job

  • Respond to customer inquiries promptly and provide tailored quotes within specified time frames. If a request cannot be fulfilled, offer a clear explanation to customers along with an estimated timeline for when they can expect a response. Initially, all quotes should be approved by the appropriate account manager before being dispatched.

  • Follow up on quotations, and if secured, coordinate nominations with our partners. Provide customers with regular updates on the status of their shipments and keep the account manager informed of developments.

  • Regularly update the partner list, current rates, and available services.

  • Utilize our GACFREIGHT software to handle all job-related tasks, including issuing quotations, status updates, routing orders, and scheduling customer appointments.

  • Ensure timely closure of jobs by accurately uploading vendor and customer invoices and sending them to clients without delay, regardless of the services rendered.

  • Adhere to company policies including telephone and email etiquette, GAC ethics, dress code, attendance reporting, and language standards.

About GAC Cargo System Sdn Bhd

GAC is a leading global provider of integrated shipping, logistics, and marine services. We pride ourselves on our commitment to excellence and delivering exceptional value to our customers. Join our dynamic team in Abu Dhabi to contribute to our mission of providing top-notch freight forwarding solutions.

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