Customer Service Team Lead - APAC

Indie CampersManila, Manila, Philippines

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Manager

Qualifications

To excel in this role, you should possess: A proven track record in customer service, preferably within the travel or hospitality industry. Strong leadership skills with experience in team management. Exceptional problem-solving abilities and the capacity to handle high-pressure situations. Excellent communication skills, both verbal and written. A commitment to continuous improvement and customer satisfaction.

About the job

ABOUT US

At Indie Campers, we are transforming the road trip experience by making campervan rentals accessible for everyone. Our digital-first approach and dedication to customer satisfaction have established us as a leader in the travel industry, offering an exceptional booking experience and high-quality road trips at unbeatable prices.

With over a million nights booked through our platform, we've welcomed more than 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles.

Driven by technology and innovation, we face exciting challenges that demand top-tier talent. We are expanding our team and invite those who share our vision to join us on this thrilling journey.

THE ROLE

As the Team Leader for our On-Trip Support and Roadside Assistance teams, you will manage daily operations and ensure our customers receive outstanding service. You will act as the primary escalation point for complex cases, fostering team performance, compliance, and continuous improvement to uphold our high standards at Indie Campers. This position affords you the opportunity to lead and cultivate a dynamic, customer-centric team while significantly enhancing our customers’ experiences.

WHAT WILL YOU WORK ON?

Lead, supervise, and mentor the On-Trip Support and Roadside Assistance teams to drive high performance, engagement, and customer care.
Conduct one-on-one meetings, performance evaluations, and development conversations.
Oversee customer inquiries and manage escalated complaints and complex situations.
Supervise coordination of roadside assistance and emergency support cases.
Ensure accurate documentation of customer interactions and adherence to established SOPs.
Monitor service quality and track key performance metrics such as CSAT, First Response Time, and Resolution Time.
Lead corrective and preventive initiatives to enhance service quality and customer satisfaction.
Analyze customer feedback to identify areas for improvement.

About Indie Campers

Indie Campers is dedicated to making road trips accessible to everyone, providing a seamless digital experience that prioritizes customer satisfaction. With a vast network and a diverse range of offerings, we are committed to redefining the way people explore the world.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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