GAC Cargo System Sdn Bhd logoGAC Cargo System Sdn Bhd logo

Customer Services Officer, Marine Logistics - Hong Kong

GAC Cargo System Sdn BhdHong Kong, Hong Kong
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsDiploma or higher in logistics or a related discipline ORPrevious experience in the forwarding or logistics sector is preferred but not essential. Self-motivated and able to work independently. Excellent problem-solving abilities. Strong communication and interpersonal skills. Proficiency in Chinese, including fluency in English, Mandarin, and Cantonese (both spoken and written). Familiarity with Microsoft Office applications.

About the job

At GAC, we believe our business thrives on the strength of our people.

We are in search of motivated individuals who demonstrate a strong work ethic, integrity, and a passion for teamwork. In return, we provide a dynamic work environment that fosters innovation, values experience, and encourages mutual respect between our team members and management. GAC Group is dedicated to being an equal opportunities employer, aligned with our Code of Ethics.

If you are interested in pursuing a career in logistics, marine, shipping, or providing essential operational support, GAC may be the right fit for you.


Job Purpose

  • Forge and nurture business relationships with customers and international partners to expand the company’s external business footprint.

  • Facilitate enhanced internal collaboration between Operations and Commercial teams to deliver exceptional service to customers, thereby increasing Operating Income through the retention of existing accounts and the acquisition of new business.

Key Responsibilities

  • Communicate with overseas agents in response to inquiries, providing quotations and shipping instructions.

  • Engage with shippers for bookings and documentation in compliance with ISO standards to ensure timely shipment onboarding.

  • Coordinate with cross-border trucking services for customs clearance and facilitate cargo transfer from China to Hong Kong.

  • Support the operations team by liaising with customers and overseas agents.

  • Update schedules promptly.

  • Maintain accurate records of customer contacts.

  • Develop and sustain strong relationships with current customers.

  • Gather and distribute reports on current market trends and competitive insights.

Work Location: Landmark East, AIA Kowloon Tower, Kwun Tong

About GAC Cargo System Sdn Bhd

GAC is a global provider of integrated shipping, logistics, and marine services, dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our collaborative culture and commitment to employee development, making us an ideal workplace for individuals seeking a fulfilling career in the logistics industry.

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