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Customer Success Associate

figureCharlotte, NC
On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong communication and interpersonal skills, with a passion for customer service. Ability to analyze customer feedback and provide actionable insights. Experience in customer-facing roles preferred. Proficiency in CRM software and tools. A proactive approach to problem-solving and conflict resolution.

About the job

Figure is looking for a Customer Success Associate based in Charlotte, NC. This position centers on supporting clients and ensuring they receive helpful, timely assistance. Building strong relationships and helping customers use Figure’s products effectively are key parts of the role.

Responsibilities

  • Serve as the main contact for clients, addressing questions and resolving any issues that arise
  • Work closely with product and engineering teams to find solutions for customer needs
  • Guide clients as they adopt and use Figure’s products and features
  • Focus on maintaining customer satisfaction and encouraging ongoing client relationships

About figure

Figure is a leading technology-driven financial services company, committed to transforming the way people manage their finances. We pride ourselves on our innovative solutions and exceptional customer service, making us a preferred partner for our clients.

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