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Customer Success Manager at Vendelux | New York

VendeluxNew York
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Establish and nurture relationships with key stakeholders, ensuring alignment and successful outcomes by developing collaborative action plans that define key milestones, responsibilities, and timelines. Oversee the onboarding process, guiding customers through training and adoption to ensure their success and satisfaction at every stage. Encourage knowledge sharing and community building among customers by organizing webinars, events, or case studies to enhance the customer network.

About the job

Vendelux is pioneering a revolutionary approach to how businesses discover, assess, and enhance the effectiveness of their events.

As organizations increasingly recognize the critical role event marketers play in driving pipeline and brand awareness, the event marketing landscape has remained one of the least optimized and most opaque channels. Vendelux aims to change this narrative. Our platform serves as the definitive system of record for event marketing, equipping teams with the data and insights necessary to make informed, strategic decisions.

With our AI-driven platform, we offer unique insights across over 250,000 events, enabling fast-growing companies to pinpoint where their ideal customers are present, optimize ROI, and transform events into a sustainable growth avenue. Our clients often refer to Vendelux as the ultimate tool for event marketers. A significant aspect of our value proposition lies in our expanding network of partnerships with event organizers, who provide first-party attendee and sponsorship data in exchange for valuable market insights.

Moreover, Vendelux Meetings empowers our users to convert event insights into actionable strategies by leveraging AI to identify high-value attendees and facilitate 1:1 meetings with the right prospects at conferences, thereby maximizing pipeline generation and enhancing the impact of every event.

Founded in 2021, Vendelux is a Series A SaaS company backed by prominent investors, including FirstMark, following a recent funding round of $14 million. Our dynamic team comprises seasoned professionals from industry leaders such as Bain, ZoomInfo, Shutterstock, Compass, Forter, and Airbnb.

We seek a passionate Customer Success Manager to join our growing team. The ideal candidate will have experience in a customer success role within a high-growth tech environment and will be excited about the opportunity to help shape this function at Vendelux.

About Vendelux

Vendelux is at the forefront of transforming event marketing, providing businesses with powerful tools to make data-driven decisions that enhance their event strategy. Our innovative AI-powered platform helps companies maximize their event ROI and capitalize on growth opportunities.

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