Customer Success Manager

SEEKUptown Bonifacio, Taguig City

On-site Full-time

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Experience Level

Experience

Qualifications

Education: A relevant degree or equivalent experience. Knowledge: Familiarity with end-to-end recruitment processes, HR technologies, talent acquisition, and candidate sourcing challenges; a background in Human Resources or Recruitment is advantageous. Experience: A proven history of establishing and managing strong customer relationships in a consultative capacity, including in-person client meetings, presentations, and product training, both live and virtual. Skills: Exceptional interpersonal and presentation capabilities, with proficiency in engaging effectively through face-to-face meetings, telephone conversations, and online interactions, coupled with the ability to influence behavior positively across all communication channels. Attributes: A genuine passion for customer success and service, coupled with a natural aptitude for addressing customer needs. Technical Proficiency: Experience with Salesforce, including reporting functionalities, and familiarity with Tableau.

About the job

As a key member of our Customer Success team, you will report directly to the Customer Success Team Lead and play a pivotal role in enhancing customer engagement, promoting product adoption, and driving sustainable revenue growth across our diverse customer base. Located in our Taguig office, you will collaborate closely with the Sales team as well as other departments including Service, Marketing, Analytics, and Strategy to ensure exceptional customer outcomes. Success in this role hinges on your ability to implement data-driven engagement strategies, nurture customer relationships, and attain quantifiable business results through enhanced customer satisfaction and retention.

Key Responsibilities:

Establish yourself as a trusted advisor for our clients through ongoing relationship building, proactively engaging in comprehensive discussions to identify their recruitment needs and delivering responsive, customized support.
Enhance customer satisfaction and retention throughout their journey by identifying new opportunities and potential risks, acting swiftly to resolve issues, and collaborating closely with Sales and other key partners.
Facilitate customer onboarding by providing thorough product education and platform demonstrations.
Work alongside Sales Executives to devise engagement strategies that boost product adoption and usage while managing any associated risks.
Analyze behavioral changes to implement tailored engagement strategies aligned with business priorities.
Maintain a thorough understanding of our product solutions, positioning yourself as the subject matter expert for customers.
Foster internal collaboration with leaders from Sales, Operations, and Marketing to promote a unified approach to customer service and expedite product value delivery.
Monitor customer satisfaction throughout the lifecycle, in close partnership with Sales and other essential stakeholders.
Identify chances for package upgrades and cross-product utilization.
Conduct both in-person and virtual Account Reviews to ensure ongoing alignment and business growth.
Deliver both in-person and online Product Training sessions for new and existing users to maximize product effectiveness.
Provide customers with exclusive access to SEEK’s signature reports and events related to recruitment and people management.
Perform additional tasks as directed by leadership in alignment with corporate objectives.

About SEEK

About SEEKSEEK is a leading online employment marketplace operating renowned platforms such as Jobstreet and Jobsdb throughout Asia. With over 25 years of experience, SEEK has dedicated itself to assisting individuals in achieving more fulfilling and productive working lives while enabling organizations to thrive. Founded in Melbourne, Australia, SEEK has evolved into a multinational technology company with a workforce exceeding 3,300 employees and is publicly traded on the Australian Securities Exchange. Our presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, and Thailand, along with minority investments in employment marketplaces in China, South Korea, and Bangladesh. SEEK harnesses innovative data and technology solutions to facilitate high-quality job matching and enhance the reliability of marketplace information. In 2021, 2022, 2023, and 2024, SEEK was recognized as one of Australia’s Top Ten Places to Work in Technology by AFR BOSS.

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Part-Time Caregiver/PCA (2nd Shift) at Navion Senior Solutions | Boone, NC

Navion Senior Solutions

Part-time|On-site|Boone, North Carolina

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Mar 1, 2026

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Full-time|On-site|Littleton, Colorado, United States

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Mar 1, 2026

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Part-Time In-Home Veterinarian Opportunity in Jersey Village, TX

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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