About the job
frank green designs products that encourage sustainable living and help reduce single-use plastics. The company’s mission centers on making it easier for people everywhere to build more sustainable habits.
Role overview
The Customer & Supply Administrator is based in Dandenong South, Victoria, and works within the wholesale team. This position connects closely with both Independent and National Sales teams, acting as a key link between Sales and Operations. The role involves managing order coordination, supporting campaign launches, and overseeing account management. Taking ownership of assigned accounts, the administrator handles order processing and fulfillment, helps manage stock, and ensures customer commitments are met through a process-driven approach and strong attention to detail.
Main responsibilities
- Support the National Sales Agent Network (SAN), Business Development Managers (BDMs), and National Accounts team
- Collaborate with warehouse and logistics teams to prioritize and coordinate orders
- Deliver prompt, solutions-focused service to customers
- Build and maintain strong relationships with wholesale partners and buying groups
- Coordinate point-of-sale materials, product launches, and campaign rollouts
- Prepare and distribute sales tools, including samples, catalogs, and order forms
- Maintain and update systems such as Brandscope, NetSuite, and CRM platforms
- Contribute to reporting, data management, and process improvement projects
- Liaise with Operations to monitor stock availability and constraints
What success looks like
- Orders are processed accurately and dispatched on schedule, with minimal issues
- Strong, trusted relationships are built with wholesale customers and internal teams
- Sales teams receive effective support, allowing them to focus on growth
- Campaigns and product launches are delivered smoothly and on time
- Clear visibility of stock, orders, and risks within the wholesale channel
- Continuous improvements are made in processes, systems, and customer experience
Requirements
- Experience in sales administration or within a wholesale setting
- Highly organized with strong time management and attention to detail
- Excellent communication skills and comfortable working with a range of stakeholders
- Ability to work well in a high-volume environment
- Familiarity with ERP or CRM systems is an advantage
