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Customer Support Specialist 2

cprimeCincinatti, OH
On-site Contract $20/hr - $20/hr

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Experience Level

Experience

Qualifications

Preferred candidates will have experience in customer-facing roles such as call centers, retail, food services, cashiering, dispatch, or banking.

About the job

Position: Customer Support Specialist 2
Contract Duration: 3+ months, with potential for hire
Location: Blue Ash, OH (On-site only, no remote work available)

Job Overview:
Start Date: March 23
Work Schedule: Monday to Friday, 9 AM - 6 PM EST
Pay Rate: $20.00 per hour
We are seeking enthusiastic candidates with backgrounds in customer service roles such as call centers, retail, food service, cashiering, dispatch, or banking. As a Customer Support Specialist, you will be responsible for addressing inbound customer inquiries and resolving issues with exceptional service. At Green Dot Customer Support, we value individuals who are passionate about providing outstanding customer experiences, eager to make a positive impact, and committed to their roles. You will play a key role in enhancing team performance and addressing complex customer challenges.
Key Responsibilities:
Handle customer escalations and complaints with professionalism, adhering to Green Dot policies. Manage inbound and outbound contacts to maintain service levels and productivity. Take ownership of customer issues and collaborate with various teams to ensure timely resolutions. Employ strong negotiation, problem-solving, and conflict resolution skills to address issues effectively and escalate when necessary. Understand and analyze the root causes of complaints to recommend process and product improvements, serving as the customer's voice within the company.

About cprime

cprime is a leading provider of innovative solutions and services aimed at enhancing customer experiences in the digital era. Our commitment to excellence drives our team to deliver impactful results for our clients.

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