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Data Center Support Specialist

xcellinkSerangoon North, North East, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Strong attention to detail and ability to maintain records accurately. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. Experience in data center operations or related field is preferred. Understanding of IT infrastructure and monitoring systems is an advantage.

About the job

About Us:

As a Fortune 500 leader in global IT services, we harness technology to deliver mission-critical IT solutions that drive substantial business outcomes. We pride ourselves on being an Employer of Choice, committed to cultivating a workplace that values inclusion, belonging, and corporate responsibility within Singapore.

Position Overview:

We are seeking a dedicated Data Center Support Specialist to oversee various operations within our colocation facilities. This role requires a proactive approach to monitoring, access control, and logistics management to ensure seamless service delivery.

  • Colocation Room Oversight: Conduct regular inspections of the colocation area, documenting conditions and promptly addressing any discrepancies.
  • Visitor Management: Guide visitors without ID cards, ensuring they are assisted and directed appropriately.
  • System Monitoring: Respond swiftly to alerts from the customer monitoring system, ensuring timely resolution of issues.
  • Access Management: Review and manage entry applications from internal staff and customers, adhering to established access protocols.
  • Shipping and Receiving: Handle shipment applications by verifying, registering, and managing packages while coordinating with delivery personnel.
  • Common Facilities Management: Schedule and manage common facility usage to optimize resource allocation.
  • Rental Item Oversight: Verify the condition and availability of rental items, ensuring necessary repairs or cleaning are carried out.
  • Remote Hands Support: Provide basic remote assistance by handling customer requests and maintaining logs for billing purposes.

About xcellink

xcellink is a leading global IT services provider dedicated to leveraging cutting-edge technology solutions that enhance business performance. Our commitment to a diverse and inclusive environment makes us a sought-after employer in Singapore.

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