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Director of Business Operations at Relayfi | New York, NY

RelayNew York, NY
On-site Full-time $234K/yr - $286K/yr

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Experience Level

Senior Level Manager

Qualifications

Responsibilities:Utilize analytics to uncover trends, anomalies, and operational opportunities while partnering with the Data team to assess and track emerging trends. Supervise core operational processes, focusing on process optimization, analytics, and the operational rhythm across Biz Ops functions. Collaborate with respective teams to establish and sustain the operational tech stack across Risk, Customer Success, and Product, ensuring each team has the necessary tools for success while continually identifying opportunities for efficiency and performance enhancement through automation and AI. Design, implement, and refine processes and rhythms to achieve alignment across Risk Operations, Customer Success Operations (CS Ops), and Product Ops teams. Create a quarterly Biz Ops roadmap that prioritizes crucial opportunities and challenges, while keeping stakeholders regularly informed on progress. Establish and enforce data quality controls to guarantee the relevance, accuracy, and reliability of data. Lead, manage, and mentor a high-performing operations team, cultivating a culture of collaboration, innovation, and continuous improvement.

About the job

Join Relay, a pioneering digital banking platform designed to empower self-made business owners with essential financial tools and knowledge. We strive to eliminate financial uncertainties by providing clear visibility into cash flow, enabling entrepreneurs to transform their hard work into sustainable success.

We are seeking a Director of Business Operations to spearhead the development and scaling of our Risk Operations, Customer Success Operations, and Product Operations teams. This pivotal role will involve close collaboration with these departments to refine processes, enhance execution, provide valuable insights, and facilitate scalable growth. You will apply your expertise in operational cadence, cross-functional collaboration, and system thinking to lead teams in establishing a robust operational foundation that fosters clarity, efficiency, and accountability throughout the organization.

At Relay, you will have the chance to make a significant impact by creating solutions that can potentially benefit 29 million small businesses across North America. If you thrive in a dynamic environment, are motivated by complexity and ambiguity, and are eager to contribute to the next phase of Relay’s growth , this is the perfect opportunity for you.

About Relay

Relayfi is at the forefront of digital banking, offering innovative financial solutions that empower business owners to achieve clarity and control over their finances. Our mission is to eliminate financial stress and replace it with actionable insights, allowing businesses to thrive and grow sustainably.

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