About the job
The EDI Support Analyst II plays a pivotal role in ensuring the smooth and efficient implementation of Electronic Data Interchange (EDI) processes within our dynamic team. This position requires close collaboration with clients, file vendors, carriers, and various internal departments to guarantee optimal uptime, consistently surpass service level agreements (SLAs), and enhance EDI operations.
To excel in this role, candidates must possess strong technical skills, meticulous attention to detail, and the ability to convey complex technical information clearly to both technical and non-technical stakeholders.
Key Responsibilities
- Uptime Management: Guarantee 100% uptime for all production EDI processes, consistently meeting or exceeding SLAs.
- Stakeholder Communication: Cultivate trust among internal and external stakeholders by showcasing EDI expertise and aligning processes with SLAs and client expectations.
- Liaison Role: Act as the main contact for internal departments and EDI vendors, facilitating effective communication and resolving issues. Handle escalations and provide tailored solutions to meet client and business needs.
- Mentoring: Assist in the training and development of EDI Support Specialists.
- Process Improvement: Evaluate and propose enhancements to existing EDI processes and workflows to drive operational excellence.
- Backup Management: Ensure critical EDI processes are supported by robust backup systems for stable operations during changes.
- Documentation and Support: Maintain up-to-date documentation on EDI technologies and processes for internal and external reference.
- Technology Research: Stay abreast of emerging EDI technologies, recommending tools or processes to boost efficiency.
- Quality Assurance: Conduct comprehensive QA testing on EDI processes, providing actionable feedback to improve performance.
- System Administration: Oversee user setup tasks, including account creation and file server configuration.
