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Endpoint Systems Engineer

prime-systemRemote — Johannesburg, Gauteng, South Africa
Remote Full-time

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Experience Level

Experience

Qualifications

Proven experience in endpoint management, systems administration, or a similar MSP role. Hands-on experience with Kaseya VSA, Datto RMM, and/or Microsoft Intune. Strong proficiency in PowerShell scripting for automation and system management. Familiarity with security best practices and compliance regulations.

About the job

Join our dynamic IT infrastructure team at prime-system as an Endpoint Systems Engineer, where you will play a pivotal role in managing the lifecycle of endpoint devices across our organization. This position combines elements of security, operations, and automation, guaranteeing that all managed devices are compliant, up-to-date, and functioning optimally. The ideal candidate is adept with RMM tools, skilled in PowerShell automation, and excels in a high-energy managed services or enterprise IT environment.

Key Responsibilities

Endpoint Patching & Compliance

  • Deploy, schedule, and validate OS and software patches across Windows/macOS endpoints utilizing Kaseya VSA and Datto RMM.
  • Oversee patch policies, rings, and compliance baselines via Microsoft Intune.
  • Produce regular patch compliance reports and propose remediation strategies for non-compliant devices.
  • Uphold patch SLAs and reduce exposure windows for critical CVEs.

Application Management

  • Package, deploy, and sustain third-party applications throughout the endpoint fleet using Intune and RMM tools.
  • Manage application versioning, silent installations, and uninstall processes.
  • Monitor application health and ensure licensing compliance.

Ticketing & Incident Management

  • Triage, manage, and resolve endpoint-related tickets within ConnectWise Manage.
  • Document resolution steps clearly for knowledge base contributions.
  • Appropriately escalate complex issues while adhering to SLA commitments.

Automation & Scripting

  • Develop and maintain PowerShell scripts to automate repetitive tasks like software installations, system health checks, user provisioning, and reporting.
  • Deploy scripts via RMM platforms efficiently across managed endpoints.

Asset & Documentation Management

  • Ensure accurate endpoint inventory and configuration records through Liongard.
  • Keep audit trails, change logs, and runbooks updated.
  • Contribute to internal IT documentation and SOPs.

Security & Compliance

  • Implement endpoint security standards (antivirus, EDR, encryption, MFA policies).
  • Monitor for policy drift and proactively remediate non-compliant devices.
  • Collaborate with security teams on vulnerability management and endpoint hardening.

About prime-system

prime-system is a forward-thinking IT solutions provider committed to delivering exceptional managed services and innovative technology solutions. Our team is dedicated to ensuring the highest standards of efficiency and security for our clients' IT infrastructures in a rapidly evolving digital landscape.

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