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L2 Endpoint Systems Engineer

Prime SystemIslamabad, Islamabad Capital Territory, Pakistan
On-site Full-time

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Experience Level

Experience

Qualifications

Required Qualifications:3–5 years of experience in endpoint management, systems engineering, or desktop support roles. Proficient hands-on experience with endpoint patching and update management. Familiarity with ticketing systems, particularly ConnectWise. Strong problem-solving skills and the ability to work under pressure. Excellent communication skills, both written and verbal.

About the job

Join us at Prime System as a seasoned L2 Endpoint Systems Engineer, dedicated to enhancing our endpoint engineering team with a robust emphasis on patch management and endpoint operations. This pivotal role involves close collaboration with our team to ensure that all endpoint devices remain secure, compliant, and in optimal operational condition throughout our organization.

The ideal candidate will possess a hands-on approach, be ticket-driven, and thrive in either a Managed Service Provider (MSP) or enterprise environment. You will be expected to make immediate contributions to our patching initiatives and assist in clearing a backlog of deployments in Liongard.

Key Responsibilities:

Endpoint Patching & Maintenance

  • Execute patches and updates for client systems utilizing Kaseya VSA.
  • Administer and implement operating system and application patches via Microsoft Intune.
  • Facilitate patching tasks with Datto RMM, which includes monitoring, troubleshooting issues, and confirming successful deployments.
  • Create and uphold patch compliance reports to guarantee systems adhere to security and compliance protocols.

Endpoint Management & Automation

  • Deploy, update, and oversee third-party applications on endpoint devices.
  • Utilize PowerShell scripting for automating endpoint tasks, enhancing efficiency, and resolving recurring challenges.
  • Ensure endpoint performance, stability, and security across diverse environments.

Ticketing & Operational Support

  • Address and resolve incidents, service requests, and patch-related inquiries through the ConnectWise ticketing system.
  • Independently manage L2-level tasks while escalating complex concerns when necessary.
  • Adhere to established SLAs and operational procedures in a high-volume, ticket-driven setting.

Asset Management & Documentation (Liongard Focus)

  • Ensure precise endpoint documentation and asset visibility using Liongard.
  • Assist with remediating an existing backlog of Liongard deployments, which includes:
    • Assessing and rectifying failed or incomplete inspections
    • Re-establishing connections and configurations
    • Cleaning and validating asset data
  • Confirm that endpoint configurations and asset records are up-to-date and trustworthy.

About Prime System

Prime System is a leading technology solutions provider committed to delivering top-notch IT services and support to our clients. Our team is driven by innovation and a dedication to maintaining the security and efficiency of our client's systems.

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