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Enterprise Account Manager - IT Solutions

First FocusMascot, New South Wales, Australia
On-site Full-time A$170K/yr - A$170K/yr

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Experience Level

Experience

Qualifications

The ideal candidate will possess:Proven experience in account management or consultancy within the IT sectorStrong interpersonal skills with the ability to engage with C-suite executivesAbility to navigate complex client environments with easeStrategic thinking and problem-solving skillsDesire to take initiative and drive positive change for clients

About the job

Imagine this: you’re enjoying a coffee in Sydney, casually checking your emails, while deftly addressing multiple client challenges at once. If you’re yearning for a role where you can truly influence rather than merely respond, then we have the perfect opportunity for you.

About First Focus
First Focus is recognized as Australia’s leading mid-market Managed Service Provider, a title we’ve proudly held for nine consecutive years, as confirmed by Cloudtango. With nearly 400 dedicated professionals globally and an exciting merger with Integris on the horizon, we are poised to become one of the largest and most comprehensive SMB MSPs worldwide.

This presents a unique opportunity for you: work with larger clients, expand your capabilities, and partake in a thrilling journey, all while maintaining the close-knit culture that has shaped our success.

At First Focus, you’re not just another employee; you’re a valued member of a company where leadership is approachable, and being well-informed, aligned, supported, and rewarded is a daily reality. Discover more about our values and culture here.

The Role
We’re looking for a dynamic individual who is ready to evolve beyond traditional account management or consultancy roles. As an Enterprise Account Manager, you will serve as a trusted advisor to a diverse range of clients, including those with nearly 1000 seats, engaging directly with senior stakeholders and C-suite executives. Your role will go beyond relationship management, allowing you to actively shape and enhance those relationships.

This position is flexible; there are no rigid guidelines to adhere to. You will have the freedom to construct a role that aligns with your strengths and your clients' needs. Your mission will be to help organizations navigate complexities, make informed decisions, and occasionally steer them away from unnecessary purchases (they’ll appreciate your insight in the long run).

If you’re eager to make a significant impact, this is your moment to transition from theory to practice.

Why You’ll Love It Here

  • Autonomy to make real decisions without restrictive boundaries
  • Collaboration with enterprise clients who value strategic thinking
  • Opportunity to shape company strategy rather than just report on it
  • Be part of a rapidly growing company that still values personal connections

About First Focus

First Focus is Australia's premier managed service provider, recognized for excellence in mid-market IT solutions. With a growing international team and a culture that prioritizes employee engagement and value-driven decision-making, we aim to redefine the standards in the IT service industry.

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