Senior Web Analytics Specialist

Join Relevance, a multi-award-winning digital agency recognized by Google, as we lead the charge in innovative online marketing solutions. Our commitment to excellence has made us a trusted partner for top brands, including AVIS, Porsche, and UNICEF Greece.A Great Place To Work®Certified as a Great Place To Work® by Great Place To Work Hellas® in 2020, we pr…

Join the dynamic team at Mercier Consultancy as a German Speaking Customer Support Representative in our Gaming & Sports Department! In this exciting entry-level position, you will serve as the primary contact for our German-speaking clientele, delivering outstanding support and guidance on their gaming and sports-related inquiries. Your role will be crucial in ensuring a smooth and enjoyable experience for our customers as they engage with our services.This role is ideal for individuals who are enthusiastic about gaming and sports and possess a strong commitment to customer satisfaction. You will work collaboratively with a team, assisting clients with their challenges while contributing to the growth of our vibrant community.

Join Mercier Consultancy as a German-Speaking Customer Support Representative in our Home Security & Alarm Systems Department! In this crucial entry-level position, you will provide exceptional support to our German-speaking clients, ensuring they receive the assistance they need for their home security systems. Your communication skills and attention to detail will be key in fostering confidence and satisfaction in our services.If you are passionate about customer service and have an interest in home security technology, this is the perfect opportunity for you. Become a valued member of our team and help enhance the safety and satisfaction of our clients.Key Responsibilities Deliver customer support in German via phone, email, and chat. Assist clients with inquiries related to our home security and alarm systems. Accurately document customer interactions in our support management system. Collaborate with technical teams to resolve complex issues and provide effective solutions. Educate clients on system features, installation, and troubleshooting. Gather and communicate customer feedback to enhance our products and services. Stay updated on industry trends to improve customer support.

Join Mercier Consultancy as we seek a passionate and dedicated German Speaking Customer Support Representative for our esteemed Music Streaming Platform Department! In this entry-level position, you will play a vital role in assisting our German-speaking clientele as they navigate and enjoy our innovative music streaming services. Your exceptional support will contribute to ensuring they have an unparalleled user experience.This opportunity is tailor-made for individuals who have a deep love for music and a commitment to delivering stellar customer service. If you possess strong communication skills and a genuine desire to assist others, we are eager to connect with you!Key ResponsibilitiesProvide customer support to German-speaking users via email, phone, and chat.Assist clients with inquiries related to account management, subscriptions, and platform features.Record and track client interactions and resolutions in our support system.Collaborate with product and development teams to address user concerns effectively.Guide users on how to enhance their music streaming experience.Collect customer feedback to help drive ongoing service improvements.Engage in training sessions to keep updated on platform developments and enhancements.

Join Mercier Consultancy as a German Speaking Customer Support Representative in our vibrant Online Music & Podcast Department! This role is ideal for individuals who are passionate about music and podcasts and want to assist our German-speaking clients in maximizing their creative potential on our platform. Your friendly support will be instrumental in helping creators grow their audiences and enhance their projects.If you have excellent communication skills and thrive in a collaborative atmosphere, we invite you to apply and make a difference!Key Responsibilities Respond promptly to customer inquiries in German via email, phone, and chat. Guide clients on features related to music and podcast creation. Accurately document customer interactions and provided solutions in our support system. Work closely with internal teams to resolve customer issues and gather valuable feedback. Advise clients on effective strategies for promoting their music and podcasts. Engage in training sessions to stay updated on our diverse services and features.

Join Mercier Consultancy as a German-Speaking Customer Support Representative in our Real Estate Management Department! This entry-level position is pivotal, as you will serve as the primary contact for our German-speaking clients, delivering outstanding support and addressing their real estate inquiries. Your fluency in German is crucial to providing exceptional customer service.If you're enthusiastic about real estate and excel at assisting clients, this role presents a remarkable opportunity to make a significant impact while working within a supportive and collaborative team environment.Key Responsibilities Field client inquiries in German through various channels including phone, email, and chat. Guide clients on property management, leasing, and real estate services. Accurately document client interactions in our CRM system. Coordinate with internal teams to ensure smooth service delivery. Provide comprehensive information about available properties and rental agreements. Collect and analyze client feedback to enhance processes and services. Engage in training sessions to expand your knowledge of real estate management.

Join Mercier Consultancy as a German Speaking Customer Support Representative within our dynamic Streaming TV & Movie Services Department for a prestigious client! In this pivotal Entry Level position, you will serve as the primary support contact for our German-speaking clientele, delivering unparalleled assistance as they explore a diverse selection of TV shows and movies available on our streaming platform.This role is ideal for enthusiastic individuals who possess a passion for entertainment and customer care. By swiftly addressing inquiries and resolving issues, you will significantly enhance the viewing experience of our users.Key Responsibilities Effectively respond to customer inquiries in German through phone, email, and chat communication channels. Provide assistance with account management, streaming-related issues, and service features. Thoroughly document customer interactions and outcomes using our CRM system. Collaborate with technical and product teams to troubleshoot complex issues. Inform users about new content and service features. Gather and communicate customer feedback to enhance our services. Engage in training sessions to remain informed about product offerings and policies.

Join Mercier Consultancy as a German Speaking Messaging Platform Support Specialist in our vibrant Athens office. In this pivotal role, you will deliver outstanding support to our clients utilizing our cutting-edge messaging platforms. Your fluency in German will be crucial as you assist German-speaking clients in navigating any challenges they may face, ensuring their experience with our services is both smooth and rewarding.In this position, you will engage directly with clients to troubleshoot issues, provide valuable guidance on best practices, and help them unlock the full potential of our platform. This role offers an exceptional opportunity to thrive in a dynamic and collaborative environment, where you can expand your technical skills and deepen your expertise in messaging technologies.

Join the dynamic German Customer Support Team of one of the largest betting companies operating in Greece and Germany! If you are fluent in German and wish to collaborate with a youthful team at a renowned employer in their newly established offices in Athens, this role is perfect for you!Key Responsibilities: Deliver exceptional customer service and technical support to users of our betting platform, ensuring high customer satisfaction across various communication channels (primarily chats and emails, with occasional calls). Foster customer trust through empathetic and personalized interactions. Aim for first-call resolutions and take full ownership of customer needs and concerns. Engage with clients in a friendly and professional manner while actively addressing their issues. Provide solutions and support to customers in line with company policies. Maintain a high level of customer satisfaction and support while managing a customer relationship database.

Role overview apply2day seeks a Bilingual Customer Service Specialist to join its tourism support team in Athens, Attica, Greece. This position involves assisting travelers and clients in both German and English, answering questions, and resolving issues so customers have smooth travel experiences. Key responsibilities Act as the first point of contact for customers, communicating fluently in German and English Respond to a range of inquiries, offering clear and accurate information Handle concerns and resolve problems to support customers’ travel plans Maintain a professional and empathetic approach in every interaction Requirements Strong verbal and written communication skills in both German and English Ability to listen carefully, understand customer needs, and respond thoughtfully Interest in the tourism sector and a dedication to providing excellent service

Cross Border Talents is currently seeking dynamic German-speaking professionals to join a leading global brand in Athens, Greece. Are you ready to embark on an exciting journey abroad?Your Responsibilities as a Customer Advisor:Handle and document customer inquiries and questions via dedicated phone lines;Accurately input customer data, inquiries, and feedback into the customer service database;Address client complaints in compliance with the company’s escalation procedures;Ensure timely responses to support calls and emails, resolving issues within established SLAs;Utilize open-ended questioning, support documents, and system training to troubleshoot effectively;Provide insightful recommendations for common queries and problems.

Join Mercier Consultancy as we seek a talented German Speaking Consultant to enhance our SaaS & Cloud Computing Department for one of our esteemed clients. This is a vital Entry Level position, where you will deliver outstanding support and insights to our German-speaking clientele, helping them navigate and harness the full potential of our Software as a Service (SaaS) and cloud computing solutions. Your expertise will empower clients to maximize their benefits from cutting-edge cloud technology.In this role, you will take on responsibilities such as leading training sessions, responding to client inquiries, and effectively troubleshooting any challenges that may arise. Your commitment to client satisfaction will be instrumental in fostering strong, enduring relationships and driving the success of our clients' cloud initiatives.Key ResponsibilitiesAssist German-speaking clients with inquiries regarding SaaS and cloud computing products.Conduct tailored product demonstrations and training sessions to meet specific client needs.Troubleshoot technical issues and deliver prompt, effective solutions.Keep accurate records of client interactions and support requests.Collaborate with internal teams to communicate client feedback and contribute to service enhancements.Stay updated on the latest developments and trends in the SaaS and cloud computing industry.

At Mercier Consultancy, we're excited to offer an opportunity for a German Speaking Customer Support Representative in our Logistics & Shipping Department for one of our esteemed clients! In this pivotal entry-level role, you will serve as the primary liaison for our German-speaking clients, delivering exceptional support and guidance regarding their logistics and shipping inquiries. Your language proficiency will play a crucial role in ensuring that our clients receive clear and tailored communication that meets their specific needs.This position is perfect for individuals who thrive in dynamic environments and are passionate about providing top-notch customer service in the logistics sector. If you’re eager to make a meaningful impact for our clients, we encourage you to apply!

Join Us at GustoventuraGustoventura specializes in providing authentic, innovative, and sustainable travel experiences across the Mediterranean region, including Italy, Spain, Greece, and Portugal. Our tours are designed to immerse travelers in the true essence of each destination, emphasizing unforgettable experiences, deep connections to local culture, and a focus on regional cuisine, wine, and traditions.As a Tour Guide for Gustoventura, you will assist our travelers in fulfilling their dreams of exploring the Mediterranean by creating meaningful and memorable journeys that bridge cultural gaps and promote appreciation for local culinary traditions that are seasonal and authentic.Note: The team is currently at capacity, but due to our rapid growth, opportunities may arise soon! Please remember that we will only consider applications submitted in English.

Join our team as a fluent German-speaking Customer Support Consultant and make a difference as a Financial and Payment Recovery Agent, working remotely from anywhere in Greece!Key Responsibilities: Assist customers through phone, chat, and email channels. Monitor and manage cases to ensure efficient and timely resolutions. Strive to maintain exceptional customer satisfaction at all times. Foster and uphold strong professional relationships with all partners. Collaborate with clients to achieve both client-specific and internal performance targets. Qualifications: Proficient in German. Good command of English is advantageous. Outstanding communication and interpersonal skills. Basic computer literacy. Previous experience in customer service or client-facing roles is a plus. Experience in the banking sector is considered an asset. A positive attitude, eagerness to learn, and reliability are essential for success in this role.

Become a part of our vibrant team, supporting a premier global social media platform that brings together millions of users across the globe. We are committed to delivering an outstanding user experience while fostering a safe and interactive community. We are on the lookout for a dedicated and enthusiastic German Support Agent to enhance our customer support efforts for our German-speaking audience.Key Responsibilities: Customer Support: Deliver prompt and precise responses to customer inquiries through social media, email, chat, and other support channels in German. Address customer grievances, technical problems, and feedback with professionalism and empathy. Troubleshoot and resolve issues regarding account access, content moderation, and platform features. Content Moderation: Oversee user-generated content to ensure adherence to platform policies and community standards. Identify and tackle inappropriate content, spam, and breaches of platform guidelines. Collaborate with the moderation team to establish and apply best practices for content evaluation. Community Engagement: Interact with users to cultivate a positive and supportive community atmosphere. Encourage user participation and offer guidance on effectively utilizing platform features. Assist in community events, campaigns, and initiatives to enrich the user experience. Feedback and Reporting: Gather and document user feedback, feature requests, and bug reports. Collaborate closely with product and development teams to relay user concerns and propose enhancements. Produce regular reports on common issues and trends to elevate overall service quality.

Join Mercier Consultancy in a thrilling opportunity as a German-Speaking Customer Service Representative for a renowned iGaming company located in the vibrant city of Athens, Greece. In this pivotal role, you will deliver outstanding support to our German-speaking clientele, addressing queries related to online gaming, account management, and overall customer satisfaction.Your proficiency in German will be crucial in effectively answering customer inquiries, troubleshooting issues, and ensuring a secure and enjoyable gaming environment for our users. As part of our dynamic team, you will play an essential role in maintaining the highest standards of service in the fast-evolving iGaming sector.

Join Cross Border Talents as a German Customer Technical Advisor and embark on an exciting journey in Athens, Greece. Are you ready to relocate and embrace a new adventure abroad?Your Responsibilities: Handle and document customer inquiries received via toll-free phone lines; Input and maintain accurate records of consumer inquiries, feedback, and questions in the customer service database; Address client complaints efficiently and ensure they are logged according to the company's escalation policy; Resolve all support calls and emails within the established Service Level Agreements (SLAs); Troubleshoot issues using a combination of open-ended questions, support documents, and extensive system training; Provide solutions and recommendations for common queries and concerns.

Cross Border Talents is actively seeking fluent German speakers for an exciting opportunity in Athens, Greece. Are you ready to embark on a new adventure abroad?Your Role as a Customer Technical Advisor: Handle and document customer inquiries via toll-free phone lines; Ensure precise data entry of customer inquiries, concerns, and feedback into the customer service database; Address and document client complaints according to company policy; Resolve all support calls and (where applicable) emails within agreed SLAs and log them appropriately; Utilize open-ended questions, support documents, and system training to troubleshoot effectively; Provide solutions to common issues and frequently asked questions.

Join Mercier Consultancy in an exciting role as a German Speaking Consultant within our Online Ticketing & Event Services Department for a prominent client. In this essential Entry Level position, you will play a pivotal role in assisting German-speaking clients to effectively organize their events and enhance their ticketing processes. Your contributions will be vital in helping clients achieve their attendance goals and create unforgettable experiences for their audiences.As a consultant, your primary duties will involve direct client interaction, where you will guide them through the complexities of event setup and ticket sales optimization. Your fluency in German will be crucial for establishing strong relationships with clients and delivering customized support tailored to their individual needs.