Senior Collections Analyst

Agoda has connected travelers with hotels, flights, and experiences worldwide since 2005. As part of Booking Holdings, the company brings together over 7,000 employees from 90 countries, all focused on making travel simpler through data and technology. The Collections team, part of Credit Risk and Collections, manages overdue balances from hotel partners acr…

About AgodaAt Agoda, our mission is to connect the world through travel. Since our inception in 2005 by two passionate travelers and entrepreneurs, we have aimed to simplify global exploration for everyone.As a proud member of Booking Holdings [NASDAQ: BKNG], we boast a vibrant workforce of over 7,000 individuals from 90 countries, collaborating in offices worldwide. Daily, we facilitate unforgettable experiences by offering exceptional deals across millions of hotels, flights, and unique activities globally.At Agoda, no two days are alike. Data and technology are central to our culture, driving our curiosity and innovation. If you are ready to embark on an exciting journey and play a pivotal role in shaping travel for the world, we invite you to join our dynamic team.Meet Our Team:The Strategy & Analytics team is a fast-growing, innovative unit within Agoda's Strategic Partnerships department. This team comprises creative entrepreneurs who devise solutions for Agoda’s non-accommodation partners, driving both top and bottom line growth. We develop customized business and product solutions for our partners, enabling them to derive measurable value. Our team members are empowered and supported to cultivate their specific markets or accounts. The Strategy & Analytics team's responsibilities encompass profitability optimization, target setting, KPI management, data analytics, and overarching business strategy.* This position is located in our Bangkok office with a hybrid work model (3 days in-office per week). Relocation to Bangkok is a requirement, and we will only consider candidates willing to relocate (relocation assistance will be provided).

About AgodaAt Agoda, we unite the world through travel. Our journey began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for exploration, established Agoda to simplify global travel for everyone.Today, we are a proud member of Booking Holdings [NASDAQ: BKNG], with a vibrant team of over 7,000 professionals from 90 countries, collaborating in offices worldwide. Every day, we connect individuals to destinations and experiences, offering exceptional deals on millions of hotels, holiday properties, flights, and activities across the globe.No two days are alike at Agoda. Our culture thrives on data and technology, fostering curiosity and innovation. If you are ready to embark on a rewarding journey and contribute to shaping travel for the world, we invite you to join us.Position Overview: Senior Global Mobility AnalystAgoda is experiencing remarkable growth. As we expand and attract new talent, we are seeking a self-driven, dynamic Senior Global Mobility Analyst to enhance our ability to deliver exceptional service to our global workforce. The ideal candidate will possess prior expertise, strong analytical skills, and relevant immigration experience.The Senior Global Mobility Analyst plays a vital role in managing Thailand's immigration operations, ensuring a positive and seamless experience for new hires and internal transfers. This position emphasizes effective execution, coordination, and analytical support of immigration processes while contributing to continuous process improvements and people services initiatives.As Agoda evolves, this role provides opportunities to expand into broader employee lifecycle activities, including additional mobility services and global immigration support.Local Candidates OnlyYour Responsibilities Include:Oversee and coordinate Thailand immigration processes for expatriate employees, including new hires, relocations, and assignments.Execute assigned tasks with precision and timeliness, adhering to service level agreements and quality standards.Provide guidance and support to employees and internal stakeholders regarding immigration processes, requirements, and timelines.Ensure employees receive clear, comprehensive, and accurate visa-related information throughout the process.Track case progress, maintain documentation, and deliver timely updates to stakeholders.Identify process enhancements and contribute to the continuous improvement of services.

About AgodaAt Agoda, we are dedicated to connecting the world through travel. Our journey began in 2005 when two passionate friends and entrepreneurs founded Agoda with the vision of making global exploration accessible to everyone.Today, we are proud to be part of Booking Holdings [NASDAQ: BKNG], with a vibrant team of over 7,000 individuals from 90 countries, collaborating in offices worldwide. Every day, we link travelers to unique destinations and experiences through our extensive selection of hotels, flights, and holiday properties.At Agoda, no two days are alike. Data and technology are integral to our culture, driving our curiosity and innovation. If you are eager to embark on an exciting journey and contribute to shaping the future of travel, we invite you to join our team.THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED)Location: Bangkok, Thailand (*Not open for remote work)Get to Know our Team:As a member of the Supply Analytics team, you will be instrumental in identifying new partners and opportunities, fostering relationships, and collaborating to deliver exceptional outcomes for our customers. You will manage daily interactions with partners, ensuring their needs are met in collaboration with various teams at Agoda.We craft customized business and product solutions, empowering our partners to generate measurable value. Our team is encouraged to grow their respective markets or accounts. By leveraging Agoda’s extensive accommodations portfolio and technological solutions, we create advantageous relationships that benefit both parties. Utilizing our strong brand and resources, we aim to increase Agoda's visibility, attract more travelers, and drive significant revenue growth.The Opportunity:In the role of Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department. This individual contributor position will empower you to work directly with partners on the ground. You will receive support from your team within the Supply department and collaborate closely with other Agoda team members.In this Role, you’ll get to:Transform internal briefs into analytical projects.

Join agoda as an Assistant Manager/Manager in our Collections department in Bangkok. This is a fantastic opportunity to lead a team focused on optimizing our collections processes and driving customer satisfaction. You will be responsible for developing strategies to enhance collection efficiency, managing team performance, and ensuring compliance with company policies.

Join Agoda, a leading online travel platform, as a Senior Analyst in Supply Analytics focusing on Key Accounts. This role is essential for driving insights and strategic decisions that enhance our partnerships and optimize revenue. You will be responsible for analyzing complex data sets, providing actionable insights, and collaborating with cross-functional teams to improve our supply strategies.

Join our dynamic People Team at cube-asia as a Talent Acquisition Analyst! This is an exciting chance to play a pivotal role in shaping and scaling our recruitment strategies from the ground up.In this position, you will not just fill vacancies; you will help cultivate our hiring culture, serve as a brand ambassador, and act as a strategic partner to the business. You will be instrumental in enhancing the entire recruitment lifecycle, working in close collaboration with our Head of People to establish and document scalable hiring processes, standardize workflows, and create a structured, data-driven recruitment function that improves the candidate experience and supports our growth across Thailand and Southeast Asia.If you thrive on developing systems from the ground up and utilize data to drive better outcomes, this is the perfect role for you!Lead the full recruitment process for various technical and business roles simultaneously, ensuring a smooth and efficient experience.Collaborate closely with hiring managers and internal stakeholders to define ideal candidate profiles, establish clear success criteria, and uphold high hiring standards for our expanding team.Create and document structured hiring processes, including screening frameworks, structured interviews, scorecards, feedback loops, and clear evaluation standards.Build a diverse and strong talent pipeline through proactive sourcing, talent mapping, passive engagement, referrals, networking, industry events, and innovative approaches.Understand the talent landscape across Thailand and Southeast Asia, utilizing the most effective local hiring channels.Enhance employer branding and talent marketing initiatives to attract top talent and boost our visibility across the region.Act as a Cube Ambassador for candidate experience, ensuring an inclusive and high-touch journey that converts every applicant into brand advocates.Establish, monitor, and report on recruitment KPIs to enhance efficiency, quality of hire, and overall hiring outcomes.Continuously refine recruitment tools, processes, and tracking systems to promote scalability and operational excellence.

Join Agoda as a Senior Analyst/Associate Manager/Manager in our Strategy & Analytics team based in Bangkok. In this dynamic role, you will leverage data-driven insights to influence strategic decisions and drive business performance. You will collaborate with cross-functional teams to identify opportunities for growth and optimize operational efficiency.

Agoda connects travelers with hotel, flight, and experience deals worldwide. Since 2005, the company has grown into a global team of over 7,000 professionals from 90 countries. As part of Booking Holdings, Agoda focuses on making travel accessible and seamless for everyone. Data-driven decision-making and a culture of curiosity shape the way teams work together. The Finance team plays a key role in Agoda’s global expansion. Team members manage daily financial operations, analyze data to spot new opportunities, and balance risk with innovation. Structured career development and clear goals support growth within the function. Role overview The Senior Accounting Analyst position is based in Bangkok, Thailand. This role focuses on accounting and finance for Agoda’s core operational entities, especially accommodation and flight reservations. The position provides hands-on experience with the workings of an online travel agency and involves collaboration with other brands within Booking Holdings. International exposure is a key aspect of this job. What you will do Maintain accurate accounting records for Agoda’s operations Prepare and post journal entries as part of daily financial processes

About AgodaAt Agoda, we unify the globe through travel. Our journey commenced in 2005 when two lifelong friends and entrepreneurs, fueled by their love for exploration, founded Agoda to simplify worldwide travel for everyone.Today, we are a proud member of Booking Holdings [NASDAQ: BKNG], with a diverse workforce of over 7,000 individuals from 90 countries collaborating in offices worldwide. Each day, we connect individuals to destinations and experiences through exceptional deals on millions of hotels, holiday properties, flights, and activities across the globe.No two days are alike at Agoda. Data and technology are the cornerstones of our culture, driving our curiosity and innovation. If you're prepared to embark on your greatest journey and contribute to shaping travel for the world, we invite you to join us.Meet Our TeamThe Agoda Finance team plays a pivotal role in our global expansion, harmonizing daily financial operations with an innovative, forward-thinking approach to risk management. Our culture embraces experimentation and data-driven insights, empowering both our team and the broader company to make informed strategic decisions for sustainable growth. We prioritize career advancement, providing clear pathways for development and growth for every team member.Your Opportunity The Credit Risk & Collections (CRC) team is a foundational element of our Finance organization, tasked with managing the entire revenue cycle—from order creation to the realization of cash. This team ensures that every sale is billed, collected, and accounted for accurately, supporting our objectives for liquidity, profitability, and customer satisfaction.The team oversees comprehensive processes, including billing & invoicing, payment mapping, credit management, collections, cash application, and account reconciliations. This department is vital to maintaining financial discipline, optimizing working capital, and driving continuous enhancements across our systems and processes.

We are seeking a passionate and skilled Data Engineer to join our dynamic Data Collection Team at cube-asia. In this role, you will play a crucial part in designing and implementing data pipelines that facilitate seamless data collection and processing.You will collaborate with cross-functional teams to ensure the integrity and accessibility of data, utilizing state-of-the-art technologies to optimize performance and scalability. If you thrive in a fast-paced environment and are eager to contribute to innovative data solutions, we want to hear from you!

Join Agoda as a Senior Financial Planning & Analysis (FP&A) Analyst in Bangkok, Thailand. In this pivotal role, you'll collaborate with cross-functional teams to develop financial models, conduct in-depth analyses, and provide strategic insights to drive business performance. Your expertise will contribute to budgeting, forecasting, and financial reporting, ensuring that Agoda remains a leader in the travel technology sector.

Key Responsibilities1. Legal Debt CollectionDraft, review, and send legal demand letters and reminders for debt collection, ensuring compliance with relevant laws and internal protocols.Supervise and optimize debt recovery processes, maintaining legal integrity and efficiency.2. Litigation ManagementRepresent the company in civil and commercial litigation proceedings.Oversee the entire litigation process, including strategy formulation, documentation preparation, and filings.Collaborate with external legal counsel for case outsourcing.Compile evidence briefs, monitor case developments, and provide consistent updates to management.3. Field Operations & Legal EnforcementEngage in on-site debt collection activities and investigations related to enforcement orders.Coordinate with courts, legal execution offices, and debtors to ensure effective enforcement of legal actions.4. Legal CoordinationWork closely with internal teams (Finance, Accounting, and Management) to offer legal insights and support.Serve as the primary liaison with external stakeholders, including courts, opposing counsel, and government authorities.5. Internal Legal AdvisoryEvaluate legal risks and provide strategic recommendations to back business decisions.Advise on legal aspects of new projects, partnerships, and operational initiatives.6. Contract Drafting & ReviewDraft, assess, and negotiate contracts and legal agreements relevant to commercial and litigation matters.Ensure all agreements conform to legal standards and safeguard company interests.7. Regulatory ComplianceKeep abreast of changes in laws and regulations, assessing their impact on the business.Guide all departments to ensure full compliance with legal standards.

The Loyalty Operations and Reporting Analyst plays a critical role in the operational execution, process documentation, and performance analysis of our loyalty program. This position emphasizes process accuracy, adherence to procedures, data reporting, and effective operational coordination, ensuring that loyalty initiatives are consistently and efficiently implemented across various systems and hotels.We seek a candidate with approximately 3 years of relevant experience, exceptional attention to detail, and a structured, process-oriented approach.Key Responsibilities Include:Facilitating daily loyalty operations to ensure compliance with established processes and standard operating procedures (SOPs).Maintaining and updating operational documentation, SOPs, process flows, and onboarding materials.Conducting quality control checks to validate the accuracy and completeness of data, system configurations, and operational inputs.Identifying process gaps, operational challenges, and opportunities for improvement.Performance Reporting and Data Management:Generating regular operational and performance reports utilizing Excel and internal dashboards.Monitoring KPIs associated with loyalty operations, program engagement, and procedural compliance.Supporting monthly and quarterly audits by gathering data, validating information, and documenting results.Ensuring consistency and accuracy of data across reports and systems.Hotel and Stakeholder Coordination:Assisting with the onboarding of new hotels from an operational and procedural standpoint.Coordinating the collection and validation of information with hotels and internal teams.Serving as a point of contact for operational inquiries related to processes, reporting, and system usage.Training and Knowledge Support:Helping to maintain training materials associated with systems, processes, and operational procedures.Facilitating the coordination and tracking of operational training sessions and completions.Ensuring operational knowledge is well-documented and accessible.

About AgodaAt Agoda, we connect the world through the power of travel. Founded in 2005 by two lifelong friends, Agoda was born out of a passion for exploration and aims to simplify travel for everyone. Today, we are a proud member of Booking Holdings [NASDAQ: BKNG], with a diverse workforce of over 7,000 individuals from 90 countries, collaborating in offices worldwide. Every day, we facilitate connections to incredible destinations and experiences, offering exceptional deals across millions of hotels, flights, and activities globally.At Agoda, no two days are alike. Our culture is driven by data and technology, fostering curiosity and innovation. If you're eager to embark on your journey with us and help shape the future of travel, we invite you to join our team.Get to Know Our Team:The Corporate Strategy team collaborates closely with Agoda’s management to provide critical business insights through analytics, ensure alignment across functions, and propel strategic initiatives forward. Our focus is on aligning top-level company priorities with day-to-day operations, transforming early-stage ideas into impactful opportunities.The Opportunity:In this role, you'll be responsible for information generation and strategy formulation at the business level. You'll work intimately with senior executives across various functions—such as product, supply, marketing, and finance—to shape our strategic direction and drive key business initiatives. Your role will involve developing valuable insights on market trends, competitors, and business dynamics, sharing this knowledge across Agoda to inform strategic decision-making. You will aid our leaders in efficiently managing Agoda, which includes clarifying accountability and identifying critical success metrics.Key Responsibilities:Conduct industry and competitor data analysis to define priorities and address key issues.Perform reporting and analysis; create dashboards to track performance, derive insights, and present recommendations to stakeholders.Develop business cases for initiatives to be pursued across Agoda.Assist in articulating country, department, and corporate strategy.Support ad-hoc projects, leading independent workstreams.

Join Funding Societies as a Credit Analyst!Funding Societies is the leading digital loans platform for small and medium-sized enterprises (SMEs) in Southeast Asia. With licenses and operations in Singapore, Indonesia, Thailand, Malaysia, and Vietnam, we are committed to providing THB35 billion in business loans annually to SMEs.In Thailand, we operate under a debt-crowdfunding license from the Securities and Exchange Commission (SEC) and offer direct lending services to SMEs. Our mission is to empower societies in Southeast Asia by creating accessible financial opportunities for all. We strive to bridge the SME financing gap while offering short-term fixed-income investment options for both individuals and institutions.As a proud member of the FinTech community, we are backed by renowned investors including Sumitomo Bank, BRI Bank (Ventures), 500 Tuktuk, and SoftBank Ventures Asia, among others. Recent strategic milestones include the acquisition of CardUp and co-investments in Indonesia’s Bank Index, strengthening our financial services ecosystem.Our dedication to impact and innovation has earned us several prestigious awards, such as the Global SME Finance Awards by IFC (2021-2023) and the Monetary Authority of Singapore FinTech Award (2016, 2021). Explore our achievements and media coverage to learn more about our impact: Thairath, Money and Banking, MGR Online, Siamrath.Join our team and contribute to our mission!

Role overview Agoda is seeking a Senior Analyst to join the Finance Operations Support team in Bangkok. The position centers on improving financial processes and driving operational excellence within the finance function. Relocation support is provided for candidates moving to Bangkok. What you will do Examine financial workflows to spot opportunities for increased efficiency and accuracy Work with teams throughout Agoda to ensure finance operations run smoothly Offer insights that help develop and enhance financial processes Location This position is based in Bangkok, Thailand. Relocation assistance is available.

Overview:As a pivotal link between business stakeholders and the technical team, the Business & Data Analyst plays a crucial role in shaping the StoreOps systems. This position is responsible for gathering business requirements, designing effective store processes, defining key performance indicators (KPIs), and driving data-informed decision-making.Responsibilities:Architecture & DesignDevelop comprehensive end-to-end system architecture for StoreOps platforms including POS, inventory, supply chain, and store reporting systems.Specify microservices, event-driven, or monolithic architectures based on project requirements.Design systems that are high-availability, fault-tolerant, and scalable.Establish standards for APIs, integration patterns, and data flow architecture.Implement cloud architecture using AWS, Azure, or GCP and define infrastructure patterns.Technical LeadershipGuide backend and frontend engineers with technical direction.Perform architecture reviews and grant design approvals.Set coding standards, CI/CD pipelines, and best practices in DevOps.Enhance system performance and fortify system security.Integration & Enterprise AlignmentOversee integrations with ERP, eCommerce, CRM, payment gateways, WMS, and third-party vendors.Define security models including RBAC, authentication, encryption, and compliance protocols.Ensure adherence to enterprise IT standards and governance frameworks.Quality & Risk ManagementIdentify technical risks and develop mitigation strategies.Guarantee system observability through logging, monitoring, and tracing.Lead disaster recovery and business continuity planning efforts.

Join our dynamic team at Capco as a Business Analyst in the Banking sector. In this pivotal role, you will collaborate with clients to identify and analyze their business needs, translating them into actionable solutions. Your analytical skills will help drive business performance and enhance operational efficiency. If you are passionate about financial services and have a keen eye for detail, we want to hear from you!

Role Overview Agoda is hiring an Accounts Payable Analyst based in Bangkok. This role focuses on managing and improving financial operations within the company. The analyst will handle timely invoice processing, keep financial records accurate, and work with other departments to support efficiency across the business. What You Will Do Process invoices promptly and accurately Maintain up-to-date and precise financial records Collaborate with teams across departments to streamline workflows Apply analytical skills to identify and support process improvements What Sets This Role Apart This position offers the chance to contribute directly to Agoda's financial health. The work environment in Bangkok is active and evolving, offering opportunities for professional growth as part of a global company.