Agente de Atención al Cliente en Español con Certificado de Discapacidad

Teleperformance Spain busca incorporar a su equipo en Barcelona un Agente de Atención al Cliente en Español. Esta posición está dirigida a personas que cuenten con Certificado de Discapacidad. Responsabilidades principales Atender consultas y solicitudes de clientes en español. Ofrecer un servicio atento y profesional en cada interacción. Perfil buscado Cert…

Role overview Perk is looking for a Senior People Partner based in Barcelona to support the Customer Care and Support teams. This position works alongside leadership to connect people strategy with business objectives. The main focus is to strengthen workplace culture and foster employee engagement. What you will do Work with leaders to ensure people initiatives support business needs Lead talent management programs for Customer Care and Support functions Oversee organizational development within these teams Champion Perk’s values across the workplace

Join the cutting-edge AI Special Forces team at Darwin AI! We are seeking a driven and enthusiastic AI Engineer who is passionate about leveraging technology to provide exceptional support to our clients. This role is ideal for individuals who thrive on solving complex problems and have a keen interest in the intricacies of technology and artificial intelligence.As an AI Engineer, you will be at the forefront of client interactions, serving as the primary resource for resolving challenges related to AI agents and their integration with external systems. Your responsibilities will involve direct communication with clients to address inquiries, troubleshoot issues, and collaborate with internal teams including Customer Success, Onboarding, Product, and Engineering to ensure timely and comprehensive resolutions. Your contributions are vital in fostering strong client relationships and enhancing the overall Darwin AI experience.Key Responsibilities:Promptly respond to customer inquiries through WhatsApp, email, and Slack, ensuring high levels of satisfaction.Diagnose and resolve technical issues, particularly those involving AI behavior, configurations, and API integrations.Monitor alerts from internal tools and customer feedback on the Darwin platform to take necessary actions.Collaborate closely with Product and Engineering teams, escalating complex challenges and contributing to product enhancements.Maintain detailed documentation of support activities to ensure accurate tracking of issues and solutions.Identify recurring problems and assist in developing internal documentation and FAQs.Work alongside Customer Success and Onboarding teams to ensure a seamless client journey.Review AI conversations to uncover bugs or areas for improvement.Ensure all critical feedback and issues are addressed within the specified SLA.

⭐ About UsAt Lodgify, we are a dynamic scale-up at the forefront of the vacation rental industry. With $30M in funding, our innovative platform equips property owners and managers globally to effectively manage and expand their businesses through cutting-edge technology.Based in vibrant Barcelona, our diverse team of over 380 professionals represents more than 60 nationalities, all driven by a collective mission to revolutionize the future of short-term rentals.⭐ Why Become Part of Our Talent Pool?We are constantly on the lookout for enthusiastic and proactive individuals to enhance our expanding Customer Success team. By joining our talent pool, you will be among the first to learn about upcoming opportunities in various Customer Success roles at Lodgify, which include Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist.Whether your strengths lie in resolving customer issues, facilitating feature adoption, or ensuring seamless integrations and payment processes, your contribution will be vital in empowering our clients to thrive with Lodgify!

As an Inside Sales Representative on our dynamic team, you will:- Deliver expert support to our clients and partners through a consultative account management approach.- Foster a business environment conducive to sustained growth within the account.- Cultivate and maintain relationships to ensure long-term visibility into strategy, planning, and competitive activity.- Identify and research new sales opportunities within the existing portfolio.- Prepare comprehensive commercial and technical service proposals, with a strong focus on enhancing profitability through proactive management.- Meet and exceed sales quotas and targets while effectively tracking, managing, and reporting on sales pipeline activities.- Provide timely responses and resolutions to incoming customer or partner inquiries.

Marcus Evans, established in 1983, is a renowned global business intelligence and event management firm, operating 49 offices across more than 20 countries. We cater to a prestigious clientele that includes C-level executives from 98% of Fortune 1000 companies, dominating sectors such as healthcare, legal, pharmaceuticals, investments, energy, and packaging.We are seeking a committed AV Technician to join our in-house team, with a clear path to advancing to the Lead AV Technician position within our summits division in just six months.This role is primarily based in Nicosia, Cyprus, and will require travel throughout Europe and the U.S. to participate in select events.This candidate must be prepared to relocate to Nicosia.Key Responsibilities:Assist in the setup, operation, and dismantling of AV equipment for summits, collaborating closely with the Lead AV Technician.Support equipment maintenance by adhering to proper handling, storage, and testing protocols.Provide on-site technical assistance during summit events.Troubleshoot AV issues during events to ensure seamless execution.Follow company guidelines and quality standards to maintain professionalism and excellence in AV operations.Work collaboratively with team members to foster a supportive and efficient environment while gaining experience in team management and coordination for high-profile events.Continuously enhance technical skills and knowledge of company equipment to improve performance and contribute to successful summit events, positioning yourself for future leadership opportunities.Communicate effectively with on-site team members and venue staff to ensure smooth operations.Remain flexible and adaptable to meet evolving event requirements and take proactive steps in resolving issues.Exhibit a positive and professional demeanor at all times, representing the company with integrity and dedication.Acquire the knowledge and experience necessary to lead AV operations at events, with aspirations for future leadership roles in summits.

Join Thunes as a Pre-Sales Engineer, where you'll play a pivotal role in our sales process by leveraging your technical expertise to support potential clients. You will work closely with our sales teams to showcase our innovative payment solutions, address client inquiries, and contribute to proposal development.

Are you passionate about providing exceptional customer service? MSX International is seeking a dedicated Customer Service Representative fluent in Dutch to join our dynamic team in beautiful Barcelona. In this role, you will be the first point of contact for our customers, ensuring their inquiries are addressed promptly and effectively.Your responsibilities will include handling customer queries, providing product information, and resolving issues to enhance customer satisfaction. We are looking for individuals who thrive in a fast-paced environment and possess excellent communication skills.

Join our dynamic team at MSX International as a Customer Service Representative. If you are fluent in German and have a passion for delivering exceptional customer service, we want to hear from you! In this role, you will assist customers with inquiries, resolve issues, and provide product information in a friendly and professional manner.

About UsPerk, formerly known as TravelPerk, is a cutting-edge platform designed for efficient travel and expense management. Our mission is to eliminate tedious manual tasks that hinder productivity, automating processes such as travel bookings, expense tracking, and invoice processing. By addressing the hidden inefficiencies that consume valuable hours and stifle innovation, we aim to enable impactful work.With a clientele of over 10,000 companies globally, including industry leaders like Wise, On Running, Breitling, and Fabletics, we are committed to resolving the staggering 7 hours of lost productivity per employee each week, a staggering $1.7 trillion issue.Since our inception in 2015, Perk has expanded into a dynamic international organization featuring more than 1,800 team members across 12 offices, with headquarters in London and Boston. We blend innovation, control, and simplicity to transform workplace experiences and enhance employee satisfaction.Our culture is driven by core values such as ownership, delivering a 7-star customer experience, and teamwork. We prioritize curiosity, purpose, and a growth mindset to unlock the full potential of our employees. Our talent team is composed of top professionals from the travel and SaaS sectors, representing over 70 countries. If you're eager to make a genuine impact and redefine work experiences for millions, we would love to have you on our team.Discover more at www.perk.com.

About AbacumAbacum is a pioneering Business Planning solution designed to empower finance teams. Our platform automates reporting, fosters collaboration, and simplifies planning and forecasting, enabling finance teams to transition from routine calculations to strategic decision-making.Founded in 2020 by two former CFOs, we have evolved into a global team of 100+ professionals representing 30+ nationalities. With our headquarters in New York and additional offices in London and Barcelona, we are trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, among others.Having successfully raised over $100 million, including a recent $60M Series B round led by Scale Venture Partners with significant participation from Cathay Innovation, Y Combinator, Atomico, Creandum, and influential angel investors from Adyen, Zapier, and Twitch, we are poised for rapid growth.Join us at Abacum as we ambitiously shape the future of Business Planning!As we continue to expand (currently over 120 employees, anticipated to surpass 170 by year-end) and establish our new Barcelona office, our operational requirements for employee experience, office management, and daily support have significantly increased.To facilitate our growth and enhance the employee experience, we seek a skilled and experienced People & Workplace Coordinator.This role will concentrate on operational support across three key areas: workplace management, employee experience, and People Operations assistance.Role PurposeThe People & Workplace Coordinator will ensure the seamless day-to-day operations of the office, providing essential support to employees and assisting the People function in creating a robust onboarding and workplace atmosphere.This position allows the People function to concentrate on strategic priorities while guaranteeing immediate support for employees' daily needs.Key Responsibilities1. Office & Workplace ManagementServe as the primary contact for the Barcelona office and coworking provider.

Join our dynamic team at SiteMinder as a Bilingual Customer Onboarding Specialist where you will play a crucial role in ensuring a seamless onboarding experience for our Spanish-speaking customers. You will be responsible for guiding new clients through our platform, providing exceptional support, and ensuring they gain the most value from our services.Your expertise will contribute to our mission of simplifying the hospitality industry’s approach to online bookings, and you will help our clients achieve their business goals with our innovative solutions.

Join our dynamic team as an Icelandic-speaking Customer Service Advisor for Booking, where your primary role will involve understanding and addressing the diverse needs of our customers. You will engage with international travelers and accommodation providers worldwide, ensuring an exemplary level of customer satisfaction.Your responsibilities will include clarifying inquiries regarding services, payments, and technical requirements, while providing accurate information and adhering to established processes via email and phone communication.

Join Our Team as a Junior Early LifeCycle Specialist - German Speaker!At SumUp, our mission is to empower small businesses around the world by simplifying their payment processes and driving their success. As a pioneering FinTech company, we're on a journey to create the first global card acceptance brand, currently supporting small enterprises in over 33 countries. Our dynamic team is dedicated to mutual support and collaboration, and we believe you could be the key to helping us expand card acceptance to even more businesses!In this role, you will play a vital part in fostering and nurturing strong relationships with our clients, ensuring they receive the best onboarding experience possible.Your Responsibilities:Assist new merchants during the onboarding phase, guiding them through the setup and activation of SumUp’s products (including Card Readers and POS systems).Encourage early product adoption by supporting merchants with key activation steps, conducting training sessions, and helping them achieve their initial transaction milestones.Monitor merchant engagement, proactively reaching out to inactive users to provide assistance and enhance their usage of our services.Work closely with sales teams to ensure a smooth transition and continuity in the onboarding process.Handle inquiries and troubleshoot onboarding issues, escalating complex cases when necessary and managing the inbound support line as required.What We’re Looking For:Fluency in German and English (C1 or C2 level).A proactive problem-solver with a positive outlook.Exceptional communication skills and a genuine passion for helping customers.Ability to thrive in a fast-paced start-up environment.Enthusiasm for working onsite at our Barcelona headquarters.

Join our dynamic team at Sopra Steria as an Operational Technician Level 1 in Barcelona. In this role, you will be a key player in ensuring the smooth operation of our technical processes. Your responsibilities will include monitoring systems, troubleshooting issues, and providing support to our clients. We are looking for a proactive individual with a passion for technology and a commitment to excellence.

Are you a compassionate individual with exceptional listening skills and a knack for problem-solving? Do you thrive in a collaborative environment? If so, we have the perfect opportunity for you!Job Responsibilities:As a Customer Service Advisor for Booking, your primary role will be to understand and address the needs of our customers. You will engage with international travelers and accommodation suppliers worldwide, ensuring an exceptional level of customer service. Your duties will include:Listening attentively to customer inquiries and providing thoughtful responses.Clarifying questions related to services, payments, and technical requirements.Delivering accurate information and adhering to established processes via email and phone.Qualifications:Language Proficiency: Fluent in Swedish (C2 level) and proficient in English.Strong communication and interpersonal skills, both written and verbal.Proficient in PC applications: Office 365, CRM databases, and internal platforms.A solution-oriented mindset with the ability to tackle customer challenges effectively.A positive, motivated attitude to help navigate complex customer situations.Goal-oriented with an openness to adapting to changing priorities and business processes.Familiarity with accommodation platforms.Previous experience in customer service or contact center environments is a plus.Desirable Skills:Process Excellence: Committed to improving organizational processes.Collaboration: Effectively work with others to achieve shared goals.Communication: Proficient in exchanging ideas and information across various channels.Emotional Intelligence: Ability to understand and manage emotions for successful interactions.Open-Mindedness: Appreciate diverse perspectives to foster collaboration.Critical Thinking: Analyze information for informed decision-making.Solution Orientation: Focus on practical and effective solutions to challenges.Entrepreneurial Mindset: Innovative and proactive in identifying opportunities.Benefits:38.5 hours/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.Salary: 22,249 € gross/year.Rotating shifts available from 09:00 to 20:00.Initial Temporary Contract with the potential for a Permanent Contract based on business needs.27 paid vacation days per year.

About the Role Delivery Hero SE is looking for an Executive Assistant Intern to join the team in Barcelona. This internship offers practical experience supporting senior leaders and learning how a global company operates day to day. What You Will Do Assist with a range of administrative tasks for the executive team Manage calendars and help coordinate meetings Support daily operations so leaders can focus on key priorities Location Based in Barcelona.

Join our dynamic team at Dr. Reddy's Laboratories as a Customer Service Specialist, where your primary focus will be to provide exceptional support to our clients and enhance their experience with our products and services. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and facilitating communication between departments.

Join Cross Border Talents as a German Content Moderator for a Leading Online Video Platform in Barcelona!If you have a passion for customer support and technology, this is your opportunity! Be part of one of the largest BPO organizations in Spain and contribute to a global leader in the industry.

Eurofins Scientific is seeking a Junior Multilingual Service Desk Engineer for a temporary contract based in Barcelona. This position supports daily IT operations and helps maintain reliable service for a varied client base. Role overview This role centers on providing IT support to users from different backgrounds. Clear communication in multiple languages is essential, as you will handle technical questions and assist with troubleshooting. What you will do Respond to service desk requests from clients and colleagues Communicate solutions and updates in several languages Help resolve technical issues to keep operations running smoothly Requirements Strong verbal and written skills in multiple languages Interest in IT support and customer service Ability to work as part of a team in Barcelona