About the job
Veeam Software supports over 550,000 organizations worldwide with solutions for data protection, resilience, and security management. The company works with leading brands and continues to expand its global reach, focusing on building trust in data and AI.
Role overview
The Senior Customer Success Representative for Named Accounts manages renewals for customer maintenance contracts within a dedicated territory. This position emphasizes delivering a positive customer experience, retaining accounts, and identifying chances to upsell premium services and add-ons. Performance in this role is measured by revenue bookings and the ability to exceed set quotas.
Key responsibilities
- Achieve or exceed quotas for renewals and expansion within assigned territory.
- Maintain a strong annual pipeline by reaching out to customers at least nine months before support expiration, performing technical health checks, and providing proactive support to drive product adoption.
- Engage customers to introduce new features, recommend additional products, align solutions with business goals, and facilitate renewals and account growth through upgrades and new licenses.
- Identify and build relationships with key stakeholders at both customer and partner organizations, tailoring approaches to their needs.
- Reconnect with customers whose support has lapsed to encourage service reactivation.
- Collaborate with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and handle special terms.
- Communicate and negotiate complex offers with executive-level contacts.
- Provide accurate forecasting and business analysis, sharing insights to inform strategic decisions.
Location
This position is based in Bucharest, Romania.
Language requirements
Bilingual proficiency in Russian and English is required.
