Senior Technical Customer Success Engineer jobs in Cairo – Browse 517 openings on RoboApply Jobs

Senior Technical Customer Success Engineer jobs in Cairo

Open roles matching “Senior Technical Customer Success Engineer” with location signals for Cairo. 517 active listings on RoboApply Jobs.

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ssc-hr logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

Job Purpose:We are seeking a highly skilled Senior Technical Customer Success Engineer to oversee the technical aspects of our customer journey implementation processes, ensuring we achieve the highest levels of customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our suite of products and services.Develop and imple…

Sep 3, 2025
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ssc-hr logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

As a Lead Customer Success Engineer, you will play a pivotal role in steering the technical processes that enhance the customer journey, ensuring optimal customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our range of products and services.Create and implement top-tier support strategies for our expanding customer base.Address client issues promptly, providing technical support until resolution.Document detailed processes to assist in issue resolution.Coordinate with other teams to secure additional resources needed to resolve issues effectively.Generate and share bi-monthly status updates and system health evaluations with clients.Comprehend project goals and desired outcomes thoroughly.Analyze complex customer technical requirements.Provide expert guidance on product utilization.Respond to customer inquiries via tickets and chat.Offer insightful feedback on customer needs and requirements to relevant internal stakeholders.Internal Collaborations:Support Team MembersProduct TeamServices TeamTesting TeamQuality TeamUI/UX TeamExternal Interactions:Engage with customers through our ticketing system.Please Note: The relationships outlined above are fundamental to the role and may be adjusted as necessary to meet business needs.

Sep 9, 2025
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dopay logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

About dopayAt dopay, we are on a mission to revolutionize payroll and enhance financial inclusion in emerging markets, with Egypt leading the way. Our innovative digital payroll solutions empower cash-based employees by providing them with secure and easily accessible financial services. Become a part of our vibrant team that is committed to making a meaningful impact in the lives of SMEs and their employees.Role OverviewAs the Customer Success Manager for SMEs, you will play a pivotal role as the primary liaison for our SME corporate clients, ensuring they derive the utmost value from the dopay platform. You will oversee the onboarding process, provide ongoing support, and facilitate account growth for a diverse portfolio of small and medium-sized enterprises, fostering long-lasting relationships that enhance client satisfaction, loyalty, and platform utilization. This role is essential to our goal of assisting businesses in transitioning to secure, digital payroll solutions and enabling employees to access vital financial services.Key ResponsibilitiesClient Onboarding: Lead new SME clients through a seamless onboarding experience, collaborating with Activation Officers and internal teams to set up and train clients on our payroll solution.Account Management: Act as the main point of contact for a portfolio of SME clients, providing ongoing support to ensure effective utilization of dopay’s services. Address inquiries, resolve issues, and proactively identify opportunities for clients to gain additional value from our platform.Customer Retention & Satisfaction: Cultivate strong relationships with SME clients by understanding their unique needs and objectives. Conduct regular check-ins to assess satisfaction, address concerns, and collect feedback to enhance our services.Growth & Upselling: Identify opportunities to expand dopay’s offerings within your client portfolio, including promoting new features and services that deliver added value for SMEs and their employees.Issue Resolution: Collaborate closely with internal teams (Onboarding, Support, Product) to swiftly resolve client issues, ensuring a seamless client experience and proactive communication.Data-Driven Insights: Monitor client usage, satisfaction metrics, and churn risk to derive insights that inform engagement strategies. Provide recommendations to improve our product and enhance the overall customer experience for SMEs.RequirementsExperience: 2-4 years in customer success, account management, or a related role, preferably in the fintech, SaaS, or B2B sectors. Experience with SME clients is advantageous.Communication Skills: Excellent written and verbal communication abilities, with the capacity to connect with a diverse range of SME clients.

Nov 18, 2024
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Foodics logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

Join Our Team at Foodics!As a pioneering leader in restaurant management and payment technology, Foodics has been revolutionizing the F&B industry since 2014. With our headquarters in Riyadh and a presence in five countries, including the UAE, Egypt, Jordan, and Kuwait, we are proud to serve clients in over 35 countries worldwide. Our groundbreaking products have facilitated over 6 billion orders, cementing our status as one of the fastest-growing SaaS companies in the MENA region. With a recent funding round of $170 million, we are poised to enhance our innovative capabilities to better serve our clients.Your Role as a Customer Success ManagerWe are seeking a passionate and tech-savvy Customer Success Manager to join our dynamic team in Egypt. In this role, you will ensure our clients receive an exceptional experience while using our products. You will manage client accounts, oversee the onboarding process, and collaborate closely with various tech-driven F&B outlets across Egypt.Your Key Responsibilities:Lead and manage a team of Customer Success consultants focused on building strong relationships with assigned accounts, fostering a culture of excellence and customer-centricity.Ensure your team meets and exceeds customer retention goals, maintaining high retention rates while increasing Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR).Develop and sustain trusted relationships with key stakeholders from onboarding through the entire customer lifecycle.Utilize customer feedback and data analytics to drive continuous improvement in our products and services.Provide insightful reports to senior management on critical customer metrics and trends.Deeply understand clients’ needs and objectives to facilitate the successful adoption and deployment of Foodics.Ensure clients maximize their value from Foodics, collaborating with the sales team to promote additional services, integrations, and features.Proactively identify and address risks to client success, engaging clients whenever retention issues arise.Develop and implement retention strategies for at-risk customers.Resolve escalated account issues in coordination with Billing, Support, and other departments.Maintain expert-level knowledge of Foodics products and services.Advocate for customers internally, communicating product concerns and feature requests to senior leadership.Manage contract-related inquiries and issues, ensuring clarity and resolution.

Feb 22, 2026
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talent3600 logo
Full-time|On-site|Zamalek, Cairo, Egypt

talent3600 is hiring a Senior Technical Designer for its Zamalek, Cairo office. This position plays a key role in turning design concepts into detailed technical documentation and guiding projects from planning through execution. Collaboration with design teams, project managers, and external partners is central throughout the project lifecycle. Main Responsibilities Technical Planning and Documentation Work closely with design teams to create technical plans, drawings, blueprints, and specifications for construction and implementation. Ensure all documentation reflects the design intent and meets industry standards and regulatory requirements. Act as a liaison among stakeholders to maintain the quality and accuracy of technical specifications. Material and Equipment Selection Research and recommend materials, finishes, furnishings, fixtures, and equipment that align with design goals and budget constraints. Stay up to date on new materials and technologies relevant to the field. Technical Detail Development Prepare technical specifications, including materials, dimensions, construction methods, and installation instructions. Create and review comprehensive Bill of Quantities (BOQs) for accuracy and compliance with design requirements. Evaluate contractor BOQs and review invoices to ensure accurate billing and cost analysis from a design perspective. Quality Control Implement quality control processes to confirm construction and installation match technical plans and design intent. Conduct regular site inspections to identify and resolve discrepancies. Work with designers to review and approve workshop drawings for technical accuracy and compliance. Coordination with Third Parties Communicate with vendors, suppliers, and subcontractors to procure materials and services. Negotiate contracts, obtain quotes, and monitor adherence to specifications and timelines. Respond to Requests for Information (RFIs) from site engineers, providing clear technical guidance for project execution. Budget Management Work with project managers to keep technical aspects within budget. Identify cost-effective solutions that maintain design quality. Documentation Organization Maintain an organized repository of technical documentation, including version control and revisions for future reference. Site Inspections and Project Coordination Conduct site visits to verify that implementations meet design specifications and quality standards.

Apr 21, 2026
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Archirodon Group logo
Full-time|On-site|Cairo

Join our expanding team at Archirodon Group as a Senior Mechanical Technical Office Engineer in our New Cairo Regional Office. Become an integral part of a highly skilled engineering team at a leading EPC contractor with a strong global presence.Are you ready to contribute to meaningful projects that matter? We are excited to meet you!Key Responsibilities:Conduct tender cost estimation and technical evaluations for HVAC, Building Automation Systems, Plumbing, and Fire Protection Systems.Develop economic studies and preliminary estimates for mechanical works.Thoroughly review tender documents alongside project design drawings and specifications.Issue Requests for Information (RFIs) to designers and clients for any missing or conflicting information, ensuring alignment with American standards.Implement American standards, including ASHRAE, SMACNA, NEC, IEEE, NFPA, ASME, and API, across all contract projects.Evaluate and review cooling/heat load designs for HVAC systems.Calculate duct and pipe sizing, as well as HVAC equipment specifications.Manage procurement processes by preparing purchase requisitions for tenders and awarded projects based on design requirements.Prepare comprehensive quantities take-off and Bills of Quantities (BOQ) for all mechanical materials and equipment.Review and compile technical data submittals for all mechanical materials, equipment, and systems, coordinating with suppliers for necessary clarifications to obtain client approval.Maintain a cost database for future tender and cost evaluations.Draft contract documents for mechanical subcontractors, detailing the scope of work and comprehensive bills of materials.Qualifications:Bachelor’s degree in Mechanical Power Engineering.10 to 15 years of experience in tender estimation, cost assessment, and technical office engineering.Proven experience with reputable contractors in a similar role.Excellent command of the English language.Strong proficiency in AutoCAD, HAP software, and ELITE software.Proficient in MS Office and computer literacy.Personal Attributes:Highly organized, dedicated, and hardworking.Able to work independently with minimal supervision, effectively planning and prioritizing tasks in high-pressure situations.Strong interpersonal skills; a collaborative team player with meticulous attention to detail.Analytical thinker and results-oriented problem-solver.What We Offer:We provide a competitive salary and benefits package, along with opportunities for professional growth and development.

Feb 25, 2026
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Incorta logo
Full-time|On-site|Cairo

Join Incorta, a cutting-edge data analytics and business intelligence platform, revolutionizing the way businesses derive value from their transactional data. Our innovative solution drastically reduces project implementation time, enhances query performance, and provides a singular source of truth for diverse workloads including analytics and machine learning. With a remarkable 90% customer retention rate, our cloud-based service caters to organizations of all sizes, delivering unmatched agility and cost-effectiveness in the analytics landscape.As a Senior Customer Support Engineer, you will play a pivotal role in delivering exceptional post-sales support to our diverse customer base, acting as a champion for their needs. Your responsibilities will encompass resolving non-technical inquiries through various communication channels, alongside addressing technical queries related to our Electronic Support Services. You will also collaborate with fellow Support Engineers to troubleshoot intricate issues and contribute to enhancing our Knowledge Base and user community.We are on the lookout for a motivated, data-driven Support Engineer who is dedicated to delivering an outstanding customer experience and fostering team collaboration. Your contributions will help us achieve our vision of creating the best customer experience globally!

May 23, 2024
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Sumerge logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

Sumerge is looking for a Senior Staff Technical Operations & Support Engineer based in Cairo. This position centers on managing technical operations and providing reliable support for clients. Role overview The Senior Staff Technical Operations & Support Engineer takes a lead role in maintaining and improving operational processes. Daily work involves collaborating with colleagues across different teams to address challenges and find ways to increase efficiency. Key responsibilities Oversee and optimize technical operations Deliver responsive support to clients Work with cross-functional teams to improve workflows and implement solutions Collaboration This role works closely with other departments to ensure that operational goals align with client needs and company objectives.

Apr 29, 2026
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Sutherland logo
Full-time|On-site|Cairo

Join Sutherland as a Technical Customer Support Specialist and be the first point of contact for customers seeking technical assistance. In this role, you'll assist customers with troubleshooting software and hardware issues, providing solutions that enhance their experience. Your expertise will help in building customer loyalty and satisfaction.

Jan 20, 2026
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Lucidya logo
Full-time|Remote|Remote — Cairo, Cairo Governorate, Egypt

Join Lucidya as a passionate and customer-oriented Technical Customer Support Executive, where you'll be the first point of contact for our clients. Your mission will be to deliver exceptional technical support for our innovative AI-driven customer experience analytics platform. You'll tackle troubleshooting challenges, guide users through product functionalities, and collaborate with our engineering teams to ensure customer satisfaction and effective resolution of technical inquiries.The perfect candidate is enthusiastic about technology, possesses robust problem-solving abilities, and thrives in delivering superior customer service in a dynamic environment.Key ResponsibilitiesRespond efficiently to customer inquiries via phone, email, and chat, demonstrating technical expertise and professionalism.Troubleshoot and resolve technical issues relating to Lucidya’s platform.Assist customers in navigating product features, sharing best practices, and optimizing configuration settings for maximum benefit.Document and escalate complex technical issues to development or engineering teams for in-depth analysis.Keep comprehensive records of customer interactions, issues, and solutions in CRM systems.Work collaboratively with product, engineering, and quality assurance teams to relay customer feedback and advocate for enhancements.Help in developing and maintaining support documentation, FAQs, and knowledge bases.Stay informed about product updates, new features, and industry trends to provide accurate and useful guidance.

Apr 13, 2026
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Sutherland logo
Full-time|On-site|Cairo

Sutherland seeks a Technical Support Customer Service Representative based in Cairo. This role acts as the first point of contact for customers needing technical assistance or information about products. Main responsibilities Troubleshoot technical problems for customers using phone, chat, or email Provide clear answers about product features and how to use them Handle customer questions and work to deliver a positive experience What helps in this role Interest in technology and learning new systems Strong communication and problem-solving abilities A focus on helping others and building trust with customers

Apr 26, 2026
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Sumerge logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.Our Support team leverages extensive technical expertise to craft tailored solutions that align with our clients' objectives, empowering them to overcome significant business challenges through the optimal utilization of our offerings.As a trusted advisor to our clients, you will be relied upon to deliver timely and precise solutions to their technical issues.

Apr 13, 2025
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ssc-hr logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

Job Description:As a Lead Technical Engineer, you will play a pivotal role in shaping the solution architecture and design to meet product requirements and exceed customer expectations. Your responsibilities will include implementing, reviewing design implementations, and collaborating with the team on documentation.You will ensure that both functional and non-functional technical specifications are met, maximizing performance and security of the developed software from the early stages of the project lifecycle.In this role, you will establish coding and design standards, develop and execute tests to validate that the team’s design meets system requirements, and ensure the utmost robustness and quality. You will also be responsible for reviewing and testing the code produced by software engineers.Providing coaching, mentorship, and developmental plans will be a key focus, along with the introduction of new technologies to enhance team capabilities.Your contributions will extend to estimating technical tasks, ensuring compliance with organizational processes and standards, and reviewing technical solutions and estimates provided by presales during proposals.Ownership and responsibility for the continuous improvement of organizational practices and processes will be paramount.

Oct 19, 2025
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Archirodon Group logo
Full-time|On-site|Cairo

We are experiencing continuous growth and are actively seeking a talented Mechanical Technical Office Engineer to become part of our highly qualified and skilled team at our Regional Office in New Cairo, Egypt.If you aspire to join a dynamic leader in the Engineering, Procurement, and Construction (EPC) sector with a global footprint, we would love to connect with you.Embark on our global journey. Contribute to building something meaningful!Key Responsibilities:Conduct comprehensive site surveys and provide detailed analysis based on findings.Perform quantity surveying for all mechanical equipment and materials related to HVAC, plumbing, and fire protection systems.Draft the scope of work for all mechanical disciplines, including HVAC, firefighting, and plumbing.Prepare detailed cost estimates for projects, encompassing labor, equipment, materials, and subcontractor expenses.Develop purchase requisitions for both tender and awarded projects, adhering to project design requirements and material take-offs.Prepare material submittals in accordance with project specifications, ensuring compliance and obtaining necessary consultant approvals.Create detailed shop drawings in collaboration with all relevant disciplines.Perform essential mechanical calculations for the mechanical systems.Stay updated on international standards and codes such as ASHRAE, SMACNA, NFPA, IPC, NPC, and ASPE.Coordinate with the procurement team to ensure material delivery schedules align with project timelines.Provide technical support to the site team for any site-related challenges.Qualifications:Bachelor's degree in Mechanical Engineering.A minimum of 4–6 years of relevant experience in a similar capacity.Demonstrated experience in successfully completing at least two projects of similar scope and complexity (international project experience is highly preferred).Solid understanding of HVAC systems, firefighting mechanisms, and water & sewage networks.Strong analytical and problem-solving abilities.Excellent communication skills, both written and verbal.Proficient command of English (both spoken and written) is crucial.Able to work independently as well as collaboratively in a fast-paced team environment.Personal Attributes:Highly organized, dedicated, and a diligent worker.Possess strong interpersonal skills and be a team player with a keen attention to detail.Exhibit analytical thinking skills.Result-driven individual with effective problem-solving techniques.Proficient in report writing and communication.What We Offer:A competitive salary and benefits package is part of the offering. However, the true reward lies in being part of intelligent and passionate teams within a leading international EPC Group committed to delivering impactful projects.

Feb 24, 2026
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Advansys logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

Advansys is a forward-thinking solutions provider dedicated to delivering innovative, modular, and sustainable technology solutions designed to optimize operations, enhance customer experiences, and facilitate business modernization. With a team of over 400 adept engineers, we cater to more than 100 enterprise clients across 14 nations. Our expertise spans a diverse range of premium services, including Business Automation, Industrial Digitization, Low-Code Development, Cloud Services, Warehouse Automation, and Strategic Outsourcing.Established in 2014, Advansys operates under the umbrella of the INTRO Group, a private conglomerate founded in 1980 with investments across various sectors, including oil and gas, real estate, specialized engineering, financial investments, food, and manufacturing.Job Responsibilities:Provide technical assistance for RAID systems, addressing issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.Monitor system performance and proactively pinpoint areas for optimization in data pipelines, SQL queries, and Spark jobs.Troubleshoot data system issues, including Spark jobs, Hive DB, and SQL/PLSQL processes to ensure minimal downtime.Collaborate with development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.Conduct root cause analysis for recurring issues and offer long-term solutions.Assist in the integration of data, ETL processes, and workflows, ensuring efficiency across systems.Automate common support tasks using Python scripting and SQL automation.Manage and troubleshoot issues related to distributed data processing platforms like Apache Spark, ensuring all data jobs function correctly.Document incidents, troubleshooting steps, and solutions to create a knowledge base for internal teams.Collaborate with cross-functional teams, including Data Engineers, Analysts, and Developers, to deliver timely and effective support.Assist with deployments and system upgrades to minimize disruptions to ongoing operations.

Feb 22, 2026
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Wabtec Corporation logo
Full-time|On-site|Cairo

Role Overview Wabtec Corporation is seeking a Technical Sales Engineer based in Cairo to support sales activities throughout Africa. This role combines technical knowledge with client-facing responsibilities, helping customers find solutions that fit their operational needs. What You Will Do Work with clients to understand their technical requirements and recommend suitable Wabtec products. Collaborate with sales and engineering teams to ensure proposed solutions align with customer needs. Support the sales process by providing technical expertise during client meetings and presentations. Help drive growth by building strong relationships with customers across Africa. Who We’re Looking For Technical background and experience supporting sales or customer-facing roles. Ability to communicate complex technical concepts clearly. Comfort working with cross-functional teams and adapting to different client requirements. This position offers the chance to make a direct impact on Wabtec’s success in Africa while developing both sales and technical skills.

Apr 15, 2026
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ssc-hr logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

We are seeking a highly skilled Senior Application Support Engineer to provide exceptional technical support for complex application issues, ensuring seamless business operations.Deliver advanced technical support for intricate application challenges, guaranteeing quick resolutions to minimize business disruptions.Thoroughly analyze and troubleshoot both functional and technical issues within supported applications, taking full ownership until resolution.Oversee incident and service requests while ensuring compliance with established service level agreements (SLAs).Conduct root cause analysis on incidents, documenting findings to facilitate future reference and improvement.Collaborate with cross-functional teams to effectively address and resolve application-related issues, enhancing overall system performance.Create and maintain comprehensive technical documentation, including user and troubleshooting guides, to support the team and users.Regularly perform software updates, patches, and maintenance on production applications to ensure optimal functionality.Provide training and mentorship to junior team members and other staff, fostering their technical skills.Proactively monitor application performance and availability, implementing measures to ensure high uptime.Participate in on-call support rotation as necessary, responding to urgent operational issues.

May 11, 2025
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talent3600 logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

talent3600 seeks a Senior Technical Office Designer to join its Zamalek, Cairo team. This role centers on technical planning, documentation, and coordination for construction and design projects. Success in this position requires careful attention to detail, strong organizational habits, and the ability to work closely with both internal teams and external partners. Main responsibilities Technical planning and documentation: Collaborate with design teams to create accurate technical plans, drawings, blueprints, and specifications. Ensure all documentation aligns with design concepts, industry standards, and regulatory requirements. Coordinate with project stakeholders to uphold technical quality. Material and equipment selection: Research and recommend materials, finishes, furnishings, fixtures, and equipment that support the design intent and meet quality and budget goals. Stay updated on new materials and industry technologies. Technical detail development: Develop detailed technical specifications covering materials, dimensions, construction methods, and installation steps. Prepare and review Bills of Quantities (BOQs) and contractor BOQs for accuracy and compliance. Review invoices to confirm correct billing of design-related items. Quality control: Apply quality control processes to ensure construction and installation match technical plans and design intent. Conduct site inspections to identify and resolve discrepancies. Review and approve workshop drawings with the design team. Third party coordination: Communicate with vendors, suppliers, and subcontractors to source materials and services. Negotiate contracts, obtain quotes, and monitor compliance with specifications and schedules. Respond to Requests for Information (RFIs) from site engineers with clear technical guidance. Budget adherence: Work with project managers to keep technical work within set budgets and identify cost-effective solutions that do not compromise design quality. Documentation organization: Maintain organized technical documentation for easy access during current and future projects. Site inspections and project coordination: Visit project sites regularly to ensure design implementation matches specifications. Location This position is based in Zamalek, Cairo Governorate, Egypt.

Apr 27, 2026
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Foodics logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

About UsAt Foodics, we are pioneers in the restaurant management ecosystem and payment technology sectors. Established in 2014, with our headquarters in Riyadh and operations spanning five countries, including the UAE, Egypt, Jordan, and Kuwait, we proudly serve clients and partners in over 35 countries globally. Our innovative solutions have facilitated the processing of more than 6 billion orders, firmly positioning Foodics as one of the fastest-growing SaaS companies in the MENA region. Recently, we completed three funding rounds, securing $170 million in the largest SaaS funding round in MENA, significantly enhancing our capabilities to serve business owners effectively.Role OverviewThe Customer Renewals Specialist plays a crucial role in managing a diverse portfolio of clients, focusing on successful contract renewals, addressing issues proactively, and delivering ongoing value. This position transcends mere renewals, establishing you as a trusted partner in customer success, with a strong emphasis on preventing churn and retaining Annual Recurring Revenue (ARR).Key ResponsibilitiesManage customer renewals for an assigned portfolio, ensuring timely and successful closure of agreements.Foster proactive relationships with clients, serving as their primary contact.Conduct at least four structured health-check calls with each customer annually.Identify potential risks, dissatisfaction signals, and opportunities for expansion early.Collaborate with internal teams (Support, Product, Finance, etc.) to resolve customer issues effectively.Track and follow up on unresolved issues until complete resolution.Maintain precise customer data, renewal statuses, and risk indicators within CRM systems.Take ownership of churn reduction and ARR retention for your portfolio.Qualifications1–3 years of experience in Customer Success, Account Management, Renewals, or Support.Background in SaaS or subscription-based products is highly advantageous.Excellent communication skills in Arabic (English is a plus).Strong customer-centric approach paired with problem-solving abilities.Comfortable working with targets related to retention, churn, and ARR.Ideal Candidate TraitsFamiliarity with CRM tools (e.g., Salesforce).Experience with ticketing/support systems (e.g., Zendesk).Experience supporting clients in Saudi Arabia or the GCC region.What We OfferAt Foodics, we believe you will thrive!An inclusive and diverse culture that fosters innovation and flexibility.Highly competitive compensation packages, including bonuses and the potential for equity.Focus on personal development with regular training and annual learning opportunities.

Jan 13, 2026
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Foodics logo
Full-time|On-site|Cairo, Cairo Governorate, Egypt

Who Are WeWe Are Foodics! A premier provider of restaurant management solutions and payment technology. Established in 2014 with headquarters in Riyadh and operations across five countries, including the UAE, Egypt, Jordan, and Kuwait, we proudly serve customers and partners in over 35 countries worldwide. Our cutting-edge products have successfully managed over 6 billion orders to date, establishing Foodics as one of the fastest-growing SaaS companies in the MENA region. With three funding rounds completed, including a landmark $170 million raise, we are poised to enhance our innovation capabilities to better support business owners.About the RoleAs a Customer Retention Specialist, you will be instrumental in engaging with a substantial portfolio of long-tail customers, focusing on driving timely renewals, minimizing churn, and ensuring a seamless subscription experience. You will operate independently from our Customer Success team, emphasizing outbound communications, recognizing patterns, and implementing tactical customer interventions based on renewal triggers.Your Responsibilities Oversee a portfolio of approximately 500 accounts. Execute proactive outreach (via calls, emails, and CRM tasks) to customers nearing renewal. Assist customers throughout the renewal process, addressing common concerns and objections. Analyze and comprehend reasons for churn, such as business closures or service dissatisfaction. Collaborate across teams to resolve product or support-related issues impacting retention. Ensure accurate CRM records and track all stages of renewal in Salesforce. Monitor and analyze churn trends, proposing data-driven enhancements to outreach strategies. Achieve or surpass individual and team churn reduction objectives. Qualifications 2–4 years of experience in customer retention, inside sales, renewals, or customer success. Demonstrated success in decreasing churn or driving subscription renewals in a SaaS or tech-focused environment. Exceptional communication and objection-handling capabilities. Proficiency in managing a high volume of accounts with accuracy and empathy. Familiarity with Salesforce or equivalent CRM systems — ability to navigate and log updates independently. Analytical mindset with the capability to detect trends and recommend process improvements. Self-driven, organized, and resilient in a dynamic, metrics-driven team environment. Why Join UsWe believe you will thrive at Foodics! An inclusive and diverse culture that fosters innovation. Highly competitive compensation packages with bonuses and potential equity. ...

Mar 5, 2026

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