Product Event Demonstrator

Join our dynamic team as a Product Event Demonstrator where you will showcase innovative products and engage with customers in an exciting environment. Your role will involve conducting live demonstrations, providing product information, and enhancing customer experiences through interactive engagement. We seek enthusiastic individuals who can effectively co…

Join our dynamic team as an Engagement Specialist! We are looking for a highly articulate, personable, and proactive individual to become the primary point of contact for our health plan members. As a trusted advisor and brand ambassador, your mission will be to cultivate strong relationships, promote participation in health programs, and ensure our members feel valued and heard.This role demands native-level English proficiency. While proficiency in English as a second language is welcomed, candidates must showcase a neutral, professional accent for effective communication with our diverse member base.Job ResponsibilitiesMember Outreach & Relationship Building: Implement phone-based engagement strategies to enhance member retention through regular and empathetic communication.Strategic Execution: Develop and execute customized engagement plans aimed at boosting member participation in health plan benefits and wellness initiatives.Feedback & Insight Gathering: Listen attentively to members to identify pain points, collect feedback on services, and discover opportunities to enhance our provider network and care delivery.Cross-Functional Collaboration: Partner with Marketing, Operations, and Clinical teams to align engagement strategies with overarching company objectives.Issue Resolution: Act as a professional first point of contact to swiftly and empathetically address member concerns, questions, or complex issues.

Join our dynamic team at AccorHotels as a Reservations Agent, where you will play a pivotal role in ensuring our guests have a seamless booking experience. As the first point of contact for our customers, you will manage reservations, provide exceptional customer service, and assist in handling inquiries to guarantee a memorable stay at our hotel.

Who Are WeWelcome to Foodics! As a premier restaurant management ecosystem and payment technology provider, we have been revolutionizing the industry since our inception in 2014, with headquarters in Riyadh and operations spanning five countries, including the UAE, Egypt, Jordan, and Kuwait. Our services extend to over 35 countries globally, having processed an astounding 6 billion orders, solidifying our status as one of the fastest-growing SaaS companies in the MENA region. With three successful funding rounds, including a remarkable $170 million in our latest round, we are continually enhancing our innovations to better support business owners.The Role in BriefAs the Renewals Team Leader, you will guide a team of Customer Success Agents to ensure excellence in renewals, customer engagement, churn management, and Annual Recurring Revenue (ARR) retention. This position merges leadership, operational execution, and ownership of customer success initiatives.Key ResponsibilitiesLead, mentor, and develop a team of Renewals Specialists.Ensure achievement of renewal targets, churn KPIs, and ARR retention goals.Oversee team performance, customer interaction quality, and execution of health checks.Guarantee that every customer receives at least four health-check calls each year.Serve as the escalation point for high-risk or complex customer issues.Implement proactive strategies for risk identification and churn prevention.Maintain accurate data across CRM and support systems.Collaborate closely with Sales, Support, Finance, and Product teams.Generate performance reports and insights for management.Desired Qualifications3 to 5 years of experience in Customer Success, Renewals, or Account Management.Demonstrated experience in leading or mentoring teams.Strong grasp of SaaS business models and retention metrics.Proficient in CRM systems (Salesforce or similar).Experience with customer support tools such as Zendesk (or equivalent).Ideal Candidates Will HaveA background in SaaS is highly advantageous.Experience managing customer portfolios with a focus on ARR and churn ownership.Strong analytical, coaching, and stakeholder management skills.Experience supporting the Saudi or GCC market.What We Offer YouJoin us at Foodics and discover what makes our workplace special!A diverse and inclusive culture that fosters innovation and flexibility.Highly competitive compensation packages, including bonuses and share options.A commitment to your personal development with regular training and an annual learning stipend to address new challenges and advance your career.

About UsWelcome to Foodics! We are a pioneering restaurant management ecosystem and payment technology provider, established in 2014 with our headquarters in Riyadh and operational offices in five countries, including the UAE, Egypt, Jordan, and Kuwait. Serving clients and partners across over 35 countries globally, our innovative solutions have facilitated over 6 billion orders, solidifying Foodics as one of the fastest-growing SaaS companies in the MENA region. We have successfully completed three funding rounds, with our latest round raising $170 million, marking the largest SaaS funding in MENA, significantly enhancing our capacity for innovation to better serve our business owners.Position OverviewWe are in search of a proactive Senior Lifecycle and CRM Marketing Specialist to become a key member of our marketing team. This role is vital for crafting and executing strategies that effectively manage the customer journey from pre-acquisition to retention. The ideal candidate will automate marketing communications across all lifecycle stages, aiming to boost customer lifetime value and improve retention rates in diverse markets.Key ResponsibilitiesMapping the Customer Journey:- Create detailed maps outlining the customer journey, pinpointing essential touchpoints from pre-acquisition to churn.- Analyze these touchpoints to uncover engagement and conversion opportunities aligned with our marketing objectives.Campaign Management & Automation:- Design and deploy automated marketing campaigns tailored for various customer lifecycle stages.- Collaborate with country marketing managers to ensure localization and relevance of campaigns to specific market needs.CRM & Martech Management:- Leverage advanced CRM systems and marketing technologies (e.g., HubSpot, Salesforce) to manage and analyze customer data.- Continuously enhance the martech stack to optimize marketing initiatives and ensure seamless customer experiences.Performance Analysis & Optimization:- Track and evaluate campaign performance and customer behavior metrics to identify trends and areas for improvement.- Produce regular reports outlining campaign results and customer insights, providing actionable recommendations to refine strategies.Collaborating with Stakeholders:- Partner with the Performance Marketing Manager and other key members within the marketing team to align lifecycle marketing strategies with overarching goals.- Work closely with IT and data teams to guarantee effective integration and utilization of technology solutions.Qualifications We SeekBachelor’s degree in Marketing, Business Administration, or a related field.A minimum of 5 years of experience in CRM marketing or a similar domain.

Join our dynamic team as a Guest Relations Agent at AccorHotels, where we prioritize exceptional customer service and guest satisfaction. In this role, you will be the first point of contact for our esteemed guests, ensuring their needs are met promptly and effectively. Your responsibilities will include welcoming guests, handling inquiries, and resolving any issues that may arise during their stay. If you are passionate about hospitality and thrive in a fast-paced environment, we want to hear from you!

Join our dynamic team as a Front Office Agent at Accor Hotels in Cairo. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. Your responsibilities will include managing reservations, handling inquiries, and assisting with any guest needs to create memorable stays.

Join our dynamic software development team at ssc-hr, where we create innovative products tailored to meet market demands. As a Business Analyst, your key responsibilities will include gathering and analyzing requirements from prospective clients and the broader market. You will transform these insights into structured, clear, and actionable specifications. Collaborating closely with our technical team, you will devise optimal solutions to fulfill customer needs while ensuring that specific requests are managed through customizable modules.Your role will be pivotal in enhancing customer satisfaction and maximizing return on investment by proposing versatile solutions that benefit a wide range of clients.Strong communication skills are vital, as you will liaise with customers, users, and business experts throughout the process.

Job Overview: We are seeking a dedicated and experienced Freezone Manager to oversee our operations in Cairo. This role involves managing customs operations, ensuring compliance with regulations, and fostering strong relationships with governmental authorities.Key Responsibilities:Customs Operations: Supervise all import and export customs clearance processes, ensuring compliance with customs laws and company policies. Validate and approve customs documentation, permits, declarations, and shipping records. Coordinate with customs brokers, freight forwarders, and logistics partners while resolving any customs-related issues.Freezone Management: Oversee daily operations within the freezone, ensuring adherence to its rules and regulations. Supervise the movement of goods, maintain accurate records of inventory and bonded materials, and manage freezone approvals and compliance audits.Government Relations: Serve as the primary contact with customs officials and freezone authorities, staying updated on regulatory changes and representing the company in inspections and audits.Documentation & Compliance: Ensure the accuracy of all customs and freezone documentation. Develop internal compliance procedures and conduct regular audits to minimize risks.Leadership & Coordination: Lead the customs and freezone team, providing training on regulations and collaborating with other departments to optimize workflows.

Role OverviewThe Senior Manager of Managed Services is tasked with driving and expanding the recurring revenue model by ensuring the stability, quality, and ongoing enhancement of daily operations for all managed services clients.This position plays a crucial role in protecting renewals, long-term outsourcing agreements, and operational SLAs through delivering consistent service, fostering customer engagement, and optimizing operational efficiencies. It is essential in establishing managed services as a profitable, reliable, and scalable business unit, rather than merely a support function.Key Responsibilities1. Ownership of Managed Services OperationsOversee the complete delivery of all managed services projects, including renewals and headcount-driven outsourcing contracts.Guarantee 24/7 operational readiness (where applicable) across support, DevOps, and infrastructure.Act as the escalation point for critical incidents, service disruptions, and customer-related issues.2. Revenue Protection and ExpansionManage renewal strategies and execution in collaboration with Sales and Customer Success teams.Ensure that service performance aligns with contract renewals and upselling opportunities.Identify growth opportunities within existing accounts (scope expansion, service upgrades, additional capacity).3. Service Quality and SLA OversightDefine, monitor, and enhance SLAs, OLAs, and KPIs continuously.Ensure adherence to contractual obligations (availability, response time, resolution time).Conduct root-cause analysis and implement preventive measures for recurring issues.4. Leadership in Customer Success and AdoptionLead Customer Success and Adoption teams to maximize product and service utilization.Ensure effective execution of onboarding, enablement, and ongoing adoption initiatives.Transform customer feedback into actionable improvement strategies.5. Excellence in DevOps and InfrastructureOversee DevOps processes to ensure stability, scalability, and reliability in releases.Manage cloud infrastructure performance, cost efficiency, and security.Ensure synergy between development teams and managed services operations.6. Operational Efficiency and Cost ManagementOptimize staffing models for managed services and outsourcing initiatives.Balance cost, service quality, and utilization to safeguard margins.Drive automation and AI-driven operations (AIOps, self-healing, predictive monitoring).7. Coordination Across FunctionsCollaborate closely with COO, PMO, and other departments to optimize service delivery.

Scale Army Careers is hiring a Lifecycle Marketing Specialist based in Egypt. This position centers on designing and executing marketing strategies that support customer engagement and retention across the entire customer journey. Role overview The Lifecycle Marketing Specialist will work with customer data to identify key segments and deliver personalized messages. Campaigns will run across a variety of channels, aiming to nurture leads and encourage conversions. What you will do Develop and implement targeted marketing campaigns tailored to different stages of the customer lifecycle Analyze customer data to segment audiences effectively Create personalized marketing messages for multiple communication channels Support lead nurturing and help drive customer conversions Requirements Experience with lifecycle or customer journey marketing Strong skills in data analysis and audience segmentation Ability to craft engaging, personalized marketing content

At Klivvr, we are dedicated to empowering consumers by providing accessible financing solutions that enhance their purchasing power. As we continue to expand, we are seeking passionate and motivated Direct Sales Agents to join our vibrant team in malls, large retail outlets, and field environments. In this pivotal role, you will focus on activating Go Plus customers, ensuring they receive a seamless and professional experience throughout their journey with us.This position demands exceptional communication skills, a strong customer-centric mindset, and a relentless drive to meet and surpass activation targets in both retail and field settings.

Join our dynamic team at Accor Hotels as a Front Desk Agent, where you will be the first point of contact for our guests. Your responsibilities will include greeting guests with a warm smile, managing check-ins and check-outs, and ensuring that every guest's experience is exceptional. You will play a key role in maintaining our hotel’s reputation for outstanding service.

Join our dynamic team at Accor Hotels as a Guest Service Agent, where you will be the face of our hospitality. Your primary responsibility will be to ensure that every guest receives exceptional service, creating memorable experiences that keep them coming back. In this role, you will greet guests, assist with check-in and check-out processes, and handle inquiries with professionalism and a warm demeanor. Your attention to detail and ability to anticipate guest needs will be paramount in delivering outstanding service.

Join our dynamic team at Accor Hotels as a Guest Relations Agent in Cairo, where you will play a pivotal role in ensuring an exceptional experience for our guests. You will be the first point of contact for our guests, providing a warm welcome and addressing their needs with professionalism and courtesy.Your responsibilities will include managing guest inquiries, resolving concerns, and ensuring that every visitor feels valued and appreciated. With your excellent communication skills and dedication to customer service, you will contribute to creating memorable stays for our guests.

Join mylo, the innovative consumer finance division of B.TECH, as we transform the financial industry. We are in search of a motivated and results-driven Senior Collections Officer to join our dynamic team. In this key role, you will assist our customers in managing their outstanding payments and provide essential support throughout the collections process. If you thrive in a fast-paced environment and possess strong negotiation skills along with a genuine sense of empathy, we invite you to apply and be a part of our exciting journey!As a Collections Officer, your primary responsibilities will include: Engaging with customers to follow up on due and overdue payments. Motivating customers to settle their accounts and resolve outstanding balances. Conducting field visits to customers' homes or workplaces as necessary to facilitate collections. Negotiating payment plans that are mutually beneficial for both the customer and the company. Keeping precise records of customer interactions and payment statuses.