Technical Customer Support Executive

Join Lucidya as a passionate and customer-oriented Technical Customer Support Executive, where you'll be the first point of contact for our clients. Your mission will be to deliver exceptional technical support for our innovative AI-driven customer experience analytics platform. You'll tackle troubleshooting challenges, guide users through product functional…

Join Sutherland as a Technical Customer Support Specialist and be the first point of contact for customers seeking technical assistance. In this role, you'll assist customers with troubleshooting software and hardware issues, providing solutions that enhance their experience. Your expertise will help in building customer loyalty and satisfaction.

Sutherland seeks a Technical Support Customer Service Representative based in Cairo. This role acts as the first point of contact for customers needing technical assistance or information about products. Main responsibilities Troubleshoot technical problems for customers using phone, chat, or email Provide clear answers about product features and how to use them Handle customer questions and work to deliver a positive experience What helps in this role Interest in technology and learning new systems Strong communication and problem-solving abilities A focus on helping others and building trust with customers

Job Purpose:We are seeking a highly skilled Senior Technical Customer Success Engineer to oversee the technical aspects of our customer journey implementation processes, ensuring we achieve the highest levels of customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our suite of products and services.Develop and implement top-tier support strategies for our expanding customer base.Provide technical assistance, guiding clients through issue resolution.Create comprehensive documentation to facilitate problem-solving.Coordinate with other teams to mobilize additional resources for issue resolution.Deliver bi-monthly status updates and system health assessments to clients.Thoroughly understand project goals and desired outcomes.Analyze complex technical requirements from customers.Offer guidance on optimal product usage.Respond promptly to customer inquiries through tickets and chat.Relay insightful feedback regarding customer needs to relevant internal teams.Internal Collaboration:Support Team MembersProduct TeamServices TeamTesting TeamQuality TeamUI/UX TeamExternal Engagement:Customers via ticketing system.Note: The internal and external relations defined are fundamental, and subject to change as necessary.

Join our dynamic team at Jobs for Humanity as a Technical Support Specialist. In this role, you will be the first point of contact for our customers, providing exceptional support and troubleshooting assistance. Your expertise will help clients navigate our products effectively and resolve any technical issues they may face.We are looking for someone passionate about technology and customer service, with a keen ability to communicate complex information clearly and concisely. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.Our Support team leverages extensive technical expertise to craft tailored solutions that align with our clients' objectives, empowering them to overcome significant business challenges through the optimal utilization of our offerings.As a trusted advisor to our clients, you will be relied upon to deliver timely and precise solutions to their technical issues.

Join Incorta, a cutting-edge data analytics and business intelligence platform, revolutionizing the way businesses derive value from their transactional data. Our innovative solution drastically reduces project implementation time, enhances query performance, and provides a singular source of truth for diverse workloads including analytics and machine learning. With a remarkable 90% customer retention rate, our cloud-based service caters to organizations of all sizes, delivering unmatched agility and cost-effectiveness in the analytics landscape.As a Senior Customer Support Engineer, you will play a pivotal role in delivering exceptional post-sales support to our diverse customer base, acting as a champion for their needs. Your responsibilities will encompass resolving non-technical inquiries through various communication channels, alongside addressing technical queries related to our Electronic Support Services. You will also collaborate with fellow Support Engineers to troubleshoot intricate issues and contribute to enhancing our Knowledge Base and user community.We are on the lookout for a motivated, data-driven Support Engineer who is dedicated to delivering an outstanding customer experience and fostering team collaboration. Your contributions will help us achieve our vision of creating the best customer experience globally!

At Sumerge, our Support team is redefining customer experience standards. By delivering exceptional support and rapid problem-solving, our skilled support engineers cater to our clients' needs through the exploration of cutting-edge technology, innovative products, and comprehensive multi-technology solutions.Our team leverages profound technical expertise to craft tailored solutions that align with our clients’ objectives, empowering them to overcome significant business challenges while maximizing the benefits of our offerings.In this role, you will become a trusted partner for our clients, providing timely and accurate solutions to their technical challenges.

Sumerge is looking for a Senior Staff Technical Operations & Support Engineer based in Cairo. This position centers on managing technical operations and providing reliable support for clients. Role overview The Senior Staff Technical Operations & Support Engineer takes a lead role in maintaining and improving operational processes. Daily work involves collaborating with colleagues across different teams to address challenges and find ways to increase efficiency. Key responsibilities Oversee and optimize technical operations Deliver responsive support to clients Work with cross-functional teams to improve workflows and implement solutions Collaboration This role works closely with other departments to ensure that operational goals align with client needs and company objectives.

About UsWe Are Foodics! A pioneering restaurant management ecosystem and payment technology provider. Established in 2014 and headquartered in Riyadh, we have expanded our reach with offices in the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients and partners in over 35 countries worldwide, having processed an astonishing 6 billion (yes, billion with a B) orders to date! Foodics stands out as one of the fastest-growing SaaS companies to emerge from the MENA region, having secured three rounds of funding, including our latest $170 million round, which is the largest SaaS funding in MENA history. This funding boosts our innovative capabilities, enabling us to serve our business owners even better.Your Role in a NutshellWe are looking for enthusiastic individuals to join our Center of Excellence team! As a Customer Support Specialist, you will manage client inquiries through various communication channels and engage in outbound communication to assess customer satisfaction.Key ResponsibilitiesRespond to client inquiries at our Center of Excellence.Follow up on customer inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.Accurately document communication logs in our CRM and ticketing systems.Collaborate with relevant teams at Foodics to ensure timely resolution of support issues.Provide training to clients on using Foodics products via various virtual channels.Report daily activities to team leaders and identify areas needing attention.Qualifications We SeekBachelor’s degree in any field (preferred).0 – 1 year of experience in call center or customer service environments.Proficient in English, especially in verbal communication.Willingness to work flexible shifts in Egypt - On-site (required).Comfortable and skilled in training delivery (preferred).Self-motivated with a strong commitment to resolving customer cases.Excellent communication skills and problem-solving capabilities.Able to perform routine tasks while upholding quality standards.Ideal Candidates Will HaveExperience and comfort in delivering training.Background in the SaaS/Tech or F&B industry.What We Offer YouWe believe you will thrive at Foodics!Highly competitive compensation packages, including bonuses and potential equity.Commitment to personal development with regular training opportunities.

dopay is a pioneering fintech startup that is transforming payroll payment solutions. We are on the lookout for a passionate and dedicated Customer Care Executive to join our dynamic team located at the Greek Campus in downtown Cairo. This role offers an exciting opportunity to be part of our mission to integrate cash-based workers in emerging markets into the mainstream financial system.If you are enthusiastic about providing exceptional customer service and want to make a meaningful impact in a fast-growing fintech environment, dopay is the right place for you!About the RoleAs a Customer Care Executive at dopay, you will serve as the primary contact for our cardholders, delivering exemplary customer service while addressing inquiries with empathy, efficiency, and professionalism. Your role will involve guiding cardholders through the dopay platform, facilitating seamless payroll operations, and troubleshooting any issues they may face.We are looking for a customer-centric individual who is solution-oriented and willing to go above and beyond to ensure our customers have a positive experience.Key ResponsibilitiesRespond to customer inquiries promptly and courteously via phone, email, and chat.Assist cardholders with account-related questions, including balance inquiries, card activation, and transaction issues.Collaborate with logistics and onboarding teams to address customer queries related to payment operations and card delivery.Maintain accurate records of customer interactions and transactions.Follow up with customers to ensure issues are fully resolved to their satisfaction.Gather customer feedback and share insights with product and customer success teams for ongoing improvements.Meet individual and team performance metrics, including response and resolution times, and customer satisfaction rates.

Join Sutherland as an English Customer Support Representative, where you will be the voice of our brand to US clients. In this role, you will assist customers with their inquiries, ensuring a seamless and positive experience. You will utilize your communication skills to resolve issues and provide guidance, making each interaction memorable.

Company OverviewElmenus stands at the forefront of the food discovery and ordering landscape, committed to facilitating memorable culinary experiences for our users. Our mission is to unveil the finest dishes in every city, offering a tailored platform that connects food enthusiasts with restaurants that resonate with their preferences. At Elmenus, we empower food lovers to explore an extensive array of cuisines while aiding restaurants in connecting with their most dedicated customers. Join us in revolutionizing the way people discover and savor food.Your Role as a Customer Support SpecialistDeliver outstanding customer support across multiple channels.Diagnose customer issues effectively and implement appropriate solutions.Promote a positive customer journey and cultivate lasting relationships.

Your Role:You will serve as the primary liaison for our esteemed customers and partners, ensuring their needs are promptly addressed.Proactively manage incoming support tickets within the established SLA, emphasizing clear communication, expectation management, and timely follow-ups to deliver an outstanding customer experience.Keep customers informed throughout the ticket lifecycle by sharing timely updates and next steps, even during investigations.Take complete ownership of the ticket lifecycle; if an issue cannot be resolved independently, you will collaborate with internal teams to ensure a resolution.Analyze markup languages and application logs to assist the development team in identifying and resolving product bugs.Work collaboratively across departments to champion customer needs effectively.

Join Cross Border Talents as a Portuguese Customer Support Agent in Cairo, Egypt!We are looking for enthusiastic and skilled individuals to provide exceptional customer support. In this role, you will be responsible for addressing customer inquiries and providing effective solutions while maintaining high standards of service.Key Responsibilities:Manage inbound calls effectively, ensuring adherence to departmental standards and objectives.Deliver expert advice and accurate information to clients.Utilize company guidelines while creatively offering solutions tailored to customer needs.Resolve customer issues efficiently, escalating only when necessary.Document all cases clearly and concisely.Achieve schedule adherence goals established by the client.Occasionally make outbound calls for follow-ups on various issues.Navigate multiple applications during calls to assist customers.Decision-Making Authority:Resolve customer issues effectively.Address customer requirements proactively.

As a Customer Activation Specialist at dopay-8, you will play a pivotal role in guiding customers through the activation process, particularly focusing on small and medium enterprises (SMEs). Your primary objective will be to ensure a seamless onboarding experience by assisting clients with setup, addressing technical inquiries, and enabling them to utilize our services effectively. This position will involve collaboration with various teams including sales, customer success, and support to enhance the activation journey.Key Responsibilities:Onboarding Support: Collaborate with new customers to navigate the activation process, ensuring they are fully prepared to use our services.Technical Assistance: Offer troubleshooting and technical support during the activation phase, resolving product-related challenges.Training & Educational Support: Conduct product demonstrations, tutorials, and training sessions to empower customers to maximize their use of our platform.Issue Resolution: Tackle customer challenges during the activation process and liaise with other departments to ensure quick resolutions.Effective Communication: Establish clear lines of communication with customers throughout the activation process, setting expectations, providing updates, and fostering trust.Documentation: Maintain accurate records of individual customer progress.Feedback Analysis: Gather and assess customer feedback to identify improvement areas in the activation process and make recommendations for enhanced customer experience.Team Coordination: Collaborate closely with sales and customer success managers to facilitate a smooth transition from sales to activation, ensuring long-term success for our clients.Follow-Up & Engagement: Monitor customer engagement, ensuring they are making full use of the service and are satisfied, while providing additional support as needed.Retention Initiatives: Encourage clients to participate in referral programs and develop retention strategies for clients who may be at risk of churn.

Join Cross Border Talents as an English Customer Support Agent in Cairo, Egypt!We are seeking enthusiastic and dedicated individuals to provide exceptional customer support to English-speaking clients. In this role, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring their satisfaction.Key Responsibilities: Manage incoming calls while consistently meeting departmental standards and performance goals. Deliver expert advice and accurate information to customers. Utilize company protocols while employing innovative problem-solving techniques to address customer needs. Resolve customer inquiries efficiently, escalating issues only when necessary. Maintain detailed and clear documentation of all customer interactions. Adhere to scheduling requirements established by the client. Occasionally initiate outbound calls to follow up on various customer matters. Navigate multiple software applications during customer interactions. Decision-Making Authority: Resolve customer issues effectively. Address and fulfill customer requirements.

As a Lead Customer Success Engineer, you will play a pivotal role in steering the technical processes that enhance the customer journey, ensuring optimal customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our range of products and services.Create and implement top-tier support strategies for our expanding customer base.Address client issues promptly, providing technical support until resolution.Document detailed processes to assist in issue resolution.Coordinate with other teams to secure additional resources needed to resolve issues effectively.Generate and share bi-monthly status updates and system health evaluations with clients.Comprehend project goals and desired outcomes thoroughly.Analyze complex customer technical requirements.Provide expert guidance on product utilization.Respond to customer inquiries via tickets and chat.Offer insightful feedback on customer needs and requirements to relevant internal stakeholders.Internal Collaborations:Support Team MembersProduct TeamServices TeamTesting TeamQuality TeamUI/UX TeamExternal Interactions:Engage with customers through our ticketing system.Please Note: The relationships outlined above are fundamental to the role and may be adjusted as necessary to meet business needs.

Join Cross Border Talents as a German Customer Support Agent in Cairo, Egypt!We are looking for enthusiastic individuals to provide exceptional customer service and expert guidance to our clients. As a part of our team, you will be responsible for:Managing inbound calls while consistently meeting departmental standards and objectives.Offering expert advice and accurate information tailored to customer needs.Applying company policies creatively to deliver effective solutions to customer inquiries.Resolving customer issues independently before considering escalation.Documenting cases clearly and concisely for future reference.Adhering to set schedules established by the client.Making follow-up calls to customers on various matters.Utilizing multiple applications during customer interactions.

Advansys is a forward-thinking solutions provider dedicated to delivering innovative, modular, and sustainable technology solutions designed to optimize operations, enhance customer experiences, and facilitate business modernization. With a team of over 400 adept engineers, we cater to more than 100 enterprise clients across 14 nations. Our expertise spans a diverse range of premium services, including Business Automation, Industrial Digitization, Low-Code Development, Cloud Services, Warehouse Automation, and Strategic Outsourcing.Established in 2014, Advansys operates under the umbrella of the INTRO Group, a private conglomerate founded in 1980 with investments across various sectors, including oil and gas, real estate, specialized engineering, financial investments, food, and manufacturing.Job Responsibilities:Provide technical assistance for RAID systems, addressing issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.Monitor system performance and proactively pinpoint areas for optimization in data pipelines, SQL queries, and Spark jobs.Troubleshoot data system issues, including Spark jobs, Hive DB, and SQL/PLSQL processes to ensure minimal downtime.Collaborate with development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.Conduct root cause analysis for recurring issues and offer long-term solutions.Assist in the integration of data, ETL processes, and workflows, ensuring efficiency across systems.Automate common support tasks using Python scripting and SQL automation.Manage and troubleshoot issues related to distributed data processing platforms like Apache Spark, ensuring all data jobs function correctly.Document incidents, troubleshooting steps, and solutions to create a knowledge base for internal teams.Collaborate with cross-functional teams, including Data Engineers, Analysts, and Developers, to deliver timely and effective support.Assist with deployments and system upgrades to minimize disruptions to ongoing operations.