Technical Customer Support Specialist

Join Sutherland as a Technical Customer Support Specialist and be the first point of contact for customers seeking technical assistance. In this role, you'll assist customers with troubleshooting software and hardware issues, providing solutions that enhance their experience. Your expertise will help in building customer loyalty and satisfaction.

Join our dynamic team at Jobs for Humanity as a Technical Support Specialist. In this role, you will be the first point of contact for our customers, providing exceptional support and troubleshooting assistance. Your expertise will help clients navigate our products effectively and resolve any technical issues they may face.We are looking for someone passionate about technology and customer service, with a keen ability to communicate complex information clearly and concisely. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Join Lucidya as a passionate and customer-oriented Technical Customer Support Executive, where you'll be the first point of contact for our clients. Your mission will be to deliver exceptional technical support for our innovative AI-driven customer experience analytics platform. You'll tackle troubleshooting challenges, guide users through product functionalities, and collaborate with our engineering teams to ensure customer satisfaction and effective resolution of technical inquiries.The perfect candidate is enthusiastic about technology, possesses robust problem-solving abilities, and thrives in delivering superior customer service in a dynamic environment.Key ResponsibilitiesRespond efficiently to customer inquiries via phone, email, and chat, demonstrating technical expertise and professionalism.Troubleshoot and resolve technical issues relating to Lucidya’s platform.Assist customers in navigating product features, sharing best practices, and optimizing configuration settings for maximum benefit.Document and escalate complex technical issues to development or engineering teams for in-depth analysis.Keep comprehensive records of customer interactions, issues, and solutions in CRM systems.Work collaboratively with product, engineering, and quality assurance teams to relay customer feedback and advocate for enhancements.Help in developing and maintaining support documentation, FAQs, and knowledge bases.Stay informed about product updates, new features, and industry trends to provide accurate and useful guidance.

Sutherland seeks a Technical Support Customer Service Representative based in Cairo. This role acts as the first point of contact for customers needing technical assistance or information about products. Main responsibilities Troubleshoot technical problems for customers using phone, chat, or email Provide clear answers about product features and how to use them Handle customer questions and work to deliver a positive experience What helps in this role Interest in technology and learning new systems Strong communication and problem-solving abilities A focus on helping others and building trust with customers

Company OverviewElmenus stands at the forefront of the food discovery and ordering landscape, committed to facilitating memorable culinary experiences for our users. Our mission is to unveil the finest dishes in every city, offering a tailored platform that connects food enthusiasts with restaurants that resonate with their preferences. At Elmenus, we empower food lovers to explore an extensive array of cuisines while aiding restaurants in connecting with their most dedicated customers. Join us in revolutionizing the way people discover and savor food.Your Role as a Customer Support SpecialistDeliver outstanding customer support across multiple channels.Diagnose customer issues effectively and implement appropriate solutions.Promote a positive customer journey and cultivate lasting relationships.

As a Customer Activation Specialist at dopay-8, you will play a pivotal role in guiding customers through the activation process, particularly focusing on small and medium enterprises (SMEs). Your primary objective will be to ensure a seamless onboarding experience by assisting clients with setup, addressing technical inquiries, and enabling them to utilize our services effectively. This position will involve collaboration with various teams including sales, customer success, and support to enhance the activation journey.Key Responsibilities:Onboarding Support: Collaborate with new customers to navigate the activation process, ensuring they are fully prepared to use our services.Technical Assistance: Offer troubleshooting and technical support during the activation phase, resolving product-related challenges.Training & Educational Support: Conduct product demonstrations, tutorials, and training sessions to empower customers to maximize their use of our platform.Issue Resolution: Tackle customer challenges during the activation process and liaise with other departments to ensure quick resolutions.Effective Communication: Establish clear lines of communication with customers throughout the activation process, setting expectations, providing updates, and fostering trust.Documentation: Maintain accurate records of individual customer progress.Feedback Analysis: Gather and assess customer feedback to identify improvement areas in the activation process and make recommendations for enhanced customer experience.Team Coordination: Collaborate closely with sales and customer success managers to facilitate a smooth transition from sales to activation, ensuring long-term success for our clients.Follow-Up & Engagement: Monitor customer engagement, ensuring they are making full use of the service and are satisfied, while providing additional support as needed.Retention Initiatives: Encourage clients to participate in referral programs and develop retention strategies for clients who may be at risk of churn.

Job Purpose:We are seeking a highly skilled Senior Technical Customer Success Engineer to oversee the technical aspects of our customer journey implementation processes, ensuring we achieve the highest levels of customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our suite of products and services.Develop and implement top-tier support strategies for our expanding customer base.Provide technical assistance, guiding clients through issue resolution.Create comprehensive documentation to facilitate problem-solving.Coordinate with other teams to mobilize additional resources for issue resolution.Deliver bi-monthly status updates and system health assessments to clients.Thoroughly understand project goals and desired outcomes.Analyze complex technical requirements from customers.Offer guidance on optimal product usage.Respond promptly to customer inquiries through tickets and chat.Relay insightful feedback regarding customer needs to relevant internal teams.Internal Collaboration:Support Team MembersProduct TeamServices TeamTesting TeamQuality TeamUI/UX TeamExternal Engagement:Customers via ticketing system.Note: The internal and external relations defined are fundamental, and subject to change as necessary.

As a Community Support Specialist at Tamatem, you will play a vital role in fostering a positive relationship between our company and our users. You will be responsible for providing effective solutions to user inquiries, ensuring exceptional service standards, and enhancing overall customer satisfaction.You will:Efficiently manage and resolve a high volume of tickets and comments, responding promptly to user queries.Identify and clarify users’ complaints to resolve product or service issues.Establish and nurture strong relationships with users through open and engaging communication.Analyze problems to determine their root causes and communicate effective solutions, ensuring timely follow-up to confirm resolution.Guide potential users by recommending our games that align with their interests and preferences.Maintain an accurate user database through effective internal and external communication.Generate product or service reports by collecting and analyzing user data, contributing to the team’s collective efforts.Document user inquiries systematically and liaise with the product department and management based on customer feedback.Monitor in-game chat for user interactions.Adhere to communication protocols, guidelines, and policies.Perform additional tasks as assigned.

Join Mercier Consultancy, a leader in gaming support, as we present an exciting opportunity for an Arabic Gaming Support Specialist. This position is based in the vibrant city of Sofia, Bulgaria, and includes fully paid relocation assistance. In this role, you will be instrumental in providing backend support to Arabic-speaking gamers, ensuring they enjoy a seamless and engaging gaming experience.If you have a passion for gaming, strong technical skills, and a commitment to exceptional customer support, this role is your chance to excel!Key ResponsibilitiesOffer backend technical assistance to Arabic-speaking gamers via various communication channels.Identify and resolve technical issues affecting gameplay and user accounts.Collaborate with development teams to troubleshoot complex problems and enhance gaming services.Accurately document all support interactions.Monitor system performance and report bugs or glitches as needed.Stay updated on the gaming platform, features, and updates.

At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.Our Support team leverages extensive technical expertise to craft tailored solutions that align with our clients' objectives, empowering them to overcome significant business challenges through the optimal utilization of our offerings.As a trusted advisor to our clients, you will be relied upon to deliver timely and precise solutions to their technical issues.

About UsWe Are Foodics! A pioneering restaurant management ecosystem and payment technology provider. Established in 2014 and headquartered in Riyadh, we have expanded our reach with offices in the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients and partners in over 35 countries worldwide, having processed an astonishing 6 billion (yes, billion with a B) orders to date! Foodics stands out as one of the fastest-growing SaaS companies to emerge from the MENA region, having secured three rounds of funding, including our latest $170 million round, which is the largest SaaS funding in MENA history. This funding boosts our innovative capabilities, enabling us to serve our business owners even better.Your Role in a NutshellWe are looking for enthusiastic individuals to join our Center of Excellence team! As a Customer Support Specialist, you will manage client inquiries through various communication channels and engage in outbound communication to assess customer satisfaction.Key ResponsibilitiesRespond to client inquiries at our Center of Excellence.Follow up on customer inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.Accurately document communication logs in our CRM and ticketing systems.Collaborate with relevant teams at Foodics to ensure timely resolution of support issues.Provide training to clients on using Foodics products via various virtual channels.Report daily activities to team leaders and identify areas needing attention.Qualifications We SeekBachelor’s degree in any field (preferred).0 – 1 year of experience in call center or customer service environments.Proficient in English, especially in verbal communication.Willingness to work flexible shifts in Egypt - On-site (required).Comfortable and skilled in training delivery (preferred).Self-motivated with a strong commitment to resolving customer cases.Excellent communication skills and problem-solving capabilities.Able to perform routine tasks while upholding quality standards.Ideal Candidates Will HaveExperience and comfort in delivering training.Background in the SaaS/Tech or F&B industry.What We Offer YouWe believe you will thrive at Foodics!Highly competitive compensation packages, including bonuses and potential equity.Commitment to personal development with regular training opportunities.

Join Maqsam: A Leader in AI-Powered SolutionsMaqsam is at the forefront of transforming customer experience in the MENA region with our innovative Arabic AI-powered Contact Center Solution. Our cutting-edge AI technology enables precise Arabic Call Transcription, insightful analytics, and unique AI modeling with our proprietary large language model (LLM), setting us apart in the industry.Your Role as a Solution SpecialistWe are seeking a dynamic Solution Specialist who thrives in a fast-paced sales environment, eager to convert conversations into tangible business opportunities. If you view sales goals as just the starting point and are driven by the potential to significantly enhance your earnings through commissions, you will fit right into our team.Key ResponsibilitiesGenerate and develop new business opportunities through proactive outreach, cold calling, networking, and strategic prospecting.Conduct in-depth discovery sessions to identify client needs and propose tailored solutions.Manage the entire sales process from initial contact through negotiation to closing.Establish and nurture long-term relationships while consistently exceeding sales targets.Qualifications We ValueA proactive sales professional with a strong drive for results and a passion for closing deals.Confident communicator, skilled in leading conversations and delivering compelling pitches.Technologically savvy, quick to learn new software and enthusiastic about sharing knowledge with others.Previous sales experience, particularly in outreach, prospecting, or SaaS, is highly advantageous.Experience with the Maqsam platform is a plus.What We OfferBecome part of an exceptional team at Maqsam, where your development is our priority. Here’s what you can look forward to:A collaborative and supportive workplace culture.Unlimited earning potential with uncapped commissions, where top performers can earn double their base salary.Competitive base salary complemented by a generous commission structure.Ownership of the complete sales cycle from prospecting to closing.An innovative product that is redefining customer experience in the region.Opportunities for personal and professional growth to elevate your career.Clear career advancement paths and genuine ownership of your sales deals.Fair compensation reflecting your contributions.A transparent culture that values open communication.Comprehensive health insurance and additional benefits.Be part of a growing SaaS company with seasoned professionals.Ready to take the next step in your career? Apply now to join Maqsam!

Join Incorta, a cutting-edge data analytics and business intelligence platform, revolutionizing the way businesses derive value from their transactional data. Our innovative solution drastically reduces project implementation time, enhances query performance, and provides a singular source of truth for diverse workloads including analytics and machine learning. With a remarkable 90% customer retention rate, our cloud-based service caters to organizations of all sizes, delivering unmatched agility and cost-effectiveness in the analytics landscape.As a Senior Customer Support Engineer, you will play a pivotal role in delivering exceptional post-sales support to our diverse customer base, acting as a champion for their needs. Your responsibilities will encompass resolving non-technical inquiries through various communication channels, alongside addressing technical queries related to our Electronic Support Services. You will also collaborate with fellow Support Engineers to troubleshoot intricate issues and contribute to enhancing our Knowledge Base and user community.We are on the lookout for a motivated, data-driven Support Engineer who is dedicated to delivering an outstanding customer experience and fostering team collaboration. Your contributions will help us achieve our vision of creating the best customer experience globally!

Job Title: Arabic Customer Service SpecialistJob Summary:Join our dynamic team at Gebnalak.com as an Arabic Customer Service Specialist! We are seeking an enthusiastic and detail-oriented individual who is committed to providing exceptional service. If you have a knack for communication, problem-solving, and making a positive impact, we want to hear from you!Key Responsibilities:- Handle customer inquiries and complaints professionally via phone and social media.- Engage with customers by responding to comments, messages, and reviews on social media platforms.- Efficiently process and resolve customer complaints related to product sales.- Follow up on complex customer cases to ensure complete resolution.- Maintain accurate records of customer interactions, feedback, and actions taken in our CRM system.- Monitor and track customer orders to ensure timely and accurate delivery.- Provide a seamless and satisfying customer journey from start to finish.- Adhere to work schedules and deadlines with punctuality.- Demonstrate professionalism and patience when addressing sensitive or challenging situations.RequirementsRequired Values and Skills:- Strong leadership and responsibility.- Eagerness to learn and grow.- High dedication and commitment to work.- Exceptional attention to detail.- Passion for challenges and achieving results.- Excellent communication and problem-solving skills.- Ability to remain calm and professional under pressure.Location: Maadi, CairoWorking Hours: 9:00 AM to 5:00 PM

Join Sutherland, a global leader in process transformation, as a B2B Customer Service Retention Specialist. In this role, you will be pivotal in ensuring customer satisfaction and loyalty. You will engage with businesses to address their needs, resolve issues, and enhance their overall experience with our services.Your skills in communication and problem-solving will be essential as you work to retain and grow our client relationships. If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we want to hear from you!

At Sumerge, our Support team is redefining customer experience standards. By delivering exceptional support and rapid problem-solving, our skilled support engineers cater to our clients' needs through the exploration of cutting-edge technology, innovative products, and comprehensive multi-technology solutions.Our team leverages profound technical expertise to craft tailored solutions that align with our clients’ objectives, empowering them to overcome significant business challenges while maximizing the benefits of our offerings.In this role, you will become a trusted partner for our clients, providing timely and accurate solutions to their technical challenges.

Join our dynamic team at talent3600 as a Customer Experience Specialist, where you will be the key point of contact for our clients, ensuring their needs are met with excellence. Your primary responsibility will be to enhance customer satisfaction by providing exceptional service and support through various channels. You will play a pivotal role in understanding customer feedback and implementing improvements to our processes.

Sumerge is looking for a Senior Staff Technical Operations & Support Engineer based in Cairo. This position centers on managing technical operations and providing reliable support for clients. Role overview The Senior Staff Technical Operations & Support Engineer takes a lead role in maintaining and improving operational processes. Daily work involves collaborating with colleagues across different teams to address challenges and find ways to increase efficiency. Key responsibilities Oversee and optimize technical operations Deliver responsive support to clients Work with cross-functional teams to improve workflows and implement solutions Collaboration This role works closely with other departments to ensure that operational goals align with client needs and company objectives.

Join Sutherland as an English Customer Support Representative, where you will be the voice of our brand to US clients. In this role, you will assist customers with their inquiries, ensuring a seamless and positive experience. You will utilize your communication skills to resolve issues and provide guidance, making each interaction memorable.

Nawy Real Estate is on the lookout for a highly skilled Senior Technical Architecture Specialist to take a leading role in shaping and steering the technology architecture for our diverse projects. In this pivotal position, you will utilize your extensive expertise to craft robust, scalable, and secure architectural solutions that are in harmony with our organizational goals.Direct the architectural design and strategy, establishing best practices and standards for our technology solutions.Collaborate with cross-functional teams to gather project requirements and translate them into innovative architectural designs.Assess and recommend emerging technologies and tools that will enrich our architecture and boost operational efficiency.Perform comprehensive technical reviews of projects, ensuring adherence to established architecture standards and principles.Mentor and support junior technical staff, nurturing a culture of continuous learning and improvement.Engage with stakeholders to articulate architectural concepts effectively and advocate for architectural decisions.Supervise the documentation of architectural designs and frameworks, ensuring accessibility and clarity for future reference.