Operations Specialist

Oversee operational follow-ups to ensure timely task completion.Collaborate with the riders' team for efficient daily operations.Assist in monitoring daily performance metrics and generating reports.Facilitate effective communication and teamwork across various departments.

Sutherland seeks a Customer Service Representative based in Cairo. This role acts as the first contact for clients, providing answers, addressing concerns, and ensuring a smooth experience throughout each interaction. Success in this position relies on strong communication skills and a genuine focus on customer satisfaction. Main responsibilities Respond to client inquiries through phone, email, or chat Handle customer issues promptly and with professionalism Maintain a positive, helpful approach in every conversation Contribute to a seamless customer experience Requirements Clear and effective communication skills Interest in helping others and solving problems Consistently brings a positive attitude to daily work

Join our dynamic team at Sutherland as a Customer Service Representative. In this entry-level position, you will be the frontline ambassador for our clients, providing exceptional support and solutions to enhance customer satisfaction. This role is perfect for individuals who are enthusiastic, communicative, and eager to grow in a vibrant work environment.

Join Sutherland as a Customer Service Representative in Cairo, where you will play a vital role in ensuring customer satisfaction and loyalty. This position requires exceptional communication skills and a passion for service excellence. You will assist customers with inquiries, resolve issues, and provide information about our products and services. If you are enthusiastic, dedicated, and ready to make a difference in the customer experience, we want to hear from you!

Join our team at Etihad Airways as a Customer Service Officer, where you will play a crucial role in ensuring exceptional service delivery to our valued passengers. As a vital member of our customer service team, you will handle inquiries, resolve issues, and provide assistance to enhance the travel experience. Your strong communication skills and passion for customer satisfaction will be key in representing our brand.

Join our dynamic team at aleph as a Sales Administration Specialist. In this pivotal role, you will support our sales team by streamlining administrative tasks, managing sales data, and ensuring effective communication across departments. Your contributions will directly impact our sales performance and help drive company growth.

Join Sutherland as a Customer Service Representative and be the voice of our brand! In this dynamic role, you will communicate with customers through various channels to resolve inquiries, provide information, and enhance customer satisfaction. Your dedication to delivering exceptional service will contribute significantly to our mission of ensuring a positive experience for every customer.

About The RoleJoin our Customer Experience team as a Customer Experience Representative, where you will play a vital role in supporting our clients who trade across the EGX, US, and emerging markets. You will manage client inquiries through email and chat using our Freshchat system, aiming to provide timely, clear, and helpful responses that exemplify our commitment to excellence.In addition to direct support, you will help to optimize our customer service operations by pinpointing common issues, providing actionable feedback to internal teams, and enhancing workflows to ensure a seamless trading experience.ResponsibilitiesRespond to client inquiries via email and chat, delivering accurate and prompt assistance.Address a variety of topics including account management, trade execution, product features, and more.Utilize Freshchat to create and manage internal tickets for escalating customer-reported issues to relevant teams.Monitor ticket progress and follow up to guarantee timely resolutions.Keep customers informed about the status of their requests.Contribute towards meeting individual and team CSAT (Customer Satisfaction) targets, while enhancing NPS through consistent adherence to quality standards and empathetic communication.QualificationsA minimum of 1 year of experience in Customer Support.Preference for candidates with a graduate degree.Experience in fintech, trading, or brokerage sectors is advantageous.Fluency in Arabic and English (both spoken and written) is essential.Demonstrated integrity and a strong commitment to professionalism.A strong sense of ownership and accountability.Excellent communication abilities.Adaptability and responsiveness while interacting with diverse customer personalities.About ThndrThndr is driven by a bold vision to democratize investing through innovative technology and a human-centric approach. We empower individuals with smartphone access to conveniently manage and grow their wealth, actively shaping the future of investing.

Join our dynamic team at Sutherland as a Customer Service Agent for our English account. In this role, you will be the first point of contact for our clients, providing exceptional support and solutions to ensure customer satisfaction.Your responsibilities will include answering inquiries, resolving issues, and maintaining a positive rapport with customers. We are looking for individuals who are passionate about delivering top-notch service and eager to contribute to our team’s success.

Join our dynamic team at Sutherland as a Customer Service Representative where you will play a key role in providing exceptional support to our clients. You will be the voice of our company, assisting customers with inquiries, concerns, and ensuring their experience is seamless and positive.Your responsibilities include responding to customer queries via various channels, troubleshooting issues, and providing timely solutions. You will be expected to maintain high customer satisfaction levels while working collaboratively with other teams.

Join our dynamic team at Sutherland as a French Customer Service Advisor! In this role, you will be the first point of contact for our valued clients, providing exceptional support and solutions in French. You will assist customers with inquiries, troubleshoot issues, and ensure a positive experience at every interaction.If you have a passion for helping others and possess strong communication skills in French, we want to hear from you!

Agoda is looking for a Regional Customer Service Manager based in Cairo. This leadership position oversees customer service teams that support Agoda’s operations throughout the region. What you will do Lead and guide customer service teams, focusing on performance and service delivery. Ensure customer satisfaction by setting and maintaining high standards across support channels. Foster collaboration and success within a multicultural team environment. Team environment Agoda’s Customer Support Team provides assistance to travelers around the clock in 38 languages. Team members work together to solve problems, improve processes, and maintain the company’s reputation for excellent customer care. Company culture Agoda values curiosity and innovation, with a culture shaped by data and technology. The company encourages new ideas and continuous improvement to enhance the travel experience for customers worldwide.

Join our dynamic team at Blabs as an innovative and technically adept Application Support Engineer. In this pivotal role, you will ensure the smooth operation of essential business applications while enhancing system stability and providing swift resolution to issues affecting our retail operations, including but not limited to POS, ERP, Fintech, and supply chain systems.Key Responsibilities:Deliver L1 and L2 support for mission-critical retail applications, encompassing POS, ERP, inventory, Fintech, and e-commerce platforms.Investigate, troubleshoot, and resolve application-related issues to minimize operational disruptions.Collaborate with IT and business users to identify root causes and implement effective solutions.Assist in the deployment of application updates, testing, conducting UAT, and supporting go-live initiatives.Document solutions and maintain a comprehensive knowledge base to facilitate ongoing operations.Support data integration and flow across systems (e.g., POS, ERP, CRM).Conduct regular system health checks, monitor logs, and uphold system performance standards.Provide end-user training and support, creating training materials as necessary.

talent3600 is hiring a Senior Technical Designer for its Zamalek, Cairo office. This position plays a key role in turning design concepts into detailed technical documentation and guiding projects from planning through execution. Collaboration with design teams, project managers, and external partners is central throughout the project lifecycle. Main Responsibilities Technical Planning and Documentation Work closely with design teams to create technical plans, drawings, blueprints, and specifications for construction and implementation. Ensure all documentation reflects the design intent and meets industry standards and regulatory requirements. Act as a liaison among stakeholders to maintain the quality and accuracy of technical specifications. Material and Equipment Selection Research and recommend materials, finishes, furnishings, fixtures, and equipment that align with design goals and budget constraints. Stay up to date on new materials and technologies relevant to the field. Technical Detail Development Prepare technical specifications, including materials, dimensions, construction methods, and installation instructions. Create and review comprehensive Bill of Quantities (BOQs) for accuracy and compliance with design requirements. Evaluate contractor BOQs and review invoices to ensure accurate billing and cost analysis from a design perspective. Quality Control Implement quality control processes to confirm construction and installation match technical plans and design intent. Conduct regular site inspections to identify and resolve discrepancies. Work with designers to review and approve workshop drawings for technical accuracy and compliance. Coordination with Third Parties Communicate with vendors, suppliers, and subcontractors to procure materials and services. Negotiate contracts, obtain quotes, and monitor adherence to specifications and timelines. Respond to Requests for Information (RFIs) from site engineers, providing clear technical guidance for project execution. Budget Management Work with project managers to keep technical aspects within budget. Identify cost-effective solutions that maintain design quality. Documentation Organization Maintain an organized repository of technical documentation, including version control and revisions for future reference. Site Inspections and Project Coordination Conduct site visits to verify that implementations meet design specifications and quality standards.

Join Sutherland as a Customer Service Representative for our English Account in Cairo! This full-time, on-site position focuses on enhancing customer satisfaction through effective communication and support. You will manage customer accounts and provide exceptional service while being part of a dynamic and collaborative team.

Role Overview SanaCommerce is hiring a Senior Support Analyst for a hybrid position based in Alexandria, with work in Cairo. This role focuses on delivering high-quality support to clients and improving their experience with our products. What You Will Do Troubleshoot technical issues reported by clients and resolve them efficiently Manage and respond to client inquiries with a focus on clear communication Work with cross-functional teams to ensure a smooth and consistent customer experience Identify opportunities to improve support processes and contribute to ongoing enhancements Help maintain strong client relationships by ensuring customer satisfaction Collaboration This position works closely with colleagues across departments to address client needs and share insights that support continuous improvement in our service delivery.

Scale Army Careers is hiring a Lifecycle Marketing Specialist based in Egypt. This position centers on designing and executing marketing strategies that support customer engagement and retention across the entire customer journey. Role overview The Lifecycle Marketing Specialist will work with customer data to identify key segments and deliver personalized messages. Campaigns will run across a variety of channels, aiming to nurture leads and encourage conversions. What you will do Develop and implement targeted marketing campaigns tailored to different stages of the customer lifecycle Analyze customer data to segment audiences effectively Create personalized marketing messages for multiple communication channels Support lead nurturing and help drive customer conversions Requirements Experience with lifecycle or customer journey marketing Strong skills in data analysis and audience segmentation Ability to craft engaging, personalized marketing content

Role overview Sutherland seeks an IT Help Desk Specialist in Cairo to support clients with their technical needs. This position acts as the first contact for users, answering questions and troubleshooting issues so clients can stay productive. What you will do Handle client inquiries and technical concerns as the initial support contact Identify and resolve problems related to hardware, software, and networks Walk users through solutions and keep clear records of each support interaction Strive to deliver a helpful and smooth support experience for every client Requirements Interest in technology and IT support Clear communication and strong problem-solving abilities Openness to learning and developing new technical skills Located in Cairo

Join our dynamic team as an Engagement Specialist! We are looking for a highly articulate, personable, and proactive individual to become the primary point of contact for our health plan members. As a trusted advisor and brand ambassador, your mission will be to cultivate strong relationships, promote participation in health programs, and ensure our members feel valued and heard.This role demands native-level English proficiency. While proficiency in English as a second language is welcomed, candidates must showcase a neutral, professional accent for effective communication with our diverse member base.Job ResponsibilitiesMember Outreach & Relationship Building: Implement phone-based engagement strategies to enhance member retention through regular and empathetic communication.Strategic Execution: Develop and execute customized engagement plans aimed at boosting member participation in health plan benefits and wellness initiatives.Feedback & Insight Gathering: Listen attentively to members to identify pain points, collect feedback on services, and discover opportunities to enhance our provider network and care delivery.Cross-Functional Collaboration: Partner with Marketing, Operations, and Clinical teams to align engagement strategies with overarching company objectives.Issue Resolution: Act as a professional first point of contact to swiftly and empathetically address member concerns, questions, or complex issues.

Join Callnovo as a Bilingual Customer Service Representative specializing in English and French for our logistics project based in Cairo. This full-time position requires on-site presence and involves engaging with customers in a dynamic, process-oriented environment. Your primary responsibility will be to facilitate effective communication and coordinate services, ensuring a seamless customer experience. Candidates must possess exceptional verbal and written communication skills in both English and French, alongside a solid foundation in customer service practices.Key Responsibilities:- Address customer inquiries via voice and written communication in both English and French.- Assist in logistics-related service communications such as order tracking, issue resolution, and status updates.- Deliver professional, clear, and empathetic support while ensuring efficiency.- Maintain accurate records of customer interactions in the designated system.- Adhere to Standard Operating Procedures (SOPs), quality standards, escalation protocols, and turnaround expectations.- Collaborate with internal teams to resolve cross-functional issues.- Meet service quality, attendance, productivity, and compliance benchmarks.