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Join QED-AI as a Data Engineer and be part of a dynamic team dedicated to leveraging data to drive innovation and efficiency. In this role, you will design, develop, and maintain data pipelines and architectures, ensuring the integrity and accessibility of data across various platforms. You will collaborate with cross-functional teams to support data-driven decision-making and enhance the overall data strategy.
Join QED-AI as a Data Engineer and be part of a dynamic team dedicated to leveraging data to drive innovation and efficiency. In this role, you will design, develop, and maintain data pipelines and architectures, ensuring the integrity and accessibility of data across various platforms. You will collaborate with cross-functional teams to support data-driven …
Full-time|On-site|Yaoundé, Centre Region, Cameroon
Position Location: Yaoundé, CameroonStart Date: August 2026Assignment Duration: 5 monthsLanguage Requirements: Proficient in French and English at Level 5 - Full MasteryEligibility: Open to Canadian citizens and permanent residents only.Role of the Volunteer AdvisorAre you enthusiastic about vocational training, employability, and sustainable development? Do you wish to leverage your skills for the socio-economic integration of youth and vulnerable populations in a high-impact context? This opportunity is tailored for you.Since April 1, 2020, Cuso International has been implementing an ambitious international cooperation project in Cameroon, aimed at promoting gender equality, empowering women and young girls, and positioning volunteering as a key driver of sustainable development. In this framework, Cuso collaborates with MINEFOP (Ministry of Employment and Vocational Training), the national institution responsible for employment policy, vocational training, and worker integration into the job market.As a Volunteer Advisor in Technical and Vocational Education and Training (TVET), you will support MINEFOP in enhancing its capabilities to develop sustainable socio-economic integration opportunities, particularly in the agri-business, agriculture-livestock, and information and communication technology (ICT) sectors. Working closely with technical and institutional stakeholders, you will contribute to the implementation of pilot trainings, the capitalization of results, and the sharing of learnings, thus enhancing the quality and relevance of vocational training pathways in Cameroon.The volunteer advisor will be responsible for the following activities:Analyze and identify training needs in one or two priority sectors (e.g., agri-business/agri-livestock or ICT)Design and adapt short, practical TVET training modulesSupport the implementation and monitoring of pilot trainingsCapitalization and continuous improvement of the TVET system
Full-time|On-site|Yaoundé, Centre Region, Cameroon
Location: Yaoundé, CameroonStart Date: June 2026Assignment Duration: 10 monthsLanguage Requirements: Proficiency in French and English Level 5 - Full ProficiencyEligibility: Open to Canadian citizens and permanent residents only.Role of the Volunteer AdvisorAre you passionate about gender equality, community engagement, and sustainable development? Do you want to leverage your skills to support women, youth, and vulnerable communities in a high-impact context? This opportunity is for you!Since April 1, 2020, Cuso International has been implementing an ambitious and innovative international cooperation project across its intervention countries, including Cameroon. Spanning eight years, this project aims to promote gender equality, empower women and girls, and position volunteering as a key driver of sustainable development. In this context, Cuso collaborates with Women in Alternative Action (WAA Cameroon), an organization dedicated to promoting women's rights, preventing gender-based violence, and enhancing the socio-economic empowerment of women and girls, including internally displaced persons and refugees.As a volunteer advisor, you will work closely with the WAA Cameroon team to strengthen community mobilization, raise awareness, and engage targeted populations around training, protection, and economic integration initiatives.Your primary mission will be to:Enhance the mobilization and participation of women, youth, internally displaced persons, and refugees.Support awareness-raising and community engagement actions related to socio-professional integration.Contribute to the visibility, documentation, and appreciation of program activities and impacts.Responsibilities of the Volunteer Advisor:Assist in organizing awareness campaigns (GBV, PSEA, self-determination).Mobilize participants and partner communities.Support the collection of attendance lists and participation data.Coordinate with local community partners.Facilitate the reporting of community concerns.
Join Apave Cameroun as the Director of Treasury, a pivotal role where you will oversee the financial management and liquidity strategies of the bank. You will be responsible for ensuring optimal cash flow, managing risks associated with financial transactions, and developing strategies for short and long-term financial planning. Your expertise will contribute to the stability and growth of our financial operations.
Join Sika AG as a Technical Training & Support Specialist in Douala! We are dedicated to providing top-notch training and support to our clients and partners. In this role, you will be responsible for developing and delivering technical training programs, as well as offering ongoing support to ensure our customers achieve the highest level of satisfaction with our products and solutions.
Join Soprasteria as a Senior Technical Consultant and leverage your expertise to drive innovative solutions and enhance our clients' technical capabilities. In this role, you will be responsible for providing high-level consultancy services, managing technical projects, and ensuring the successful implementation of solutions that meet our clients' needs.
Full-time|On-site|Yaoundé, Centre Region, Cameroon
APAVE Cameroun is actively seeking a highly skilled Technical Advisor for one of its clients in the banking sector, positioned at the Central Director level. This pivotal role within a rapidly growing bank entails the primary responsibility of coordinating internal control bodies to ensure the long-term security of the bank from both prudential and regulatory perspectives. The successful candidate will also monitor the implementation of the strategic plan while offering expert advice across various banking domains.Key Responsibilities Include:Monitoring COBAC ratios and implementing recommendationsCoordinating and supervising control bodies for coherence and effectivenessOverseeing the execution of the strategic plan
We are seeking a highly organized and proactive Distribution Manager to oversee our distribution operations in Douala. In this role, you will be responsible for ensuring the efficient movement of goods from our facilities to our customers while optimizing processes and managing a dedicated team.The ideal candidate will possess excellent leadership skills, a keen understanding of logistics and supply chain management, and the ability to analyze data to drive improvements. You will collaborate closely with various departments to ensure seamless operations.
Key ResponsibilitiesTranslate business and production plans into effective supply plans.Develop procurement policies based on item categories.Establish and implement sourcing strategies for different item categories.Oversee the execution of procurement operations.Conduct regular market research on prices, items, and potential suppliers.Engage in the supplier selection process.Organizational DutiesCreate an annual and/or multi-year procurement plan.Develop strategic procurement project plans for the annual and multi-year period.Participate in tactical alignment meetings.Assist in developing key performance indicators for procurement.Prepare procurement budgets.Conduct weekly, monthly, and quarterly procurement reporting.Ensure production planning is conducted effectively.Lead the ISO 9001-2015 certification process.Supplier Accreditation and Performance ManagementDefine and enforce accreditation criteria for new and existing suppliers.Ensure proper maintenance of supplier documentation.Participate in the validation process for new suppliers.Plan and execute supplier evaluations.Management of Tender ProcessesEstablish transparent tender management practices.Ensure compliance with ethical standards and transparency in tender processes.Help define procurement needs and oversee tender processes.Keep stakeholders informed about the status of their procurement requests.Negotiate with suppliers and establish contract terms (pricing, timelines) in accordance with procurement regulations.Ensure achievement of economies of scale objectives.Inventory ManagementImplement a supply plan with selected suppliers.Manage and optimize raw material flows and inventory levels.Receive and verify orders upon delivery.Monitoring/Purchasing Operations ControlDevelop key performance indicators and dashboards to measure action effectiveness, including stock turnover rates, delivery timelines, and availability rates.Analyze performance based on expenditure, availability, and delivery timelines.
Join us at QED.ai as a dedicated ScanForm Support Technician for our impactful HIV programs in Cameroon. In this role, you will be instrumental in providing technical support for our ScanForm systems, ensuring seamless operation and user satisfaction. You'll work closely with healthcare professionals and program coordinators to troubleshoot issues, provide training, and enhance the user experience, contributing significantly to public health initiatives.
APAVE Cameroun seeks a Sales Effectiveness Manager based in Douala to support a major international client in the maritime transport and logistics sector. This role is part of the Commercial Department and focuses on improving sales performance, refining commercial processes, and equipping teams with the tools and training needed to increase revenue. What you will do Strategic partnership: Work closely with the Commercial Director to influence decisions and monitor the department's commercial strategy. Performance tracking: Oversee key performance indicators for both individuals and teams, ensuring targets and objectives are clear and measured. Lead and territory management: Review, assign, and distribute sales leads and territories in alignment with group strategy. Data quality: Supervise the accuracy of sales activity data, such as visits, calls, and opportunities, to ensure reliable reporting. Training and communication: Provide training on sales processes and tools, and keep teams informed about organizational changes. Digital initiatives: Encourage and support digital transformation projects within the agency. Location This position is based in Douala, Littoral Region, Cameroon.
Join Our Team as a Sales Manager!At Capi, we empower businesses in emerging markets to effortlessly, swiftly, and fairly pay their international suppliers.With the backing of over $18M from prestigious investors such as Creandum, Y Combinator, General Catalyst, and influential angels from Revolut, Checkout, Stripe, and Remitly, we are on a mission to build the robust financial infrastructure that emerging markets rightfully deserve.By streamlining global trade, we enable local businesses to grow rapidly, create more jobs, and drive prosperity within their communities.Our vision is to enhance GDP in emerging markets by ensuring the global financial system is equitable and accessible. We aim to simplify the process for importers to pay their international suppliers, thereby allowing businesses to expand swiftly and serve as engines of prosperity for their nations.Our team comprises approximately 80 dedicated individuals across 10 countries, all highly ambitious and results-oriented, united in our desire to work hard on initiatives that have a meaningful impact on the world. We are actively looking for more talented individuals to join our team!Explore Capi’s mission & values.About Our Commercial TeamOur commercial team is the heart of Capi—a dynamic group of curious, driven builders who are consistently engaging with customers in the field, identifying their challenges, and crafting real solutions to streamline cross-border payments. Utilizing HubSpot, they maintain a structured and data-focused approach, converting each interaction into insights that fuel growth.They embody an entrepreneurial spirit—self-starters who take initiative, depend on data to inform decisions, and are fervent about assisting businesses with their international payment challenges.Your Role as Sales ManagerWe are in search of a motivated and results-oriented Sales Manager.This role combines sales and account management to ensure that our customers gain the utmost value from our international payments platform.You will engage directly with customers to understand their unique needs, tackle challenges, and stimulate repeat transactions. By converting leads, acquiring new clients, and following up with onboarded, inactive, and churned accounts, you will play a vital role in ensuring customer satisfaction, retention, and growth.
Optasia is a comprehensive B2B2X financial technology platform specializing in scoring, financial decision-making, disbursement, and collection. Our innovative AI platform drives financial inclusion by fostering responsible financing decisions and enhancing customer experiences. With a presence in 39 countries and backed by 7 regional offices, we aim to revolutionize the financial landscape.We invite passionate and driven professionals to join our dynamic team, dedicated to delivering cutting-edge solutions in an exciting and innovative environment.As the Presales Manager for Franco Africa, you will play a pivotal role in aligning our product, operations, technical, and commercial departments. Your responsibility will include translating these elements into compelling business propositions. You will validate business cases and service descriptions throughout the implementation process, guiding and managing formal agreements with clients.
Optasia is a global fintech company serving over 38 countries from eight regional offices. The team develops credit scoring and AI-driven lending platforms that help banks and telecom operators make faster, more informed lending decisions. Optasia’s tools support partners in finding new revenue, managing risk, and delivering strong customer experiences. Employees join a stable, growing organization with international reach. Role Overview The Customer Success Manager will work from Douala, Cameroon, focusing on building and strengthening relationships with mobile operator partners. This role requires experience in telecommunications and an understanding of fintech solutions. The position involves collaborating with both customers and internal teams to ensure smooth onboarding, encourage effective adoption, and maintain high performance for Optasia’s AI-powered lending and credit scoring products. Success in this role means identifying cross-sell opportunities, driving account growth, and ensuring customer commitments are met. What You Will Do Manage a portfolio of customer accounts, working closely with the Regional Account Manager to improve daily commercial and operational outcomes. Serve as the main contact for assigned customers, maintaining regular communication to support service quality, alignment, and engagement. Build and maintain long-term, trusted relationships with customer stakeholders, positioning Optasia as a key fintech partner. Monitor account performance by tracking KPIs, spotting risks and opportunities, and taking steps to address them. Assess and clarify customer needs, including operational requirements and product adoption, and turn these insights into concrete actions. Keep up with market trends, competitor activity, and customer metrics to find ways to optimize, cross-sell, and grow accounts. Provide structured reports and insights on account performance, product use, delivery status, and potential risks to both internal teams and customers. Coordinate contractual and operational delivery with cross-functional teams, handling escalations when needed. Support achievement of service and financial targets, such as SLA compliance, operational KPIs, and commercial goals, while assisting with billing, reconciliation, and payment processes.
Role overview Sopra Steria is seeking a Channel Manager for West Africa, with particular emphasis on Nigeria. This role is based in Douala and centers on building and managing strategic partnerships to support sales expansion throughout the region. The Channel Manager will act as a key link between Sopra Steria and its partners, ensuring that business objectives are met through effective collaboration and market insight. Main responsibilities Establish and maintain relationships with key partners across West Africa, with a strong focus on Nigeria. Identify and pursue new business opportunities to drive regional sales growth. Work closely with internal teams to implement channel strategies that align with overall business goals. Analyze market trends and adjust strategies to respond to changing conditions. Align Sopra Steria’s solutions with client requirements and evolving market needs. What helps in this role Proven experience developing and managing strategic partnerships within a sales environment. Strong skills in relationship management and the ability to collaborate with diverse teams. Familiarity with complex business environments in West Africa. Ability to conduct market analysis and identify new growth opportunities.
We are seeking a dedicated and experienced Banking Agency Manager to oversee our VIP client services in Douala. In this role, you will be responsible for managing client relationships, ensuring exceptional service delivery, and driving business growth.Your key responsibilities will include:Building and maintaining strong relationships with VIP clients.Ensuring top-tier service and support for high-net-worth individuals.Leading a team to achieve performance and service excellence.Identifying opportunities for business development and cross-selling financial products.Monitoring market trends and adapting strategies accordingly.
Full-time|On-site|Yaoundé, Centre Region, Cameroon
APAVE Cameroun is seeking a dynamic and visionary Director of Marketing, Communication, and Customer Experience for one of its banking clients. This role is pivotal in enhancing the bank's growth trajectory and elevating customer experiences to new heights.Mission:Lead the marketing and communication strategy to effectively position the brand.Ensure exceptional service quality and an unparalleled customer experience.Oversee institutional communication and advertising efforts.Become the voice and face of our institution. As a strategic leader, your mission is to elevate the brand to new heights while ensuring that customers enjoy a memorable, seamless, and innovative journey.
Join QED-AI as a Data Engineer and be part of a dynamic team dedicated to leveraging data to drive innovation and efficiency. In this role, you will design, develop, and maintain data pipelines and architectures, ensuring the integrity and accessibility of data across various platforms. You will collaborate with cross-functional teams to support data-driven …
Full-time|On-site|Yaoundé, Centre Region, Cameroon
Position Location: Yaoundé, CameroonStart Date: August 2026Assignment Duration: 5 monthsLanguage Requirements: Proficient in French and English at Level 5 - Full MasteryEligibility: Open to Canadian citizens and permanent residents only.Role of the Volunteer AdvisorAre you enthusiastic about vocational training, employability, and sustainable development? Do you wish to leverage your skills for the socio-economic integration of youth and vulnerable populations in a high-impact context? This opportunity is tailored for you.Since April 1, 2020, Cuso International has been implementing an ambitious international cooperation project in Cameroon, aimed at promoting gender equality, empowering women and young girls, and positioning volunteering as a key driver of sustainable development. In this framework, Cuso collaborates with MINEFOP (Ministry of Employment and Vocational Training), the national institution responsible for employment policy, vocational training, and worker integration into the job market.As a Volunteer Advisor in Technical and Vocational Education and Training (TVET), you will support MINEFOP in enhancing its capabilities to develop sustainable socio-economic integration opportunities, particularly in the agri-business, agriculture-livestock, and information and communication technology (ICT) sectors. Working closely with technical and institutional stakeholders, you will contribute to the implementation of pilot trainings, the capitalization of results, and the sharing of learnings, thus enhancing the quality and relevance of vocational training pathways in Cameroon.The volunteer advisor will be responsible for the following activities:Analyze and identify training needs in one or two priority sectors (e.g., agri-business/agri-livestock or ICT)Design and adapt short, practical TVET training modulesSupport the implementation and monitoring of pilot trainingsCapitalization and continuous improvement of the TVET system
Full-time|On-site|Yaoundé, Centre Region, Cameroon
Location: Yaoundé, CameroonStart Date: June 2026Assignment Duration: 10 monthsLanguage Requirements: Proficiency in French and English Level 5 - Full ProficiencyEligibility: Open to Canadian citizens and permanent residents only.Role of the Volunteer AdvisorAre you passionate about gender equality, community engagement, and sustainable development? Do you want to leverage your skills to support women, youth, and vulnerable communities in a high-impact context? This opportunity is for you!Since April 1, 2020, Cuso International has been implementing an ambitious and innovative international cooperation project across its intervention countries, including Cameroon. Spanning eight years, this project aims to promote gender equality, empower women and girls, and position volunteering as a key driver of sustainable development. In this context, Cuso collaborates with Women in Alternative Action (WAA Cameroon), an organization dedicated to promoting women's rights, preventing gender-based violence, and enhancing the socio-economic empowerment of women and girls, including internally displaced persons and refugees.As a volunteer advisor, you will work closely with the WAA Cameroon team to strengthen community mobilization, raise awareness, and engage targeted populations around training, protection, and economic integration initiatives.Your primary mission will be to:Enhance the mobilization and participation of women, youth, internally displaced persons, and refugees.Support awareness-raising and community engagement actions related to socio-professional integration.Contribute to the visibility, documentation, and appreciation of program activities and impacts.Responsibilities of the Volunteer Advisor:Assist in organizing awareness campaigns (GBV, PSEA, self-determination).Mobilize participants and partner communities.Support the collection of attendance lists and participation data.Coordinate with local community partners.Facilitate the reporting of community concerns.
Join Apave Cameroun as the Director of Treasury, a pivotal role where you will oversee the financial management and liquidity strategies of the bank. You will be responsible for ensuring optimal cash flow, managing risks associated with financial transactions, and developing strategies for short and long-term financial planning. Your expertise will contribute to the stability and growth of our financial operations.
Join Sika AG as a Technical Training & Support Specialist in Douala! We are dedicated to providing top-notch training and support to our clients and partners. In this role, you will be responsible for developing and delivering technical training programs, as well as offering ongoing support to ensure our customers achieve the highest level of satisfaction with our products and solutions.
Join Soprasteria as a Senior Technical Consultant and leverage your expertise to drive innovative solutions and enhance our clients' technical capabilities. In this role, you will be responsible for providing high-level consultancy services, managing technical projects, and ensuring the successful implementation of solutions that meet our clients' needs.
Full-time|On-site|Yaoundé, Centre Region, Cameroon
APAVE Cameroun is actively seeking a highly skilled Technical Advisor for one of its clients in the banking sector, positioned at the Central Director level. This pivotal role within a rapidly growing bank entails the primary responsibility of coordinating internal control bodies to ensure the long-term security of the bank from both prudential and regulatory perspectives. The successful candidate will also monitor the implementation of the strategic plan while offering expert advice across various banking domains.Key Responsibilities Include:Monitoring COBAC ratios and implementing recommendationsCoordinating and supervising control bodies for coherence and effectivenessOverseeing the execution of the strategic plan
We are seeking a highly organized and proactive Distribution Manager to oversee our distribution operations in Douala. In this role, you will be responsible for ensuring the efficient movement of goods from our facilities to our customers while optimizing processes and managing a dedicated team.The ideal candidate will possess excellent leadership skills, a keen understanding of logistics and supply chain management, and the ability to analyze data to drive improvements. You will collaborate closely with various departments to ensure seamless operations.
Key ResponsibilitiesTranslate business and production plans into effective supply plans.Develop procurement policies based on item categories.Establish and implement sourcing strategies for different item categories.Oversee the execution of procurement operations.Conduct regular market research on prices, items, and potential suppliers.Engage in the supplier selection process.Organizational DutiesCreate an annual and/or multi-year procurement plan.Develop strategic procurement project plans for the annual and multi-year period.Participate in tactical alignment meetings.Assist in developing key performance indicators for procurement.Prepare procurement budgets.Conduct weekly, monthly, and quarterly procurement reporting.Ensure production planning is conducted effectively.Lead the ISO 9001-2015 certification process.Supplier Accreditation and Performance ManagementDefine and enforce accreditation criteria for new and existing suppliers.Ensure proper maintenance of supplier documentation.Participate in the validation process for new suppliers.Plan and execute supplier evaluations.Management of Tender ProcessesEstablish transparent tender management practices.Ensure compliance with ethical standards and transparency in tender processes.Help define procurement needs and oversee tender processes.Keep stakeholders informed about the status of their procurement requests.Negotiate with suppliers and establish contract terms (pricing, timelines) in accordance with procurement regulations.Ensure achievement of economies of scale objectives.Inventory ManagementImplement a supply plan with selected suppliers.Manage and optimize raw material flows and inventory levels.Receive and verify orders upon delivery.Monitoring/Purchasing Operations ControlDevelop key performance indicators and dashboards to measure action effectiveness, including stock turnover rates, delivery timelines, and availability rates.Analyze performance based on expenditure, availability, and delivery timelines.
Join us at QED.ai as a dedicated ScanForm Support Technician for our impactful HIV programs in Cameroon. In this role, you will be instrumental in providing technical support for our ScanForm systems, ensuring seamless operation and user satisfaction. You'll work closely with healthcare professionals and program coordinators to troubleshoot issues, provide training, and enhance the user experience, contributing significantly to public health initiatives.
APAVE Cameroun seeks a Sales Effectiveness Manager based in Douala to support a major international client in the maritime transport and logistics sector. This role is part of the Commercial Department and focuses on improving sales performance, refining commercial processes, and equipping teams with the tools and training needed to increase revenue. What you will do Strategic partnership: Work closely with the Commercial Director to influence decisions and monitor the department's commercial strategy. Performance tracking: Oversee key performance indicators for both individuals and teams, ensuring targets and objectives are clear and measured. Lead and territory management: Review, assign, and distribute sales leads and territories in alignment with group strategy. Data quality: Supervise the accuracy of sales activity data, such as visits, calls, and opportunities, to ensure reliable reporting. Training and communication: Provide training on sales processes and tools, and keep teams informed about organizational changes. Digital initiatives: Encourage and support digital transformation projects within the agency. Location This position is based in Douala, Littoral Region, Cameroon.
Join Our Team as a Sales Manager!At Capi, we empower businesses in emerging markets to effortlessly, swiftly, and fairly pay their international suppliers.With the backing of over $18M from prestigious investors such as Creandum, Y Combinator, General Catalyst, and influential angels from Revolut, Checkout, Stripe, and Remitly, we are on a mission to build the robust financial infrastructure that emerging markets rightfully deserve.By streamlining global trade, we enable local businesses to grow rapidly, create more jobs, and drive prosperity within their communities.Our vision is to enhance GDP in emerging markets by ensuring the global financial system is equitable and accessible. We aim to simplify the process for importers to pay their international suppliers, thereby allowing businesses to expand swiftly and serve as engines of prosperity for their nations.Our team comprises approximately 80 dedicated individuals across 10 countries, all highly ambitious and results-oriented, united in our desire to work hard on initiatives that have a meaningful impact on the world. We are actively looking for more talented individuals to join our team!Explore Capi’s mission & values.About Our Commercial TeamOur commercial team is the heart of Capi—a dynamic group of curious, driven builders who are consistently engaging with customers in the field, identifying their challenges, and crafting real solutions to streamline cross-border payments. Utilizing HubSpot, they maintain a structured and data-focused approach, converting each interaction into insights that fuel growth.They embody an entrepreneurial spirit—self-starters who take initiative, depend on data to inform decisions, and are fervent about assisting businesses with their international payment challenges.Your Role as Sales ManagerWe are in search of a motivated and results-oriented Sales Manager.This role combines sales and account management to ensure that our customers gain the utmost value from our international payments platform.You will engage directly with customers to understand their unique needs, tackle challenges, and stimulate repeat transactions. By converting leads, acquiring new clients, and following up with onboarded, inactive, and churned accounts, you will play a vital role in ensuring customer satisfaction, retention, and growth.
Optasia is a comprehensive B2B2X financial technology platform specializing in scoring, financial decision-making, disbursement, and collection. Our innovative AI platform drives financial inclusion by fostering responsible financing decisions and enhancing customer experiences. With a presence in 39 countries and backed by 7 regional offices, we aim to revolutionize the financial landscape.We invite passionate and driven professionals to join our dynamic team, dedicated to delivering cutting-edge solutions in an exciting and innovative environment.As the Presales Manager for Franco Africa, you will play a pivotal role in aligning our product, operations, technical, and commercial departments. Your responsibility will include translating these elements into compelling business propositions. You will validate business cases and service descriptions throughout the implementation process, guiding and managing formal agreements with clients.
Optasia is a global fintech company serving over 38 countries from eight regional offices. The team develops credit scoring and AI-driven lending platforms that help banks and telecom operators make faster, more informed lending decisions. Optasia’s tools support partners in finding new revenue, managing risk, and delivering strong customer experiences. Employees join a stable, growing organization with international reach. Role Overview The Customer Success Manager will work from Douala, Cameroon, focusing on building and strengthening relationships with mobile operator partners. This role requires experience in telecommunications and an understanding of fintech solutions. The position involves collaborating with both customers and internal teams to ensure smooth onboarding, encourage effective adoption, and maintain high performance for Optasia’s AI-powered lending and credit scoring products. Success in this role means identifying cross-sell opportunities, driving account growth, and ensuring customer commitments are met. What You Will Do Manage a portfolio of customer accounts, working closely with the Regional Account Manager to improve daily commercial and operational outcomes. Serve as the main contact for assigned customers, maintaining regular communication to support service quality, alignment, and engagement. Build and maintain long-term, trusted relationships with customer stakeholders, positioning Optasia as a key fintech partner. Monitor account performance by tracking KPIs, spotting risks and opportunities, and taking steps to address them. Assess and clarify customer needs, including operational requirements and product adoption, and turn these insights into concrete actions. Keep up with market trends, competitor activity, and customer metrics to find ways to optimize, cross-sell, and grow accounts. Provide structured reports and insights on account performance, product use, delivery status, and potential risks to both internal teams and customers. Coordinate contractual and operational delivery with cross-functional teams, handling escalations when needed. Support achievement of service and financial targets, such as SLA compliance, operational KPIs, and commercial goals, while assisting with billing, reconciliation, and payment processes.
Role overview Sopra Steria is seeking a Channel Manager for West Africa, with particular emphasis on Nigeria. This role is based in Douala and centers on building and managing strategic partnerships to support sales expansion throughout the region. The Channel Manager will act as a key link between Sopra Steria and its partners, ensuring that business objectives are met through effective collaboration and market insight. Main responsibilities Establish and maintain relationships with key partners across West Africa, with a strong focus on Nigeria. Identify and pursue new business opportunities to drive regional sales growth. Work closely with internal teams to implement channel strategies that align with overall business goals. Analyze market trends and adjust strategies to respond to changing conditions. Align Sopra Steria’s solutions with client requirements and evolving market needs. What helps in this role Proven experience developing and managing strategic partnerships within a sales environment. Strong skills in relationship management and the ability to collaborate with diverse teams. Familiarity with complex business environments in West Africa. Ability to conduct market analysis and identify new growth opportunities.
We are seeking a dedicated and experienced Banking Agency Manager to oversee our VIP client services in Douala. In this role, you will be responsible for managing client relationships, ensuring exceptional service delivery, and driving business growth.Your key responsibilities will include:Building and maintaining strong relationships with VIP clients.Ensuring top-tier service and support for high-net-worth individuals.Leading a team to achieve performance and service excellence.Identifying opportunities for business development and cross-selling financial products.Monitoring market trends and adapting strategies accordingly.
Full-time|On-site|Yaoundé, Centre Region, Cameroon
APAVE Cameroun is seeking a dynamic and visionary Director of Marketing, Communication, and Customer Experience for one of its banking clients. This role is pivotal in enhancing the bank's growth trajectory and elevating customer experiences to new heights.Mission:Lead the marketing and communication strategy to effectively position the brand.Ensure exceptional service quality and an unparalleled customer experience.Oversee institutional communication and advertising efforts.Become the voice and face of our institution. As a strategic leader, your mission is to elevate the brand to new heights while ensuring that customers enjoy a memorable, seamless, and innovative journey.