Application Support Manager

We are seeking an experienced Application Support Manager to join our dynamic team in Chicago. In this role, you will be responsible for overseeing application support operations, ensuring that our software applications are functioning optimally, and managing a team of support professionals. Your expertise will help us maintain high service levels and enhanc…

We are seeking a dedicated Application Support Analyst to join our dynamic team. In this role, you will be responsible for providing technical support and troubleshooting assistance for our applications, ensuring that our systems operate smoothly and efficiently.As an Application Support Analyst, you will work closely with users to resolve issues, implement solutions, and enhance the overall user experience. Your analytical skills and attention to detail will be crucial in identifying problems and implementing effective remedies.

Join Honeycomb Insurance as an Application Support Engineering Team Lead where you will be at the forefront of our technology-driven insurance solutions. In this pivotal role, you'll lead a talented team to ensure the seamless operation of our applications while enhancing user experience and operational efficiency.

Make an Impact in Your Role As a Senior Application & Technical Support Specialist for our Axiom Financial Institutions (FI) solutions, you will play a pivotal role in providing application guidance and technical support to our clients involved in financial planning, forecasting, and reporting tasks. You will collaborate directly with finance and operations stakeholders to tackle intricate system and data challenges, ensuring that their Axiom solutions are both effective and provide accurate, trustworthy insights. This position requires a blend of extensive financial systems knowledge and advanced troubleshooting abilities to ensure customer success, facilitate issue resolution, and foster ongoing enhancements.

E-Discovery Application Administrator IIEmployment Type: Full-Time, ExperiencedDepartment: Legal Services CGS Federal is on the lookout for a highly skilled E-Discovery Application Administrator II to provide comprehensive IT legal support for a prominent federal agency. In this vital role, you will leverage your programming expertise to develop, modify, and maintain sophisticated applications that enhance litigation support databases and management systems. Your contributions will be instrumental in creating a streamlined litigation environment through the use of advanced analytical systems. At CGS, we unite talented individuals who are passionate about addressing the evolving challenges faced by the government using innovative technology. We are seeking candidates who thrive in collaborative settings, are eager to drive government innovation, and are proactive in understanding the needs of their teammates. Our commitment to professional development provides employees with numerous learning opportunities in a supportive environment.

Join Adyen as a Support Program Manager and play a pivotal role in enhancing our customer support initiatives. You will be responsible for developing and managing support programs that improve customer satisfaction and operational excellence. Your expertise will drive the implementation of best practices, ensuring our support teams are equipped to address customer needs effectively.In this dynamic position, you will collaborate with various stakeholders across the organization, utilizing your analytical skills to assess program performance and make data-driven decisions. We value innovation and encourage a proactive approach to solving challenges, making this an exciting opportunity for those passionate about customer service and program management.

Join our team as a Senior E-Discovery Application Administrator IIEmployment Type: Full-Time, ExperiencedDepartment: Legal ServicesCGS Federal is actively seeking a highly skilled professional with extensive experience in eDiscovery to provide vital IT legal support services for a prominent federal agency. In this role, you will be responsible for independently developing, modifying, and maintaining intricate programs that facilitate litigation environments, including litigation support databases, management systems, and analytical tools.At CGS, we unite motivated and creative individuals to tackle the government's most pressing challenges with innovative technology solutions. We value collaboration and seek candidates who are eager to contribute to government innovation and anticipate the needs of others. Our supportive environment fosters professional growth through various learning opportunities.Key Responsibilities:- Independently develop, modify, and maintain complex programs.- Translate program requirements into effective program code.- Test, debug, and refine programs to ensure compliance with specifications.- Optimize programs for efficiency and reduced processing time.- Create user-friendly data entry screens, standardized reports, and specialized reports as necessary.

As a Support Learning Manager at Adyen, you will be at the forefront of enhancing our customer support experience. You will lead the development and implementation of comprehensive training programs that empower our support teams to excel in their roles. Your expertise will be pivotal in fostering a culture of continuous learning and improvement.This role is ideal for someone who is passionate about education, possesses strong leadership skills, and is eager to make a significant impact in a dynamic environment.

We are seeking a dedicated and experienced Interim Support Services Manager to lead our support services team. In this interim role, you will be responsible for overseeing the operations, ensuring the delivery of high-quality support services, and fostering an inclusive environment for both staff and clients.Your leadership will be crucial in managing resources, developing strategies to improve service delivery, and collaborating with various stakeholders to achieve organizational goals. If you are passionate about making a positive impact in the community and have a proven track record in support services management, we would love to hear from you!

Join AbbVie as an Application Architect in our Chicago office, where you will play a pivotal role in designing and implementing innovative software solutions that drive our business forward. You will collaborate with a talented team of professionals to create scalable and efficient applications that enhance user experience and meet evolving business needs.

We are looking for a talented and experienced IT Application Architect to join our dynamic team in Chicago. As an Application Architect, you will play a crucial role in designing and implementing innovative software solutions that meet our clients' needs. You will collaborate with cross-functional teams to ensure the successful delivery of high-quality applications.

Join our dynamic team at Artech Information Systems LLC as an Application Developer! In this role, you will collaborate with cross-functional teams to design, develop, test, and implement innovative applications that drive business growth. With your expertise in coding and software development, you will contribute to the entire development lifecycle and ensure the delivery of high-quality software solutions.

Harrison Street Asset Management (HSAM) stands at the forefront of global alternative investment management, specializing in real estate, infrastructure, and credit strategies across North America and Europe. With headquarters in Chicago, Toronto, and London, along with additional offices spanning North America, Europe, Asia, and the Middle East, HSAM manages over $108 billion in assets on behalf of institutional investors and registered investment advisors worldwide. Founded on a legacy of innovation, HSAM has been a pioneer in alternative real estate and mid-market infrastructure investments. Our global team of over 520 seasoned professionals is dedicated to delivering long-term value through deep sector expertise and forward-thinking strategies. In this role, reporting to the Head of Technology Infrastructure and Support Operations, the Support Manager will oversee Harrison Street's user environment. You will be responsible for managing daily support operations, ensuring efficient service delivery, enhancing customer satisfaction, and driving continuous improvement of our systems and processes. As a Support Manager, you will provide senior-level mentorship to Desktop Support personnel and engage directly with internal customers as needed. Additionally, you will collaborate with members of the Business Technology Group and third-party vendors to implement and test new systems and services, while also updating established processes and procedures.

Join Speechify as a Senior Software Engineer specializing in Windows and Desktop applications. In this pivotal role, you will leverage your expertise to design, develop, and optimize cutting-edge applications that enhance user experiences. You will collaborate with cross-functional teams to deliver innovative software solutions that cater to our diverse user base.

Join Sonsoft Inc. as a skilled Sitecore .NET Application Developer where you will play a pivotal role in delivering high-quality digital solutions. Collaborate with a dynamic team to develop, customize, and enhance Sitecore applications that meet our clients' business requirements.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Join our dynamic team as a Manager of Production Support and Service Reliability at Accordion. In this pivotal role, you will oversee the production support operations ensuring the reliability and efficiency of our services. Your leadership will be crucial in managing a talented team dedicated to resolving production issues while implementing proactive measures to enhance service reliability.We are looking for a strategic thinker who can balance technical expertise with excellent communication skills. You will collaborate with various departments to streamline processes and improve system performance.

As the Automated Litigation Support Lab Manager at CGS Federal, you will harness your extensive industry knowledge and diverse experience across various operating systems and coding languages. In this pivotal role, you will oversee the delivery of lab data processing services, ensuring that all incoming productions are compliant with the relevant ESI specifications. Your expertise will guide case attorneys through any deficiencies identified in the submissions.At CGS Federal, we unite motivated and skilled professionals to tackle the most complex challenges faced by the government using innovative technology. We are seeking enthusiastic candidates ready to contribute to government innovation, embrace collaboration, and anticipate the needs of others. Our supportive environment fosters professional growth through a variety of learning opportunities.Key Responsibilities:- Serve as the lead manager for lab data processing services.- Ensure timely and accurate task completion while developing and implementing processing strategies for electronic files in line with ESI specifications.- Collaborate with attorneys and support staff on ESI best practices, and participate in teleconferences with co-counsel, client agencies, and opposing counsel as needed.- Keep clients informed about lab activities, including deadlines, technical challenges, and resource availability.- Provide webhosting support for unsupported cases managed by the lab.- Manage a team of eDiscovery professionals, handling scheduling, requirements assessments, work assignments, progress reporting, and quality control.- Advise attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM), particularly: Data Collection, Processing, Hosting, Review, Analytics, and Production.

Join protocol-cares as a Business Development and Operations Support Manager, where you will play a pivotal role in driving growth and optimizing operational processes. We seek a dynamic professional who can lead strategic initiatives and enhance the effectiveness of our business development efforts. You will collaborate closely with various teams to identify opportunities, develop strategies, and implement solutions that align with our organizational goals.

Role overview Ripple seeks a Manager of Client Support for North America, based in Chicago. This position guides a team dedicated to providing responsive, high-quality service to clients throughout the region. The manager shapes daily support operations and plays a key role in ensuring customers receive timely and effective help. What you will do Lead and mentor a client support team that serves North American customers Oversee daily support activities to build and maintain strong client relationships Work to improve customer satisfaction and respond to changing client needs Contribute to Ripple’s mission of transforming financial services through reliable service delivery