Production Support Engineer

beyondfinance is looking for a Production Support Engineer in Chicago, IL to help maintain the reliability of its financial technology systems. This role focuses on keeping production services running smoothly and addressing technical issues as they arise. Role overview As part of the technical team, the Production Support Engineer monitors system performanc…

Harbor is looking for a proactive and detail-oriented IT Desktop Support Technician to deliver hands-on, on-site technical support at our Chicago office. This role emphasizes local, end-user assistance and the management of physical office technology requirements. The technician will ensure that employees have dependable access to their daily technology by providing support for hardware, operating systems, peripherals, and meeting room technology, while also collaborating with centralized IT teams for escalations and non-local systems. This position is based on-site at our headquarters in the Chicago Loop.

Role Overview Formic is seeking a Solutions Engineer (Application Engineer) specializing in End-of-Line Automation. This role centers on designing and implementing automated systems that improve production processes. The position is based in Chicago or Woodridge, IL. What You Will Do Design and implement automation solutions for end-of-line production tasks Work closely with teams across engineering, operations, and project management to deliver effective systems Focus on increasing efficiency and productivity within manufacturing environments

Join Alpha Beinsight Inc. as a Client Support Associate, where you will be the frontline advocate for our clients. Your role will involve providing exceptional support, resolving inquiries, and ensuring client satisfaction. We are looking for a proactive individual who thrives in a dynamic environment and is passionate about helping others.

At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses with the tools they need to deliver exceptional customer experiences.Our AI assistant, Fin, is at the forefront of customer service innovation, allowing companies to provide seamless, around-the-clock support. By integrating with our Helpdesk, Fin transforms into the comprehensive Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Since our inception in 2011, we've gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Our commitment to our core values drives us to push boundaries, act with urgency, and deliver unmatched value to our clients.What’s the Opportunity?As the landscape of customer support evolves with AI, we seek a Technical Support Specialist who thrives in a dynamic environment, is innately curious, and possesses fluency in AI tools. You will set a high standard for yourself and your colleagues.In this role, you will manage intricate technical queries related to our advanced features, serve as an escalation point for challenging investigations, provide exemplary customer support, actively engage with customers to maximize their experience on our platform, and contribute to product enhancements, process improvements, and team development. Embracing AI tools alongside your expertise will enable you to resolve complex cases swiftly, fostering a culture of continuous improvement. If you are excited by the prospect of constant learning in a fast-paced environment, this role is perfect for you!If this opportunity resonates with you, we invite you to apply and become our next Technical Support Specialist.

Keller Postman is dedicated to representing a diverse range of clients in complex class and mass actions, individual arbitrations, and multidistrict litigation matters in both trial and appellate courts across federal and state jurisdictions. With a commitment to serving hundreds of thousands of clients, we have successfully prosecuted high-profile cases in areas such as mass tort, antitrust, privacy, product liability, employment, and consumer rights. Our firm also represents plaintiffs in significant public enforcement actions. Our mission is to deliver outstanding results for our clients, inspire innovation in legal practices, and strive for excellence in all our endeavors.Position Overview:We are currently seeking a Litigation Support Attorney to enhance our efforts in representing plaintiffs in intricate litigation at both the trial and appellate levels. This role is perfect for an attorney who excels in a dynamic, detail-driven environment and prefers focusing on litigation support, procedural execution, and quality assurance rather than primary case ownership.The Litigation Support Attorney will engage in a variety of litigation support activities, utilizing their legal expertise to bolster accuracy, efficiency, and consistency across various matters. Approximately thirty percent of this role will focus on coordinating work streams within a designated practice area, as well as mentoring paralegals and legal assistants.This position is located in our Chicago office. The annual salary for this full-time role ranges from $145,000 to $165,000 based on experience, along with a year-end discretionary bonus and comprehensive benefits. Please note that this Litigation Support Attorney position is non-Partner-track.

Join FourKites, where we address intricate challenges that create real-world impacts. From medical supplies for Cardinal Health to groceries for Walmart, our platform empowers clients to manage global supply chains effectively, flexibly, and sustainably.Become part of a team of inquisitive problem solvers who celebrate diversity, lead with empathy, and prioritize inclusivity.We are currently in search of a skilled IT Support Analyst with over four years of hands-on experience. This role entails providing extensive technical support across our varied technology infrastructure. The ideal candidate is a versatile professional adept at managing enterprise systems, ensuring security compliance, and delivering exceptional white-glove support to all end users, including our executive leadership.In this position, you will be responsible for full device lifecycle management, Mobile Device Management (MDM) administration, and supporting network and security operations. We require someone with a minimum of four years of progressive IT experience in enterprise environments and a proven history in managed service delivery or corporate IT support. Experience with macOS in a corporate setting is essential.

Join Our Team at DV TradingEstablished two decades ago and based in Chicago, DV Trading is a prominent financial services firm with over 600 professionals across North America, Europe, and Asia. Since our emergence as an independent entity in 2016, we have rapidly evolved into a leading proprietary trading firm that leverages our capital, innovative trading strategies, and robust risk management practices to enhance liquidity in global financial markets and offer hedging solutions to commodity producers and consumers.Our diverse group of affiliates includes broker-dealers, a cryptocurrency market maker, and an expanding investment advisory service.Overview:We are seeking a dedicated Trade Desk Support Engineer to join our IT department, responsible for providing L1 to L3 support for service requests and incidents. The role emphasizes exceptional customer service and production support, ensuring timely and professional resolution of inquiries.Key Responsibilities:Monitor and alert critical trading system environmentsProactively identify and resolve production issuesDevelop tools to enhance efficiency, stability, and automation through scriptingTroubleshoot and resolve complex system issuesManage production deployments of all infrastructure components

Join our dynamic team at 360 IT Professionals as a Technical Support Subject Matter Expert. In this role, you will utilize your expertise to provide exceptional technical support and guidance to our clients. Your responsibilities will include troubleshooting complex technical issues, leading support initiatives, and collaborating with cross-functional teams to enhance service delivery.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

As an Informatics Technical Support Specialist, you will play a critical role in providing technical support for informatics systems and applications. You will assist end-users with troubleshooting and resolving issues, ensuring optimal system performance and user satisfaction. This role demands strong analytical skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.

Join our dynamic team as an On-Call Field Support Specialist at SPS North America, where you will play a crucial role in delivering exceptional support to our clients. This position involves responding promptly to service calls, troubleshooting issues, and ensuring the highest level of customer satisfaction. Ideal candidates will possess strong problem-solving skills and a passion for technology.

Join our dynamic team at 360IT Professionals as a Senior Desktop and Server Support Specialist. In this pivotal role, you will be responsible for providing advanced technical support and troubleshooting for both desktop and server environments. Your expertise will ensure optimal performance and reliability across our IT infrastructure.Key responsibilities include diagnosing and resolving hardware and software issues, maintaining system performance, and providing exemplary customer service to internal clients. You will also have the opportunity to mentor junior staff and contribute to various IT projects.

Join SPS North America as an On-Call Field Support Specialist, where your expertise will be vital in providing outstanding assistance and solutions to our clients in various field operations. You will play a crucial role in ensuring our services meet the highest standards of quality and efficiency.

Prosidian Consulting is seeking a highly organized and detail-oriented Administrative Support Coordinator to join our dynamic team in Chicago. In this pivotal role, you will provide essential administrative support, ensuring smooth operations and effective communication within our organization. Your contributions will be vital in enhancing our service delivery and client satisfaction.You will manage scheduling, prepare documents, handle correspondence, and assist in project coordination. Your ability to prioritize tasks and maintain confidentiality will be key to your success.

Join Prosidian Consulting as an Administrative Support Professional, where you will play a vital role in ensuring the smooth operation of our Chicago office. This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple tasks effectively. You will be responsible for providing administrative support to our teams, facilitating communication, and ensuring that our office runs efficiently.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

Robinhood Markets, Inc. seeks a Cashiering Support Associate to help maintain the accuracy and efficiency of its cashiering operations. This position plays a key part in supporting financial services by processing transactions with attention to detail. Role overview Cashiering Support Associates process customer transactions, ensuring each step is completed with care. The role involves direct interaction with customers to support their needs and resolve issues related to cashiering activities. Locations Chicago, IL Clearwater, FL Westlake, TX

About Adyen Adyen is a leading financial technology platform, providing an integrated solution for payments, data, and financial products to renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses by offering a robust platform designed for ambitious growth. We foster an environment that promotes success through supportive culture and opportunities for personal and professional development. Our motivated teams tackle complex technical challenges and collaboratively deliver innovative and ethical solutions that accelerate our clients' growth. Role Overview: Product Support Engineer As a Product Support Engineer, you will play a critical role in assisting our merchants with technical troubleshooting. You will be part of a global support team that operates on a follow-the-sun model, ensuring our customers have continuous support. Your efforts will directly influence our merchants' ability to process payments and expand their businesses. You will collaborate with both technical and commercial teams while enhancing your understanding of payment systems to provide valuable insights to our clients and internal stakeholders. Key Responsibilities Serve as a primary resource for knowledge about the Adyen platform, APIs, web technologies, and best practices in industry-standard integrations. Manage merchant support cases from initiation to resolution. Act as an internal advocate for products, monitor product workflows, and relay merchant feedback to product and engineering teams. Work collaboratively with team members and cross-functional teams to enhance problem-solving and growth. Provide expert guidance, address complex inquiries, and ensure proper documentation of knowledge. Participate in projects that align with the strategic direction of the Support organization. Your Profile Strong technical acumen with hands-on experience in troubleshooting APIs. Familiarity with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP is advantageous. Understanding of platforms like Magento, SFCC, and Adobe Commerce is a plus. Direct experience in a customer support role working with merchants. Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.

Role Overview DoorDash is hiring a Senior Support Specialist focused on Live Operations. This role centers on improving the customer experience and keeping operations running smoothly. Work from New York, San Francisco, Chicago, or anywhere in the United States (remote options available). What You Will Do Troubleshoot operational and technical issues as they arise Deliver technical support to internal and external stakeholders Work closely with teams across the company to identify and implement service improvements