Senior Technical Account Manager for APAC Region

Role Overview NiCE Systems is seeking a Senior Technical Account Manager for the APAC region, based in Manila, Philippines. This role centers on managing enterprise client relationships, overseeing projects, and solving technical challenges. The position is key to exceeding client expectations, improving processes, and supporting growth in partnership with t…

Location: Manila, Philippines Company: NiCE Systems Role: Senior Technical Account Manager, APAC Region Role Overview The Senior Technical Account Manager plays a key role in supporting enterprise customers across the APAC region. This position focuses on building strong client relationships, resolving technical issues, and ensuring that enterprise accounts receive consistent, high-quality service. The role works closely with internal teams to help clients achieve their business goals using NiCE products and services. Main Responsibilities Serve as the main point of contact and advocate for assigned enterprise accounts, overseeing contract execution and service level agreement (SLA) compliance. Maintain ongoing customer engagement to build loyalty and long-term partnerships. Partner with Sales and Sales Engineering to identify new opportunities, reduce risks, and support successful project delivery. Develop relationships at all levels within client organizations, from operational staff to executive leaders. Understand each customer's business goals and demonstrate how NiCE solutions can deliver value as a trusted advisor. Work with cross-functional teams to resolve technical issues promptly and in line with SLA commitments. Coordinate project timelines and objectives, either directly or in collaboration with Project Managers, to align with strategic goals. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that drive customer success. Conduct regular service and technology reviews, provide clear communication, and manage escalated issues effectively. Mentor colleagues, lead escalations, and contribute to ongoing team and organizational improvement. Identify opportunities for product or service enhancements and collaborate with product development teams on enterprise-level strategies.

At NiCE, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. With a commitment to excellence, we set the highest standards and strive to exceed them. If you share our passion, we have an exciting career opportunity that will ignite your ambition.What does the role entail?We are in search of a seasoned and strategic Director of Technical Support to spearhead our global, high-performing support team. This role demands a proactive leader who is results-oriented, dedicated to continuous improvement, and an advocate for our customers. You will elevate support quality by utilizing data insights to enhance product offerings, promote proactive support strategies, and encourage collaboration across Engineering, Product, Operations, and Sales. Your leadership will be pivotal in scaling our support operations while ensuring that customers receive exceptional service.As the Director of Technical Support, your key responsibilities include developing and implementing a comprehensive support strategy focused on measurable customer success, operational excellence, and sustainable business growth. You will oversee a diverse regional team dedicated to addressing complex issues and consistently achieving or surpassing service-level agreements (SLAs). Your leadership will foster a culture of accountability, technical expertise, and continuous improvement.The ideal candidate is a transformational leader with extensive technical knowledge, robust program management skills, and excellent communication abilities at the executive level. You excel at turning data into actionable insights, influencing stakeholders effectively, and building teams that consistently achieve remarkable customer outcomes.In this role, you will guide AI-driven operational excellence, ensure high-quality case resolution, and prepare the technical organization for future challenges. Establishing strategic direction, enforcing disciplined execution, and ensuring that managers and engineers are equipped to meet both current and emerging business needs will be your priorities.

Nice is seeking a Cybersecurity Contract Analyst based in Manila to review and assess cybersecurity contracts. This position plays a key part in maintaining compliance and strengthening the effectiveness of our agreements. Role overview The Cybersecurity Contract Analyst examines contract terms to identify potential risks and ensure all agreements meet company and regulatory standards. Collaboration with teams across the organization is central to this role, as contract recommendations often require input from multiple departments. What you will do Analyze cybersecurity contracts for compliance and clarity Work with cross-functional teams to evaluate risks in agreements Suggest improvements to contract language and structure Impact Your work will help protect Nice’s systems and data, supporting ongoing cybersecurity efforts throughout the company.

At NiCE, we continuously push the boundaries of what is possible. Our ambition drives us to be game changers, and we play to win by setting the highest standards and exceeding them. If you share our passion, we invite you to explore an exceptional career opportunity that ignites your potential.What does this role entail?As the Director of Customer Success, you will lead a dedicated team responsible for delivering top-tier business and technical account management for NiCE’s clients. Your primary focus will be to build, mentor, and guide a hybrid team of Professional Services Managers and Individual Contributors. You will play a vital role in fostering long-term relationships with both new and existing customers by proactively addressing their needs, recommending product and service enhancements, and utilizing company resources to optimize client interactions with NiCE technology solutions.How will you create an impact?Act as a senior leader within the Customer Success matrix organization, collaborating with Professional Services, Technical Support, and other customer-facing teams to drive positive customer outcomes.Partner with the Managing Director of Philippines Operations and other regional leaders to effectively manage a global team.Develop and implement retention strategies and renewal processes that achieve or surpass retention goals.Collaborate with the Sales division to formulate strategies and team objectives that enhance product penetration within the existing customer base.

We are seeking a highly skilled and innovative Lead Network Architect to join our dynamic team at nice in Manila. In this pivotal role, you will be responsible for designing and implementing robust network architectures that ensure the highest levels of performance, security, and reliability for our clients.The ideal candidate will possess a deep understanding of network protocols, infrastructure design, and cloud computing. You will lead a team of network engineers, collaborating closely with other departments to deliver comprehensive solutions that align with our business objectives.If you are passionate about technology and looking to make a significant impact in a forward-thinking organization, we want to hear from you!

At NiCE, we believe in pushing boundaries and embracing challenges. We are a dynamic team of innovators and achievers, always striving for excellence. If you share our ambition and have a passion for success, we invite you to consider a rewarding career with us that ignites your potential.What does the role entail?As a Technical Account Manager (TAM) at NiCE, you will be a key player in our mission to deliver unparalleled service and technical solutions to our valued clients. Your expertise will be crucial in exceeding customer expectations, refining our processes, and driving our company’s growth goals. You will tackle intricate issues, ensuring client satisfaction while empowering them to fully utilize our cutting-edge technology and services.Your impact will be significant in the following areas:Client Success Advocate: Establish yourself as a trusted advisor, adeptly addressing complex technical issues and ensuring clients achieve success with NiCE's offerings.Strategic Relationship Building: Cultivate strong, collaborative partnerships with clients, fostering trust and long-lasting relationships.Exceptional Service Delivery: Work collaboratively across teams to provide outstanding technical support and customer service.Technical Proficiency: Utilize your in-depth knowledge of NiCE products to diagnose client issues and enhance their solutions.Client-Focused Approach: Thoroughly understand each client’s business needs and identify ways to maximize their success with our solutions.Effective Communication: Create and present compelling presentations that highlight client achievements and share best practices. Educate clients on maximizing their investment in our products.Continuous Improvement: Actively participate in enhancing NiCE products and services through client feedback and recommendations.

Role Overview NiCE is looking for a DevOps Engineer to join the Build and Deploy team in Manila, Philippines. This group manages the CI/CD pipelines, build systems, and release automation that help engineering teams deliver software efficiently. The Manila office brings together engineers from different backgrounds in a collaborative setting. Main Responsibilities Design, develop, and maintain CI/CD pipelines. Build and support software-defined infrastructure solutions. Coordinate build and release activities with internal stakeholders across engineering teams. Develop and implement automated quality gates and release controls. Work with teams to establish and improve code quality metrics and measurement practices. Research, evaluate, and prototype new technologies to enhance DevOps processes and efficiency. Promote DevOps best practices in collaboration with engineering, operations, and technical teams. Oversee daily operations of build systems, deployment pipelines, and source control platforms. Perform routine maintenance, support, and upgrades for DevOps tools and systems. Provide occasional off-hours support for scheduled releases or critical incidents, with advance coordination. Location This role is based in Manila, Philippines.

Join the dynamic team at AFRY as a Senior Civil/Structural Engineer in Manila. You will play a pivotal role in designing, analyzing, and overseeing the construction of various infrastructure projects. Your expertise will contribute to innovative solutions that meet client needs and adhere to industry standards.

Role overview Tarro is looking for a Senior Network Engineer based in Manila. This position centers on designing, implementing, and maintaining the company's network infrastructure. The work aims to ensure that network systems remain reliable and efficient. Key responsibilities Design and build network infrastructure to support business needs Maintain and monitor existing network systems for reliability Implement improvements to enhance network efficiency What we’re looking for Strong technical background in network engineering Proactive approach to problem-solving and system maintenance

At TTEC Digital, we prioritize fostering an environment where employees feel appreciated and supported, as we believe that an outstanding customer experience begins with an empowered workforce. Our vision is to cultivate a workplace where every employee can flourish.As part of the TTEC Digital Genesys Partner Practice, which comprises a diverse team of customer experience (CX) designers, consultants, engineers, and data scientists, we have proudly been recognized as the Partner of the Year 14 times. With over 400 certifications, our team's expertise allows us to effectively integrate the Genesys platform, applications, and components into complex, multi-platform environments, ensuring predictable outcomes that enhance the overall customer experience.We are currently on the lookout for a highly skilled and experienced Senior Genesys Engineer to join our dynamic team in Manila. The ideal candidate will possess in-depth knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Real-time Reporting, Genesys Historical Reporting, IWD, Genesys Administration, and Workforce Management (WFM). This role requires participation in an on-call rotation to provide 24/7 support.

About TeamifiedTeamified partners with leading enterprises and digital-first businesses in Australia, assisting them in building effective remote teams across India, the Philippines, and Sri Lanka. We take pride in our ability to hire exceptional teams that work on groundbreaking technology. Currently, Teamified boasts over 200 engineers, testers, product managers, and more, collaborating across more than 20 partners. Our focus is on enhancing the way organizations construct and manage their remote teams, emphasizing strong relationships, trust, integrity, culture, and effective hiring processes. In addition to this, we are in the process of developing our own technology products. We are committed to delivering outstanding results for our customers, partners, and team members.Client Overview:Our client is a prominent Australian FinTech company that specializes in offering a modern platform for business credit cards and expense management. They provide an innovative alternative to traditional corporate cards, aimed at simplifying spending for businesses, reducing time and costs associated with financial management, and enhancing visibility and control over expenses. Key offerings include Mastercard-powered credit cards that can be issued to employees and a spend management platform that enables businesses to monitor expenses in real-time, capture receipts, categorize costs, and automate reconciliation with accounting software. Employees can conveniently use a mobile app to upload receipts and add notes, streamlining the expense reporting process. Importantly, there are no foreign transaction fee mark-ups, and integration with popular accounting software such as Xero and SAP Concur is available. The platform also allows businesses to set spending limits and manage card controls, with users able to earn Velocity Points on qualifying expenditures.Position Overview:We are looking for a dedicated Senior Backend Engineer who will play a pivotal role in driving the implementation of solutions within a collaborative and fast-paced environment. This position requires translating technical challenges into viable business solutions, working alongside cross-functional teams, and contributing to a culture that values open communication and knowledge sharing. Strong technical proficiency and the ability to clearly articulate ideas are essential.Key Responsibilities: Design, develop, and maintain robust backend systems utilizing Python/Django Architect and implement scalable API services and database models Collaborate with DevOps teams to deploy and manage services in GCP and Kubernetes environments Write clean, maintainable, and thoroughly tested code Troubleshoot and resolve complex production issues Contribute to architectural decisions that shape the platform's future Optimize system performance and manage technical debt Work closely with product and commercial teams to drive innovation and efficiency

At Feedzai, we are revolutionizing the financial risk management landscape with our cutting-edge RiskOps platform. We lead the charge in protecting global commerce through innovative cloud-based solutions, harnessing the power of machine learning and artificial intelligence. Our mission is to facilitate a seamless transition to a cashless economy while fostering digital trust in every transaction. Major banks, processors, and retailers around the globe rely on Feedzai to safeguard trillions of dollars while enhancing the customer experience, all without compromising privacy. As a Series D company valued at over $1.5 billion and having raised $282 million, our solutions impact 900 million individuals across 190 countries.Customer Success Team: Our team is dedicated to delivering exceptional product experiences to our clients. This includes comprehensive education, precise configuration, innovative solution development, and strategic risk management. We collaborate closely with our clients to ensure they receive the right solutions, develop tailored strategies, and provide ongoing support throughout their journey with us. We thrive in a dynamic environment where every challenge is embraced, fostering an atmosphere of initiative and creativity.Your Role:As a Senior Product Support Engineer at Feedzai, you will be the primary point of contact for our customers, tackling complex pre-production and post-production technical challenges related to our cloud-based financial crime prevention platform. This position requires a robust technical background, a problem-solving mindset, and a customer-focused approach to ensure timely and effective resolution of issues.You will take full ownership of customer incidents, swiftly mitigate pressing issues, escalate to our engineering teams as necessary, and ensure complete resolution of all problems. This role involves analyzing intricate technical issues across Feedzai's product suite and their interaction with customer infrastructures, as well as liaising with stakeholders at all levels of seniority. We seek professionals with a background in L1, L2, and L3 support levels, or those with a technical acumen to navigate these various layers.

Join Nagarro as a Senior Data Migration Lead Engineer, where you will spearhead complex data migration projects, ensuring seamless transitions and integrations. You will collaborate with cross-functional teams to develop robust migration strategies, troubleshoot issues, and optimize processes for efficiency.

Join Tala as a Senior Shared Services Lead!At Tala, we're revolutionizing the financial landscape by harnessing cutting-edge technology and innovative thinking to address the shortcomings of traditional financial institutions. Our mission is to empower the global majority by providing accessible financial solutions that cater to the needs of underserved populations.As a pioneer in the financial technology sector, Tala uniquely combines the analytical capabilities of a credit bureau, the seamless transaction processes of fintech, and the personalized service of a banking institution into a single, integrated platform. Backed by a robust set of proprietary data and advanced AI/ML decision-making technologies, we deliver tailored liquidity solutions instantly. Our flagship credit application has successfully facilitated over $7 billion in credits to more than 12 million clients across Latin America, Southeast Asia, and East Africa, aiding them in launching and growing small businesses, managing daily expenses, and achieving their financial aspirations.Our groundbreaking impact has garnered us consistent accolades, including:- Five-time inclusion in CNBC’s Disruptor 50.- Recognition as one of CNBC’s World’s Top Fintech Companies for two consecutive years.- Nine-time listing in Forbes’ Fintech 50.With investment commitments exceeding half a billion dollars, we are primed for continued growth and success.Operating on a remote-first model, our team is spread across various office hubs including Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.If you resonate with our mission and are excited about making a significant impact, we encourage you to apply!Role OverviewThe Senior Shared Services Lead will be instrumental in driving operational excellence and strategic workforce management within Shared Services, specifically overseeing Customer Care and Recoveries operations. This role encompasses ensuring optimal staffing, real-time performance monitoring, and generating actionable insights to facilitate rapid business decisions. The Senior Lead will also mentor Workforce Management specialists, enhance intraday reporting, and enforce structured metrics and processes across various teams.

At Code and Theory, our engineering teams are dedicated to crafting and managing state-of-the-art digital products that deliver captivating customer experiences as well as robust internal platforms. As a Senior Full-Stack Engineer, you'll be instrumental in developing solutions across the full stack, encompassing both front-end and back-end components, while closely collaborating with design, product, and quality assurance teams to ensure high-quality, scalable, and well-structured solutions. This role emphasizes strong API integration abilities, sound engineering judgment, and a capacity for rapid learning and adaptation to new tools and technologies.WHAT YOU'LL DOOwn and manage features and systems across the full stack, ensuring the delivery of high-quality, scalable solutions either independently or collaboratively.Develop and sustain modern front-end applications utilizing React and Next.js, with a focus on accuracy, maintainability, and seamless integration with back-end services.Design, implement, and integrate APIs and back-end services while ensuring clear contracts, robust data validation, and reliable communication between internal and external systems. You will lead or manage complex API integrations from start to finish.Work with typed back-end frameworks and tools (e.g., tRPC, Prisma, Zod) to create maintainable and well-structured application logic.Collaborate with cross-functional teams to align on architecture, data flow, and technical trade-offs.Engage in technical discussions, architectural reviews, and problem-solving sessions.Produce clean, maintainable, and well-documented code adhering to established standards and best practices.Support and mentor junior engineers by sharing knowledge, reviewing code, and promoting sound engineering practices.Stay updated with emerging technologies and frameworks, demonstrating the ability to quickly learn and apply new platforms as necessary.

About TymeXTymeX, a key division of Tyme Group, serves as our global Technology & Product Development Hub, dedicated to pioneering innovations in banking solutions.Our Financial Crime platform is instrumental in safeguarding both our customers and the bank against fraud, money laundering, and other financial crimes. We leverage cutting-edge data analytics, artificial intelligence, and automation to achieve our mission.About the RoleWe are in search of a skilled Senior Data Engineer to enhance our Financial Crime team. In this role, you will be integral in developing and maintaining robust data pipelines that facilitate fraud detection, entity resolution, and compliance analytics across Tyme's operations. Ideal candidates should be open to relocating to Vietnam.Your responsibilities will include working with extensive and complex datasets using Databricks, integrating real-time and batch data from various systems, and contributing to the design of a data foundation that supports real-time risk detection and case management.Key Responsibilities:Construct and refine data ingestion pipelines utilizing Python and PySpark to collect and transform data from diverse sources such as transactions, KYC, AML, authentication, devices, and logs.Demonstrate proficiency in SQL, preferably PostGres.Design and uphold data models that promote Financial Crime/Fraud detection, profiling, and entity resolution.Implement data quality checks to ensure data integrity across different environments.Collaborate closely with Data Scientists, Analysts, Compliance, Operations, and Product/Feature teams to operationalize models and rules.Utilize jobs, workflows, APIs, and streaming to manage large-scale data processing workloads.Integrate with external systems (e.g., sanctions, ID&V, biometrics, and authentication systems) to enhance risk and identity data.Support automation and monitoring of ETL processes to boost operational efficiency.

First Circle is among the leading fintech companies in Southeast Asia, dedicated to empowering underserved SMEs through innovative financial solutions. We are revolutionizing access to credit for thousands of small businesses across the Philippines. Currently, we are in the exciting phase of developing a comprehensive Neobank that will offer features such as multi-currency accounts, payment solutions, foreign exchange, corporate credit cards, and payroll services.Having recently secured Series B funding, led by the IFC (the investment arm of the World Bank), we are on the lookout for mid to senior-level backend developers to accelerate our growth trajectory.Why Choose Engineering at First Circle?Working in developing markets like the Philippines comes with unique challenges, especially regarding digital infrastructure. We pride ourselves on building almost everything in-house, which while challenging, is incredibly rewarding. Our history of overcoming complex problems that have stumped many startups presents a significant opportunity for growth and innovation.We have a well-received core product, providing a rare chance to engage in zero-to-one development within an established company known for its accomplishments.Our engineering team is exceptional; we thrive on collaboration, prioritizing high standards without the burden of office politics, and we ensure that we enjoy the process.

fuku powers FastJobs, Southeast Asia’s top non-executive job portal, and FastGig, Singapore’s leading flexi-work recruitment app. Through these platforms, job seekers connect with thousands of employers across Singapore and Malaysia. Role Overview The Senior Software Engineer will join the software development team in Manila. This role involves working on active projects, collaborating with clients and cross-functional groups, and supporting the product team throughout the software development lifecycle. What You Will Do Oversee technical operations and handle debugging to keep platforms running smoothly at scale. Act as a technical advisor, sharing insights on complex tasks and encouraging industry best practices. Work closely with developers and product owners to deliver features on time and at a high standard. Stay current with new technologies and integrate them to keep products competitive. What We’re Looking For Bachelor’s degree in Computer Science or related field. 4-6 years of software development experience. Strong skills in PHP and frameworks such as Yii or Laravel. Experience across the stack, including React, jQuery, CSS, and Bootstrap. Solid understanding of REST API integrations and the full software development lifecycle (SDLC). Familiarity with Agile or Scrum, experience using JIRA, and knowledge of effective CI/CD pipelines. Ability to explain technical concepts clearly to stakeholders and lead teams with strong interpersonal skills. Expertise in data structures and algorithms to solve complex architectural problems. Why Join fuku? Work in a collaborative team that values mentorship and technical leadership. Contributions are recognized, and professional growth is a priority. The team is committed to supporting each member’s success and development.

Join our dynamic Front-end engineering team at Code and Theory, where we are committed to delivering groundbreaking and immersive web experiences that captivate our clients and their customers. We strive to harmonize the challenges of adopting new technologies with the essential requirements of high performance, robust security, and accessibility. Collaborating with our diverse teams in engineering, design, and quality assurance, you will create innovative software solutions that address real-world challenges for remarkable clients. React is our primary front-end framework, and we pride ourselves on our extensive expertise in its implementation and the technologies surrounding it. As a Front-end Engineer, you will work closely with our cross-functional teams to discover and implement cutting-edge technologies that enhance user experiences and propel business growth.