About the job
Hello! Thank you for stopping by
Are you actively in search of a new opportunity? Or just exploring the market? Well... you might be in the right place!
We are on the lookout for a GTM Operations Analyst to aid in the execution of key business initiatives related to hardware across global markets, based in Montreal. This role falls within the broader Go-To-Market operations function and aims to bring structure, consistency, and visibility to new and evolving hardware programs.
This position is execution-focused, perfect for someone who thrives in a structured operational environment, is comfortable with ambiguity, and manages end-to-end processes in a fast-paced setting.
Your Responsibilities Include:
• Supporting Process Creation and Documentation
Assisting in developing operational documentation, including process flows and standard operating procedures (SOP), for new GTM hardware initiatives.
Translating business needs into clear and actionable workflows.
Identifying gaps, edge cases, or dependencies in early-stage processes.
• Managing Manual Process Execution
Executing recurring operational tasks related to hardware initiatives (e.g., data identification, eligibility verification, action tracking, billing triggers).
Extracting and filtering data from internal systems to identify relevant customer cohorts.
Facilitating communication flows between cross-functional stakeholders.
Ensuring accuracy and consistency during pilot phases and initial rollouts.
• Monitoring Performance and Maintaining Visibility
Tracking key operational indicators such as billing activity, adoption signals, and process compliance.
Maintaining tracking files and dashboards using Excel and internal reporting tools.
Reporting variances, trends, and issues for review by management.
