Customer Service Trainee/ Processor

Training Period (6-8 Weeks of Comprehensive Customer Service Training):Acquire in-depth knowledge of customer service best practices and company policies.Refine your call handling and troubleshooting skills to enhance customer satisfaction.Engage in customer interaction simulations to build real-world practical skills.Enhance your communication and problem-s…

Key Responsibilities:1. Drive the growth of the aftermarket business across various regions within the African territory.2. Address and resolve complaints from customers and dealers, including fault identification and correction.3. Troubleshoot and resolve issues regarding the installation and operation of chillers, packaged units, ducted split systems, and HVAC systems.4. Perform preventive, corrective, and breakdown maintenance on HVAC equipment and systems.5. Select appropriate replacement parts and manage the requisition of spare parts and consumables in accordance with company protocols for repairs and maintenance.6. Regularly maintain and update customer databases, service reports, and equipment maintenance history.7. Provide technical support and troubleshooting assistance.8. Conduct service training programs for service engineers and technicians representing distributors.9. Advise customers on repair options, including cost estimates, and recommend preventive maintenance strategies.10. Prepare quotes and execute service jobs efficiently.11. Respond promptly to emergency situations outside of regular hours to address immediate safety concerns.12. Assist customers in starting up and commissioning supplied equipment.13. Offer telephone and email support to customers for equipment startup or troubleshooting issues.

Event and Room Block CoordinationAssist the Director of Lodging and Account Managers in orchestrating room blocks for scheduled events.Efficiently create, modify, and cancel room reservations with precision.Maintain a comprehensive inventory of room allocations, reservations, and hotel assignments.Monitor hotel pick-up rates and proactively engage with hotels, CVBs, and partner clients.Review and interpret RFPs and contracted event agreements with hotels.Customer Service and Client SupportAct as the primary point of contact for customer inquiries through phone, email, and chat.Investigate and resolve reservation issues and housing-related concerns.Conduct outbound calls to attendees, hotel partners, venue staff, and event operators.Provide timely, accurate, and professional responses across all communication channels.Stakeholder and Partner RelationsFoster and maintain strong relationships with hotel partners and vendors.Engage in strategic meetings with event owners and venue teams to understand housing needs and clarify service offerings.Collaborate with venue staff and event owners to assess housing performance, pick-up trends, and address any concerns.Provide on-site representation at selected events, conferences, and sales meetings as needed.Reporting and Performance TrackingTrack booking sales pace and compile pre- and post-event metrics.Collect and analyze performance indicators to deliver actionable insights.Collaborate closely with internal teams to ensure KPIs are achieved and continuously improved.Marketing and Cross-Functional CollaborationCoordinate with the Marketing Department to bolster promotional strategies for event housing.Support outreach initiatives to enhance room block engagement and bookings.

Lead initiatives to attract and retain clients through strategic, solution-oriented business development.Oversee customer onboarding, training, and successful integration of AI-driven products.Serve as the main liaison between clients and our internal product and technology teams.Create and conduct impactful training sessions for clients and partners.Facilitate pilot programs, demonstrations, and ensure success post-implementation.

Join our dynamic team as a Service Technician Trainee where you will be at the forefront of delivering exceptional after-sales service for our Industrial Boilers division across East Africa while based in Kenya. Your role will involve regular visits to our industrial clients to foster strong relationships, enhance customer satisfaction, and showcase our service expertise. You will promote and sell our service offerings, including maintenance solutions, service contracts, and spare parts. Your proactive after-sales engagement will play a key role in identifying service opportunities and contributing to long-term business growth.Ensure optimal Boiler operation quality within your area of intervention.Manage existing maintenance contracts effectively.Respond to customer inquiries regarding troubleshooting.Oversee the supervision and commissioning of new Boilers.Generate detailed reports following each customer visit, offering recommendations for spare parts and retrofits.Maintain close collaboration with Boiler specialists in Germany.

Role Overview M-KOPA is hiring a Customer Operations Officer for its eMobility team in Nairobi. This position supports customers through the driving licensing process, working closely with driving schools, the retail team, and regulatory bodies such as NTSA. The role suits someone who pays attention to detail, follows up reliably, and communicates well with partners and colleagues. About M-KOPA and the Mobility Team M-KOPA’s Mobility team is growing quickly across Kenya. The team values operational precision and a strong customer focus. As Customer Operations Officer, the work spans several departments and involves external partners. The goal: help every new customer move smoothly from enrollment to becoming a fully licensed rider. The environment is process-driven, and success depends on careful coordination and proactive problem-solving. What You Will Do Oversee class enrollment, monitor learner attendance, and help issue introduction letters with driving schools and the customer experience team. Manage the issuance and tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs), ensuring compliance with regulations. Coordinate with NTSA to support timely processing and delivery of Smart Driving Licenses. Serve as the main operational contact for driving school partners, maintaining regular daily and weekly communication. Track rider enrollment numbers and collaborate with the retail team to ensure driving school packages are provided on time. Monitor customer conversion timelines and work with relevant teams to resolve any process delays.

Join our dynamic team as an Outlet Manager at Accor Hotels in Nairobi, where you will lead a passionate team dedicated to delivering exceptional service. Your expertise will ensure that our outlet operates smoothly, providing a memorable experience for our guests.

Operational Strategy & Leadership:Lead the development and execution of operational strategies aimed at driving the company's growth and achieving its objectives. Inspire and guide the operations team, cultivating a culture of excellence and continuous improvement.Process Improvement:Identify opportunities for process enhancements to boost operational efficiency and effectiveness. Leverage data and analytics to monitor performance metrics and inform decision-making.Resource Management:Supervise resource allocation, encompassing staffing, equipment, and materials, to ensure optimal utilization. Foster strong relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.Logistics & Supply Chain:Oversee logistics and supply chain operations to guarantee timely and cost-effective product delivery. Implement best practices in inventory management to minimize costs and maximize efficiency.Compliance & Risk Management:Ensure adherence to industry regulations, safety standards, and company policies. Proactively identify and mitigate operational risks, implementing corrective actions as necessary.Facility Management:Manage the maintenance and operation of company facilities to ensure a safe and productive work environment. Collaborate with facility management teams to address operational issues effectively.Customer Service & Support:Work closely with the sales manager to maintain high levels of customer satisfaction by overseeing customer service operations and resolving any issues. Implement customer feedback mechanisms to enhance service delivery.Budgeting & Financial Management:Develop and manage operational budgets, ensuring financial targets are met while optimizing resource allocation.

Join our dynamic team at Accor Hotels as a Duty Manager in the vibrant city of Nairobi. You will play a crucial role in ensuring the smooth operation of our hotel, overseeing daily activities, and providing exceptional service to our guests. Your leadership will help create memorable experiences for visitors while fostering a positive work environment for staff.

Join our dynamic team at Salix Data Africa Limited as a Project Manager, where you will play a key role in steering a variety of internal and external projects from inception to completion. You will independently oversee project lifecycles, crafting thorough project plans, task lists, and timelines, while efficiently allocating resources.Collaboration is at the heart of what we do; you will work alongside developers, operations teams, and various departments to ensure timely and scoped deliverables. As the main point of contact for your assigned projects, you will keep stakeholders informed and engaged throughout the process. Your keen insight will help you monitor milestones, track task progression, and prepare regular status updates for leadership.Proactively identifying potential roadblocks and escalating issues as necessary will be essential to mitigate project risks. You will maintain precise project documentation and communications, ensuring everything is appropriately archived. Weekly Capacity Reports and updates to the New Business Report post-SOW are part of your responsibilities, along with conducting Service Failure Reports when necessary.Collaboration with Senior Project Managers will enable you to resolve escalations, align on strategic objectives, and request additional resources when needed. Your involvement in process enhancements and team initiatives will contribute to refining project management practices across the organization. After project completion, you will conduct reviews to capture lessons learned and identify opportunities for improvement.

At Careers Activate Talent, we are dedicated to providing expert operations and supply chain advisory services tailored for beauty brands aiming to scale with precision and dependability. Our partnerships with high-growth consumer brands focus on enhancing operational infrastructure, optimizing margin performance, and ensuring reliable product availability.This role is situated in a dynamic, execution-oriented environment where attention to detail and accountability are paramount.Position OverviewThe Operations Manager plays a vital role in ensuring that our clients receive the right products in the right place at the right time. This hands-on position encompasses daily supply and material planning, purchasing execution, vendor coordination, data integrity, invoicing processes, and collaboration with logistics and fulfillment partners.A primary responsibility includes maintaining inventory and safety stock targets while proactively managing financial exposure. The Operations Manager will oversee purchasing and invoicing workflows from initial review to executive approval, ensuring the accuracy of critical operational data such as item master records, BOMs, and product costs.To succeed in this role, candidates must demonstrate strong analytical skills, proficiency in developing and managing Excel-based planning and financial models, and the ability to function effectively in capacity-constrained environments. The ideal candidate will possess a solid foundation in supply planning paired with a strong sense of ownership, meticulousness, and execution discipline.Key ResponsibilitiesOperational AccountabilityMaintain inventory and safety stock targets while managing product availability and inventory risk.Facilitate regular cross-functional meetings to synchronize on priorities, risks, and constraints.Supply & Material PlanningOversee end-to-end supply and material planning to ensure on-time and in-full product availability across various channels.Transform demand forecasts into actionable supply plans and production schedules for both components and finished goods.Develop and sustain Excel-based models to forecast supply, evaluate capacity, and analyze inventory levels.Monitor safety stock levels and adjust plans in response to shifts in demand or capacity.Manage packaging and artwork transitions to mitigate inventory exposure and prevent stockouts or excess.Collaborate with Product Development and Marketing teams regarding launch schedules and readiness.Purchasing, Invoicing & Financial OversightOversee purchasing activities to ensure they align with supply plans, budget constraints, and lead times.

Join Accor Hotels as a Reservations Manager, where you will lead a dedicated team to ensure exceptional guest experiences. Your role will involve overseeing all reservations activities, optimizing revenue through effective management, and implementing best practices to enhance operational efficiency. You will collaborate closely with various departments to maintain high service standards and guest satisfaction.

Join Alxafrica as an Entrepreneurship Development Manager in Nairobi, where you will spearhead initiatives aimed at fostering entrepreneurship and innovation within the local community. Your role will involve collaborating with startups, providing mentorship, and developing programs that empower aspiring entrepreneurs. This is an exciting opportunity to make a substantial impact in a dynamic environment.

Join Etihad Airways as a Sales Manager and lead our dynamic sales team in Nairobi to achieve exceptional results. You will be responsible for developing and executing effective sales strategies to drive revenue growth and enhance market share. This role requires a proven track record in sales management, excellent communication skills, and a passion for delivering outstanding customer service.

Join our dynamic team at SGS as a Requisition-to-Pay Manager, where you will oversee the entire procurement process, ensuring efficient and effective operations. You will play a crucial role in enhancing our shared services center, driving process improvements, and fostering strong vendor relationships. Your expertise in finance and procurement will contribute significantly to our mission of delivering excellence in service.

Job PurposeTo ensure the safe and efficient management of product movement, handling, and storage within the cold storage facility, aligning with customer requests while effectively leading the team and optimizing equipment usage.Roles & Responsibilities:Supervise all aspects of receiving, warehousing, distribution, and maintenance operations to ensure smooth processes.Design the warehouse layout and implement strategies for optimal space utilization.Comply with all relevant warehousing and handling legislation requirements.Uphold high standards of health, safety, hygiene, and security within the warehouse environment.Oversee stock control and ensure accurate reconciliation with the data management system.Develop and manage the annual budget for warehouse operations.Coordinate and communicate effectively with clients, suppliers, and transport companies to facilitate operations.Schedule work shifts, assign tasks, and evaluate performance outcomes of team members.Recruit, train, coach, and motivate warehouse staff to achieve operational excellence.Generate regular reports and statistics, including inbound/outbound status and dead stock reports.Collaborate with sales, marketing, and customer finance teams to understand demand forecasting and drivers.

Lead – Athlete Manager Location: Nairobi or Zurich, with travel required Department: Global Athlete Strategy & PartnershipReports to: Head of Athlete Management Role Overview: This key position is instrumental in defining On’s athlete strategy across Africa, a vital hub for global distance running. As the Lead – Athlete Manager, you will oversee athlete partnerships in the region, ensuring our athletes receive exceptional support while cultivating robust, long-term relationships with them and their representatives. You will be responsible for managing our Kenya Training Camp, guaranteeing it functions as a premier environment for athlete development, while nurturing relationships with athletes, coaches, and the broader local running community. This role involves identifying and recruiting emerging talent, leading athlete negotiations, and collaborating with athletes throughout their journey with On. As a central liaison between athletes and internal cross-functional teams—including Product Development (Footwear, Apparel, Accessories), Marketing (Storytelling, Social, Events), Product Verticals, PR, and Regional Teams—your objective is to facilitate athlete success at the highest competition levels while crafting engaging athlete and product narratives that bolster On’s reputation in the global running arena. Your Mission Athlete Relationship Management: Develop and sustain strong, trusting relationships with On’s athletes across Africa, their coaches, and representatives. Serve as the main point of contact for athlete needs, ensuring comprehensive support throughout their careers. Manage athlete communications, career development discussions, and partnership assistance while maintaining a network conducive to identifying new talent for the brand. Collaboration with Global Athlete Strategy & Partnership Team: Lead the strategic management and development of On’s Kenya Training Camp, ensuring it provides a world-class training environment for elite athletes. Foster strong relationships with local coaches, training groups, and community stakeholders to ensure smooth operations and a high-performance culture. Utilize the camp as a central hub for athlete support, collaboration, and talent cultivation. Execution of Athlete-Driven Programs: Coordinate and implement athlete-focused programs that align with On’s mission and values.

Join Digital Divide Data as an AI Solutions Manager, where you will lead the charge in developing innovative AI solutions that empower communities and organizations. You will be responsible for managing AI projects, collaborating with cross-functional teams, and ensuring the successful delivery of AI-driven solutions that meet client needs.In this role, you will leverage your expertise in artificial intelligence, project management, and strategic thinking to drive initiatives that enhance operational efficiency and deliver measurable results.

Role overview Standard Bank Group seeks a Business Development Manager based in Nairobi. The main focus of this position is to drive growth strategies and expand the bank’s presence in the market. The role centers on identifying new business opportunities, building strategic partnerships, and strengthening relationships with clients. What you will do Find and pursue new business prospects to help meet growth objectives Develop and maintain partnerships that broaden the bank’s reach Deepen client relationships to support satisfaction and long-term retention Work closely with teams from different departments to deliver value for clients and stakeholders Requirements Experience in sales and business development Background managing key accounts History of designing solutions that fit client needs Strong collaboration skills with cross-functional teams

Join our dynamic team at Agility as a Strategic Account Manager, where you will be pivotal in nurturing and expanding relationships with our key clients. Your main goal will be to ensure exceptional client satisfaction while identifying new sales opportunities that drive growth. In this role, you will represent Agility and engage with major clients, leveraging your outstanding communication skills and customer-centric approach. If you’re passionate about building strong relationships and achieving sales targets, we want to hear from you!ResponsibilitiesOversee and manage a portfolio of key accounts.Meet and exceed assigned strategic account objectives.Develop and maintain strong, long-lasting client relationships.Regularly communicate with clients and address their specific inquiries.Propose innovative solutions to meet client needs effectively.Resolve client complaints and issues promptly and effectively.Act as a bridge between key customers and internal teams.Identify and pursue new potential strategic clients.