Client Relationship Representative (Field-Based)

As a Client Relationship Representative at viva, you will play a pivotal role in enhancing client satisfaction and loyalty. Your primary responsibility will be to build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded. You will engage directly with clients in the field, providing tailored solutions and su…

Marcus Evans has been a premier global business intelligence and event organization since 1983, operating from 49 offices across more than 20 countries. We proudly serve C-level executives from 98% of the Fortune 1000 companies, leading the way in various sectors including healthcare, legal, pharmaceutical, investments, energy, and packaging.The Client Services Manager (CSM) is integral to managing the complete account lifecycle, from preparation to follow-up after summits. Your primary responsibilities will include scheduling calls, ensuring quality control, supporting training for new account managers, and maintaining comprehensive documentation for senior leadership. You will ensure that all client interactions meet our high standards and that internal teams remain synchronized.This is an in-person position based in our Nicosia office.

Join TSMG as a Field Data Collection Specialist!Are you passionate about gathering critical data to enhance mapping applications? At TSMG, we specialize in field data collection where automation falls short. Our dedicated teams traverse Europe and North America, meticulously counting features, capturing images and videos, recording audio, and scanning areas to provide the precise details necessary for informed decision-making.Project Overview:The core mission of this project involves collecting visual and geo-data aimed at improving online mapping applications.Your Role:We are seeking enthusiastic surveyors to join our team in various European countries. As a Field Data Collection Specialist, you will be equipped with a specialized camera backpack to document the surroundings while walking between designated locations within the assigned area.Work Schedule:Monday to Friday, with a commitment of 6 to 8 hours per day.

Join Yodeck as an Account Executive focused on mid-market clients! In this pivotal role, you will leverage your sales expertise to drive business growth while building strong relationships with our clients. You will be responsible for identifying opportunities, understanding client needs, and delivering tailored solutions that enhance their experience with our platform.

Are you ready to elevate customer service and ensure smooth operations? We are on the lookout for an Online Exams & Customer Experience Assistant to provide exceptional support while safeguarding exam integrity. As an essential member of our dynamic team, you will contribute to enhancing the efficiency and quality of PeopleCert’s global certification services. Join us and make a difference!As the Online Exams & Customer Experience Assistant - English Speaking, your responsibilities will encompass the following:Customer Service:Deliver outstanding customer service to candidates, testing centers, and stakeholders via email, chat, and phone.Resolve inquiries, tackle issues, and ensure a positive customer experience throughout the examination and certification journey.Online Proctoring:Supervise the secure and equitable administration of certification exams at designated testing sites or online platforms.Enforce examination rules and protocols to uphold the integrity of the certification process.Manage any technical or procedural challenges that may occur during exams.Back-Office Exam Operations:Carry out administrative functions related to exam registrations, scheduling, and result processing.Keep accurate and current records in our systems, ensuring adherence to established procedures and standards.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Duties:Work effectively within a team environment and communicate with other teams to achieve the best possible outcomes.Perform any reasonably assigned duties and tasks relevant to the role while applying a flexible and customer-centric approach to support PeopleCert’s global operations across multiple time zones.Ensure that your work aligns with the company values of “Quality - Passion - Integrity – Innovation” at all times.

As Product Manager for Loyalty Programs at Libertex Europe in Nicosia, the focus is on shaping and managing the company’s loyalty and rewards ecosystem. This role plays a key part in client retention, turning insights from trader behavior and business objectives into loyalty programs that engage and deliver measurable value. Collaboration across product development, commercial strategy, and marketing is central, with a direct link to revenue growth and client lifetime value. Main Responsibilities Own and prioritize the roadmap for loyalty products and schemes, ensuring alignment with business goals such as client retention, trading volume, and lifetime value. Research competitor loyalty programs and analyze trends in fintech and gaming to identify new ways to stand out. Create frameworks for segmenting clients by behavior, value, and engagement to support personalized loyalty experiences. Lead the evaluation, selection, and integration of loyalty platforms (both in-house and third-party), defining requirements and taking responsibility for the solution. Identify integration needs between the loyalty platform and related systems, including trading platforms, CRM, client portals, and payment infrastructure. Draft detailed product requirements, user stories, and acceptance criteria for loyalty features, covering both client-facing and backend components. Work closely with engineering, design, QA, and vendors to deliver loyalty product updates on schedule and according to specifications. Define and monitor success metrics for loyalty initiatives, such as engagement rates, churn reduction, redemption rates, and cost per retained client. Coordinate with Sales, Product, and Marketing teams to launch loyalty campaigns that provide value to clients. Role Focus This position centers on client retention and engagement. The Product Manager translates business needs and trader insights into loyalty programs that support growth and long-term relationships. The role requires balancing strategic planning with hands-on execution, working across teams to deliver results. Collaboration Regular interaction with engineering, design, QA, and external vendors is expected. The Product Manager also partners with Sales and Marketing to ensure loyalty campaigns align with broader company objectives.

Why join our team? Because this isn't just a job in Retail; it's your story!Make your mark on our history!Engage with potential customers, build relationships with new clients, and maintain connections with existing customers.Develop sales strategies and promote/update products/services.Record customer information and utilize CRM systems.Participate in creating proposals and offers.Conduct market and competitive analysis to identify opportunities.Monitor sales targets and actively contribute to meeting corporate goals, reporting progress to management.Implement company policies, procedures, and operational guidelines.A Day in Our Team:Respond to customer inquiries through various channels, including phone and corporate communication platforms, with a service-oriented attitude.Efficiently manage a high volume of incoming calls.Utilize and manage company processes and systems for smooth call center operations.Identify customer needs, clarify information, investigate issues, and provide solutions or alternatives while adhering to company procedures.Achieve qualitative and quantitative personal and team goals.Monitor the progress of customer requests and provide timely updates.Handle customer issues with care.Support additional back-office tasks as required.We are looking for:Holder: High School DiplomaExperience: 1-2 years in a call center environment, previous experience in retail (preferred).Computer Skills: Proficiency in MS Office is essential for an organized and efficient daily routine, enabling effective task management.English Proficiency: This will allow you to communicate effectively with people from different cultures (both written and spoken).Excellent knowledge and understanding of call center processes. Qualifications and Skills:Passion & Kindness: Good customer service starts with respect for others.Collaboration & Persistence: Only a dynamic and strong team can create the best experience for our customers.Comfort in Communication: Communication is key to better understanding and serving.Enthusiasm and Energy: Our goal is to...