Customer Care Manager

Role Overview Rentokil Initial is hiring a Customer Care Manager for a permanent, full-time role based in Perth, Western Australia. This position offers the chance to grow within a supportive sales team while focusing on customer service and retention. The Customer Care Manager reports directly to the Sales Manager and plays a key part in maintaining strong …

Role Overview Rentokil Initial is looking for a skilled Customer Care Manager to join the team in Perth, Western Australia. This is a permanent, full-time position focused on strengthening relationships with existing customers and protecting the business services portfolio. The Customer Care Manager reports directly to the Sales Manager and plays a key role in customer retention and satisfaction. Main Responsibilities Forecast and monitor customer retention metrics. Handle customer complaints and manage accounts at risk. Build and maintain trusted relationships with key accounts, stakeholders, and executive sponsors. Manage customer escalations, ensuring timely and effective resolution. Prioritize and track customer-related tasks, meeting all deadlines. Keep detailed records of retention activities. Identify new business opportunities and share them with internal teams. Support Customer Service, Sales, and Operations teams in reaching targets and deliverables. Respond to customer inquiries and resolve issues within set timeframes. Benefits Fully-maintained company vehicle, fuel card, and mobile phone. Attractive commission structure. Comprehensive induction and training programs. Employee assistance program available for employees and their families. Ongoing learning and development opportunities. Clear career progression pathways. What We Look For At least 3 years of customer service experience. Background in the service industry. Valid Driver's License (required). Experience in Account Management and resolving customer service issues. Proven ability to meet customer service metrics as part of a team. Strong written and verbal communication skills. Excellent organizational and time management skills. Keen attention to detail and strong problem-solving skills. Comfortable managing multiple tasks at once. Ready to take the next step? Click Apply to submit your resume.

About the Role Rentokil Initial is hiring a permanent full-time Customer Care Executive in Perth, Western Australia. This position supports our business customers and plays a key part in strengthening client relationships and supporting business growth. What You Will Do Act as the first point of contact for incoming calls and emails from new and existing customers. Offer tailored recommendations for Rentokil Initial’s solutions to prospects and current clients. Identify new business leads and communicate them to the field sales team, following company procedures. Handle customer inquiries efficiently, aiming for prompt and effective resolution. Focus on retaining clients by finding opportunities to renew or upgrade existing contracts. Generate quality sales leads for the field-based sales team. Work closely with other departments to resolve customer issues in a timely manner. Strive to resolve customer issues during the first contact. Reporting Line This role reports directly to the Customer Service Manager.

Join our dedicated team at Home Instead Care as a Care Assistant, where your compassion and skills will make a meaningful difference in the lives of individuals in our community. As a Care Assistant, you will provide essential support to clients in their homes, ensuring their comfort and well-being.Your responsibilities will include assisting with daily activities, personal care, and companionship, enabling our clients to maintain their independence and quality of life.

Join our dedicated team as a Care Professional, where you will provide essential support and companionship to seniors in Perth. You will be instrumental in enhancing the quality of life for our clients through personalized care tailored to their needs. Your role will involve assisting with daily activities, offering emotional support, and ensuring a safe and comfortable environment for those you care for.

About UsCorePlan is an innovative tech startup based in Perth, revolutionizing the mining sector with our cutting-edge SaaS drilling management platform. We are dedicated to replacing traditional paper and spreadsheets with a streamlined digital solution that is embraced by clients around the globe. Our mission is to enhance digital drilling operations in the mining industry, and we are proud of our strong momentum. Join our dynamic team of self-motivated professionals as we develop the next generation of mining software.The RoleWe are excited to invite applications for the position of Customer Success Manager. This pivotal role will concentrate on implementations and onboarding, guaranteeing seamless transitions from sale to full platform adoption for our customers.Key ResponsibilitiesOversee complete pre-sales and implementation initiatives from inception to launchCraft and implement comprehensive project plans catering to each client's unique requirementsTailor the CorePlan platform to fulfill specific customer needsExecute thorough data migration and validation proceduresDesign and conduct customized training sessions for diverse user rolesManage project schedules, milestones, and resources to ensure timely and successful deploymentsCollaborate effectively with our global team to meet customer-specific requirementsEstablish and maintain project best practices and documentationOffer post-implementation support to facilitate smooth adoption and resolve any challengesConduct regular follow-ups and health assessments with assigned accountsWork independently while ensuring robust communication with the teamIdeal Candidate ProfileAt least 3 years of experience in Customer Success, project management, or consulting, preferably within a SaaS environmentBachelor's degree in Business, Computer Science, Engineering, or a related field (preferred)Demonstrated success in implementing complex software solutionsStrong project management capabilities with the ability to juggle multiple implementations concurrentlyExceptional communication and presentation skills

About Cin7 Cin7 builds inventory management software for modern product sellers. With a global footprint and a focus on helping businesses manage inventory across multiple sales channels, Cin7 continues to grow rapidly. Role Overview The Customer Success Manager in Perth, AU plays a key role in supporting Cin7 customers after onboarding and as they scale. This position focuses on customer retention and driving product adoption, making sure customers get the most value from the Cin7 platform throughout their journey. What You Will Do Act as a main point of contact for customers post-onboarding, guiding them as they grow with Cin7. Promote and support the adoption of Cin7’s inventory management platform. Work closely with Sales, Onboarding, Product, and Support teams to address customer needs and remove obstacles. Champion customer feedback and collaborate on product improvements. Help ensure high levels of customer satisfaction and retention. Impact This role directly influences customer loyalty, retention, and product development. Every interaction reflects Cin7’s commitment to simplifying the selling process and delivering excellent service.

As a Care Professional at Home Instead, you will play a vital role in enhancing the quality of life for our clients. You'll provide compassionate support and assistance with daily activities, enabling our clients to maintain their independence in the comfort of their homes.Join a dedicated team where your contributions make a meaningful difference in the lives of others. We seek individuals who are passionate about caregiving, with a commitment to delivering high-quality service.

National Dental Care in Perth has an opening for a full-time Oral Health Therapist. This role centers on promoting oral health and hygiene, with a strong emphasis on delivering quality care to patients throughout the community. What you will do Provide preventive and therapeutic oral health treatments for patients Educate individuals on dental hygiene and encourage healthy habits Help create a welcoming, supportive atmosphere in the clinic Requirements Genuine interest in improving oral health within the community Professional attitude and clear communication skills Dedication to patient care and dental education

Join our dynamic team at Entain as a Retail Customer Service Representative, where you will play a pivotal role in enhancing the customer experience. Your primary responsibilities will include assisting customers with inquiries, providing product information, and ensuring a seamless shopping experience. We value individuals who are passionate about customer service and eager to contribute to our success.

Critical Care Registrar – Major Regional Health ServiceWe are excited to invite applications for the position of Critical Care Registrars (PGY4+) to join our dynamic and well-equipped ICU team at a prominent regional trauma retrieval center.About the Role In this vital role, you will collaborate within a dedicated critical care team, delivering exceptional, patient-centric care across a 10-bed ICU/HDU service that spans two campuses. You will be responsible for managing a diverse caseload of critically ill adult and occasional pediatric patients under the mentorship of seasoned ICU consultants.Your key responsibilities will include: Direct clinical management and consultation for ICU/HDU patients Active involvement in trauma and retrieval cases Contributing to departmental quality assurance and safety initiatives Providing support and mentorship to junior doctors Engaging in educational and training opportunities to foster professional development What We Offer Competitive remuneration in line with state EBA/Award Full-time roles that promote an excellent work-life balance Comprehensive induction, training, and mentorship from senior clinicians Opportunities to participate in service development and quality improvement initiatives Access to research opportunities and teaching activities About You MBBS or equivalent, with active AHPRA registration (or eligibility) PGY4+ with substantial experience in critical care (ICU, ED, or anaesthesia) Preferred exposure to both pediatric and adult clinical settings Demonstrated teamwork, communication, and problem-solving abilities Why Choose This Role? This position offers an incredible opportunity to work within one of the largest regional health services, conveniently located with a short flight from Melbourne and Sydney, catering to a community of over 300,000 residents. The health service is experiencing significant growth, including the upcoming launch of a state-of-the-art Emergency Department and a new hospital campus in the near future.Lifestyle Benefits Embrace an enviable work-life balance in a vibrant regional center, with easy access to major cities, wine regions, and outdoor adventures. This area boasts excellent educational institutions, affordable living, and a welcoming community ideal for healthcare professionals looking for a supportive environment and opportunities for personal and professional growth.To apply, please submit your CV using the button below. For inquiries regarding this position, feel free to reach out to Anna at ania@mediix.com.au.All applications will be treated with the utmost confidentiality. We encourage candidates from all backgrounds to apply.

Entain seeks a Customer Service Representative to join the retail team in Perth. This role centers on face-to-face support for customers, providing information about products, and handling concerns with a positive approach. Key responsibilities Respond to customer questions and requests at the retail site Share clear and accurate details about products Handle complaints and resolve issues professionally Contribute to a friendly, welcoming atmosphere for every visitor Requirements Warm, approachable communication skills Interest in assisting customers and delivering helpful service Ability to answer questions and solve problems efficiently

About Datacom Datacom partners with organizations and communities across Australia and New Zealand, working to improve lives and help businesses use technology for growth and innovation. Role Overview The Customer Partnerships Lead is a senior leadership role based in Perth, Western Australia. This position manages key accounts, leads strategic growth initiatives, and builds strong relationships across a variety of customer segments. Oversight extends through the full customer lifecycle, from strategic planning and growth to ensuring ongoing sustainability and profitability. This role shapes and implements strategies that drive growth and profitability while maintaining high customer satisfaction. The Customer Partnerships Lead has significant influence over Datacom’s offerings, adapting to changing market demands and customer needs. What You Will Do Manage and grow key customer accounts across multiple segments Develop and execute strategies for growth, sustainability, and profitability Build and maintain strong, long-term relationships with customers Oversee the entire customer lifecycle, ensuring positive outcomes for both Datacom and clients Contribute to shaping Datacom’s service offerings in response to market and customer trends Who We’re Looking For Entrepreneurial mindset with a track record of executive-level experience Deep experience building and maintaining customer relationships Strong strategic thinking and ability to identify future opportunities Comfortable influencing business direction and driving initiatives Work Location and Flexibility This role is based in Perth. Time onsite with customers is a priority, but Datacom supports a balance between in-office and remote work to suit team and individual needs.

Join KPMG Australia as a Dynamics 365 Customer Engagement Technical Lead, where you will spearhead the implementation and management of Microsoft Dynamics 365 solutions. Your role is crucial in driving technical excellence and ensuring that our clients maximize the value of their customer engagement platforms.As a part of our dynamic technology team, you will collaborate with cross-functional teams to design, develop, and deploy innovative solutions that enhance user experiences and streamline business processes. This position offers an exciting opportunity to work with cutting-edge technology in a supportive and inclusive environment.

Join Our Team as a Remote Customer Service RepresentativeAre you looking to earn extra income from the comfort of your home? We are seeking motivated individuals from across the nation to engage in valuable online polling and customer service tasks. Apply now!As a Remote Customer Service Representative, you will have the flexibility to set your own hours while performing essential duties such as data entry, responding to emails, completing surveys, and participating in various online projects. This role not only provides a source of additional income but also offers a chance to influence upcoming products and market trends.Your contributions will play a crucial role in helping companies collect and analyze data to drive business decisions, and you may even get early access to new products! Key Responsibilities:- Participate in online surveys and polls- Conduct data entry and email correspondence- Provide feedback on products and servicesCompensation:- Flexible payment options available, including PayPal and direct deposit- Part-time opportunityAPPLY NOW: https://5o6x7a.ttrk.io/5de57100dad44600015ccad1If you thrive in a self-directed environment and enjoy tasks such as data entry and customer service, we want you on our team!We welcome applicants from diverse backgrounds, including data entry, telemarketing, customer service, sales, administrative roles, and more!APPLY NOW: https://5o6x7a.ttrk.io/5de57100dad44600015ccad1

About the Role AECOM is hiring a Project Manager in Perth. This role involves leading and coordinating projects from initial planning through to delivery. The position calls for someone who can manage resources, keep projects on track, and communicate effectively with stakeholders. What You Will Do Oversee project activities from start to finish Coordinate teams and allocate resources to meet project goals Engage with stakeholders to ensure clear communication and alignment Monitor progress and address challenges as they arise What We’re Looking For Experience managing projects in a professional setting Strong organizational and coordination skills Ability to communicate clearly with team members and stakeholders Proactive approach to problem-solving and project delivery

Join our dynamic team at Colliers International as an Experienced Property Manager. In this pivotal role, you will oversee a diverse portfolio of properties, ensuring optimal management and client satisfaction. Your expertise will guide our clients through the complexities of property management, maximizing their investments while delivering exceptional service.Key responsibilities include:Managing day-to-day operations of properties.Building and maintaining strong relationships with tenants and clients.Conducting property inspections and ensuring compliance with regulations.Developing and implementing effective marketing strategies to attract tenants.Preparing financial reports and budgets.

About the Role Accor Hotels in Perth is hiring a Duty Manager to help deliver smooth operations and excellent guest experiences. This position involves hands-on oversight of daily hotel activities, direct staff supervision, and prompt response to guest questions or concerns. Main Responsibilities Oversee daily hotel operations to ensure everything runs smoothly Manage and support staff across departments Handle guest inquiries and resolve concerns with professionalism Maintain high standards of service and property presentation

Join sia as a Business Transformation Manager, where you will play a pivotal role in driving strategic initiatives that enhance operational efficiency and lead transformational change across the organization. In this dynamic position, you will collaborate with cross-functional teams to identify areas for improvement and implement innovative solutions that align with our business objectives.

Join sia as the Manager of Health & Business Transformation, where you will lead pivotal initiatives that drive improvements in healthcare systems and business processes. You will be responsible for developing strategies that align healthcare practices with business objectives, ensuring enhanced patient care and operational efficiency. This is a unique opportunity to make a significant impact in the health sector while collaborating with a dynamic team.