Customer Experience Agent (Overnight Shift)

🌟 Embrace the Future of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, revolutionizing the way you buy, sell, and discover your favorite items. Our mission is to redefine e-commerce by seamlessly merging community, shopping, and entertainment into a unique experience tailored just for you. As a …

Embrace the Future of Commerce with Whatnot!Whatnot is the leading live shopping platform in North America and Europe, dedicated to helping you buy, sell, and discover the items you cherish. We're revolutionizing e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote co-located team, we are driven by innovation and grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are shaping the future of online marketplaces together.From fashion and beauty to electronics and collectibles such as trading cards and comic books, our live auctions offer something for everyone.And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functional areas. Stay updated with the latest Whatnot news on our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while bringing communities together through commerce. Role OverviewAs a member of the Customer Experience team, you will play a crucial role in delivering exceptional user experiences through effective order management, insightful problem-solving, and ongoing improvement initiatives. This position will provide you with valuable exposure to real user needs and insights into the daily operations of a rapidly growing company. As a Customer Experience Agent, your mission will be to guarantee that customers receive their orders promptly and efficiently. When challenges arise, you will be at the forefront, ensuring resolution. This role is an excellent starting point for developing strong problem-solving abilities, understanding product scalability, and advancing your career in a dynamic marketplace environment.This is a high-impact position where your contributions will significantly enhance our users' experiences:Engage with buyers and sellers with a customer-first approach, ensuring a memorable experience.Resolve customer inquiries regarding payments, orders, shipments, and general questions with excellence and efficiency.Become adept in Whatnot’s products, processes, and systems to drive positive outcomes for our users.Collaborate with various departments to troubleshoot, research, and resolve open questions.Continuously seek opportunities for process improvement and contribute to team goals.

Join our innovative team at Sonsoft Inc. as a Java / J2EE Consultant. In this role, you will leverage your expertise in Java and J2EE technologies to develop robust applications that meet client needs. Collaborate with cross-functional teams to deliver high-quality software solutions while enhancing your skills in a dynamic environment.

Join our dynamic team at Sonsoft, Inc. as a Java / J2EE Consultant where you will leverage your expertise in Java technologies to drive innovative solutions for our clients. In this full-time position, you will be responsible for developing and maintaining applications, collaborating with cross-functional teams, and ensuring high performance and responsiveness of applications.

Join our dynamic team at Sonsoft Inc. as a Java / J2EE Consultant! In this role, you will leverage your expertise in Java and J2EE technologies to deliver high-quality software solutions. You will be collaborating with cross-functional teams to design, develop, and maintain scalable applications, ensuring optimal performance and user experience.

Join ASM and be at the forefront of technological innovation in a collaborative environment.With over 55 years of industry leadership, ASM is a pioneer in semiconductor technology, employing more than 4,500 talented individuals from 70 different nationalities. Our advanced semiconductor devices are integral to transformative trends including 5G, cloud computing, AI, and autonomous driving. We are committed to diversity, inclusion, and sustainability, making a positive impact across the globe. Our development programs are designed to foster your professional growth, pushing the boundaries of innovation.As a pivotal member of ASM's Software Engineering team, you will create cutting-edge control software that powers the most advanced semiconductor manufacturing equipment globally. Your contributions will significantly influence robotics, gas flow systems, and temperature control hardware, delivering real-time performance in chip production. Working from our Phoenix office, you will engage in global collaboration to define the future of semiconductor automation and factory integration.

Join Sonsoft Inc., a leading provider of innovative technology solutions, as an IBM Data Power Developer. In this role, you will work closely with a dynamic team to design, develop, and implement data integration solutions using IBM Data Power technology. Your expertise will contribute significantly to our clients' success by delivering high-quality solutions that meet their unique needs.

Be a Part of the Evolving Commerce Landscape with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to enabling users to buy, sell, and discover beloved items. We are reshaping the e-commerce experience by merging community, shopping, and entertainment into a unique platform tailored for you. As a fully remote team with hubs in the US, UK, Germany, Ireland, and Poland, we are driven by innovation and guided by our core values. Together, we are crafting the future of online marketplaces.From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions cater to diverse interests and passions.As one of the fastest-growing marketplaces, we seek innovative, proactive problem-solvers across all areas. Keep up with the latest updates from Whatnot on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses, fostering connections through commerce. Role OverviewAs a vital member of the Customer Experience team, you will play a key role in ensuring an exceptional user experience through process enhancements, order oversight, and effective problem resolution. Your mission will be to ensure that customers receive their orders promptly and to rectify any issues that may arise.Engage with buyers and sellers with a customer-centric approach, fostering a positive experience.Address all customer inquiries related to payments, orders, shipments, and general questions with exceptional quality and efficiency.Develop expertise in Whatnot’s products, processes, and systems to deliver favorable results for our users.Collaborate with various departments to troubleshoot, investigate, and resolve outstanding inquiries.Proactively identify opportunities to reduce repeat queries and enhance the overall customer experience.We offer the flexibility to work remotely or from one of our global office locations, and we value in-person collaboration for strategic planning, problem-solving, and team bonding. Candidates must reside within the US.

Be Part of the E-Commerce Revolution with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, providing a unique space to buy, sell, and explore items you cherish. Our mission is to transform e-commerce by merging community, shopping, and entertainment into a vibrant ecosystem tailored just for you. As a part of our remote and co-located team, we thrive on innovation, grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles, including trading cards, comic books, and live plants, our live auctions are crafted to cater to diverse interests.The journey has just begun! As one of the fastest-growing marketplaces, we are seeking bold, innovative problem solvers across all departments. Stay updated with Whatnot's latest news on our blog and engineering insights. Join us in empowering individuals to turn their passions into thriving businesses while fostering community through commerce. Role OverviewWe are on the lookout for dedicated Trust and Safety Specialists to uphold the safety and integrity of our platform. Collaborating with your team, you will identify potential risks, enforce our policies, and ensure a secure experience for both buyers and sellers while handling sensitive customer cases. Your prompt and thorough investigations will be essential in protecting our community and delivering fair, consistent outcomes.Key Responsibilities:Engage regularly with the team to monitor and review potentially suspicious activities, helping to safeguard our users and mitigate financial risks.Respond promptly and accurately to interdepartmental Service Level Agreements (SLAs) while maintaining a high standard of work quality.Conduct comprehensive reviews of transactions to ensure compliance and safety.Analyze trends to identify opportunities for enhanced safety measures and improved outcomes.Communicate effectively with customers to address inquiries related to trust and risk.Provide responsive email and chat support to users requiring immediate assistance.

Join our innovative team at Sonsoft Inc. as a Java Architect and play a pivotal role in designing and implementing cutting-edge Java applications. You will collaborate with cross-functional teams to define system architecture, optimize performance, and drive best practices in software development.

Step into the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, where you can buy, sell, and explore the items you cherish. We are revolutionizing e-commerce by intertwining community, shopping, and entertainment into a unique platform tailored just for you. As a remote co-located team, we thrive on innovation, guided by our core values. With operational hubs spanning the US, UK, Germany, Ireland, and Poland, we're collaboratively crafting the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And this is just the beginning! As one of the fastest growing marketplaces, we seek innovative and forward-thinking problem solvers across all sectors. Stay updated with the latest from Whatnot by checking our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce. Role OverviewAs a vital member of the Customer Experience team, you will play an essential role in ensuring an exceptional user experience through process enhancements, order management, and effective problem-solving. Your mission will be to guarantee that our customers receive their orders promptly, and should any issues arise, you will be dedicated to rectifying them swiftly and efficiently.Engage with buyers and sellers with a customer-first mindset, ensuring a delightful experience.Address and resolve all customer inquiries regarding payments, orders, shipments, and general questions with high-quality responses in a timely manner.Become proficient in Whatnot’s products, processes, and systems to drive favorable outcomes for our users.Collaborate with various departments to troubleshoot, research, and resolve outstanding inquiries.Identify opportunities to reduce repetitive contacts and enhance the overall customer experience.We provide flexible work-from-home options or the opportunity to work from one of our global office hubs. We value in-person interactions for planning, problem-solving, and building connections. Candidates in this role must reside in...

Join Sonsoft Inc. as a Project Lead specializing in Hadoop and Java technologies. In this pivotal role, you will oversee project development, manage a team of talented developers, and ensure the successful delivery of high-quality software solutions. Your expertise in Hadoop and Java will be essential in guiding the team through complex technical challenges and fostering an environment of innovation.

Role Overview Lucid Motors is hiring an SQA and Test Infrastructure Development Engineer in Phoenix, AZ. This role focuses on building and maintaining software quality assurance processes that help ensure the reliability and performance of Lucid's electric vehicles. What You Will Do Develop and execute software quality assurance procedures for vehicle software systems. Design and implement test infrastructure to support the software development lifecycle. Work closely with teams across engineering and product to align testing strategies with project goals. Collaboration This position involves regular collaboration with cross-functional groups to deliver reliable, high-performing vehicle software. The work supports Lucid's ongoing commitment to quality and innovation in electric vehicles.

Embrace the Future of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to helping you buy, sell, and explore your passions. We are transforming the e-commerce landscape by merging community, shopping, and entertainment into a personalized experience just for you. As a part of our remote co-located team, we thrive on innovation while being grounded in our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.Whether it’s fashion, beauty, electronics, or collectibles like trading cards and comic books, our live auctions cater to every interest.And this is just the beginning! As one of the fastest growing marketplaces, we seek dynamic, innovative problem solvers across all sectors. Stay updated with Whatnot on our news and engineering blogs and join us in empowering individuals to turn their passions into thriving businesses while fostering community through commerce. Role OverviewWe are on the lookout for dedicated Trust & Safety Specialists to uphold the safety and integrity of our platform. In this collaborative role, you will proactively identify potential risks, enforce our policies, and safeguard the experiences of both buyers and sellers while handling sensitive customer cases. Your prompt and thorough investigations will play a crucial role in protecting our community and ensuring equitable outcomes.In this role, you will:Collaborate daily with your team to assess suspicious activities and support the company in protecting genuine users while minimizing financial risks.Swiftly and diligently meet interdepartmental Service Level Agreements (SLAs) while maintaining a high standard of work quality.Perform detailed transaction reviews to ensure compliance and safety.Analyze trends to identify opportunities for enhanced results and risk mitigation strategies.Engage with customers to address inquiries related to trust and safety.Provide prompt email and chat support for users seeking immediate assistance.

Join Sonsoft Inc. as an IBM DataPower Developer in Phoenix, where you will play a critical role in optimizing our data integration and security solutions. We are looking for skilled professionals who are passionate about leveraging IBM DataPower technologies to enhance our service delivery and drive innovation.

Join Semperis as a Technical Enablement Engineer! Our mission is to be a Force for Good, starting with creating an exceptional workplace. We are committed to empowering our employees, fostering a culture of support, purpose, and personal growth. Recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000 and a multi-year Inc. Best Workplace awardee, we focus on balancing work and life for our team.Position OverviewAs a Technical Enablement Engineer, you will play a crucial role in advancing our technical enablement initiatives. You will be responsible for the development and operation of our hands-on lab ecosystem for Semperis products, including DSP, ADFR, DRET, Lightning, Ready1, and Migrator. In this individual contributor role within the Global Technical Enablement team, you will also coordinate internal technical enablement sessions for our global workforce.You will collaborate closely with Product, Engineering, Technical Delivery, Pre-Sales, and Partner teams to translate product capabilities and real-world implementation patterns into high-fidelity, validated lab experiences that can be scaled and managed effectively.Key ResponsibilitiesHands-On LabsOversee the processes for our hands-on lab environment for all Semperis products.Design scalable, repeatable lab topologies that replicate real-world enterprise identity environments and common customer deployment patterns.Lead the technical implementation and configuration of our lab delivery platform, including all necessary integrations, templates, and automation to support complex scenarios.Establish and uphold standards for network, identity, security, and data configurations within labs to ensure consistency.Collaborate with Product and Engineering to ensure labs are updated with new releases and features.Lab Content & Scenario DesignWork with subject matter experts to design scenario-based labs that reflect real-world use cases.

We are seeking a skilled Java Frameworks Consultant to join our dynamic team in Phoenix. In this role, you will leverage your expertise in Java frameworks to provide innovative solutions and enhance our software development processes. Your contributions will be pivotal in driving our projects forward and ensuring we maintain our competitive edge in the technology sector.

Join eproinc as a Sitecore Technical Lead, where you will spearhead innovative software development projects and lead a dynamic team. This role requires a strong technical background in Sitecore, as well as proven leadership skills to guide the team through complex challenges while ensuring successful project delivery.

Join WGC as a Sales Coach and play a pivotal role in driving our sales team's success. In this dynamic position, you will develop, mentor, and train sales representatives to enhance their skills and achieve their targets. Your expertise will help shape our sales strategies and improve team performance.

Join ASM: Where Innovation Meets Collaboration.For over 55 years, ASM International has been a leader in technological advancement, pioneering the future of semiconductor devices. With a diverse team of over 4,500 professionals from 70 nationalities, we are at the forefront of transformative trends such as 5G, cloud computing, artificial intelligence, and autonomous driving. Beyond technology, we are committed to diversity, inclusion, and sustainability, striving to create a positive impact globally. Our development programs are designed to support your professional growth, pushing the limits of innovation and unlocking potential.Position Overview: This pivotal role within ASM's Intellectual Property core organization involves comprehensive planning and execution of our IP commercialization and licensing strategies specifically for chemistry development. As a key contributor, you will oversee licensing revenue, ensure supplier performance obligations, and facilitate communication between ASM and our licensed suppliers. Collaborating with various ASM teams and global stakeholders, you will address supplier and customer issues while identifying new opportunities to protect and leverage ASM's Intellectual Property assets.