Level 2 IT Infrastructure Support Specialist (Remote, Full-time, EU)

D-ploy is a leading provider of IT and Engineering Solutions, dedicated to serving clients across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.Our commitment to delivering cutting-edge services and innovative solutions has established us as a trusted partner for many industry-leading organizations. We believe …

Laravel seeks a Technical Support Engineer based in the Central European Time (CET) zone to join the Customer Success & Support team. This remote position centers on helping developers overcome technical issues across the Laravel ecosystem, including Forge, Vapor, Spark, Envoyer, Nova, Laravel Cloud, and Nightwatch. Role Overview This role goes beyond scripted responses. It involves hands-on troubleshooting and technical guidance for developers. Expect to work directly with servers using SSH, analyze logs, debug Nginx configurations, trace PHP errors, and resolve DNS problems. Each day brings new challenges, and every interaction shapes the developer experience with Laravel. Why This Role Matters Laravel supports a vibrant developer community, with over 210 million downloads to date. The support team plays a key role in ensuring developers receive thoughtful, accurate help when they need it most. As Laravel expands its product suite, including Laravel Cloud and Nightwatch, the variety of technical questions continues to grow. The team values both technical skill and empathy in every customer interaction. What You Will Do Manage and resolve support tickets using Plain, the team’s ticketing system. Triage requests, prioritize by severity and SLA, and aim for first-contact resolution. Investigate complex technical issues, escalate when needed, and keep customers informed throughout. Debug issues in terminals, on servers, and within various configurations. Identify recurring bugs, frequently requested features, and documentation gaps, and share these insights with the wider team. Help improve the knowledge base and refine pre-prepared responses for future support. Success Metrics Maintain a customer satisfaction rating of 96% or higher. Resolve 80% of tickets on the first response. Meet 100% of SLA commitments. Document bugs and feature requests thoroughly for engineering review. This position is fully remote, with a preference for candidates in Prague or within the CET timezone.

Join AFRY as a Track Specialist, where you will play a pivotal role in developing and maintaining railway infrastructure. As part of our dynamic team in Prague, you will contribute your expertise to enhance the quality and safety of railway systems.

D-ploy is a cutting-edge IT and Engineering Solutions firm recognized across the EMEA region including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We take pride in delivering innovative and superior services to an array of industry-leading clients. By fostering relationships and trusted partnerships in the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success.We are seeking engaging, adaptable, and solution-oriented individuals eager to join a dynamically growing and international organization. Our focus is on creating impactful value where IT matters—join our team!Responsibilities:Provide support for IT tools to end-users and project owners.Serve as the liaison between clients and appropriate resolution teams.Create and manage IT platforms on behalf of users and teams.Ensure timely responses to requests following established processes and SLAs.Conduct fault isolation and escalate issues as necessary.Utilize collaboration technologies such as Microsoft Teams and Webcasting.Escalate tickets to other support teams when required.Resolve incidents and requests on-site, including ticket closure.Document customer feedback and product requests.Assist in the creation of technical documentation and manuals.

Join JetBrains, a leading global software development company, renowned for creating the most powerful developer tools worldwide. Since our inception in 2000, we have dedicated ourselves to delivering exceptional products that are utilized by over 11 million developers and 88 Fortune Global 100 companies. At JetBrains, we pride ourselves on our diverse culture, with over 2,500 professionals from various backgrounds working across Europe, the US, the Middle East, and Asia. If you are driven by meaningful work, seek to make a tangible impact, and thrive in a collaborative environment that encourages continuous growth, we invite you to be part of our team. We deeply value our customers, which is why we are excited to welcome a new Customer Sales Support Specialist to our friendly international team in Prague.

We are seeking a Senior Legal Counsel specializing in EU Employment Law to become an integral part of our Legal Team as we strive to provide exceptional experiences.Join a dedicated team that safeguards and facilitates Delivery Hero’s expansion. Within the Legal Team, you will play a crucial role by offering proactive legal insights that harmonize our business objectives with regulatory requirements. Your contributions will be vital in minimizing risks and positioning us for sustainable, long-term success—making you an essential part of our mission to deliver outstanding experiences globally.As a Senior Legal Counsel, your expertise will guide Delivery Hero through employment law complexities concerning platform work on a global scale. We are looking for an experienced employment lawyer with a strong litigation background, who is passionate about the gig economy and eager to influence the future of work.Key Responsibilities:Oversee the management of platform worker and rider classification risks on a global scale, collaborating with international employment lawyers across our organization.Monitor and manage significant litigation and regulatory investigations, developing defense strategies in partnership with local legal counsel.Collaborate with Product, Tech, and Operations teams to gain a thorough understanding of delivery operations and technology, supporting the advancement of next-generation delivery solutions.Assist cross-functional teams in evaluating new business models and strategic opportunities related to platform work.Keep abreast of legislative and regulatory changes affecting platform work, providing guidance to Public Policy teams at both HQ and market levels.Serve as a subject-matter expert, advising senior management and stakeholders across the organization, with the possibility of limited international travel (up to 10%).

We are seeking a highly skilled Process Specialist to join our dynamic team in Prague. As a key player in the Manufacturing & Industrialization department, you will leverage your expertise to optimize processes and enhance operational efficiency. Your role will involve analyzing existing processes, implementing improvements, and collaborating with cross-functional teams to ensure seamless manufacturing operations.

We are seeking a dynamic Sales Support Specialist who is passionate about enhancing the experience of our small and medium-sized business (SMB) merchants. In this role, you will provide vital support during the onboarding process and assist with daily operations, addressing any queries that arise. Your responsibilities will include managing a portfolio of SMBs, conducting market and competitor analyses, and contributing to the formulation of our merchant strategy. Your efforts will directly influence merchant satisfaction, retention, and overall business growth.

Role Overview SimilarWeb is looking for a Product Support Specialist to join the team in Prague. This role serves as the first point of contact for clients, guiding them through product features and helping them get the most value from SimilarWeb’s tools. What You Will Do Support clients by answering questions and resolving product-related issues Work with internal teams to troubleshoot and find solutions Share product updates with clients Gather feedback and insights from users to help improve SimilarWeb’s offerings Impact This position plays a key role in user satisfaction. By supporting clients and sharing their feedback, the Product Support Specialist helps shape future product improvements.

The Unified Communications (Voice) Engineer plays a crucial role in delivering exceptional second-line technical support services to clients. By proactively identifying and addressing technical incidents, this position ensures a swift restoration of services through effective incident management. You will handle incidents of medium complexity while striving for efficient resolutions and enhanced client satisfaction.Key Responsibilities:Provide expert remote technical support to clients.Investigate and identify root causes of incidents.Ensure timely resolution of incidents and service requests.Engage in performance reviews, pinpointing areas for improvement and proposing actionable solutions.Oversee and manage recurring or high-impact incidents through a structured problem management process.

Somfy Group seeks a Technical Support Specialist in Prague to assist clients with motorized shading solutions for both commercial and residential spaces. The position involves guiding customers through technical questions and troubleshooting issues related to Somfy products. Key responsibilities Provide technical assistance and service for Somfy's motorized shading systems Support clients in both commercial and residential markets Help users maximize the value and functionality of Somfy products Location This role is based in Prague.

Oddin.gg stands at the forefront of esports data science, recognized by Deloitte as the fastest-growing tech company in Central Europe for 2024. We provide innovative solutions for esports betting, specializing in popular titles such as Dota2 and League of Legends, as well as major simulators like FIFA. Our unique partnerships enable us to develop advanced mathematical models for predicting match odds, culminating in our award-winning BetBuilder product that transforms the esports betting landscape.With a dynamic team of over 200 professionals located in the Czech Republic and throughout Europe and Asia, Oddin.gg is rapidly expanding. Now, we invite you to be part of our journey! Your RoleContribute to AWS Architecture: Collaborate in designing and optimizing our AWS infrastructure (EC2, ECS, Kafka, RDS, Redis) to ensure scalability, reliability, and cost-effectiveness.Implement Infrastructure Automation: Utilize tools like Terraform or CloudFormation to automate deployments and maintain consistency across environments.Optimize Performance & Cost: Help configure systems to manage traffic spikes while optimizing resource use and budget. Provide insights on capacity planning and cost-efficiency strategies.Support Developer Experience: Establish and maintain effective CI/CD pipelines. Work closely with software engineers to streamline deployment processes and enhance productivity.Troubleshoot & Improve Systems: Identify and resolve issues to improve uptime, performance, and maintainability of systems.Knowledge Sharing & Collaboration: Collaborate with peers to share knowledge, document best practices, and continuously enhance team processes and technical standards.Your ProfileAWS Proficiency: Strong hands-on experience with core AWS services (EC2, ECS, RDS, ElastiCache/Redis, Kafka) and familiarity with designing and operating production-scale workloads.IaaC & Automation: Proficient in Terraform, CloudFormation, or similar frameworks, with experience in automating tasks for reliable deployments.CI/CD Fundamentals: Understanding of CI/CD practices (e.g., Jenkins, GitHub Actions) to support efficient build, test, and deployment cycles.High-Performance Systems: Exposure to distributed system concepts including load balancing, caching, and more.

Join Apify as a Cloud Infrastructure Engineer and play a pivotal role in designing, implementing, and maintaining robust cloud infrastructure solutions. You will work with cutting-edge technologies to enhance our cloud capabilities, ensuring reliability, scalability, and security of our services. Collaborate with a talented team to drive innovative solutions that support our client needs.

Join our innovative team at Sentinel Labs as a Staff Infrastructure Engineer specializing in Kubernetes platforms. In this role, you will play a crucial part in developing, deploying, and maintaining our cutting-edge infrastructure solutions. Collaborate with cross-functional teams to ensure the reliability, scalability, and performance of our systems.

Join AFRY as a Project Manager within our Transportation Infrastructure Design team in Prague. In this pivotal role, you will lead and manage infrastructure projects, ensuring they are delivered on time, within scope, and within budget. You will work closely with clients, stakeholders, and multidisciplinary teams to develop innovative solutions that enhance transportation efficiency and sustainability.

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience. Shift options This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application: Night Shift: Wednesday to Sunday, 00:00 – 08:30 Evening Shift: Saturday to Wednesday, 16:00 – 00:30 What you will do Respond to customer inquiries in a professional manner and maintain high satisfaction levels. Troubleshoot software issues and guide customers through solutions step by step. Share recurring customer feedback with Product and Engineering teams. Propose and help implement process improvements to make the product easier to use. Meet service level agreements (SLAs) to deliver timely support. Requirements At least 1 year of experience in customer support or a client-facing role, preferably in SaaS. Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting. Empathy, patience, and strong communication skills. A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

D-ploy is a premier IT and Engineering Solutions provider across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.We are committed to delivering innovative solutions and exceptional service to our esteemed clients. By fostering strong relationships and building trust within the IT community, we enhance our customers' IT productivity, thereby contributing significantly to their organizational success.We are eager to connect with dynamic, flexible, and solution-oriented professionals who aspire to join our rapidly expanding international team. Our mission focuses on generating value where IT matters—be part of our journey!Key Responsibilities: Offer expert technical support and troubleshooting for computer hardware, software, mobile devices, and other technological tools. Maintain precise documentation of end-user issues using our IT Service Management (ITSM) tool. Ensure compliance with established processes and knowledge documentation. Manage ticket backlog efficiently. Engage in continuous service improvement initiatives, including creating knowledge scripts and updating training documents. Collaborate closely with onsite IT technicians to ensure seamless support.

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

Join us at the forefront of technology as we revolutionize the data storage industry. At Pure Storage, you will engage in innovative thinking, collaborate with the brightest minds in the field, and grow alongside us.Our mission is to create transformative solutions that empower businesses to harness the full potential of their data. If you are ready to embrace limitless opportunities and make a significant impact, we invite you to be part of our journey.In the current landscape, data is the new oil. For businesses aiming to maximize their data usage, establishing a robust infrastructure for data storage and querying is paramount. This is where Everpure's advanced hardware and software solutions come into play, unlocking the maximum value from your data.THE ROLEAs a Site Reliability Engineer at Everpure, you will oversee the infrastructure, internal tools, and production services critical to our operations. You will collaborate with all internal engineering teams to ensure the reliability of services that support the development of innovative products and features across various environments, from data centers to public cloud platforms.Your mission as a Reliability Engineer will involve redefining the resiliency of Everpure's vital infrastructure applications. You will take the lead in designing and implementing advanced observability solutions, shaping the future of application data management and incident response at Pure, utilizing cutting-edge technologies and AI to streamline engineering processes.We are seeking engineers with a dual focus on software and systems skills, who are passionate about reliability, performance, and efficiency, and who possess experience in developing tools, services, and automations to enhance production services.WHAT YOU'LL DODesign, operate, maintain, and troubleshoot enterprise systems, including databases, message queues, APIs, and distributed applications, utilizing data metrics such as SLOs and error budgets.Establish sustainable incident response practices and conduct blameless postmortems to mitigate future issues.Support services pre-launch through system design, software platform development, capacity planning, and launch reviews.Sustainably scale systems through scripting and automation, continuously improving operational reliability and efficiency.Collaborate across teams and time zones to deliver high-quality outcomes for our customers.