Dutch Customer Support Specialist at crossbordertalents | Sofia

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that…

Join our dynamic team at Mercier Consultancy as a Hungarian-speaking Customer Service Representative! This is an exciting opportunity for those looking to advance their career in a lively environment. In this role, you will be the first point of contact for our valued customers, assisting them with their inquiries and ensuring a positive experience.We offer a supportive workplace culture and the chance to grow your skills while enjoying the beautiful city of Sofia. Plus, we provide free relocation support to help you settle in smoothly!

Join Mercier Consultancy as a Latvian Speaking Customer Service Representative in beautiful Sofia, Bulgaria! We are thrilled to offer this opportunity along with a comprehensive relocation package to facilitate your move. We are looking for enthusiastic individuals who are dedicated to providing top-tier customer service to our Latvian-speaking clientele.In this vital role, you will be the primary contact for our Latvian-speaking customers, assisting them with their inquiries, troubleshooting issues, and ensuring they have an exceptional experience with our services. Your efforts will play a crucial role in maintaining high customer satisfaction levels.Responsibilities Deliver exceptional customer service in both Latvian and English via various communication channels. Efficiently and professionally address customer inquiries, challenges, and requests. Accurately document all customer interactions in our CRM system. Work collaboratively with internal teams to resolve customer concerns. Collect and analyze customer feedback to enhance service quality. Stay updated on product information and company developments. Participate in ongoing training to continually improve your customer service skills.

Join Mercier Consultancy as a Swedish Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria, and take advantage of our generous relocation package! We seek passionate and dedicated individuals who are eager to deliver exceptional customer service to our Swedish-speaking clientele.In this role, you will connect with our customers, aiding them with inquiries, resolving issues, and ensuring a remarkable experience with our products and services. Your contributions will play a vital role in fostering customer loyalty and satisfaction.Key Responsibilities Provide exceptional customer support in both Swedish and English across multiple platforms Respond to customer inquiries and concerns swiftly and effectively Document customer interactions and solutions accurately in our CRM system Work collaboratively with internal teams to resolve customer issues promptly Collect customer feedback to inform service enhancements Stay informed about our product offerings and company policies to provide the best assistance Engage in training sessions to continually improve your skills

Join Mercier Consultancy as a Spanish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are excited to offer a comprehensive relocation package to support your transition. We seek passionate and customer-focused individuals who are committed to delivering outstanding service to our Spanish-speaking clientele.In this role, you will engage with customers through various channels, addressing their inquiries and resolving any issues they may encounter. Your contributions will play a crucial role in enhancing customer satisfaction and fostering lasting relationships.Key Responsibilities Provide exceptional customer support in both Spanish and English across multiple platforms Efficiently manage customer inquiries, complaints, and requests Accurately document all interactions in our customer relationship management (CRM) system Work collaboratively with team members to develop solutions for customer challenges Collect customer feedback to drive service enhancements Stay updated on company products and services Participate in ongoing training to refine your customer service skills

Join our dynamic team at Mercier Consultancy as a Dutch-speaking Customer Service Representative in beautiful Sofia, Bulgaria. We are looking for enthusiastic individuals who are passionate about delivering exceptional customer support and are excited about the opportunity to relocate with our comprehensive relocation package.

Mercier Consultancy is thrilled to offer exciting career opportunities for Romanian Language Customer Service Representatives in Sofia, Bulgaria. This position includes a generous relocation package to support your transition to this vibrant city! We are on the lookout for enthusiastic and driven individuals who are committed to delivering exceptional customer support to our Romanian-speaking clientele.As a key point of contact for our Romanian-speaking customers, you will manage their inquiries, provide effective solutions, and ensure a positive experience with our services. Your role will be vital in nurturing customer loyalty and satisfaction.Responsibilities Provide outstanding customer service in both Romanian and English through various communication channels. Handle and resolve customer inquiries and issues efficiently and professionally. Accurately document all customer interactions within our CRM system. Collaborate with team members to ensure effective resolution of customer concerns. Collect customer feedback to enhance service quality. Stay updated on product offerings and updates to assist customers effectively. Participate in ongoing training to continuously enhance customer service skills.

Join Cross Border Talents as a Norwegian Customer Support Agent in the vibrant city of Sofia, Bulgaria! We are searching for native Norwegian speakers to enhance our team's customer service excellence.About Our ClientTELUS International Europe is a frontrunner in the BPO sector across Bulgaria, boasting a workforce of nearly 50,000 professionals in 20 countries. We specialize in delivering multilingual contact center solutions, IT outsourcing, and creative customer service support for global clientele in over 50 languages. We are particularly renowned for our expertise in providing player support localization and testing services for the gaming industry.Your ResponsibilitiesAs a Customer Support Agent, you will be an integral part of a dynamic team, responsible for: Engaging with customers via phone and email to address their inquiries. Delivering precise, valid, and comprehensive responses to client requests. Assessing and identifying customer needs to ensure satisfaction. Qualifications Fluent/native proficiency in Norwegian. Proficient understanding of English (B2 level or above). Strong ability to work collaboratively in a team setting. Skills in building trust and rapport with customers. Preferred Skills Strong analytical thinking and troubleshooting abilities. Excellent communication skills. What We OfferAt TELUS International Europe, we recognize that our employees are our greatest asset. We are dedicated to attracting the most talented and driven individuals. Competitive salary significantly above the average Bulgarian wage. Accommodation in a hotel or apartment arranged by our client. Assistance in finding permanent housing after initial accommodation. Reimbursement for flight tickets. Additional perks such as meal vouchers, enhanced health coverage, and free transportation for early and late shifts. Access to on-site amenities, including a gym, yoga classes, massages, and corporate psychological support, along with initiatives for healthy living.

Join the dynamic team at Mercier Consultancy as we seek enthusiastic Estonian-speaking Customer Service Representatives in Sofia, Bulgaria! We offer a comprehensive relocation package to facilitate your move. If you are passionate about delivering exceptional service and enjoy helping others, this is the perfect opportunity for you.In your role, you will serve as the initial point of contact for our Estonian-speaking clients. You will assist them with their inquiries, resolve their issues, and ensure they have a positive experience with our services. Your contributions will be vital in enhancing customer satisfaction and fostering loyalty.Key Responsibilities Deliver exceptional customer service in both Estonian and English via various communication channels. Address customer inquiries, concerns, and complaints with professionalism and courtesy. Accurately document customer interactions in our CRM system. Work collaboratively with internal teams to resolve customer issues promptly. Collect and analyze customer feedback to support service enhancements. Stay updated on company products and services to provide informed assistance. Engage in continuous training to improve customer service skills and product knowledge.

Join Mercier Consultancy as a French-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to facilitate your move. Our ideal candidates are passionate about delivering exceptional customer service to our French-speaking clientele.In this role, you will serve as the primary contact for our French-speaking customers, addressing their inquiries, resolving issues, and ensuring an outstanding customer experience. Your contributions will be crucial in fostering customer loyalty and satisfaction.Key ResponsibilitiesProvide outstanding customer service in both French and English via multiple communication channels.Manage customer inquiries, complaints, and feedback efficiently.Accurately record all interactions in our Customer Relationship Management (CRM) system.Work collaboratively with other departments to deliver comprehensive solutions.Analyze customer feedback to drive service improvements.Stay informed about our products and services to offer knowledgeable assistance.Participate in ongoing training to refine your service skills.

Join Mercier Consultancy as a Polish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to provide a generous relocation package to help you transition to this culturally rich environment. In this role, you will deliver exceptional support to our Polish-speaking clients, ensuring their inquiries and concerns are addressed with utmost professionalism and efficiency.As a Customer Service Representative, you will interact with customers through various communication channels, effectively managing their questions and swiftly resolving any issues. Your fluency in Polish will be vital in fostering strong relationships with our customers and enhancing their experience with our services.Key Responsibilities Provide assistance to Polish-speaking customers via phone, email, and chat. Address inquiries about our products and services with expertise. Keep detailed records of customer interactions in our CRM system. Collaborate with team members to effectively resolve customer issues. Offer comprehensive information on product features and benefits. Collect customer feedback to drive service improvements. Engage in regular training sessions to stay updated on product offerings.

Join Mercier Consultancy as we seek passionate and dedicated individuals for the role of German Speaking Customer Service Representatives in the vibrant city of Sofia, Bulgaria. We are thrilled to offer a complete relocation package to facilitate your move and ensure a smooth transition into this exciting opportunity!As a Customer Service Representative, you will play a crucial role in engaging with our German-speaking clientele, addressing their inquiries, and ensuring an outstanding service experience. Your efforts will be key to fostering and maintaining strong customer relationships.

Join Our Team as a Customer Support Specialist!At dxFeed, we are seeking a dedicated Customer Support Specialist who is fluent in English and possesses experience in Support or Quality Assurance within the FinTech sector. Our dynamic team is responsible for maintaining a comprehensive ecosystem of services that delivers a reliable market data stream to retail customers. This end-to-end solution enables users to access market data on a subscription basis through various charting applications.Your Role:Provide exceptional technical support to customers by investigating and resolving issues, and escalating when necessary.Collaborate with developers, analysts, QA, and engineers to enhance your knowledge and expertise in FinTech.Develop, review, and maintain tutorials to assist users in effectively utilizing charting applications.Document common support procedures for future reference.Test data integration into new applications and promptly report any issues identified.What We Offer:Experience within the FinTech industry, enhancing your value as a professional in a competitive job market.Comprehensive education and training opportunities in the field.A chance to grow your technical skills.A supportive and friendly team eager to assist and mentor you.

Join Mercier Consultancy as an Albanian-Speaking Customer Service Representative in Sofia, Bulgaria, and take advantage of our comprehensive relocation package designed to facilitate your move! We are seeking dynamic individuals who are passionate about providing exceptional customer service to our Albanian-speaking clientele.In this role, you will be the primary point of contact for our Albanian-speaking customers, assisting them with inquiries, resolving issues, and ensuring an excellent customer experience. Your contributions will be vital in fostering strong customer relationships and enhancing overall satisfaction.Key Responsibilities Provide outstanding customer service in both Albanian and English across various communication channels Efficiently address and resolve customer inquiries and challenges Maintain accurate records of customer interactions and solutions in our CRM system Collaborate with other teams to deliver comprehensive solutions for customer issues Collect and analyze customer feedback to inform service improvements Stay updated on product offerings and changes Participate in ongoing training to enhance customer service skills

Join Mercier Consultancy as we expand our team of dedicated Turkish-Speaking Customer Service Representatives in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to support your move. We are in search of enthusiastic individuals who are committed to delivering exceptional customer service to our Turkish-speaking clientele.In your role as a Customer Service Representative, you will play a key part in assisting our Turkish-speaking customers by addressing their inquiries, resolving issues, and ensuring they have a positive experience with our services. Your contributions will be vital in maintaining high levels of customer satisfaction and fostering long-lasting relationships.Responsibilities Provide exemplary customer support in both Turkish and English through various communication channels. Efficiently handle customer inquiries and resolve issues in a timely manner. Accurately document all customer interactions within our CRM system. Collaborate with other departments to address and resolve customer challenges. Collect and analyze customer feedback to enhance service quality. Stay updated on our products and service changes to offer well-informed assistance. Engage in training programs to continually improve your customer service skills.

Join our dynamic team at Mercier Consultancy as a Danish-speaking Customer Service Representative in beautiful Sofia, Bulgaria! We are seeking enthusiastic individuals who are passionate about providing top-notch customer service and support. As part of our commitment to making your transition seamless, we offer a comprehensive relocation package, ensuring you settle comfortably in your new home.

Join our dynamic team at Mercier Consultancy as a German-speaking Customer Service Representative in vibrant Sofia, Bulgaria. This is a fantastic opportunity for individuals passionate about delivering exceptional customer experiences. As a part of our team, you will assist clients in navigating our products and services while ensuring high levels of satisfaction.We provide a generous relocation package to help you transition smoothly to your new role in Sofia. Embrace the chance to immerse yourself in a rich cultural environment while growing professionally.

Join Mercier Consultancy as a Romanian-Speaking Customer Solutions Consultant in Sofia, Bulgaria, and enjoy fully paid relocation assistance. In this pivotal role, you will act as a trusted advisor to our Romanian-speaking clients, delivering personalized solutions aimed at improving customer satisfaction and driving business success.Our dynamic and collaborative work environment will require you to address customer inquiries, resolve issues, and provide tailored support that aligns with client needs. This is an exceptional opportunity for professional development, complemented by comprehensive relocation support.Key Responsibilities Promptly address and effectively manage customer inquiries from Romanian-speaking clients Design and implement customized solutions to meet specific client requirements Work closely with internal teams to ensure timely solutions to client issues Maintain accurate records of customer interactions and solutions provided Identify and propose enhancements to service quality and customer experience Assist with client onboarding and training initiatives Stay updated on the latest company products, services, and industry trends

Join our dynamic team at Mercier Consultancy as a Bilingual Customer Support Specialist! We are seeking enthusiastic individuals fluent in Albanian to provide exceptional customer service to our clients in Sofia, Bulgaria. This role offers an exciting opportunity to work in a fast-paced environment while utilizing your language skills.As part of our team, you will assist customers with inquiries, resolve issues, and ensure a positive experience. If you are passionate about helping others and are looking for a new adventure, we would love to hear from you!

Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits