Portuguese-Speaking Customer Care Agent - Relocate to Greece

Join Mercier Consultancy as a Portuguese-Speaking Customer Care Agent and become part of an enthusiastic team dedicated to delivering exceptional services! In this essential position, you will support our Portuguese-speaking clientele, addressing their inquiries with professionalism and efficiency.Your primary function will involve assisting customers with q…

Join our dynamic team as a Junior .NET Full-Stack Developer at Accedia, where you will be encouraged to learn and grow in a collaborative environment. We value knowledge sharing and innovation.Your Role:Engage in a supportive setting working with diverse international clients.Participate in various projects spanning the full software development lifecycle, including developing new features, supporting existing ones, troubleshooting issues, and preparing documentation.Collaborate with developers across different levels of experience to analyze technical requirements, propose architectural solutions, estimate efforts, and plan tasks effectively.Maintain active communication regarding tasks, requirements, issues, and queries with your team and clients.Expand your skill set by learning new technologies, engaging in knowledge-sharing initiatives, and pursuing professional certifications.

Join the dynamic team at Mercier Consultancy as a passionate Danish Player Support Specialist in our thriving gaming department located in Sofia, Bulgaria! In this exciting role, you will be the go-to support resource for our Danish-speaking gaming community, providing exceptional assistance and significantly enhancing player experiences.Your responsibilities will include responding to player inquiries, troubleshooting game-related challenges, and ensuring our players feel valued and supported. We are looking for individuals who not only love gaming but also excel in interpersonal communication to engage meaningfully with our players.Key ResponsibilitiesDeliver outstanding support to Danish-speaking players through email, chat, and social media channels.Resolve technical issues, gameplay queries, and account management concerns.Accurately log and manage player interactions in our support database.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback to provide valuable insights to the development team.Contribute to building a positive and enthusiastic gaming community.Stay updated on the latest gaming trends and developments relevant to our offerings.

Join Louis Dreyfus Company as an EMEA Indirect Tax Analyst, where you will play a vital role in managing indirect tax compliance and reporting across multiple jurisdictions within the EMEA region. This position offers a unique opportunity to engage with various departments, ensure compliance with local tax regulations, and assist in optimizing tax processes.

Join our dynamic team as a Data Science Analyst and play a pivotal role in harnessing data to drive decision-making and operational excellence. You will be responsible for analyzing complex datasets and providing actionable insights to improve business outcomes.

Join Tieto Tech Consulting, a prominent player in the global technology landscape, where we specialize in crafting robust technical solutions that facilitate large-scale digital transformation. At MentorMate, our focus is on combining strategic insights, innovative design, and exceptional engineering to deliver outstanding results. Our expertise spans enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud solutions, DevOps, data analytics, and more. Here, you will have the opportunity to contribute to impactful projects for renowned global brands, while enjoying flexible working models, competitive compensation, and ample opportunities for professional growth within a diverse team of experts worldwide.About the RoleWe are seeking a talented React Native Engineer to enhance our dynamic team and take charge of developing high-quality mobile applications. This role involves designing and implementing scalable, performant, and user-friendly mobile solutions using React Native, with a strong focus on modern JavaScript (ES6+), effective state management, and clean architecture. Ideal candidates are those who excel in collaborative settings, enjoy tackling intricate challenges, and are passionate about delivering meaningful solutions.

Join Mercier Consultancy in partnership with Riot Games for an exciting opportunity as a Czech-Speaking Player Support Specialist. This role is located in Sofia, Bulgaria, offering fully paid relocation! Be part of a renowned global gaming company and play a pivotal role in providing exceptional support for Czech-speaking gamers around the globe.As a Player Support Specialist, you will act as an essential point of contact for the Czech gaming community, delivering prompt assistance and ensuring a smooth gaming experience. Your passion for gaming and excellent communication skills will be vital in creating a positive environment for players.Key ResponsibilitiesDeliver top-notch support to Czech-speaking players through various channels including email, chat, and social mediaEfficiently diagnose and resolve account, gameplay, and technical issuesMaintain comprehensive records of player interactions and support inquiriesCollaborate closely with cross-functional teams to tackle complex challenges and enhance player satisfactionGather and relay player feedback to Riot Games development teams for ongoing improvementsEncourage a supportive community through professional engagement with playersStay updated on the latest game features and Riot Games productsSuccessful applicants will benefit from full relocation assistance to Sofia, Bulgaria.

Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.

Join our dynamic team at Sutherland as a Bilingual Customer Support Specialist! In this remote role, you will utilize your fluency in Turkish and English to provide exceptional service to our valued customers. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive experience.We are looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about helping others. If you have excellent communication skills and a keen problem-solving ability, we want to hear from you!

Join our dynamic team as a Service Data Analyst, a thrilling opportunity for a motivated candidate eager to immerse themselves in various facets of the warehousing and logistics sector. This role offers a chance to engage in customer account management while ensuring our data remains accurate and updated. The fast-paced environment demands exceptional attention to detail and quick decision-making.As part of a newly established team, you will play a vital role in migrating multiple finance and logistics back-office functions from a group firm. This role covers an array of disciplines, starting with data management and sorting, and evolving into a variety of interconnected tasks.Main Responsibilities:Data Management:Inputting and managing workflow data across multiple systems.Gathering and processing customer inputs.Report and Table Maintenance:Ensuring that tables are updated based on business requirements.Aligning reports with global reporting standards.Maintaining adherence to business rules and coordinating data across tables to prevent discrepancies.Project Support and Governance:Providing advice, training, and assistance with process implementation, querying, and audits.Developing and refining functional templates and process documentation.Contributing to new projects, migrations, and strategic implementations.Continuous Improvement:Enhancing function effectiveness through the identification of improvement areas and collaboration for problem resolution.Team Performance:Fostering a positive team atmosphere through proactive communication with stakeholders.Collaborating closely with the continuous improvement team and team leaders.Working in a coordinated fashion with team members to meet process objectives.Ensuring daily responsibilities are completed according to the agreed-upon schedule with your supervisor/manager.

Join Mercier Consultancy as a dynamic Spanish Speaking Fashion Customer Support Specialist! This role offers an exciting opportunity to deliver outstanding support to our Spanish-speaking clientele in the fashion industry. Your expertise and enthusiasm will ensure that our clients' inquiries are addressed with the highest level of service.In this position, you will be the first point of contact for customers seeking information about our fashion products, order statuses, and styling advice. Your love for fashion, coupled with your dedication to customer service, will help create unforgettable experiences for our clients.Key ResponsibilitiesCommunicate effectively with Spanish-speaking customers via phone, email, and chat to resolve their fashion-related inquiries.Provide comprehensive details about products, collections, and current promotions.Assist customers with order management, including processing returns and exchanges.Ensure accurate documentation of customer interactions within our CRM system.Work closely with the fashion team to guarantee customers receive the latest information about our offerings.Promote customer engagement by offering personalized styling advice and tailored product recommendations.Gather customer feedback and insights to enhance service quality and product selection.

Join our dynamic team as a Bilingual Customer Protection Contact Center Analyst at Entain, where your skills in Dutch and English will be pivotal in providing exceptional service to our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring their safety and satisfaction.

Role Overview Sutherland is hiring a Bilingual Customer Support Specialist for a leading music streaming platform. This fully remote position is based in Sofia, Sofia City Province, Bulgaria. What You Will Do Support music streaming users in both French and English Assist customers with questions about the platform, subscriptions, and technical issues Engage with music fans worldwide, ensuring a positive experience Who We’re Looking For Fluent in French and English Comfortable working remotely Familiar with digital streaming services Enjoys helping others and solving problems

Join Mercier Consultancy as a Spanish Speaking Client Relations Specialist and be a vital part of our team! In this pivotal role, you will cultivate and manage relationships with our valued Spanish-speaking clients, ensuring their needs are met with the highest standards of professionalism. Your proficiency in Spanish will play a crucial role in boosting client satisfaction and loyalty.As a Client Relations Specialist, you will engage directly with clients to provide insights, troubleshoot issues, and facilitate a smooth client experience. We are looking for an enthusiastic, proactive individual who is dedicated to client service and eager to help us deliver exceptional support.ResponsibilitiesAct as the primary liaison for Spanish-speaking clients, addressing inquiries and concerns via phone, email, and chatDevelop and sustain robust client relationships, understanding their unique needs and preferencesSupport the onboarding process for new clients, ensuring they receive comprehensive training and assistanceMaintain accurate records of client interactions and updates within our CRM systemCollaborate with internal teams to tackle client challenges and improve service deliveryGather client feedback to inform enhancements and ensure satisfactionProactively promote our services and solutions to meet client needs

Welcome to Kaizen Gaming!At Kaizen Gaming, the driving force behind Betano, we stand as one of the leading GameTech companies globally, operating across 19 dynamic markets. Our commitment is to harness the latest technological advancements, delivering unparalleled experiences to millions of customers who rely on us for their entertainment.With a vibrant team of over 2,700 Kaizeners from more than 40 nationalities across three continents, we embrace diversity and innovation.Proudly recognized among the Best Workplaces in Europe and certified as a Great Place to Work, we promise that every day here is unique and filled with potential. Are you ready to Press Play on your career?About the Role:As a Lead Principal Backend Engineer, you will be pivotal in designing and evolving high-performance, scalable backend systems. We seek a technical expert who excels in leadership and mentorship, guiding engineers at all levels. Your expertise will drive the development of our robust software solutions while collaborating with cross-functional teams to achieve excellence.Your Responsibilities Include:Architecting & Innovating: Partner with our agile team to create scalable, secure, and high-performing backend systems that power our innovative solutions.Code Craftsmanship: Write clean and efficient code that serves as the backbone of our technology stack.Mentorship: Inspire and mentor fellow tech leaders, fostering skill development and the adoption of best practices.Performance Optimization: Spearhead initiatives to identify and enhance system performance, ensuring seamless user experiences.Integration Collaboration: Work closely with cross-functional teams to guarantee smooth system integration.Tech Trendsetter: Stay ahead of technological trends, applying emerging technologies to augment our capabilities and disrupt the industry.Best Practices Advocate: Collaborate with Principal Engineers to establish company-wide best practices and foundational software development processes.Strategic Vision: Define and concentrate on the technical roadmap, aligning it with the company's long-term goals beyond immediate business needs.

Join our dedicated team at GoDaddy, where we empower our customers to turn their ideas into reality. As a Technical Support Specialist I, you will be at the forefront of providing exceptional support to our customers, assisting them with technical inquiries and ensuring a smooth experience with our services. Your role will involve troubleshooting issues, providing solutions, and enhancing customer satisfaction through effective communication and technical knowledge.

ABOUT TIDETide empowers small and medium-sized enterprises (SMEs) by streamlining their banking and administrative tasks, allowing them to focus on what they do best. Our innovative solutions—ranging from business accounts to invoicing and accounting—are designed to save time and reduce costs.With a rapidly expanding membership of over 1.8 million across the UK, India, Germany, and France, Tide is reshaping the small business banking landscape.We leverage cutting-edge technology to offer quick onboarding, competitive fees, and unique features, all aimed at helping SMEs thrive. Our mission is simple: assist SMEs in reclaiming their time and financial resources.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA diverse workforce of over 2,500 Tideans globallyOffices in Central London, member support and tech centre in Sofia, Bulgaria, and additional tech centres across Europe and AsiaABOUT THE TEAMBecome a vital part of our energetic Collections Team, where we turn challenges into opportunities. Our diverse members are dedicated to fostering strong customer relationships and enhancing account management. In this supportive environment, your skills will flourish as you contribute to the future of debt recovery.ABOUT THE ROLEAs a Collections Specialist, your primary responsibilities will include:Providing essential support to our membersManaging arrears according to Collections PoliciesCreating effective repayment plans in collaboration with our membersMaintaining accurate logs and reports, ensuring detailed documentation of actions and decisionsWHAT WE ARE LOOKING FORWe seek an individual with exceptional customer engagement skills to join our Collections team. Our members, often facing challenges, require guidance, and you will receive comprehensive training to equip you with the necessary tools to deliver effective solutions. You will handle a variety of inquiries and requests, ensuring timely and efficient responses.

Become a vital part of our vibrant team dedicated to delivering exceptional technical support to our corporate clients and end users via chat. In this role, you will efficiently resolve inquiries while adhering to our high standards of service, ensuring customer satisfaction is always at the forefront of your efforts.Your key responsibilities include:Responding promptly and professionally to customer queries through chat.Identifying and troubleshooting technical issues effectively.Guiding users with clear, step-by-step solutions.Escalating unresolved issues to the appropriate teams as needed.Keeping accurate records of customer interactions.Striving for excellence in customer satisfaction.

Join Mercier Consultancy MD for an incredible opportunity to work in Greece as a Portuguese-speaking professional. We offer fully paid relocation and the chance to provide exceptional support and communication services to Portuguese-speaking customers in diverse industries like travel, hospitality, and customer service. Embrace a vibrant lifestyle in Greece while advancing your career in a dynamic international environment.ResponsibilitiesProvide outstanding customer support to Portuguese-speaking clients through various communication channels.Assist customers in handling inquiries and bookings while delivering tailored information to meet their needs.Ensure meticulous client record maintenance within CRM systems.Work collaboratively with internal teams to enhance customer experience.Stay updated on company products and services to offer accurate assistance.

Join the dynamic team at Mercier Consultancy as a German Speaking Client Support Specialist! In this pivotal position, you will be the primary support contact for our German-speaking clientele, expertly addressing their inquiries and delivering outstanding service. Your proficiency in German will be essential in building robust client relationships and enriching their experience with our offerings.As a Client Support Specialist, you will tackle client concerns, provide comprehensive product information, and ensure effective communication. We seek individuals who are enthusiastic about customer service and excel in a collaborative environment that prioritizes teamwork and excellence.Responsibilities Assist German-speaking clients through various communication channels, including phone, email, and chat. Address client inquiries and resolve product and service-related issues efficiently. Document client interactions accurately in our CRM system. Collaborate with cross-functional teams to resolve complex client challenges. Educate clients on the optimal use of our products to help them achieve their objectives. Collect and relay client feedback to drive enhancements in service delivery. Maintain a positive and professional image of Mercier Consultancy in all client interactions.