Bilingual Customer Support Specialist - Albanian | Sofia, Bulgaria

Join our dynamic team at Mercier Consultancy as a Bilingual Customer Support Specialist! We are seeking enthusiastic individuals fluent in Albanian to provide exceptional customer service to our clients in Sofia, Bulgaria. This role offers an exciting opportunity to work in a fast-paced environment while utilizing your language skills.As part of our team, yo…

Join Mercier Consultancy as a Latvian Speaking Customer Service Representative in beautiful Sofia, Bulgaria! We are thrilled to offer this opportunity along with a comprehensive relocation package to facilitate your move. We are looking for enthusiastic individuals who are dedicated to providing top-tier customer service to our Latvian-speaking clientele.In this vital role, you will be the primary contact for our Latvian-speaking customers, assisting them with their inquiries, troubleshooting issues, and ensuring they have an exceptional experience with our services. Your efforts will play a crucial role in maintaining high customer satisfaction levels.Responsibilities Deliver exceptional customer service in both Latvian and English via various communication channels. Efficiently and professionally address customer inquiries, challenges, and requests. Accurately document all customer interactions in our CRM system. Work collaboratively with internal teams to resolve customer concerns. Collect and analyze customer feedback to enhance service quality. Stay updated on product information and company developments. Participate in ongoing training to continually improve your customer service skills.

Join Mercier Consultancy as a Swedish Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria, and take advantage of our generous relocation package! We seek passionate and dedicated individuals who are eager to deliver exceptional customer service to our Swedish-speaking clientele.In this role, you will connect with our customers, aiding them with inquiries, resolving issues, and ensuring a remarkable experience with our products and services. Your contributions will play a vital role in fostering customer loyalty and satisfaction.Key Responsibilities Provide exceptional customer support in both Swedish and English across multiple platforms Respond to customer inquiries and concerns swiftly and effectively Document customer interactions and solutions accurately in our CRM system Work collaboratively with internal teams to resolve customer issues promptly Collect customer feedback to inform service enhancements Stay informed about our product offerings and company policies to provide the best assistance Engage in training sessions to continually improve your skills

Join our dynamic team at Accedia as a Junior Data Engineer! We're seeking an enthusiastic individual who is keen to learn, excels in a collaborative environment, and is driven to advance their skills and share knowledge.What You Can Expect: Collaborate in a supportive atmosphere serving international clients.Receive mentorship and guidance from experienced software developers.Contribute to team objectives by engaging in tasks that involve designing and implementing data processing systems, data pipelines, and data visualization solutions.Communicate actively with your mentor, team members, and clients regarding tasks, requirements, and any issues that arise.Expand your skill set through learning new technologies, attending technical and soft skills training, and pursuing professional certifications.Write complex queries and develop database scripts and stored procedures.Create and modify client-specific reports to enhance operational efficiency and respond to customer requests.Analyze SQL and reports to troubleshoot and resolve existing report and data issues.

Join the dynamic team at Mercier Consultancy as a Danish Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to provide a generous relocation package for candidates eager to embrace this exciting opportunity. This position is perfect for individuals passionate about delivering exceptional customer service.In this role, you will support our Danish-speaking customers via multiple communication channels, including phone, email, and chat. Your efforts will be vital in ensuring our customers receive the assistance they need, contributing to a seamless experience with our services.Key Responsibilities Provide outstanding customer service in both Danish and English Resolve customer inquiries, concerns, and issues promptly Keep accurate records of customer interactions in our CRM system Collaborate with various teams to ensure customer complaints are addressed timely Enhance customer satisfaction by gathering and analyzing feedback Stay informed about our product offerings and updates Participate in training sessions to continually improve service delivery

Join Mercier Consultancy as a Dutch Inbound Sales Specialist in Sofia, Bulgaria, where we offer a hybrid working model that combines the flexibility of remote work with the collaborative benefits of in-office interactions. In this pivotal role, you will engage with Dutch-speaking clients, responding to their inquiries while showcasing our innovative products and services.Your mission is to transform inquiries into successful sales by understanding customer needs, providing insightful answers, and guiding clients seamlessly through their purchasing journey. Your fluency in Dutch will help you forge genuine connections with clients, ensuring they receive personalized support that directly contributes to our company’s growth.Key ResponsibilitiesHandle incoming sales inquiries from Dutch-speaking clients via various communication channels including phone, email, and chat.Assess customer needs and suggest appropriate products or services that meet their requirements.Effectively convert leads into sales through skilled communication and negotiation techniques.Document all client interactions and maintain precise records in our CRM system.Work closely with marketing and product teams to stay informed about the latest offerings and promotions.Follow up with leads to ensure satisfaction and foster repeat business.Analyze sales data to provide insights for refining sales strategies.

Join Mercier Consultancy as we seek enthusiastic Dutch-Speaking Customer Service Representatives to be based in Sofia, Bulgaria. With a comprehensive relocation package, we aim to facilitate your transition to this vibrant city! We value motivated individuals who are passionate about providing exceptional customer service and who thrive on engaging with clients in their native language.In this pivotal role, you will represent our company, assisting Dutch-speaking customers with their inquiries, ensuring their interactions with us are seamless and positive. Your contributions will be vital in fostering customer loyalty and satisfaction.Key ResponsibilitiesDeliver exceptional customer service in Dutch and English via multiple communication channels.Promptly and professionally address customer queries, issues, and requests.Accurately document all interactions within our customer relationship management system.Collaborate effectively with internal teams to resolve customer challenges.Collect and analyze customer feedback to enhance service delivery.Maintain up-to-date knowledge of our products and services to provide informed assistance.Engage in continuous training and development opportunities.

Join Mercier Consultancy as a Lithuanian Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to support your transition. We are seeking passionate individuals who are committed to delivering outstanding customer support to our Lithuanian-speaking clientele.In this pivotal role, you will serve as the primary contact for our Lithuanian-speaking customers, addressing their inquiries, resolving issues, and ensuring a smooth customer journey. Your contributions will be vital in reinforcing our dedication to customer satisfaction.Key Responsibilities Deliver exceptional customer service in both Lithuanian and English through diverse communication channels. Professionally manage customer inquiries, issues, and requests with efficiency. Accurately document customer interactions within our CRM system. Collaborate with internal teams to effectively resolve customer challenges. Gather and analyze customer feedback for ongoing improvement. Stay updated on our products and services to assist customers effectively. Engage in training sessions to enhance service knowledge and skills.

Role Overview Mercier Consultancy is hiring a Flemish Payment Solutions Advisor for its Sofia, Bulgaria office. This position focuses on supporting Flemish-speaking clients by identifying and recommending payment solutions that fit their needs. The role offers a relocation opportunity from Amsterdam, North Holland, Netherlands, and involves working in an international setting. What You Will Do Consult with Flemish-speaking clients to understand their payment needs and recommend appropriate solutions. Assess client requirements and present tailored payment alternatives. Respond to payment-related questions and resolve concerns promptly. Work closely with internal teams to implement payment strategies that improve client service. Document client interactions and maintain detailed records of each case. Monitor developments in the payment industry, including regulatory updates. Support client onboarding and deliver training on payment systems when needed. Location & Relocation This role is based in Sofia, Bulgaria. Candidates currently in Amsterdam or the Netherlands interested in relocating are encouraged to apply.

About the Role mangroup is looking for a DevOps Engineer in Sofia to help improve and maintain our deployment processes. This role works closely with both development and IT operations teams to automate workflows and support the reliability of our applications. What You Will Do Manage infrastructure and deployment pipelines Implement and maintain CI/CD practices Monitor cloud environments for performance and availability Troubleshoot and resolve operational issues Identify and drive improvements to existing systems Location This position is based in Sofia.

ekobulgaria is seeking a dynamic and motivated Maintenance Engineer who is eager to advance their career within a multinational organization. This role offers a unique opportunity to acquire significant experience and expertise while actively participating in the daily operations and projects of the technical department.Key Responsibilities: Oversee and coordinate both preventive and corrective repair and maintenance activities related to the technological upkeep of Petrol Stations;Manage non-technological maintenance tasks (preventive and corrective) for Petrol Stations;Assist in coordinating small-scale renovations and repair projects;Process service requests from Petrol Stations through SAP, ensuring timely tracking and completion;Maintain updated permits and documentation pertinent to the Technical Department's operations;Develop and maintain a comprehensive database of equipment installed, modified, or repaired at the petrol stations;Review and assess contractors’ project proposals and schedules;Monitor, track, and report on-site work performed by vendors, ensuring compliance with contractual obligations and invoicing;Create efficient maintenance schedules and evaluate repair cost estimates;

Join the dynamic team at Mercier Consultancy as we seek enthusiastic Estonian-speaking Customer Service Representatives in Sofia, Bulgaria! We offer a comprehensive relocation package to facilitate your move. If you are passionate about delivering exceptional service and enjoy helping others, this is the perfect opportunity for you.In your role, you will serve as the initial point of contact for our Estonian-speaking clients. You will assist them with their inquiries, resolve their issues, and ensure they have a positive experience with our services. Your contributions will be vital in enhancing customer satisfaction and fostering loyalty.Key Responsibilities Deliver exceptional customer service in both Estonian and English via various communication channels. Address customer inquiries, concerns, and complaints with professionalism and courtesy. Accurately document customer interactions in our CRM system. Work collaboratively with internal teams to resolve customer issues promptly. Collect and analyze customer feedback to support service enhancements. Stay updated on company products and services to provide informed assistance. Engage in continuous training to improve customer service skills and product knowledge.

Join Mercier Consultancy as a French Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! As the primary support contact for our French-speaking gaming community, you will play a crucial role in delivering top-notch assistance and ensuring an enjoyable gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a welcoming environment for our players. We seek dedicated individuals with exceptional communication skills and a passion for enhancing the gaming community.Key ResponsibilitiesDeliver outstanding support to French-speaking players via email, chat, and social media platforms.Troubleshoot and resolve technical issues, gameplay inquiries, and account-related concerns.Accurately document all player interactions and support requests in our customer relationship management system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather and communicate player feedback to the development team for potential game enhancements.Contribute to creating a positive and engaging community atmosphere through exceptional support.Stay updated on the latest gaming trends and product developments.

Join Mercier Consultancy as a French-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to facilitate your move. Our ideal candidates are passionate about delivering exceptional customer service to our French-speaking clientele.In this role, you will serve as the primary contact for our French-speaking customers, addressing their inquiries, resolving issues, and ensuring an outstanding customer experience. Your contributions will be crucial in fostering customer loyalty and satisfaction.Key ResponsibilitiesProvide outstanding customer service in both French and English via multiple communication channels.Manage customer inquiries, complaints, and feedback efficiently.Accurately record all interactions in our Customer Relationship Management (CRM) system.Work collaboratively with other departments to deliver comprehensive solutions.Analyze customer feedback to drive service improvements.Stay informed about our products and services to offer knowledgeable assistance.Participate in ongoing training to refine your service skills.

Join Mercier Consultancy as a Polish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to provide a generous relocation package to help you transition to this culturally rich environment. In this role, you will deliver exceptional support to our Polish-speaking clients, ensuring their inquiries and concerns are addressed with utmost professionalism and efficiency.As a Customer Service Representative, you will interact with customers through various communication channels, effectively managing their questions and swiftly resolving any issues. Your fluency in Polish will be vital in fostering strong relationships with our customers and enhancing their experience with our services.Key Responsibilities Provide assistance to Polish-speaking customers via phone, email, and chat. Address inquiries about our products and services with expertise. Keep detailed records of customer interactions in our CRM system. Collaborate with team members to effectively resolve customer issues. Offer comprehensive information on product features and benefits. Collect customer feedback to drive service improvements. Engage in regular training sessions to stay updated on product offerings.

Join Experian as an Analytics Consultant and leverage your analytical expertise to drive data-driven insights and solutions for our diverse client base. In this dynamic role, you will utilize advanced analytical tools and methodologies to interpret complex datasets, enabling clients to make informed strategic decisions.We are looking for individuals who are passionate about data analysis and have a knack for problem-solving. If you're ready to make a significant impact in the world of analytics, we invite you to apply!

Join Our Team as a Driver!The Terry Soot Management Group (TSMG), established in 2017, specializes in field data collection across Europe. We operate in areas where automation falls short, providing essential data by counting features, capturing images and videos, recording audio, and scanning locations for intricate details. Our dedicated teams are spread throughout Europe and North America, always ready for new challenges.Project OverviewThe objective of this project is to gather high-quality imagery of streets, key landmarks, and public areas within EU countries. You will drive vehicles equipped with 360-degree cameras, capturing the surroundings and storing this valuable data, which will ultimately enhance one of the world's leading online maps.As a data collector, you will navigate specific routes through public streets, focusing on commercial areas and historical sites. In case of adverse weather conditions, you may revisit certain locations to ensure the best quality imagery. This project is anticipated to last a minimum of 3 months, covering various city and state zones.We are looking for candidates who love driving, possess strong knowledge of the local area and traffic patterns, and exemplify responsibility and reliability.Work ScheduleMonday through Friday, 8 hours per day (40 hours per week), with the option to work additional hours if desired.

Mercier Consultancy is hiring a Danish-speaking Customer Support Agent for its fintech operations. This role is based in Sofia, Bulgaria, with a relocation package provided to help new team members settle in smoothly. Role Overview Support Danish-speaking customers as they navigate fintech products and services. The position centers on troubleshooting issues, answering questions, and ensuring each interaction leaves clients feeling supported and confident in their financial tools. The work directly impacts customer satisfaction and the reputation of Mercier Consultancy in the financial services sector. Main Responsibilities Provide support to Danish-speaking customers through phone, email, and chat channels Respond to questions about fintech products and services Identify, investigate, and resolve technical problems, or escalate complex cases when needed Document all customer interactions accurately in the support system Work with internal teams to resolve issues promptly Keep up to date with developments in fintech to better assist customers Maintain a customer-focused approach in every conversation Relocation Support A comprehensive relocation package is available for those moving to Sofia for this position.

Join LivePerson, a leader in transforming customer care through innovative mobile messaging solutions. Our cloud-based platform, LiveEngage, empowers brands to engage with millions of customers and thousands of agents effectively. With 20 years of experience as a B2B SaaS company, we pride ourselves on fostering meaningful connections between brands and their customers.As a DevSecOps Engineer II, you will be instrumental in embedding security practices within our DevOps pipeline. Collaborating closely with development, operations, and security teams, you will help ensure that our applications and infrastructure are secure, scalable, and resilient. Your contributions will be vital in cultivating a proactive security culture throughout the organization.We are committed to providing you with an environment conducive to success, filled with complex and stimulating technical challenges.

Join Experian as a Senior Data Analytics Engineer in Sofia, where you will play a pivotal role in transforming data into actionable insights. You will collaborate with cross-functional teams to design and implement robust analytics solutions that drive strategic decisions and enhance business performance.