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Experience Level
Entry Level
About the job
Experian is seeking a Service and Billing Specialist with German language skills to join the team in Sofia. This position centers on supporting clients by handling billing inquiries and addressing customer concerns.
Role overview
This role involves managing a range of billing questions and ensuring clients receive clear, accurate responses. Strong communication in German is essential, as much of the work involves direct interaction with customers.
What you will do
Respond to billing-related inquiries from clients
Resolve customer issues with a focus on accuracy and clarity
Support a smooth and positive experience for every client
Requirements
Fluency in German
Experience with customer service and billing processes
Experian is seeking a Service and Billing Specialist with German language skills to join the team in Sofia. This position centers on supporting clients by handling billing inquiries and addressing customer concerns. Role overview This role involves managing a range of billing questions and ensuring clients receive clear, accurate responses. Strong communicat…
Join Lever as a Compensation and Benefits Associate and be part of a transformative journey in talent acquisition.Lever is revolutionizing how companies recruit and hire by developing cutting-edge software utilized by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify. Our commitment to innovation has earned us recognition as the #1 workplace in San Francisco and a top employer across the United States. We pride ourselves on our people-first culture and our dedication to supporting and nurturing our team members, whom we call “Leveroos.”
Join our dynamic team at Hitachi Solutions as a Project Analyst, where your bilingual proficiency in German and English will be invaluable. In this entry-level role, you will contribute to various projects within our PMO - Delivery Excellence department. This position offers a fantastic opportunity to kickstart your career, gain hands-on experience in project management, and work alongside industry experts.
Bolt is looking for a Sales Specialist to join the Bolt Food team in Sofia, Bulgaria. This position centers on working directly with restaurant partners throughout the city. Key responsibilities include helping new restaurant partners get started on the platform and supporting their move to an Account Manager. The role aims to deliver a smooth onboarding experience for every partner. What you will do Engage with restaurant partners in Sofia to guide them through the onboarding process Facilitate the handover of partners to Account Managers Support the growth of Bolt Food’s network in the local market Team and collaboration This role offers the chance to work alongside colleagues from around the world and contribute to a food delivery platform that is expanding rapidly.
Role Overview Experian is looking for a Sales Operations Reporting and Analytics Specialist to join the team in Sofia. This role focuses on using data to support strategic decisions and improve sales outcomes. What You Will Do Analyze sales data to identify trends and actionable insights Create reports, dashboards, and visualizations for stakeholders Communicate findings clearly to support business decisions Location This position is based in Sofia.
Join Sopra Steria as a Consultant in our Project Management Office and leverage your German language skills to support diverse projects. You will be part of a dynamic team focused on delivering high-quality project management solutions to our clients. Your role will involve coordinating project activities, assisting in project planning, and ensuring successful project execution.
Join Louis Dreyfus Company as a Human Capital Management (HCM) System Expert specializing in Workday. You will play a vital role in optimizing our HR systems and ensuring their efficiency and effectiveness across our global operations.
Role overview ocadogroup seeks a Payroll Specialist based in Sofia, Bulgaria. The position centers on processing payroll accurately and on schedule for a diverse group of employees. The Payroll Specialist oversees payroll operations, ensures compliance with current regulations, and prepares detailed payroll reports. Key responsibilities Process payroll for employees, maintaining accuracy and meeting deadlines Oversee daily payroll operations Prepare and review payroll reports Maintain compliance with all relevant payroll regulations What matters here This role plays a key part in maintaining ocadogroup’s standards for reliable payroll. The Payroll Specialist supports employees by ensuring their compensation is processed correctly and on time.
Ocadogroup is looking for a Fixed Assets, Projects & Leases Accountant based in Sofia, Bulgaria. This position centers on managing fixed asset accounting, project accounting, and lease management processes. Role overview The role involves working closely with different departments to ensure assets are capitalized correctly and depreciation is calculated accurately. Compliance with relevant accounting regulations is a core responsibility. Attention to detail and a collaborative approach are important for success in this position. Key responsibilities Oversee fixed asset accounting, including capitalization and depreciation Manage accounting for ongoing projects Handle lease management processes Ensure compliance with applicable regulations Work with other teams to support accurate financial records Impact This role helps streamline financial processes and supports the delivery of clear financial reporting on fixed assets and projects. The work contributes directly to the financial stability and transparency of Ocadogroup.
Join our vibrant team at Accedia as a Marketing Specialist! We seek a motivated individual who is passionate about learning and thrives in a collaborative environment. Your journey with us will be filled with opportunities for professional growth and knowledge sharing.Key Responsibilities:Create engaging articles, visually appealing graphic content, and impactful presentations tailored for key stakeholders, ensuring alignment with our brand identity.Identify and explore award competitions and public relations opportunities, preparing high-quality submissions.Enhance our visibility within essential partner ecosystems by managing relationships and engaging in co-marketing initiatives.Build brand credibility through the development of client-approved online reviews and formal references.Perform content audits to ensure compliance with brand guidelines while monitoring online sentiment to protect our reputation.Collaborate closely with the Marketing leadership team and assist with various tasks, such as proofreading materials and organizing event logistics.Coordinate efforts with other teams to ensure that the right experts are involved, and goals are met on schedule.
Full-time|On-site|Sofia, Sofia (stolitsa), Bulgaria
As a Payment Experience Specialist, you will become the trusted ally for our users, stepping in whenever payment issues arise. Whether a transfer is delayed or something seems amiss, you will diligently investigate with precision and care. Your mission is to ensure swift and accurate resolutions — eliminating confusion and guesswork.Embrace ResponsibilityIn this role, your responsibility extends beyond problem-solving; it involves keeping our users informed and confident throughout their journey. You will clarify the situation, outline the next steps, and indicate if any actions are required from their end. Your goal is to transform frustrating experiences into seamless interactions, making banking feel effortless.Deliver high-quality, empathetic support in every interaction, ensuring users feel heard and valued throughout their payment journey.Manage escalated payment issues by conducting thorough investigations, coordinating with relevant teams, and ensuring timely and accurate resolutions.Act promptly in urgent situations, recognizing the needs of distressed users and providing reassurance through swift action.Maintain clear communication with users by setting expectations, providing updates, and following through until their issues are fully resolved, fostering a transparent support experience.
Role Overview Playtech is looking for a Monitoring Specialist in Sofia to help maintain the stability and performance of company systems. This role focuses on real-time monitoring and analysis of system performance. What You Will Do Monitor system health and performance using internal tools Analyze data to detect irregularities or issues Work with teams across the company to address and resolve problems quickly Proactively identify potential risks to system stability
Join our innovative Micromobility team as an Operations Specialist in Sofia, Bulgaria, where you will play a pivotal role in enhancing Bolt's e-scooter operations. In this engaging and analytical position, you will focus on driving business growth and ensuring an exceptional user experience for our riders.About Us:Bolt is a rapidly expanding tech company serving over 200 million customers across 50+ countries in Europe and Africa. Our success is driven by our diverse and inclusive workforce.We strive to create a welcoming environment for everyone, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to shape cities that prioritize people over cars, and we invite you to be part of this transformative journey!About the Role:As an Operations Specialist, you will be at the core of our micromobility initiatives in Bulgaria. Your expertise will help bridge data-driven strategies with local execution, ensuring that our riders enjoy a seamless, safe, and reliable experience every time they opt for a Bolt scooter. You will manage crucial partnerships with logistics providers and municipalities to enhance urban mobility.Main Responsibilities:Fleet Optimization: Monitor city-wide metrics to guarantee that our scooters are strategically placed, fully charged, and ready for use.Partner Management: Cultivate local partnerships with logistics providers by tracking their KPIs, optimizing their routes, and upholding the high standards our riders expect.Operational Excellence: Develop and streamline operational processes to enhance overall efficiency.
Exciting OpportunityAs an Operational Excellence Specialist at AJW, you will play a crucial role in enhancing the efficiency, reliability, and performance of our global aviation operations. Your primary focus will be on streamlining processes and establishing scalable practices that improve service delivery while optimizing costs.This position involves collaboration across various departments, including supply chain, logistics, technical, and commercial functions. You will be instrumental in driving smarter, more effective operations that align with AJW's mission of revolutionizing aviation efficiency.Key ResponsibilitiesEvaluate existing processes to identify inefficiencies, risks, and areas for improvement.Develop and implement process enhancements to boost performance and consistency.Utilize data analytics to monitor operational performance and evaluate the impact of improvements.Facilitate the standardization of processes across teams and locations.Engage with stakeholders to implement changes and ensure successful adoption.Contribute to automation initiatives and the effective use of systems and technology.Support ongoing continuous improvement efforts across the operational landscape.Deliver comprehensive reports on performance metrics, risks, and results.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
Join our dynamic team at Eightcap as a Customer Support Specialist where you will play a vital role in enhancing customer satisfaction and retention. You will be responsible for addressing customer inquiries, providing timely solutions, and ensuring a seamless experience.As a Customer Support Specialist, you will engage with clients through various channels, assist with account-related issues, and promote our products and services. Your exceptional communication skills and problem-solving abilities will be key in ensuring our customers feel valued and supported.
Role overview Playtech is looking for a Technical Delivery Specialist to join its Customer Support team in Sofia. The role centers on providing technical support and assisting clients with resolving their issues quickly and effectively. Building lasting client relationships and communicating clearly are key parts of this position. What you will do Provide technical support to clients, responding to their questions and technical concerns Collaborate with customers to help ensure their satisfaction Share solutions and updates in a clear and professional manner Troubleshoot and resolve technical problems as they come up Requirements Interest in technology and customer service Strong communication and problem-solving abilities Enjoyment of helping others and working as part of a team This position is based in Sofia and involves supporting Playtech’s clients directly as part of a collaborative team.
Sutherland is on the lookout for an insightful and results-driven Technical Project Manager to spearhead client launches. Join our dedicated team of professionals, where your expertise in infrastructure project management and client onboarding will be pivotal to our success.Key Responsibilities:Lead multiple project activities for onboarding major clients and transitioning existing clients to new products and services.Demonstrate strong organizational, facilitation, and leadership skills to meet both client and Sutherland standards.Manage procurement processes and utilize tools such as Ariba.Employ project management software and collaboration tools like Smartsheet, SharePoint, and Webex.Bring expertise in Networking (VPN, Connectivity, Access Control), IVR, Telecom, and associated technologies.Desired Skills:Experience in BPO infrastructure and technology operations is highly preferred.In-depth knowledge of Genesys Platforms or similar technologies is essential.Experience with Coral Active or equivalent universal agent desktop solutions, and familiarity with WebRTC is advantageous.Proficient in deploying Cisco UCCE (Unified Contact Center Enterprise) and its components.Knowledge of OCI, Azure, Google Cloud, GKE, or related technologies is a plus.Project Management Duties:Ensure effective communication throughout all project phases.Manage IT, Telecom, and Development teams to fulfill voice, omnichannel, and data requirements.Identify, assess, and mitigate project risks while addressing issues as they arise.Document and fulfill specific requirements for new product launches and manage significant change requests.Create operational contingency plans for programs and assist the business development team in expanding accounts.Maintain a zero-client escalation rate by establishing regular meeting cadences and collaboration efforts.Prepare and present relevant project documentation and presentations.
Join Mercier Consultancy as a Polish-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria, with a fully compensated relocation package. This is a remarkable opportunity for Polish-speaking professionals eager to enhance their careers in the vibrant realm of digital trust and safety on an international platform.In your role as a Digital Trust & Safety Specialist, you will be pivotal in safeguarding the integrity of our digital platforms by diligently monitoring, investigating, and addressing safety issues. Your proficiency in Polish and your knowledge of digital safety protocols will be essential for fostering user trust and ensuring adherence to platform guidelines.Key Responsibilities Monitor digital content and user engagement for potential safety threats and policy breaches. Swiftly address safety reports and carry out comprehensive investigations. Work collaboratively with various teams to design and refine safety protocols. Educate and guide users on best practices for digital trust and safety. Analyze data trends related to safety and compile reports to drive continuous improvement initiatives. Stay abreast of industry standards, regulations, and advancements in digital safety. Conduct training sessions to elevate awareness of trust and safety challenges within the organization.
Full-time|Remote|Remote — Sofia, Sofia City Province, Bulgaria
About the RoleAs an SEO Specialist at Hustler Marketing, you will take complete command of the SEO strategy and implementation for a diverse range of e-commerce clients. This client-facing position merges strategic oversight with practical execution.Your primary responsibility will be to create, execute, and continually enhance SEO strategies that yield quantifiable organic growth. You will need to foresee challenges, identify risks early, and proactively address issues to maintain performance and client trust.You will work independently on daily client tasks while closely collaborating with the Marketing Manager on strategic initiatives, complex challenges, and innovations in our SEO services.Mission StatementThe key mission of the SEO Specialist is to ensure effective and proactive execution of client SEO strategies that deliver measurable business outcomes. This includes anticipating obstacles, adapting to shifts in search behavior, and consistently achieving robust organic growth for our e-commerce clientele.General ResponsibilitiesDevelop and manage data-driven SEO strategies tailored to each client’s e-commerce objectives.Oversee multiple SEO client accounts, taking full responsibility for strategy, execution, and results.Conduct in-depth keyword research, competitive analysis, technical audits, and content strategies to support sustained organic growth.Implement on-page, technical, and off-page SEO enhancements across client websites.Optimize product pages, category structures, internal linking, and site architecture for extensive e-commerce catalogs.Collaborate closely with developers, designers, and marketers to ensure precise implementation of SEO recommendations.Adjust SEO strategies in response to the evolving search landscape, including LLM-powered search, AEO, and GEO optimization.Identify SEO risks, technical issues, and growth opportunities proactively.Monitor performance through analytics and SEO tools, refining strategies based on data insights and results.Prepare clear, actionable reports and recommendations for clients and internal stakeholders.Translate complex SEO data into actionable insights that clients can easily grasp and implement.Maintain organized documentation of SEO work, decisions, and progress across accounts.Keep abreast of SEO trends, algorithm changes, and emerging best practices in search and e-commerce.This role ensures that Hustler Marketing's web projects remain structured, efficient, and commercially viable.Position SpecificationsFull-time commitment while adhering to general office hours availability.An average of 140 tracked hours per month consistently.Fixed-rate monthly salary paid in USD.Contractor status available after signing a non-disclosure agreement.
Join Mercier Consultancy as a German-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria. This unique role offers a fully funded relocation package tailored for German-speaking professionals looking to advance their careers within a dynamic international company.As a pivotal member of our team, you will be instrumental in maintaining the integrity of our digital platforms. Your responsibilities will include monitoring, investigating, and resolving safety concerns to uphold user trust.Core ResponsibilitiesMonitor digital content and user interactions to detect safety risks and policy violations.Thoroughly investigate safety incidents and respond promptly to user inquiries.Collaborate with cross-functional teams to enhance safety protocols and measures.Educate users and stakeholders on best practices for digital safety.Analyze safety data trends and compile actionable reports for ongoing improvement.Stay updated on the latest standards and regulations concerning digital trust and safety.Conduct training sessions to elevate awareness around trust and safety issues.
Experian is seeking a Service and Billing Specialist with German language skills to join the team in Sofia. This position centers on supporting clients by handling billing inquiries and addressing customer concerns. Role overview This role involves managing a range of billing questions and ensuring clients receive clear, accurate responses. Strong communicat…
Join Lever as a Compensation and Benefits Associate and be part of a transformative journey in talent acquisition.Lever is revolutionizing how companies recruit and hire by developing cutting-edge software utilized by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify. Our commitment to innovation has earned us recognition as the #1 workplace in San Francisco and a top employer across the United States. We pride ourselves on our people-first culture and our dedication to supporting and nurturing our team members, whom we call “Leveroos.”
Join our dynamic team at Hitachi Solutions as a Project Analyst, where your bilingual proficiency in German and English will be invaluable. In this entry-level role, you will contribute to various projects within our PMO - Delivery Excellence department. This position offers a fantastic opportunity to kickstart your career, gain hands-on experience in project management, and work alongside industry experts.
Bolt is looking for a Sales Specialist to join the Bolt Food team in Sofia, Bulgaria. This position centers on working directly with restaurant partners throughout the city. Key responsibilities include helping new restaurant partners get started on the platform and supporting their move to an Account Manager. The role aims to deliver a smooth onboarding experience for every partner. What you will do Engage with restaurant partners in Sofia to guide them through the onboarding process Facilitate the handover of partners to Account Managers Support the growth of Bolt Food’s network in the local market Team and collaboration This role offers the chance to work alongside colleagues from around the world and contribute to a food delivery platform that is expanding rapidly.
Role Overview Experian is looking for a Sales Operations Reporting and Analytics Specialist to join the team in Sofia. This role focuses on using data to support strategic decisions and improve sales outcomes. What You Will Do Analyze sales data to identify trends and actionable insights Create reports, dashboards, and visualizations for stakeholders Communicate findings clearly to support business decisions Location This position is based in Sofia.
Join Sopra Steria as a Consultant in our Project Management Office and leverage your German language skills to support diverse projects. You will be part of a dynamic team focused on delivering high-quality project management solutions to our clients. Your role will involve coordinating project activities, assisting in project planning, and ensuring successful project execution.
Join Louis Dreyfus Company as a Human Capital Management (HCM) System Expert specializing in Workday. You will play a vital role in optimizing our HR systems and ensuring their efficiency and effectiveness across our global operations.
Role overview ocadogroup seeks a Payroll Specialist based in Sofia, Bulgaria. The position centers on processing payroll accurately and on schedule for a diverse group of employees. The Payroll Specialist oversees payroll operations, ensures compliance with current regulations, and prepares detailed payroll reports. Key responsibilities Process payroll for employees, maintaining accuracy and meeting deadlines Oversee daily payroll operations Prepare and review payroll reports Maintain compliance with all relevant payroll regulations What matters here This role plays a key part in maintaining ocadogroup’s standards for reliable payroll. The Payroll Specialist supports employees by ensuring their compensation is processed correctly and on time.
Ocadogroup is looking for a Fixed Assets, Projects & Leases Accountant based in Sofia, Bulgaria. This position centers on managing fixed asset accounting, project accounting, and lease management processes. Role overview The role involves working closely with different departments to ensure assets are capitalized correctly and depreciation is calculated accurately. Compliance with relevant accounting regulations is a core responsibility. Attention to detail and a collaborative approach are important for success in this position. Key responsibilities Oversee fixed asset accounting, including capitalization and depreciation Manage accounting for ongoing projects Handle lease management processes Ensure compliance with applicable regulations Work with other teams to support accurate financial records Impact This role helps streamline financial processes and supports the delivery of clear financial reporting on fixed assets and projects. The work contributes directly to the financial stability and transparency of Ocadogroup.
Join our vibrant team at Accedia as a Marketing Specialist! We seek a motivated individual who is passionate about learning and thrives in a collaborative environment. Your journey with us will be filled with opportunities for professional growth and knowledge sharing.Key Responsibilities:Create engaging articles, visually appealing graphic content, and impactful presentations tailored for key stakeholders, ensuring alignment with our brand identity.Identify and explore award competitions and public relations opportunities, preparing high-quality submissions.Enhance our visibility within essential partner ecosystems by managing relationships and engaging in co-marketing initiatives.Build brand credibility through the development of client-approved online reviews and formal references.Perform content audits to ensure compliance with brand guidelines while monitoring online sentiment to protect our reputation.Collaborate closely with the Marketing leadership team and assist with various tasks, such as proofreading materials and organizing event logistics.Coordinate efforts with other teams to ensure that the right experts are involved, and goals are met on schedule.
Full-time|On-site|Sofia, Sofia (stolitsa), Bulgaria
As a Payment Experience Specialist, you will become the trusted ally for our users, stepping in whenever payment issues arise. Whether a transfer is delayed or something seems amiss, you will diligently investigate with precision and care. Your mission is to ensure swift and accurate resolutions — eliminating confusion and guesswork.Embrace ResponsibilityIn this role, your responsibility extends beyond problem-solving; it involves keeping our users informed and confident throughout their journey. You will clarify the situation, outline the next steps, and indicate if any actions are required from their end. Your goal is to transform frustrating experiences into seamless interactions, making banking feel effortless.Deliver high-quality, empathetic support in every interaction, ensuring users feel heard and valued throughout their payment journey.Manage escalated payment issues by conducting thorough investigations, coordinating with relevant teams, and ensuring timely and accurate resolutions.Act promptly in urgent situations, recognizing the needs of distressed users and providing reassurance through swift action.Maintain clear communication with users by setting expectations, providing updates, and following through until their issues are fully resolved, fostering a transparent support experience.
Role Overview Playtech is looking for a Monitoring Specialist in Sofia to help maintain the stability and performance of company systems. This role focuses on real-time monitoring and analysis of system performance. What You Will Do Monitor system health and performance using internal tools Analyze data to detect irregularities or issues Work with teams across the company to address and resolve problems quickly Proactively identify potential risks to system stability
Join our innovative Micromobility team as an Operations Specialist in Sofia, Bulgaria, where you will play a pivotal role in enhancing Bolt's e-scooter operations. In this engaging and analytical position, you will focus on driving business growth and ensuring an exceptional user experience for our riders.About Us:Bolt is a rapidly expanding tech company serving over 200 million customers across 50+ countries in Europe and Africa. Our success is driven by our diverse and inclusive workforce.We strive to create a welcoming environment for everyone, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to shape cities that prioritize people over cars, and we invite you to be part of this transformative journey!About the Role:As an Operations Specialist, you will be at the core of our micromobility initiatives in Bulgaria. Your expertise will help bridge data-driven strategies with local execution, ensuring that our riders enjoy a seamless, safe, and reliable experience every time they opt for a Bolt scooter. You will manage crucial partnerships with logistics providers and municipalities to enhance urban mobility.Main Responsibilities:Fleet Optimization: Monitor city-wide metrics to guarantee that our scooters are strategically placed, fully charged, and ready for use.Partner Management: Cultivate local partnerships with logistics providers by tracking their KPIs, optimizing their routes, and upholding the high standards our riders expect.Operational Excellence: Develop and streamline operational processes to enhance overall efficiency.
Exciting OpportunityAs an Operational Excellence Specialist at AJW, you will play a crucial role in enhancing the efficiency, reliability, and performance of our global aviation operations. Your primary focus will be on streamlining processes and establishing scalable practices that improve service delivery while optimizing costs.This position involves collaboration across various departments, including supply chain, logistics, technical, and commercial functions. You will be instrumental in driving smarter, more effective operations that align with AJW's mission of revolutionizing aviation efficiency.Key ResponsibilitiesEvaluate existing processes to identify inefficiencies, risks, and areas for improvement.Develop and implement process enhancements to boost performance and consistency.Utilize data analytics to monitor operational performance and evaluate the impact of improvements.Facilitate the standardization of processes across teams and locations.Engage with stakeholders to implement changes and ensure successful adoption.Contribute to automation initiatives and the effective use of systems and technology.Support ongoing continuous improvement efforts across the operational landscape.Deliver comprehensive reports on performance metrics, risks, and results.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
Join our dynamic team at Eightcap as a Customer Support Specialist where you will play a vital role in enhancing customer satisfaction and retention. You will be responsible for addressing customer inquiries, providing timely solutions, and ensuring a seamless experience.As a Customer Support Specialist, you will engage with clients through various channels, assist with account-related issues, and promote our products and services. Your exceptional communication skills and problem-solving abilities will be key in ensuring our customers feel valued and supported.
Role overview Playtech is looking for a Technical Delivery Specialist to join its Customer Support team in Sofia. The role centers on providing technical support and assisting clients with resolving their issues quickly and effectively. Building lasting client relationships and communicating clearly are key parts of this position. What you will do Provide technical support to clients, responding to their questions and technical concerns Collaborate with customers to help ensure their satisfaction Share solutions and updates in a clear and professional manner Troubleshoot and resolve technical problems as they come up Requirements Interest in technology and customer service Strong communication and problem-solving abilities Enjoyment of helping others and working as part of a team This position is based in Sofia and involves supporting Playtech’s clients directly as part of a collaborative team.
Sutherland is on the lookout for an insightful and results-driven Technical Project Manager to spearhead client launches. Join our dedicated team of professionals, where your expertise in infrastructure project management and client onboarding will be pivotal to our success.Key Responsibilities:Lead multiple project activities for onboarding major clients and transitioning existing clients to new products and services.Demonstrate strong organizational, facilitation, and leadership skills to meet both client and Sutherland standards.Manage procurement processes and utilize tools such as Ariba.Employ project management software and collaboration tools like Smartsheet, SharePoint, and Webex.Bring expertise in Networking (VPN, Connectivity, Access Control), IVR, Telecom, and associated technologies.Desired Skills:Experience in BPO infrastructure and technology operations is highly preferred.In-depth knowledge of Genesys Platforms or similar technologies is essential.Experience with Coral Active or equivalent universal agent desktop solutions, and familiarity with WebRTC is advantageous.Proficient in deploying Cisco UCCE (Unified Contact Center Enterprise) and its components.Knowledge of OCI, Azure, Google Cloud, GKE, or related technologies is a plus.Project Management Duties:Ensure effective communication throughout all project phases.Manage IT, Telecom, and Development teams to fulfill voice, omnichannel, and data requirements.Identify, assess, and mitigate project risks while addressing issues as they arise.Document and fulfill specific requirements for new product launches and manage significant change requests.Create operational contingency plans for programs and assist the business development team in expanding accounts.Maintain a zero-client escalation rate by establishing regular meeting cadences and collaboration efforts.Prepare and present relevant project documentation and presentations.
Join Mercier Consultancy as a Polish-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria, with a fully compensated relocation package. This is a remarkable opportunity for Polish-speaking professionals eager to enhance their careers in the vibrant realm of digital trust and safety on an international platform.In your role as a Digital Trust & Safety Specialist, you will be pivotal in safeguarding the integrity of our digital platforms by diligently monitoring, investigating, and addressing safety issues. Your proficiency in Polish and your knowledge of digital safety protocols will be essential for fostering user trust and ensuring adherence to platform guidelines.Key Responsibilities Monitor digital content and user engagement for potential safety threats and policy breaches. Swiftly address safety reports and carry out comprehensive investigations. Work collaboratively with various teams to design and refine safety protocols. Educate and guide users on best practices for digital trust and safety. Analyze data trends related to safety and compile reports to drive continuous improvement initiatives. Stay abreast of industry standards, regulations, and advancements in digital safety. Conduct training sessions to elevate awareness of trust and safety challenges within the organization.
Full-time|Remote|Remote — Sofia, Sofia City Province, Bulgaria
About the RoleAs an SEO Specialist at Hustler Marketing, you will take complete command of the SEO strategy and implementation for a diverse range of e-commerce clients. This client-facing position merges strategic oversight with practical execution.Your primary responsibility will be to create, execute, and continually enhance SEO strategies that yield quantifiable organic growth. You will need to foresee challenges, identify risks early, and proactively address issues to maintain performance and client trust.You will work independently on daily client tasks while closely collaborating with the Marketing Manager on strategic initiatives, complex challenges, and innovations in our SEO services.Mission StatementThe key mission of the SEO Specialist is to ensure effective and proactive execution of client SEO strategies that deliver measurable business outcomes. This includes anticipating obstacles, adapting to shifts in search behavior, and consistently achieving robust organic growth for our e-commerce clientele.General ResponsibilitiesDevelop and manage data-driven SEO strategies tailored to each client’s e-commerce objectives.Oversee multiple SEO client accounts, taking full responsibility for strategy, execution, and results.Conduct in-depth keyword research, competitive analysis, technical audits, and content strategies to support sustained organic growth.Implement on-page, technical, and off-page SEO enhancements across client websites.Optimize product pages, category structures, internal linking, and site architecture for extensive e-commerce catalogs.Collaborate closely with developers, designers, and marketers to ensure precise implementation of SEO recommendations.Adjust SEO strategies in response to the evolving search landscape, including LLM-powered search, AEO, and GEO optimization.Identify SEO risks, technical issues, and growth opportunities proactively.Monitor performance through analytics and SEO tools, refining strategies based on data insights and results.Prepare clear, actionable reports and recommendations for clients and internal stakeholders.Translate complex SEO data into actionable insights that clients can easily grasp and implement.Maintain organized documentation of SEO work, decisions, and progress across accounts.Keep abreast of SEO trends, algorithm changes, and emerging best practices in search and e-commerce.This role ensures that Hustler Marketing's web projects remain structured, efficient, and commercially viable.Position SpecificationsFull-time commitment while adhering to general office hours availability.An average of 140 tracked hours per month consistently.Fixed-rate monthly salary paid in USD.Contractor status available after signing a non-disclosure agreement.
Join Mercier Consultancy as a German-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria. This unique role offers a fully funded relocation package tailored for German-speaking professionals looking to advance their careers within a dynamic international company.As a pivotal member of our team, you will be instrumental in maintaining the integrity of our digital platforms. Your responsibilities will include monitoring, investigating, and resolving safety concerns to uphold user trust.Core ResponsibilitiesMonitor digital content and user interactions to detect safety risks and policy violations.Thoroughly investigate safety incidents and respond promptly to user inquiries.Collaborate with cross-functional teams to enhance safety protocols and measures.Educate users and stakeholders on best practices for digital safety.Analyze safety data trends and compile actionable reports for ongoing improvement.Stay updated on the latest standards and regulations concerning digital trust and safety.Conduct training sessions to elevate awareness around trust and safety issues.
