Fraud Operations Specialist

Role Overview flix is hiring a Fraud Operations Specialist based in Sofia. This position focuses on protecting company operations from fraud and maintaining the integrity of services. What You Will Do Analyze transaction patterns to identify suspicious activity Apply and refine fraud detection strategies Work with teams across the business to strengthen frau…

As a Cards Experience Specialist at bunq, you will be the first point of contact for our users when they encounter issues with card payments. From declined transactions to suspicious charges and refund requests, your role is to swiftly and effectively resolve these concerns, ensuring a smooth experience for our users.Your responsibilities include reviewing and issuing chargebacks and refunds, with a focus on accuracy and fairness. Equally important is your role in keeping users informed throughout the process, providing clear explanations of what is happening, what to expect next, and any actions required from their side.Embrace OwnershipBy promptly addressing issues and providing the right solutions, you will enhance our users' experiences and make their lives easier. Collaborate with various teams to address root causes and support payment operations in tackling even the most intricate challenges

Join our dynamic Delivery team in Sofia as a Courier Operations Specialist! In this pivotal role, you will be instrumental in enhancing, scaling, and optimizing our courier fleet, ensuring a seamless experience for our couriers, customers, and restaurant partners.About UsWith over 200 million customers across more than 50 countries, Bolt stands as one of the fastest-growing technology companies in Europe and Africa. Our success is attributed to our talented team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to transform cities into spaces for people, not cars, and we need your expertise to help us achieve this vision!About the RoleIn this role, you will collaborate with cross-functional teams and external partners to drive courier acquisition, onboarding, retention, and maintain operational excellence daily. This opportunity allows you to make a significant impact in a rapidly growing, tech-driven environment.

Exciting OpportunityJoin our dynamic team as an Inventory Specialist at AJW Aviation! In this pivotal role, you will be responsible for optimizing and managing high-value aviation component inventory across our global network. You will ensure that parts are strategically positioned and utilized to support aircraft availability and meet customer commitments. This position is integral to the aviation supply chain, balancing operational demands, asset values, and lifecycle decisions related to repair, trading, and procurement.Collaborating with airlines, MROs, and suppliers worldwide, you will play a crucial role in mitigating AOG risks, enhancing stock performance, and implementing data-driven inventory strategies that directly contribute to AJW’s mission of transforming aviation efficiency.Key ResponsibilitiesOversee inventory levels to maintain a balance between availability, cost, and utilization.Conduct analysis on stock performance, including demand, usage, aging, and excess/obsolete items.Assist in forecasting and demand planning initiatives.Propose strategies (repair, scrap, sale, transfer, or purchase) to optimize asset value.Collaborate across departments to ensure inventory supports customer requirements and contractual obligations.Track and report on inventory KPIs such as stock turnover, availability, and aging.Identify risks related to AOG exposure and excess stock, implementing necessary mitigation strategies.Contribute to inventory strategy development and continuous improvement efforts.Ensure data accuracy in inventory systems and utilize inventory management tools effectively.

Aviapartner is a provider of ground handling services at airports throughout Europe, emphasizing efficiency and reliability in daily operations. The Employee Scheduling Specialist position is based at Sofia Airport in Sofia, Bulgaria. Role overview This role centers on managing and optimizing staff schedules within the Operations department. The Employee Scheduling Specialist ensures that personnel are deployed effectively to meet operational demands and leads the planning team to support smooth activities on the ground. Main objectives Prepare and manage daily, weekly, and monthly employee schedules Align operational requirements with available staff resources Key responsibilities Prepare and maintain schedules in line with flight operations Allocate staff according to availability, skill sets, and budget limits Lead and support the planning team Adjust schedules proactively to address changes or emergencies Oversee employee working hours, vacations, absences, and related reporting Analyze scheduling processes and recommend improvements

Are you excited about the opportunity to support a fleet of robots in their operations? If you are: Eager to work in the tech industry without requiring programming expertise; Seeking a stimulating professional environment filled with curious minds; Desiring to excel in a culture that promotes accountability and growth... this role is made for you! Welcome to Ocado, a pioneering technology company located in the vibrant city of Sofia. We aim to revolutionize the global shopping experience. As a leading technology enterprise, we are redefining e-commerce, fulfillment, and logistics within online grocery shopping and beyond. Our Ocado Smart Platform (OSP) is a cutting-edge online shopping system that leverages artificial intelligence, robotics, and automation to meet the unique challenges of online grocery services. What will you do as part of our Operational Services Support Centre of Excellence? At Ocado, we host the world's most sophisticated grocery automation system. Central to our automated Customer Fulfillment Centres is 'The Hive,' where fleets of robots fulfill 50-item orders in just 5 minutes, with robotic arms working collaboratively with the bots to pick and pack orders with unmatched precision. As an Operational Services Support Specialist, your responsibilities will include: • Serving as the primary contact for client operational teams, collaborating closely with Engineering Operations and Technology teams to achieve optimal outcomes and address inquiries. • Leading a team of site support specialists during your shifts, managing work assignments and workforce management (including tickets, mobile robot recoveries, and coordinating recovery windows). • Collaborating with the support specialist team to ensure effective service coverage and meet related targets or service level agreements. • Working on a rotating shift schedule to provide 24/7 monitoring and support for our warehouses. • Performing entirely onsite. • Ensuring timely responses and pickups within the operational framework.

Join Playtech as a Mathematics Quality Assurance Specialist, where you will play a crucial role in ensuring the quality and accuracy of our mathematical algorithms and models. You will collaborate with a dynamic team of researchers and developers to conduct thorough testing and validation of mathematical processes. Your keen attention to detail will help us maintain the highest standards of quality in our gaming products.

Join tide as a Collections Specialist, where you will play a pivotal role in ensuring timely payments and maintaining positive relationships with our clients. Your fluency in German will be essential in communicating effectively with our diverse customer base.In this dynamic position, you will handle collections inquiries, resolve payment issues, and collaborate closely with our finance team to streamline processes. Your proactive approach and problem-solving skills will be key in helping us achieve our financial goals.

Join the Louis Dreyfus Company as a Shipping Accounting Specialist, where you will play a pivotal role in managing and overseeing accounting functions related to shipping operations. This position is essential in ensuring accurate financial reporting and compliance with company policies.In this dynamic role, you will collaborate with cross-functional teams to streamline processes, analyze financial data, and contribute to our mission of excellence in the global agricultural market.

Join Sopra Steria as a QA Specialist fluent in German and play a pivotal role in ensuring the quality and efficiency of our software solutions. You will be part of a dynamic team, responsible for designing and implementing test plans, identifying defects, and collaborating closely with our development team to enhance product quality.

NielsenIQ is seeking a Junior Data Specialist based in Sofia. This entry-level role centers on practical experience in data analytics, with a focus on supporting business decisions through data work. Responsibilities Assist experienced team members in collecting and processing data Analyze datasets to identify patterns and insights Contribute to interpreting results that guide strategic decisions Who Will Thrive Here This position is a good match for those interested in developing data analytics skills while working closely with a collaborative team.

Join SumUp, a global FinTech leader committed to empowering small businesses worldwide by simplifying their payment processes and fostering their success. Our mission is to establish the first ever universal card acceptance brand, and we are proud to support small businesses across over 31 countries. If you are eager to be part of an innovative team that prioritizes business partnerships and creativity, this role is perfect for you.As an Onboarding Specialist, you will assist in the verification process for our clients, primarily small to medium-sized European businesses. Your work will play a crucial role in ensuring that SumUp adheres to the highest compliance standards and meets all relevant AML regulations.In this position, you will exclusively support clients via non-voice communication (no phone calls) during flexible daytime hours.

Join Our Team as a Customer Support Specialist!At dxFeed, we are seeking a dedicated Customer Support Specialist who is fluent in English and possesses experience in Support or Quality Assurance within the FinTech sector. Our dynamic team is responsible for maintaining a comprehensive ecosystem of services that delivers a reliable market data stream to retail customers. This end-to-end solution enables users to access market data on a subscription basis through various charting applications.Your Role:Provide exceptional technical support to customers by investigating and resolving issues, and escalating when necessary.Collaborate with developers, analysts, QA, and engineers to enhance your knowledge and expertise in FinTech.Develop, review, and maintain tutorials to assist users in effectively utilizing charting applications.Document common support procedures for future reference.Test data integration into new applications and promptly report any issues identified.What We Offer:Experience within the FinTech industry, enhancing your value as a professional in a competitive job market.Comprehensive education and training opportunities in the field.A chance to grow your technical skills.A supportive and friendly team eager to assist and mentor you.

Join our dynamic team at RWS as an AI Data Specialist focused on enhancing AI-generated content in Turkish. Job Type: FreelanceLocation: Fully RemoteWork Schedule: Part-time - 10+ hours per week, with flexible hours to suit your lifestyle.Start Date: ImmediateDuration: To Be ConfirmedRate: Variable based on location Contribute to the Future of AIAre you a student, recent graduate, stay-at-home parent, or a professional looking for a flexible remote opportunity? If you're passionate about influencing the safety and development of modern AI models, we want to hear from you! Your Role:As an AI Data Specialist, you will engage in various data-driven tasks, including:- Collecting, evaluating, and annotating data.- Conducting pairwise comparisons.- Performing counting tasks.- Tagging and labeling objects across diverse content types (audio, video, images, and collected data). Your Qualifications:- Native-level proficiency in Turkish- Proficiency in English: Fluent or advanced (B2–C2 levels)- AI & Data Skills (Preferred): Experience in machine learning tasks, data collection, preprocessing, evaluation, quality assurance, annotation, and labeling. What We Offer:- Flexible work schedule- Opportunity for additional income- Prompt payments- Ideal for students, part-time workers, or stay-at-home parents

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural environments in the workplace. Our expertise lies in multilingual markets, ensuring that the candidate recruitment process is both seamless and enjoyable.Your Next Job Awaits Without Boundaries!Join us in Sofia for an exciting opportunity as an Irish Support Experience Specialist.Why the Support Experience Specialist Role is Ideal for Your Growth:Live in Sofia and immerse yourself in diverse cultural experiences.Be the face of a global brand.Accelerate your career development.Your Daily Responsibilities Will Include:Undergoing specialized training for our product/service, you will:Address customer inquiries effectively.Guide customers to maximize their use of our product/service.Ensure a high quality of service in each interaction.

SGS Bulgaria, a branch of the SGS Group based in Geneva, Switzerland, is seeking a dedicated Electrical Machines and Equipment Specialist for our Industrial and Ecology department.Key Responsibilities:1. Organize diagnostic and testing activities for transformers, including:- Monitoring the parameters of liquid and solid insulation of transformers;- Conducting electrical measurements of transformers;- Assessing the current state of used transformer oils and interpreting analysis data;- Determining opportunities for regenerating and restoring operational characteristics of used oils and extending their lifespan;- Analyzing measurement and testing results, issuing expert opinions on transformer conditions, and providing recommendations for subsequent actions;2. Organize activities related to the processing of used transformer oils.3. Engage with potential clients and develop the business and client base.4. Participate in the preparation and implementation of new projects.

ABOUT TIDETide empowers small and medium-sized enterprises (SMEs) by streamlining their banking and administrative tasks, allowing them to focus on what they do best. Our innovative solutions—ranging from business accounts to invoicing and accounting—are designed to save time and reduce costs.With a rapidly expanding membership of over 1.8 million across the UK, India, Germany, and France, Tide is reshaping the small business banking landscape.We leverage cutting-edge technology to offer quick onboarding, competitive fees, and unique features, all aimed at helping SMEs thrive. Our mission is simple: assist SMEs in reclaiming their time and financial resources.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA diverse workforce of over 2,500 Tideans globallyOffices in Central London, member support and tech centre in Sofia, Bulgaria, and additional tech centres across Europe and AsiaABOUT THE TEAMBecome a vital part of our energetic Collections Team, where we turn challenges into opportunities. Our diverse members are dedicated to fostering strong customer relationships and enhancing account management. In this supportive environment, your skills will flourish as you contribute to the future of debt recovery.ABOUT THE ROLEAs a Collections Specialist, your primary responsibilities will include:Providing essential support to our membersManaging arrears according to Collections PoliciesCreating effective repayment plans in collaboration with our membersMaintaining accurate logs and reports, ensuring detailed documentation of actions and decisionsWHAT WE ARE LOOKING FORWe seek an individual with exceptional customer engagement skills to join our Collections team. Our members, often facing challenges, require guidance, and you will receive comprehensive training to equip you with the necessary tools to deliver effective solutions. You will handle a variety of inquiries and requests, ensuring timely and efficient responses.

WHO WE ARE: From our humble beginnings as a small startup, we have evolved into a global fintech powerhouse, employing over 3000 talented individuals from 80 nationalities across 22 offices on 4 continents. Our growth trajectory is faster and more diverse than ever. WHAT WE DO: Our innovative card readers empower more than 4 million merchants to process payments across 36 countries. We strive to create an environment where small businesses thrive by continuously expanding our suite of products and services. Since launching mPOS in 2012, we have enabled merchants to enhance their connections with their businesses, customers, and peers through our extensive product ecosystem. This includes accounting, online shops, payments, SumUp card and account, P2P transactions, loyalty programs, and comprehensive business analytics—all conveniently accessed in one platform. As a leading global fintech company, our vision is to establish the first-ever global brand for card acceptance. We empower our local, autonomous, cross-functional teams to refine every aspect of our products from conception to execution. About the Team The Processing Acquiring team serves as the backbone of SumUp. We manage intricate integrations with third-party acquirers, payment processors, and global card schemes, ensuring our 'acquiring machine' operates seamlessly. As our ecosystem continues to expand, so does the operational workload associated with maintaining these essential connections. We are excited to introduce a new Product Operations role aimed at fostering clear ownership and structure in operational change management. Your mission will be to oversee and optimize operational changes across our payments ecosystem, guaranteeing the precise and reliable implementation of partner updates, scheme mandates, and compliance requirements. You will report directly to the Product Lead and collaborate with a dynamic cross-functional team of engineers and product managers at our Sofia hub. What You’ll Do Own Operational Change: Serve as the primary accountable owner for all partner-driven updates within the acquiring ecosystem (e.g., file modifications, MCC updates, scheme mandates). Translate Requirements: Decode complex specifications from external partners (including acquirers, Visa, Mastercard) into clear, actionable requirements for Engineering, Operations, and Risk teams. Manage the Intake Process: Establish and maintain a structured approach for tracking and prioritizing incoming operational changes to ensure transparency and predictability. Coordinate Cross-Functionally: Drive synergies across Engineering, Partnership, and other teams to ensure effective implementation of changes.

Join Delivery Hero as a Commercial Specialist and be a vital part of our dynamic team in Sofia! We are looking for passionate individuals who are eager to contribute to our mission of becoming the leading global online food ordering and delivery service. In this full-time position, you will engage with various stakeholders, analyze market trends, and support the development of commercial strategies that enhance our business operations.

About tbi tbi is one of Bulgaria's most profitable banks, combining the stability of a well-established institution with the mindset of a start-up. The company focuses on innovation and is building a mobile-first lifestyle ecosystem. Growth is a constant, and the team values both career advancement and personal development. Most employees recommend tbi as a workplace, reflecting a culture built on care, ambition, and collaboration. Role Overview: Logistics Specialist - Business Travel This position is based in Sofia, Bulgaria. The Logistics Specialist - Business Travel supports business travel needs and administrative coordination for teams across Bulgaria, Romania, and Greece. The role involves working closely with colleagues in a diverse, international setting. Main Responsibilities Arrange and coordinate business travel, including bookings for events and conferences. Handle general administrative duties, such as initiating invoices. Manage incoming calls, relay messages, and direct inquiries to the right team members. Work with teams from multiple countries in an international environment. Support colleagues in Bulgaria, Romania, and Greece as needed. Act as a central point of coordination and support for internal teams. Keep files and records updated and well-organized for easy access. Take on other administrative tasks as assigned.