Swedish Customer Support Agent - Join Our Dynamic Team in Sofia

Join Cross Border Talents as a Customer Support Agent in Sofia, Bulgaria, and utilize your native Swedish language skills to assist our clients.About Our ClientTELUS International Europe is a frontrunner in the BPO sector in Bulgaria, employing nearly 50,000 individuals across 20 countries. We specialize in providing comprehensive contact center solutions, I…

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Role Overview ocadogroup is hiring an Accounts Receivable Team Lead in Sofia, Bulgaria. This role manages the accounts receivable process, focusing on prompt payment collection and accurate financial records. The position takes responsibility for guiding the team and supporting cash flow goals. What You Will Do Oversee daily accounts receivable operations Lead and support team members to meet targets Promote and implement process improvements Monitor payment collection and resolve issues as they arise Contribute to accurate and timely financial reporting

veocareers is looking for a Commercial Team Leader to join the Sofia office. This role calls for a hands-on manager who can motivate a team and drive results, not just coordinate tasks. A minimum of 6 months' experience is required, but the focus is on proactive leadership and a genuine interest in supporting people. What matters for success People-focused: Motivates, supports, and guides team members. Results-driven: Turns objectives into clear, achievable goals. Active involvement: Works closely with the team and manages daily operations directly. Language skills: English at B2 level or higher is essential. Additional languages are valued in this international setting. Key responsibilities Lead a team of 5-7 purchasing specialists in Sofia. Oversee all purchasing activities and provide direct management to the acquisition team. Recruit, train, assess, and supervise team members. Allocate tasks and help solve problems as they arise. Evaluate team performance and report findings to upper management. Inspire the team and suggest strategies to achieve objectives and set KPIs. Benefits Financial: Competitive salary, monthly performance-based bonus, and access to an online benefits platform (discounts, health insurance, meal vouchers, and more). Development: Comprehensive initial training and personalized coaching. Growth: Career advancement opportunities in an international company active in 9 countries. Exposure: International experience and potential for travel.

Join our dynamic team as an Office Coordinator Team Lead at evolution, where you will play a pivotal role in streamlining office operations and enhancing team productivity. Your expertise in office management will allow you to lead a dedicated team, ensuring that all administrative tasks are executed efficiently and effectively.In this position, you will be responsible for overseeing daily office functions, coordinating schedules, and ensuring that all team members have the necessary resources to succeed. Your leadership will be crucial in fostering a collaborative environment that encourages growth and innovation.

Join our dynamic team at Ocadogroup as a General Ledger Team Leader. In this key leadership role, you will oversee the daily operations of the general ledger team, ensuring accuracy and compliance with accounting standards. Your expertise will be pivotal in driving continuous improvement and efficiency within our financial processes.

Job Summary:We are seeking a dynamic and experienced CRM Team Lead to join our innovative FinTech company. This role focuses on overseeing the CRM back-office team, effectively distributing and monitoring daily tasks, and ensuring the seamless execution of operational processes with precision and timeliness. The ideal candidate will possess prior experience in people management within a back-office setting, demonstrate exceptional organizational skills, and have a track record of maintaining high-quality standards in a fast-paced environment.Team Supervision & Task Management:Lead and mentor the CRM back-office team on a daily basis.Delegate tasks efficiently, monitor workload, and ensure the timely completion of assignments.Evaluate individual and team performance, ensuring compliance with internal processes and KPIs.Provide constructive feedback and ongoing support to team members.Assist in the onboarding and training of new hires.Guarantee the accurate execution of CRM and back-office processes.Oversee quality, consistency, and compliance of CRM-related activities.Identify operational challenges and suggest enhancements to workflows and procedures.Act as the primary escalation point for operational or team-related issues.Coordination & Reporting:Collaborate with various internal departments (Sales, Compliance, Payments, Customer Support).Clearly communicate priorities, updates, and changes to the team.

Ebury empowers ambitious businesses to unlock global growth, and we adopt the same philosophy with our team members. We nurture innovation and mobility, collaboration and problem-solving, creating an inclusive environment where everyone feels valued, supported, and empowered to thrive.If you're a collaborative spirit eager to revolutionize how businesses operate on a global scale, we invite you to connect with us — let's explore how Ebury can propel your career and enable you to shape the future.FX Sales Team LeaderLocation: Ebury Sofia office - 4 days in the office, 1 day of home office per weekAs Heads of Desk (HoD), our Sales Team Leaders are the driving force behind our team, essential in cultivating a positive, supportive, and motivational culture at Ebury. They maintain and elevate sales performance through the training, coaching, and development of their teams. A HoD is a leader who sets high standards and inspires their team to exceed their own expectations, utilizing their expertise to provide technical guidance while igniting performance on the sales floor.About the RoleWith a proven track record in FX Sales, you will excel in this managerial position, leading your team to achieve exceptional results. As a natural coach, you will take pleasure in sharing your knowledge and witnessing the growth of your team. Additionally, you will be capable of formulating sales strategies and techniques informed by client feedback and market insights.You will become part of a well-established team, benefiting from a proven business model and robust support infrastructure.Lead a sales team in developing prospects, exemplifying best practices, and providing coaching and mentoring. You will be responsible for enhancing their skills and facilitating their career advancement.Engage in pitching and closing deals with potential clients, both via phone and in face-to-face meetings.Oversee customer relationships for new clients to ensure seamless onboarding and initial trades.Deliver precise forecasts of expected sales volume.Implement regional sales initiatives, action plans, and training programs alongside your team and fellow Heads of Desk.Ensure compliance with company-wide sales methodologies and administrative processes.Participate in the recruitment, onboarding, and training of new team members.

Join Ergomed, a leading global provider of specialized services to the pharmaceutical industry, as a Pharmacovigilance Officer - Team Leader. In this pivotal role, you will be responsible for overseeing a dedicated team focused on ensuring compliance and excellence in pharmacovigilance practices. Your leadership will guide the team in monitoring drug safety and regulatory requirements, contributing to the advancement of patient safety.

At Yotpo, we are pioneering the future of trust and loyalty in eCommerce. Our AI-powered Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and passionate advocates. With deep integrations across the eCommerce ecosystem and trusted by over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable, profitable growth.As we develop the next generation of Yotpo’s platform, we are also delving into how AI can enhance smarter, more personalized eCommerce experiences. If you are enthusiastic about utilizing AI technologies alongside modern engineering practices, this role offers a fantastic opportunity to make a significant and lasting impact.Our DevOps team is instrumental in ensuring our cloud infrastructure remains scalable, reliable, and secure. As a DevOps Team Lead, you will steer a high-performing, international team, optimize cloud infrastructure, and influence cross-functional projects that directly benefit our customers and all R&D teams.

About UsWelcome to Redis! We are the architects behind the technology that powers fast applications across the globe. Whether you've checked the weather, made an online payment, or monitored your flight status today, our solutions have made it possible. At Redis, you will engage with cutting-edge technology designed for speed and simplicity, serving over 10,000 clients worldwide. Join us as we create a faster world with more seamless experiences!Why You’ll Love Working HereAs the Test Automation Team Leader, you will spearhead a team of specialized automation engineers, each a master of their craft, within a dynamic scrum team. This role combines leadership with hands-on involvement—leading by example is key.Based in Sofia, Bulgaria, our location boasts a vibrant atmosphere and a passionate team of experts dedicated to excellence.We have recently revamped our automation infrastructure with top-tier technologies, including Playwright, TypeScript, Kubernetes environments, and a UI-less shift at our core, complemented by other industry-standard open-source solutions. Our automation engineers are well-versed in development practices.Your Responsibilities:Recruit, mentor, and guide a team of automation developers focused on a large-scale Cloud product.Accelerate product releases while ensuring top-notch quality through robust collaboration with Development and Production teams.Act as a pivotal technical leader, working with Automation, Development, Product Management, and Customer Success teams to synchronize strategies and execution.Oversee high-stakes projects focusing on technical excellence: ensuring Code Review, Test Plans, and standards are consistently upheld and enhanced.Champion the integration and advancement of AI-driven quality engineering practices, utilizing generative AI and intelligent automation to boost release speeds, improve test coverage, and proactively identify production risks.We are looking for a leader with a growth mindset, eager to make a significant impact through their work. Candidates should have experience in automation, programming tools, infrastructure knowledge, and advanced testing techniques, both functional and non-functional, along with the ability to challenge our products with a positive attitude.

Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.

About UsAt Redis, we're transforming the way applications deliver speed and simplicity across the globe. Our innovative technology powers the fast apps that you rely on every day—whether checking your flight status or making a credit card transaction, Redis is behind the scenes ensuring a seamless experience. Join us in our mission to create a faster world with simpler solutions.Redis Cloud is the premier SaaS solution for utilizing Redis databases. Our cloud offerings empower clients to easily and securely provision Redis databases for their needs. We are currently on the lookout for a talented Software Engineering Team Leader to spearhead the development of our cloud services and offerings.In this role, you will guide a dedicated team focused on creating and managing the business layer that supports various service models—from straightforward database setups to fully serverless solutions. You’ll work on backend services that enable these offerings and interact across numerous departments, including product management, cloud operations, and engineering, to ensure our services meet customer expectations.The ideal candidate will possess extensive experience in large-scale SaaS solutions and microservices architecture, contributing throughout the product lifecycle, from conception to implementation. Strong leadership skills and a proactive attitude are essential.

About UsAt Redis, we are the creators of the fastest applications that power the digital world. Whether you’ve checked the weather, made a purchase, or tracked your flight status today, our technology is behind it. Join us in transforming the future with rapid and seamless experiences. Are you ready to be part of this journey?Why You Will Love Working HereAs the Software Engineering Team Lead within our AI and Search department, you will play a pivotal role in guiding the direction of Redis' AI and Search innovations. Lead a passionate team that drives Redis' Search capabilities, including real-time full-text search, vector similarity, and cutting-edge retrieval mechanisms.This role is integral to our next-generation data platform, where performance, scalability, and creativity converge.Your ResponsibilitiesLead a high-performing engineering team while engaging hands-on in the design and implementation processes.Provide technical guidance in systems-level development using C, C++, and Rust.Enhance Redis’ AI and Search functionalities, focusing on vector search, hybrid retrieval, and semantic caching.Design, oversee, and continuously improve CI/CD workflows to ensure rapid and quality releases.Manage incident responses and customer interactions for production issues, ensuring quick resolutions and implementing process improvements.Collaborate effectively with Core, Cloud, Product, and Support teams.Establish engineering standards focused on performance, reliability, testing, and operational excellence.Recruit, mentor, and nurture engineers, promoting a culture of ownership and ongoing development.

Join our dynamic team as a Junior Mobile Application Developer at Accedia! We are on the lookout for a passionate individual who is eager to learn, excels in collaborative settings, and is motivated to grow while sharing knowledge.What to Expect:Engage in a nurturing environment supporting international clients.Diverse projects across various domains and technologies, encompassing the entire software development lifecycle — from developing new features to enhancing existing ones, troubleshooting, participating in testing, and preparing documentation.Collaborate with developers of varying experience levels, analyze technical requirements, propose architectural and design solutions, estimate efforts, and plan tasks effectively.Maintain open communication regarding tasks, requirements, issues, and questions with your team and our clients.Embrace learning opportunities for new technologies through knowledge-sharing initiatives, such as internal training sessions, and aim for professional certifications.

Join our innovative PowerCurve Collections Software Engineering Team as a Full-Stack Software Engineer. In this role, you will contribute to our advanced debt management system, empowering clients to optimize their collections strategies and enhance their decision-making processes. You will create customizable and user-centric features that solidify our leadership in the market. Your Responsibilities:Design and implement scalable full-stack solutions utilizing Java and Angular.Produce clean, efficient, and thoroughly tested code.Maintain and enhance automated testing to guarantee software quality.Conduct code reviews to uphold coding standards and best practices.Participate in technical design and estimation discussions.Identify and resolve issues to deliver tangible business value.Foster knowledge sharing to promote team growth and engineering excellence.

Yotpo is at the forefront of redefining trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into dedicated customers and loyal advocates. With deep integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and support sustainable, long-term growth.Our mission is to help brands transform first-time shoppers into lifelong customers through impactful reviews and loyalty initiatives. As we evolve the User-Generated Content (UGC) Product House into a scalable, self-service platform, enhancing our infrastructure is paramount. If you have a passion for technical leadership, engineering excellence, fostering talent, and driving modernization across diverse teams, this could be your ideal opportunity.Your Mission at Yotpo:We are looking for an R&D Team Lead to spearhead our technical modernization efforts, enhance the developer experience, and elevate the engineering quality within the UGC Product House. In this role, you will lead a dedicated engineering team, define the modernization roadmap, and collaborate closely with Experience Teams to ensure rapid, scalable, and reliable product value delivery.This position combines people leadership, architectural guidance, and hands-on technical involvement, working in close partnership with Yotpo’s Infrastructure teams and technical leadership to establish the future foundations of the UGC platform.Your Responsibilities:Modernization Roadmap & Planning: Define and communicate the modernization roadmap for the UGC Product House, ensuring clear prioritization and robust collaboration with engineering and product partners.Team Leadership & Coaching: Lead the Infrastructure Modernization Team, offering mentorship, promoting technical development, and fostering a high-performing engineering culture.Embedded Execution Model: Ensure the team integrates effectively with Experience Teams to implement modernization initiatives and maintain architectural consistency while facilitating knowledge transfer.Hands-on Technical Contribution: Actively engage in complex design and architectural tasks, proof of concepts (POCs), and infrastructure modernization through consistent hands-on execution.Engineering Standards & Best Practices: Define, promote, and enforce engineering standards across the Product House, enhancing quality in areas such as scalability, reliability, performance, and maintainability.

Join our dynamic team at Accedia as a Junior .NET Developer! We are seeking a passionate software developer who is eager to learn and grow in a collaborative environment. You will have the opportunity to work on exciting projects for international clients while enhancing your skills.Your Responsibilities:Engage in a supportive environment while working on diverse projects across various domains and technologies, covering the entire software development life cycle.Collaborate closely with seasoned developers, analyzing technical requirements and contributing to architectural and system design solutions.Effectively communicate tasks, requirements, and any challenges with your team and clients.Participate in knowledge-sharing initiatives, including delivering internal training sessions and pursuing professional certifications.

Join Our Innovative Team: We are on the lookout for a dedicated Frontend Gameplay Developer who thrives on creativity and innovation. Your passion for transforming imaginative concepts into engaging gameplay will help us captivate millions of players. This role focuses on understanding the player's journey, enhancing game features, and crafting a thrilling user experience. Flexibility, meticulous attention to detail, and a proactive attitude towards learning are essential qualities we seek.As a candidate, you should have experience in technologies that facilitate the visualization of graphics and animations through code. We need someone who can adeptly convert visual ideas into real-time graphics, ensuring high performance and quality across multiple platforms.

Join the dynamic team at Ubisoft and take your C++ development skills to the next level! As a C++ Developer, you will be instrumental in designing and implementing high-quality software solutions for cutting-edge gaming projects. You will collaborate closely with our talented team of programmers, artists, and designers to create immersive gaming experiences that captivate players around the world.