Social Media Content Review Analyst - Swedish & English

Join Cross Border Talents as a Social Media Content Review Analyst, where your role will help shape the online landscape. We are seeking native Swedish speakers to join our dynamic team in Sofia, Bulgaria.About Our Client:TELUS International Europe is a leader in the BPO sector in Bulgaria, employing nearly 50,000 team members across 20 countries. We special…

Join Mercier Consultancy, a leading provider of exceptional customer service solutions, as we expand our team with enthusiastic Icelandic Speaking Customer Service Representatives in Sofia, Bulgaria! We offer a comprehensive relocation package to ensure your transition is as smooth as possible. We are looking for proactive and dedicated individuals who are passionate about delivering outstanding customer support to our Icelandic-speaking clientele.In your role as a Customer Service Representative, you will engage with our customers in both Icelandic and English, addressing their inquiries, resolving issues, and enhancing their overall experience. Your contributions will be key in nurturing strong relationships and promoting customer loyalty.Key Responsibilities Provide exceptional customer service in Icelandic and English through various communication channels. Address and resolve customer inquiries and concerns efficiently. Document customer interactions and resolutions accurately within our CRM system. Collaborate with cross-functional teams to ensure prompt and effective solutions to customer issues. Collect customer feedback to enhance overall service quality. Stay updated on company products and services to deliver knowledgeable support. Participate in ongoing training to further develop your customer service capabilities.

Join Mercier Consultancy as a Lithuanian Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to support your transition. We are seeking passionate individuals who are committed to delivering outstanding customer support to our Lithuanian-speaking clientele.In this pivotal role, you will serve as the primary contact for our Lithuanian-speaking customers, addressing their inquiries, resolving issues, and ensuring a smooth customer journey. Your contributions will be vital in reinforcing our dedication to customer satisfaction.Key Responsibilities Deliver exceptional customer service in both Lithuanian and English through diverse communication channels. Professionally manage customer inquiries, issues, and requests with efficiency. Accurately document customer interactions within our CRM system. Collaborate with internal teams to effectively resolve customer challenges. Gather and analyze customer feedback for ongoing improvement. Stay updated on our products and services to assist customers effectively. Engage in training sessions to enhance service knowledge and skills.

Join Mercier Consultancy as we expand our team with exciting opportunities for Slovak Speaking Customer Service Representatives in vibrant Sofia, Bulgaria. We offer a generous relocation package to ensure a smooth transition for successful candidates. If you're passionate about delivering exceptional customer support to our Slovak-speaking clientele, we want to hear from you!In this role, you will be the face of our customer service team, engaging with Slovak-speaking customers to address inquiries, resolve issues, and create a seamless customer experience. Your contributions will significantly enhance customer satisfaction and loyalty.Key ResponsibilitiesProvide outstanding customer service in both Slovak and English via various communication channels.Efficiently respond to customer queries and resolve issues with professionalism.Document customer interactions and resolutions accurately in our CRM system.Collaborate effectively with other teams to deliver comprehensive solutions to customer challenges.Gather customer feedback to guide service enhancements.Stay updated about our products and services to assist customers effectively.Participate in ongoing training to improve customer service skills.

Join Mercier Consultancy as a Spanish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are excited to offer a comprehensive relocation package to support your transition. We seek passionate and customer-focused individuals who are committed to delivering outstanding service to our Spanish-speaking clientele.In this role, you will engage with customers through various channels, addressing their inquiries and resolving any issues they may encounter. Your contributions will play a crucial role in enhancing customer satisfaction and fostering lasting relationships.Key Responsibilities Provide exceptional customer support in both Spanish and English across multiple platforms Efficiently manage customer inquiries, complaints, and requests Accurately document all interactions in our customer relationship management (CRM) system Work collaboratively with team members to develop solutions for customer challenges Collect customer feedback to drive service enhancements Stay updated on company products and services Participate in ongoing training to refine your customer service skills

Join devexperts as a Senior Systems/Networks Engineer (Tier 3) where you will play a crucial role in managing and optimizing our network and systems infrastructure. You will be responsible for troubleshooting complex issues, implementing scalable solutions, and collaborating with cross-functional teams to enhance system performance and reliability.

Playtech is hiring a Junior Settling Agent for the Customer Support team in Sofia. This position centers on helping customers with transaction processes and providing prompt, attentive responses to client inquiries. Key responsibilities Manage transaction processes to support customers Efficiently address client questions and requests Maintain a professional manner in every interaction Location The role is based on site in Sofia.

Exciting OpportunityJoin AJW as a Power-by-the-Hour (PBH) Manager, where you will spearhead the execution and performance of our PBH contracts. This role is pivotal in ensuring compliance with contractual obligations while optimizing costs, service availability, and overall service quality. You will be at the forefront of AJW’s commitment to enhancing aviation efficiency by leveraging data-driven insights, proactive supply chain strategies, and delivering exceptional customer service in long-term aviation support programs.Key ResponsibilitiesOversee comprehensive performance metrics of PBH contracts, focusing on cost management, service delivery, and availability.Establish and maintain strong customer relationships as the main operational representative.Monitor contract profitability through effective cost forecasting and risk management practices.Enhance inventory management strategies to align with PBH demand and usage trends.Conduct thorough analyses of reliability, utilization, and failure trends to guide planning initiatives.Collaborate across departments including supply chain, logistics, and technical teams to ensure seamless contract execution.Identify potential risks and develop comprehensive mitigation plans to uphold service standards.Lead regular contract reviews and performance assessments with both internal and external stakeholders.Ensure adherence to contractual agreements and service level agreements (SLAs).Candidate ProfileProven experience in managing PBH or comparable aviation support contracts.In-depth knowledge of aviation supply chain dynamics and component management.Strong commercial insight with a track record in cost, margin, and risk management.Exceptional analytical skills, including data interpretation, forecasting, and performance evaluation.Experience in stakeholder management, engaging effectively with customers and internal teams.Adept at thriving in a fast-paced, operationally-focused environment.

Join Mercier Consultancy MD as an Italian-Speaking Customer Service Expert and support a leading e-commerce platform operating in Greece. In this role, you will deliver exceptional customer service to our Italian-speaking clientele, guiding them through their shopping experience by addressing inquiries about orders, products, and resolutions to any issues that arise.Key Responsibilities Engage with Italian-speaking customers through phone, email, and chat to provide assistance on orders, product details, payments, and delivery updates. Efficiently address and resolve customer complaints, processing returns and refunds as necessary. Maintain precise records of customer interactions and transactions within the CRM system. Collaborate closely with logistics, sales, and technical teams to ensure prompt resolution of customer concerns. Stay informed about product offerings, company policies, and promotions to offer accurate assistance. Provide management with insights and feedback to enhance customer service operations and drive customer satisfaction.

Join Mercier Consultancy as a dedicated and customer-centric German-Speaking Rent-a-Car Consultant in Sofia. This thrilling opportunity offers fully funded relocation, allowing you to immerse yourself in a dynamic and expanding market. In this role, you will serve as the key liaison for our German-speaking clients, guiding them through their car rental experience and ensuring exceptional service.Your responsibilities will include managing inquiries, processing bookings, and delivering outstanding service throughout the rental journey. You will engage with clients to comprehend their needs and propose appropriate rental options while upholding a strong commitment to customer satisfaction.Key ResponsibilitiesAssist German-speaking customers with car rental inquiries, bookings, and modifications.Provide comprehensive details regarding rental options, terms, and conditions.Facilitate the efficient processing of rental agreements and necessary documentation.Address customer complaints or issues with professionalism and urgency.Collaborate with fleet and operations teams to ensure vehicle availability and quality.Maintain precise records of customer interactions and transactions.Support marketing efforts and promotional activities focused on German-speaking clients.

Join our dynamic team at Mercier Consultancy as a Spanish-Speaking Rent-a-Car Consultant in Sofia! This exciting opportunity offers fully paid relocation, allowing you to immerse yourself in a vibrant international atmosphere. In this client-focused role, you will assist Spanish-speaking customers throughout their car rental journey, ensuring they receive outstanding service and support.Your responsibilities will include managing customer inquiries, processing reservations, and collaborating with various internal teams to guarantee a seamless rental experience. Your commitment to providing personalized solutions will be key in maintaining high levels of customer satisfaction.Key ResponsibilitiesAssist Spanish-speaking clients with car rental bookings, modifications, and inquiriesClearly and accurately explain rental options, terms, and conditionsEfficiently process rental agreements and associated documentationProfessionally address customer concerns and resolve issues in a timely mannerCoordinate with fleet and operations teams to ensure vehicle availability meets quality standardsMaintain precise records of customer interactions and transactionsSupport marketing initiatives aimed at Spanish-speaking customers

Join the Mercier Consultancy Group, where we are thrilled to offer an exceptional opportunity for German-speaking professionals eager to embark on a new adventure in Greece. This position not only promises a vibrant work environment but also includes a fully paid relocation package to ensure a smooth transition to life in one of Europe's most enchanting countries. We are on the lookout for enthusiastic individuals fluent in German to fill a variety of roles where their language skills will shine.Key Responsibilities Deliver outstanding customer service and support to our German-speaking clientele across diverse sectors. Utilize your fluency in German to effectively manage inquiries, resolve issues, and assist customers consistently. Work collaboratively with internal teams to provide exceptional service and achieve company objectives. Keep precise records and documentation of customer interactions to ensure quality service. Be flexible and ready to take on various roles as per departmental requirements. Engage in continuous training to stay updated on products, services, and company policies.

Join Mercier Consultancy MD and embark on an exciting career journey as a Danish-speaking professional in Sofia, Bulgaria! We offer a fantastic opportunity for individuals fluent in Danish who are looking to thrive in a fast-paced international environment while immersing themselves in the rich cultural landscape of Bulgaria's vibrant capital.Key Responsibilities Engage with Danish-speaking clients through various communication channels, delivering exceptional support and advisory services. Execute a range of administrative and customer service functions with precision and efficiency. Collaborate effectively with multidisciplinary teams to ensure a unified and superior customer experience. Keep thorough records of client interactions and maintain up-to-date databases. Stay informed about our product offerings and industry developments to provide informed assistance to clients.

Join Mercier Consultancy in an exciting role as a Hungarian Customer Service Representative for our Client's Online Education Platform based in Bulgaria. In this pivotal position, you will deliver exceptional support to our Hungarian-speaking clientele, guiding them through our online educational resources and tools.Your proficiency in Hungarian will be crucial as you assist customers with inquiries about course details, technical assistance, and account management, ensuring they enjoy a seamless learning experience. You will play a key role in our mission to make education accessible and empowering for all learners.Key Responsibilities Provide exemplary customer support in Hungarian via phone, email, and chat regarding our online education platform Assist users with registration, course selection, and navigation of learning systems Troubleshoot technical issues and supply effective solutions to enhance user experiences Accurately document all customer interactions within our CRM system Work collaboratively with internal teams to address complex inquiries and feedback Gather customer insights to contribute to the improvement of our educational offerings and platform usability Stay informed about educational trends and technological advancements in online learning

Join Mercier Consultancy as we seek passionate and dedicated individuals for the role of German Speaking Customer Service Representatives in the vibrant city of Sofia, Bulgaria. We are thrilled to offer a complete relocation package to facilitate your move and ensure a smooth transition into this exciting opportunity!As a Customer Service Representative, you will play a crucial role in engaging with our German-speaking clientele, addressing their inquiries, and ensuring an outstanding service experience. Your efforts will be key to fostering and maintaining strong customer relationships.

Join Mercier Consultancy as an Italian-Speaking Customer Service Representative for our esteemed client's Real Estate Platform. In this essential Junior role, you will provide outstanding support to our Italian-speaking clientele, assisting them with property inquiries related to buying, selling, and renting real estate.Your proficiency in Italian will empower you to effectively communicate with clients, guiding them through the nuances of the real estate process and offering critical insights about available properties and services. Your contributions will be pivotal in enhancing customer satisfaction and ensuring seamless transactions on our platform.Key Responsibilities Provide exceptional customer service in Italian via phone, email, and chat concerning real estate inquiries. Guide customers in property searches, booking viewings, and navigating the buying or renting process. Efficiently resolve customer concerns and complaints with professionalism. Document customer interactions and maintain precise records in our CRM system. Collaborate with real estate agents and internal teams to ensure prompt responses and effective resolution of inquiries. Collect customer feedback to enhance service offerings and platform usability. Stay updated on real estate market trends and property listings.

Join Mercier Consultancy as we seek dynamic and customer-focused Italian-Speaking Customer Service Representatives to be part of our team in Sofia, Bulgaria. We offer a robust relocation package to facilitate your move and ensure a smooth transition to your new role!In this pivotal position, you will serve as the initial point of contact for our Italian-speaking clientele. Your role will encompass addressing inquiries, resolving issues, and providing an exceptional service experience that fosters customer satisfaction and loyalty.Key ResponsibilitiesProvide exemplary customer service in both Italian and English through various communication channels.Respond promptly and professionally to customer inquiries, concerns, and requests.Maintain accurate records of all customer interactions within our CRM system.Work collaboratively with internal teams to ensure effective resolution of customer challenges.Collect and evaluate customer feedback to contribute to service enhancements.Stay updated on product offerings and organizational developments.Participate in ongoing training to refine your customer service skills.

Join our dynamic team at Mercier Consultancy as a Hungarian-speaking Customer Service Representative! This is an exciting opportunity for those looking to advance their career in a lively environment. In this role, you will be the first point of contact for our valued customers, assisting them with their inquiries and ensuring a positive experience.We offer a supportive workplace culture and the chance to grow your skills while enjoying the beautiful city of Sofia. Plus, we provide free relocation support to help you settle in smoothly!

Join Mercier Consultancy as a Hungarian-Speaking Customer Service Representative and become an integral part of our Client's Subscription-Based Services team. In this dynamic position, you will deliver outstanding support to our Hungarian-speaking customers, addressing their subscription-related inquiries to ensure a smooth and pleasant user experience.Your proficiency in Hungarian will be crucial as you assist clients with account management, troubleshoot issues, and share insights about service features and advantages. Your commitment to providing high-quality service will be key in enhancing customer satisfaction and loyalty.Key Responsibilities Provide exceptional customer service in Hungarian through various communication channels, including phone, email, and chat, focusing on subscription inquiries. Guide customers through account management, payment processes, and subscription adjustments. Resolve customer complaints and inquiries professionally and efficiently. Accurately document all customer interactions within our CRM system. Work collaboratively with internal teams to tackle complex customer issues and improve service quality. Collect and analyze customer feedback to drive service enhancements. Stay informed about evolving trends in subscription-based services and the industry at large.

The GDC Operations Engineer plays a crucial role in delivering technical operations support for the marketing and digital platforms utilized across The Coca‑Cola Company's global ecosystem. This position is essential for ensuring the reliability, availability, and performance of MarTech systems. Responsibilities include monitoring platform health, managing incidents, supporting development teams, and collaborating with vendors to uphold exceptional service standards. This is a full-time remote position with scheduled shifts.