Operations Support Manager at ShipBob | Sydney

ShipBob is looking for an Operations Support Manager in Sydney to help shape daily operations and support merchant success. This position offers the chance to make a direct impact by solving real challenges and contributing to the company’s growth. Key focus areas Ownership mindset: The role centers on taking initiative, learning continuously, and finding ne…

About the RoleYouTrip Australia is seeking a skilled Operations Manager to spearhead our offshore customer support team and oversee comprehensive customer operations for our Australian clientele.This dynamic role encompasses leadership, operational oversight, and advocacy for customer satisfaction. You will be responsible for enhancing the performance and capabilities of the offshore customer support team while maintaining a holistic view of the customer journey—identifying trends, root causes, and systemic enhancements beyond individual interactions.You will collaborate closely with Compliance, Legal, Product, and Marketing teams to ensure that customer support not only resolves issues effectively but also enriches the overall YouTrip experience for users in Australia.Your MissionTo cultivate and direct a high-performance customer support operation that is inherently customer-centric, compliance-driven, and perpetually improving at scale.Key ResponsibilitiesOffshore Customer Support Team LeadershipDirectly supervise the offshore customer support team servicing Australian users.Establish clear expectations regarding customer empathy, accuracy, tone, and resolution quality.Mentor and develop team members to think beyond individual tickets and grasp customer context.Promote a customer-first culture while ensuring robust risk and compliance practices.Customer Operations, Escalations & AdvocacyOversee the complete customer support experience for Australian users.Handle complex, sensitive, or high-stakes escalations (e.g., scams, fraud, ID verification).Serve as the ultimate escalation point where customer outcomes intersect with regulatory considerations.Advocate for the voice of the customer in internal discussions, balancing immediate solutions with long-term enhancements.Compliance & Regulatory AlignmentWork closely with Compliance, Legal, and Operations to ensure customer service practices comply with Australian regulations and consumer protection standards.Translate regulatory requirements into clear, actionable guidance that supports both compliance and positive customer outcomes.Ensure training materials and processes adapt as policies, products, or regulations evolve.Process, SOPs & Continuous ImprovementDesign, implement, and sustain SOPs, workflows, and escalation pathways for Australian customer support.Identify recurring customer pain points and systemic issues throughout the customer journey.Drive enhancements that minimize repeat contacts, reduce friction, and prevent unnecessary escalations.Maintain a clear and accessible knowledge base that supports consistent and high-quality customer support.Cross-Functional Collaboration & Visionary ThinkingCollaborate closely with Product, Marketing, and Operations to anticipate customer impacts from product launches, campaigns, and initiatives.

Join Our Dynamic Team as a Sales Operations Manager!For nearly 60 years, Coates Group has been at the forefront of enabling meaningful connections between renowned global brands and their customers. While we take pride in our past achievements, we are just getting started on an exciting journey of innovation!As a leading global technology firm, we specialize in crafting dynamic, intelligent, and personalized customer experiences powered by our cutting-edge digital hardware, proprietary content management system, and award-winning signage solutions. If you've placed an order in-store or used drive-thru services at McDonald's worldwide in recent years, chances are you've encountered our transformative digital solutions. Operating in over 50 markets globally, we proudly maintain our headquarters in Sydney, Australia.At Coates Group, we embody the values of a family-owned business and the innovation of a start-up, fueling our mission: Creating Connections. Empowering Partnerships. Always Evolving. Through dedication, creativity, and teamwork, we've established ourselves as industry leaders, recognized with multiple awards, including the prestigious Australia Good Design Award, and achieved record-breaking milestones, such as the largest hardware deployment in Quick Service Restaurant history.Our culture is defined by curiosity, charisma, and authenticity. We celebrate our diverse team of imaginers, kindness enthusiasts, creators, thinkers, challengers, and collaborators. Together, we are reshaping how the world's leading brands utilize technology to enhance customer experiences.As the Sales Operations Manager leading the “Order to Cash” (OTC) Team, you will be instrumental in streamlining our sales operations processes, from Sales Order conversion through to cash collection. You will oversee the complete order management cycle, including billing, invoicing, and collections, and collaborate with cross-functional teams to optimize the order to cash workflow. Your leadership will guide a team of professionals, both in-market and offshore, who handle essential tasks such as Order updates, Sales Order Fulfilment, and RMA/credits. Cultivating their growth and fostering operational excellence will be key to achieving our strategic objectives.This role requires a strategic mindset, strong analytical abilities, and a commitment to driving process improvements that enhance operational performance and customer satisfaction. You will report directly to the Director of Sales Operations, playing a crucial role in shaping our future success.

ABOUT INDIE CAMPERS Indie Campers stands as a premier name in the realm of road-trips and outdoor adventures, boasting one of the most extensive fleets of RVs, campervans, and recreational vehicles across Europe, North America, and Oceania. With operations in numerous cities and an expanding global network, we are revolutionizing travel by making it more connected, meaningful, and accessible for everyone. The District Manager (DM) is a crucial player in our mission. As the senior operational leader overseeing several cities, the DM ensures that each location adheres to the highest standards of customer service, fleet readiness, safety, and profitability. This role acts as the essential link between field operations and company-wide strategy, fostering performance, facilitating growth, and propelling success across various markets. ROLE OVERVIEW The District Manager is accountable for the overall performance, financial health, and operational effectiveness of a district comprising multiple cities. This includes: Leading and nurturing a team of City Leads across diverse markets. Managing operational and commercial performance at the district level. Ensuring a consistent and exceptional customer experience across all locations. Enhancing cluster profitability through cost management, efficiency, and revenue growth across all business units. Fostering strong collaboration with local and central teams through regular field presence and flexible leadership. Ensuring the implementation of key company initiatives at the city level. This position demands robust operational insight, proven leadership skills, financial acumen, and the ability to influence cross-functional stakeholders.

At Datacom, we seamlessly integrate technology and people to tackle challenges, unlock opportunities, and explore new potential for the communities we serve.About the RoleAs our team continues to expand, we are excited to announce multiple openings for Desktop Support Engineers throughout the wider Sydney area. In this pivotal role, you will deliver comprehensive End User Services to our clients, aligning with their business needs to provide personalized maintenance services, hardware and software troubleshooting, remote assistance, software deployment, and relocation support.Please note: To qualify for this position, you must be an Australian Citizen.Your ResponsibilitiesAs a Desktop Support Engineer, your responsibilities will include but are not limited to:Delivering outstanding technical support in a fast-paced environment where customer satisfaction is our top priority.Guiding new users through the collection and setup of their IT hardware.Ensuring that all new equipment, including laptops and mobile devices, are configured and ready for deployment prior to handover to customers.Documenting all customer interactions in the designated IT Service Management tool.Providing timely updates to customers regarding the status of their requests.Utilizing tools and processes to meet service delivery standards in accordance with SLAs.Proactively managing and maintaining customer infrastructure as directed.Initiating and leading service and process enhancement initiatives.Adhering to best practice methodologies and recognized ITIL processes (e.g., Change and Release Management).Your QualificationsTo excel in this role, you should possess:A proven track record of delivering exceptional customer experiences in end-user services.The ability to effectively prioritize tasks to meet all service level agreements.Strong knowledge of laptops, desktop PCs, printers, media and audiovisual equipment, as well as BYOD and mobility solutions.Excellent verbal and written communication skills, with the ability to convey technical information to a varied audience. Your customer service skills will be exemplary, and you should be capable of working independently with outstanding time management.Company Culture and BenefitsAs one of the largest providers of Information Technology professional services in Australia and New Zealand, Datacom has successfully maintained a dynamic and agile feel, often lost in larger organizations. Our unique culture and energetic environment are driven by our people, creating an atmosphere that you will feel from the moment you engage with us.At Datacom, your contributions will be recognized and valued. As we continue to grow year after year, we offer stability, career advancement opportunities, and a collegial, flat-structured environment that empowers our employees and promotes collaboration.

Why Choose Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach transcends mere incremental changes, aiming for comprehensive transformation. By leveraging cutting-edge agentic AI, a robust enterprise platform, and extensive domain expertise, we are redefining how essential knowledge work is performed for generations to come.This is an exceptional opportunity to be part of a generational company at a pivotal moment in its journey. With over 1,000 customers across more than 58 countries, a strong product-market fit, and the backing of world-class investors, we are rapidly scaling and creating a new category in real time. The challenges are ambitious, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, motivated individuals who are deeply dedicated to our mission. We operate with urgency and ownership, collaborating closely with our customers—from leadership to engineers—to address real problems with care. If you thrive in a dynamic environment, strive for excellence, and wish to contribute to shaping the future of work alongside colleagues who elevate standards, we welcome you to join us in building something extraordinary.At Harvey, we are not just envisioning the future of professional services; we are actively writing it today.Role OverviewThe Senior Technical User Operations Specialist is an advanced individual contributor role tailored for support operators who excel in complex and ambiguous scenarios. This position serves as the primary escalation point for intricate, technical, or nuanced customer issues, while also remaining actively engaged in the support queue.In this role, you will manage a high volume of sophisticated support cases, lead customer discussions, oversee bug management from start to finish, and establish yourself as a trusted collaborator with Product and Engineering teams. You will significantly contribute to enhancing the team's technical capabilities by mentoring colleagues, identifying patterns in escalations, and helping to transform valuable insights into scalable improvements.This position is perfect for someone who enjoys tackling challenging problems, maintains composure under pressure, and seeks to maximize their impact without stepping into formal management roles.

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global legal landscape.We are excited to expand our Support function, where you will be the first point of contact for prospective and existing customers, ensuring a seamless integration of Luminance’s innovative technology into their operations. As a member of the Support team, you will manage customer inquiries, troubleshooting issues, and maintaining strong relationships from start to finish.You will be responsible for ticketing and resolving customer queries directly or collaborating with various departments to provide effective communication and exceptional service. Your role will involve understanding customer use cases and needs, ultimately enhancing their experience with our products. The ideal candidate is a people-oriented individual with critical thinking skills and a passion for problem-solving.

Join TMGM, a leader in online trading and investment services, and the proud Official Regional Online Forex and Trading Partner of Chelsea FC in the Asia Pacific! With a vast global footprint across three continents, we have established ourselves as a reputable CFD trading provider. Our commitment to regulatory compliance, technological advancement, and exceptional customer service sets us apart in the industry.At TMGM, we aim to provide not just a trading platform, but a comprehensive suite of tools designed to empower our clients with optimal trading conditions. Our innovative platforms and ongoing research and development initiatives ensure that your trading experience is outstanding, equipping you to navigate the dynamic financial landscape effectively.About the RoleThe Sales Operations Team is seeking an enthusiastic and detail-oriented individual to assist with daily operational and coordination tasks. This role focuses on facilitating process execution, maintaining accurate internal records, and collaborating with various teams to ensure seamless daily operations. The ideal candidate will thrive in a structured and process-driven environment and contribute significantly to our operational efficiency.ResponsibilitiesSupport day-to-day operational processes, ensuring accuracy and timely completion of tasks.Assist with access setup, updates, and related maintenance tasks following established procedures.Coordinate with relevant teams to gather and verify necessary information for ongoing processes.Maintain and update internal trackers, records, and guidelines.Support routine operational tasks, including data preparation and basic checks.Provide administrative support for ad hoc tasks assigned by the team.

Caruso builds AI-driven fund administration software for private markets. Our platform replaces outdated, manual processes with integrated technology and services, helping fund managers save time, impress investors, and grow assets under management. Since launching just over two years ago, Caruso has grown rapidly. We now manage over $80 billion in assets, support more than 900 funds, and serve over 80,000 investors. After completing our Series A funding, we are scaling our global operations and looking for driven leaders to join our team. Learn more about Caruso at getcaruso.com. Role Overview The Chief Operating Officer will partner with the CEO to build Caruso’s operational foundation as we expand worldwide. This executive role joins the leadership team alongside the CTO, CFO, and future C-level hires. The COO will help shape the company’s growth and bring AI to an industry still dominated by spreadsheets and manual work. The scope of this position will grow as Caruso does. In the first phase, the COO leads a small operations team, oversees People & Culture, and works closely with services and customer teams, often taking on cross-functional projects that lack a clear owner. Over 18 to 24 months, the role will evolve into a global COO position with broader responsibilities. Main Responsibilities Partner with the CEO: Act as the operational arm of the CEO. Manage business review cycles, OKRs, and leadership offsites. Step in on cross-functional issues that require executive attention. Lead Cross-Functional Initiatives: Tackle complex challenges across teams, such as implementation roadblocks, process redesigns in fund administration, and escalated client issues. Support Services and Customer Teams: Collaborate with leaders in Fund Admin Services and Client Experience. Remove obstacles, improve efficiency, and help integrate AI solutions into daily work. Establish Global Operating Rhythm: Build reporting structures, dashboards, and business review routines to support predictable operations in all regions where Caruso operates. Grow and Manage Teams: Lead and expand operational areas including People & Culture, Legal, Risk and Governance, Business Operations, and AI Enablement as Caruso scales.

About OmniOmni is an innovative business intelligence and embedded analytics platform designed to empower customers in exploring, understanding, and leveraging their data effectively.With our headquarters located in San Francisco and additional hubs across EMEA and APAC, we are proudly supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleWe are on the lookout for data enthusiasts to join our Product Expert team and deliver outstanding technical support to our customers. This role represents the inaugural Product Expert, Customer Support position in Sydney, Australia, where you will play a vital role in establishing the local team and influencing customer support operations in the region.As a Product Expert at Omni, you will leverage your expertise in SQL, data analytics, and familiarity with the Omni product to assist customers in resolving data challenges, adopting best practices, and navigating the platform. You will serve as both the face of Omni and the internal advocate for customer needs, providing personalized support as the primary point of contact.We take pride in delivering exceptional, high-touch technical support throughout the customer journey. Our Product Experts are the heart and soul of the customer experience!Key Responsibilities:Develop deep expertise in the Omni product, best practices, and integration with technologies such as dbt, git, API workflows, and modern databases.Assist customers, potential clients, and partners via Slack, acting as the frontline support as users address their data needs.Provide proactive, positive, and beyond-the-call-of-duty technical support, delving deeper to uncover creative solutions to customer inquiries.Be the first Product Expert in Sydney, helping to define the role and the impact of the team in the local context.Stay informed about the latest product enhancements and roadmap updates (which change weekly).Represent customer needs in internal discussions with Product and Engineering teams.Collaborate with Solutions Engineering to identify trends and proactively suggest product and tooling solutions that enhance customer experience.

ABOUT USAt Indie Campers, we are passionate about making road trips accessible to everyone. With our innovative digital solutions and a commitment to customer satisfaction, we provide an exceptional booking experience and memorable road trips at competitive prices.Having facilitated over one million nights of rental, we proudly serve more than 300,000 travelers from 169 countries. Our offerings include a diverse selection of road trip options: short-term RV rentals, long-term campervan subscriptions, and a range of vehicles available for purchase.Driven by technology and dedicated to excellence, we are expanding our team and invite enthusiastic individuals to join us on this exciting journey.

Hello there! I’m Herrald , the Customer Experience Lead for Australia at WeTravel. I embarked on this exciting journey with WeTravel last September as the inaugural Account Manager, and it has been a thrilling experience. My objective is to cultivate a dynamic, collaborative team that is deeply passionate about our mission. As Australia represents a burgeoning market for WeTravel, we are poised for numerous exciting opportunities ahead.Currently, we are on the lookout for a Customer Support Representative to join our ranks. If you have a passion for travel and fintech and enjoy forging meaningful relationships, this role could be the perfect match for you. At WeTravel, we empower multi-day and group tour operators to simplify their booking and payment processes, allowing them to concentrate on delivering unforgettable experiences.If you are enthusiastic about assisting others, possess strong problem-solving skills, and thrive in a fast-paced, international environment, we would love to connect with you!Our Work CultureAt WeTravel, we operate efficiently, adapt quickly, and provide robust support for one another. Our support team excels in a fast-paced, collaborative setting where we consistently enhance our service by sharing insights, learning from feedback, and maintaining close contact with our users. This role is on-site, offering high autonomy, significant impact, and visibility.You will work closely with engineering, product, and sales teams to address user needs and enhance the customer journey, while also contributing to the systems and content that drive our support strategy.Why You Should Consider This OpportunityYou should apply if you meet the following criteria:Possess 4+ years of experience in customer support, preferably within a SaaS or tech-driven context.Demonstrate advanced English proficiency (C1 or higher) and fluency in Spanish, both written and verbal, with the capability to communicate effectively with customers and internal teams.Exhibit confidence in using modern support platforms such as Intercom, Zendesk, or equivalent tools, including inbox management, workflows, tags, macros, and reporting.Be empathetic, patient, and dedicated to helping others succeed.Have hands-on experience collaborating with engineers to investigate bugs, validate fixes, and contribute to product enhancements.Communicate clearly and succinctly, even under pressure.Be proactive, organized, and comfortable working independently.Possess a genuine passion for helping others and a desire to be part of a collaborative team.

At Jump Trading Group, we are dedicated to achieving excellence in research and innovation. We harness the talents of exceptional individuals in Mathematics, Physics, and Computer Science to explore scientific boundaries, push beyond them, and apply groundbreaking research to the global financial markets. Our distinctive culture thrives on continuous innovation, requiring fearlessness, creativity, intellectual honesty, and a competitive spirit. We believe in collective success and unlocking individual talents through collaboration and mutual respect. At Jump, our research outcomes contribute to more than just superior risk-adjusted returns—we develop, design, and implement technologies that transform our world, support startups across various industries, and collaborate with leading global research organizations and universities to tackle pressing challenges.The Tech Services Office Support Technician will play a crucial role in maintaining Jump’s Infrastructure, ensuring operational stability, integrity, and efficiency through automation. This position offers the chance to engage with cutting-edge global infrastructure while collaborating closely with local teams in our rapidly growing office. The ideal candidate will thrive in a fully automated, agile environment and continuously seek improvement opportunities. Prepare for daily challenges in Jump's fast-paced, innovative, and diverse workplace.

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

Join Mable, a pioneering entity in the Attain Healthtech Group, and play a vital role in transforming the care and support sector. Our mission is to create meaningful, positive change that impacts lives while elevating standards and shaping the future of care.At HomeMade, an approved aged care provider, we empower older individuals to take control of their care services with the unwavering support of our dedicated clinical and customer support teams. Our innovative technology platform allows thousands of users to customize their support plans, ensuring they meet specific needs while optimizing their resources.As a Support Partner, you will be instrumental in helping older Australians maintain their independence and lead fulfilling lives at home. You will join a passionate team committed to making a significant difference in the lives of others.

Who We AreVerkada is revolutionizing the way organizations safeguard their people and spaces through an integrated, AI-driven platform. As a frontrunner in cloud physical security, Verkada provides organizations with enhanced safety and efficiency via a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarms, intercom systems, and visitor management.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, relying on Verkada for their physical security needs, we simplify management, empower intelligent control, and support scalable implementations. Since our founding in 2016, Verkada has experienced rapid growth, now operating from 15 offices with a workforce of over 2,200 full-time employees.About The RoleAs we expand our footprint in the APAC region, Verkada is on the lookout for Technical Support Engineers to enhance our support for enterprise customers in our Sydney office. Joining our Technical Support team means becoming part of a talented group that provides assistance across the full suite of Verkada's cloud-managed building security products. You will tackle technical challenges independently and collaboratively, guiding customers through our platform's intricacies. Our team acts as a vital link between customers, Engineering, and Product Management. If you are eager to make a significant impact and advance your career in the cloud-managed IoT sector, we would love to connect with you!This role necessitates your presence on-site five days a week in our dynamic Sydney office where collaboration and innovation flourish.

Our Mission At Datacom, we partner with organizations and communities throughout Australia and New Zealand to positively impact lives and empower businesses with innovative technology solutions.About the Role As the Manager of Business Operations within our dynamic Business Operations team, you will spearhead the identification, implementation, and enhancement of best practice processes aimed at achieving operational excellence. This strategic and hands-on role involves leading cross-functional teams to tackle complex business challenges while driving performance improvements that align with our organizational objectives.Our offices are located across Australia, and while we value in-person collaboration, we also recognize the importance of work-life balance, allowing flexibility in working from home arrangements based on team preferences.Your Responsibilities In your role as Manager of Business Operations, you will:Lead and facilitate cross-functional project teams to implement process enhancements.Establish performance metrics and identify opportunities for future improvements.Analyze data to uncover root causes of issues and develop best practice methodologies.Align improvement initiatives to rectify performance gaps.Provide expert consultation on re-engineering techniques and process optimization.Conduct internal presentations and training sessions focused on measurement, analysis, improvement, and control processes.Perform cost-benefit analyses for proposed process changes or new initiatives.Promote a principled health and safety culture in accordance with Datacom policies.We pride ourselves on being an agile organization, responsive to the evolving needs of our customers, technology advancements, and internal stakeholders, which often leads to the evolution of roles to meet these demands.What You Will BringEssential Experience:6+ years of relevant technical or operational experience, complemented by a tertiary qualification.A strong grasp of current business operations processes and practices.Familiarity with the complete sales-to-delivery lifecycle.Robust financial management skills, with an understanding of cost, utilization, and project revenue relationships.A proven track record of leading collaborative, cross-functional teams to achieve organizational success.Outstanding stakeholder engagement, influence, and negotiation abilities.Excellent analytical, consultative, and problem-solving capabilities.A Bachelor's degree in Business, IT, Science, Engineering, Economics, or a related field.Preferred Qualifications:Experience in a technology-focused environment.

ABOUT US At Indie Campers, we are revolutionizing road trips by making campervan adventures accessible to everyone. Our innovative digital platform, paired with a customer-first approach, ensures a seamless booking experience and high-quality road trips at competitive prices. With over a million nights rented through our platform and more than 300,000 travelers welcomed from 169 countries, we offer an extensive range of road trip options, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. Our commitment to technology drives us to tackle exciting challenges that require top-tier talent. As we expand our team, we invite you to join us on this dynamic journey. THE ROLE As an Operations Area Manager, you will spearhead operations across a cluster of depots, ensuring exceptional customer service, availability of our fleet, and optimal operational efficiency. You will mentor Depot Leaders to ensure adherence to standard operating procedures and achieve key performance metrics. This leadership role is impactful and visible, reporting directly to the Regional Director. WHAT WILL YOU WORK ON? In this position, you will manage a cluster of depots to guarantee they operate efficiently and align with Indie Campers' standards. You will serve as a critical liaison between local teams and central functions, focusing on performance, customer satisfaction, and operational excellence. Your key responsibilities will include: Leading and mentoring Depot Leaders across various locations. Ensuring compliance with standard operating procedures and upholding high customer service standards. Tracking KPIs and implementing strategies for performance enhancement. Overseeing P&L, budgeting, and depot cost management. Collaborating with Central Operations, Finance, and HR teams. Traveling frequently (up to 75%) to provide on-ground support and oversight. WHO ARE WE LOOKING FOR? 7–10 years of experience in operational roles (such as rental, logistics, retail, or hospitality). 3–5 years in leadership positions managing multiple locations or high-volume depots. Demonstrated ability to manage depot financials, including budgeting, cost control, and supplier relationships. Excellent communication and interpersonal skills. Strong analytical skills and experience in performance management. A proactive and solution-oriented mindset.

Role Overview Leap Legal Software is hiring an Operations and Projects Manager in Sydney, New South Wales. This role focuses on guiding operational strategies and managing project delivery to support the company's goals in the legal technology sector. What You Will Do Oversee daily operations and drive process improvements Lead cross-functional teams to deliver projects on time and within scope Align operational initiatives with the evolving needs of the legal industry Enhance team productivity and efficiency across departments Support organizational success through hands-on project management Collaboration This position works closely with teams across the business to ensure projects run smoothly and operational goals are met.

Anduril Industries is a pioneering defense technology firm dedicated to revolutionizing the military capabilities of the U.S. and its allies through cutting-edge innovations. By integrating the expertise, technology, and business strategies of today's most creative companies into the defense sector, Anduril is reshaping the design, construction, and distribution of military systems. Our advanced systems are driven by Lattice OS, an AI-enabled operating system that transforms vast data streams into a real-time, 3D command and control hub. As we navigate an era of strategic competition, Anduril is committed to delivering state-of-the-art autonomy, artificial intelligence, computer vision, sensor fusion, and networking technology to the military in a matter of months, not years.As a Field Operations Engineer, your role will be pivotal in supporting the deployment of Anduril’s state-of-the-art Autonomous Underwater Vehicles (AUVs). You will conduct demonstrations, assist customer deployments, maintain field hardware, and relay operational insights back to the engineering team to ensure that Anduril's autonomous systems achieve their mission objectives in real-world environments.Key Responsibilities:Draft, review, and implement detailed test plans for development, integration, factory, and sea testing.Oversee AUV operations, monitor vehicle performance, sensor data, and mission progress in real-time, addressing technical issues and executing contingency plans as necessary.Collect, analyze, and interpret operational data from AUV missions to inform design enhancements and development strategies.Coordinate AUV launch and recovery processes, manage daily test operations, and compile daily operations and test reports.Conduct maintenance, troubleshooting, repairs, and upgrades of AUVs in the field while managing maintenance systems.Prepare for field deployments by sourcing and assembling AUV test and support equipment.Provide exceptional operational support to Defense customers, understanding their needs, gathering feedback, and acting as a technical liaison between customers and internal teams.Assist in the development, review, and testing of Standard Operating Procedures and user documentation related to AUV operations.Contribute to the creation of comprehensive mission and test plans, considering route optimization, environmental conditions, and risk management to achieve targeted outcomes.