Senior Technical User Operations Specialist at Harvey | Sydney

Why Choose Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach transcends mere incremental changes, aiming for comprehensive transformation. By leveraging cutting-edge agentic AI, a robust enterprise platform, and extensive domain expertise, we are redefining how essential knowledge work is performed for ge…

Join Vanta as a Solutions Engineer focusing on the expansion of our services in the APJ region. In this role, you will leverage your technical expertise to support our clients in optimizing their compliance and security processes. You will work closely with sales teams to identify customer needs and provide tailored solutions, ensuring a seamless integration of our offerings into their operations.

At Vanta, we are dedicated to empowering businesses to earn and demonstrate trust. Our belief is that security must be continuously monitored and verified, enabling companies to implement superior security practices effortlessly. Vanta boasts a compassionate and skilled team; while some members have a background in security, many have thrived here without prior experience in the field.As the Senior Manager of Solutions Engineering for the APJ region, you will take the lead in developing Vanta's Solutions Engineering team, collaborating closely with Sales leadership to ensure exceptional pre-sales technical execution. Your role will encompass building a high-performing team and fostering impactful results across new business initiatives, customer expansions, and partner channels throughout APJ.In this position, you will blend hands-on leadership with strategic foresight, establishing repeatable best practices, mentoring Solutions Engineering talent, and acting as a trusted advisor to both our clients and our go-to-market teams.Key Responsibilities:Team Leadership: Build, guide, and oversee the Solutions Engineering team across APJ, ensuring robust coverage for enterprise, commercial, growth, and SMB segments.Revenue Growth: Collaborate with Sales leadership to enhance conversion rates, expedite deal cycles, and optimize resource allocation to drive ARR growth.Customer Interaction: Engage in critical discussions with customers and prospects, assisting senior stakeholders in conveying Vanta’s value proposition to CISOs, CIOs, and security leaders, while maintaining regular communication with clients and partners across the region.Operational Excellence: Develop and implement a consistent operational framework, ensuring accurate forecasting, thorough deal inspection, and scalable best practices.Cross-Department Collaboration: Work closely with Product, Engineering, Customer Success, and Partnerships to represent the voice of the APJ customer and influence priority setting on the product roadmap.Global Center of Excellence: Contribute to Vanta’s Global Solutions Center of Excellence by creating playbooks, enablement frameworks, and knowledge-sharing practices that can be scaled globally.Talent Development: Recruit, nurture, and retain top-tier Solutions Engineering talent in APJ, cultivating an inclusive and high-performance culture.

Join AECOM as a Technical Director in Environment and Planning. In this pivotal role, you will lead and manage projects that contribute to sustainable development and environmental compliance. You will collaborate with diverse teams to deliver innovative solutions that address complex environmental challenges.Your expertise will be critical in ensuring that our projects meet regulatory requirements and are aligned with best practices in environmental management. You will be responsible for overseeing project execution, mentoring junior staff, and maintaining client relationships.

Qantas Group is looking for a Technical Product Owner based in Sydney. This position plays a key role in guiding technology products and ensuring development teams deliver solutions that match business needs. Role overview The Technical Product Owner helps shape the vision for technology products and steers them from concept to delivery. The role focuses on aligning product direction with business priorities and translating those priorities into actionable work for development teams. Main responsibilities Define and clearly communicate the vision for each product Manage and prioritize the product backlog to reflect changing needs Work with stakeholders to gather, clarify, and refine requirements Translate business needs into detailed, actionable tasks for developers Ensure products meet quality standards and support company objectives Collaboration This role requires frequent interaction with stakeholders across the business. The Technical Product Owner serves as a link between business teams and developers, helping everyone stay aligned throughout the product lifecycle.

Join RecordPoint as a Technical Consultant, where you will play a pivotal role in delivering innovative solutions to our clients. You will work closely with customers to understand their technical needs and provide expert guidance on our products and services. Your responsibilities will include analyzing client requirements, configuring solutions, and ensuring successful implementation.This is an opportunity to work with a talented team in a dynamic environment, contributing to the growth of our cutting-edge cloud-based solutions.

Geotab Inc. develops IoT and connected transportation solutions, helping businesses manage commercial fleets with advanced web-based analytics. The company’s open platform and Geotab Marketplace® integrate hundreds of third-party options, allowing organizations to streamline operations and combine vehicle data with other business information. Each day, Geotab processes billions of data points, using analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety, and support regulatory compliance. The team values adaptability and welcomes new perspectives, encouraging employees to take on fresh challenges as the company grows. Geotab has earned recognition as a certified Great Place to Work™ and emphasizes an inclusive, supportive culture. The company offers opportunities to innovate and develop professionally, along with a comprehensive benefits package. For more about Geotab’s culture and updates on future roles, visit their blog, follow on Instagram, or join the talent network.

Join TechBiz Global, a leader in recruitment services, as we connect top talent with prestigious clients. We are actively seeking a skilled Salesforce Technical Architect to become a vital part of one of our client teams. If you are eager to advance your career in a dynamic, innovative setting, this opportunity is tailored for you.Key Responsibilities:Leverage your expertise across the Salesforce platform, including Sales Cloud, Service Cloud, and Marketing Cloud.Configure and implement Salesforce Field Service Lightning along with custom solutions utilizing Apex, Visualforce, and Lightning components.Design and implement robust security models using profiles, roles, organization-wide defaults (OWD), and sharing rules.Enhance Salesforce CRM through best practices in automation, workflows, and reporting.Develop Visualforce pages and components that align with business requirements.Conduct comprehensive end-to-end Salesforce testing, including the development of test cases and meticulous issue resolution.Set up and configure Salesforce Communities with a focus on secure access and effective user management.Identify and propose opportunities for process improvement and optimization.Maintain compliance with Salesforce quality standards and best practices.Engage collaboratively with clients and stakeholders, both directly and independently.Participate in Agile ceremonies, contributing to continuous delivery and improvement.

Who are we?At UpGuard, we are pioneering the evolution of cybersecurity by leveraging AI-driven solutions to eliminate manual security challenges. Recently completing a US$75M Series C funding, we are expanding our infrastructure to analyze an astounding 100 billion risk signals daily. This is not merely growth; it is a complete transformation of how organizations manage cyber risk.Our Cyber Risk Posture Management (CRPM) platform is designed with security teams in mind, integrating security ratings, threat intelligence, and proactive AI to empower organizations in navigating a complex and ever-evolving threat landscape.We are not just developing another tool; we are defining a new category in cybersecurity. We offer our team the autonomy to deliver world-class technology while providing the resources necessary to scale globally.At UpGuard, our Sales team is the driving force behind our success, evolving from traditional transactions to becoming trusted advisors in digital resilience. In a time when third-party risk is increasingly intricate, we foster a collaborative culture that prioritizes our customers' security posture.As we enter 2026 after a record-breaking 2025 filled with exceeded revenue targets and an expanded global presence, we are on the lookout for dynamic individuals who excel in a fast-paced, AI-enhanced sales environment. If you are eager to refine your skills, possess an unwavering drive to succeed, and want to promote a platform that actively mitigates global cyber threats, we want to connect with you.Role OverviewThe Technical Product Enablement Manager plays a crucial role in ensuring all go-to-market teams can confidently comprehend, articulate, demonstrate, and operationalize UpGuard’s products—from established offerings to innovative, highly technical features. This position acts as a connector between Product, Product Marketing Management, Sales Engineering, and Enablement, simplifying complex functionalities into accessible, role-specific insights that accelerate sales cycles, enhance proof of concept outcomes, and boost customer adoption.

Location: Sydney, Australia (Hybrid – 3 days per week in office) Relevance AI develops a platform that enables teams to create and manage AI agents for workflow automation, decision-making, and collaboration. The platform is trusted by organizations such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard. Backed by investors like Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, Relevance AI completed its Series B funding in April 2025. The company is headquartered in San Francisco and Sydney, and was recognized by LinkedIn as the #1 Startup in Australia in 2025. Role overview This Enterprise Technical Product Manager position centers on building trust in AI products among large organizations. As the first product manager dedicated to Enterprise & Trust, the role will focus on shaping platform features that address the needs and concerns of enterprise clients. The aim is to help these teams feel confident adopting AI solutions within their operations. Work environment This hybrid role is based in Sydney, with three days per week in the office. The team values curiosity, collaboration, and strong execution.

Geotab Inc. is hiring a Technical Customer Support Team Leader based in Sydney, Australia. This position guides a team that helps customers manage their commercial vehicle fleets using Geotab’s connected transportation technology. Role overview The Technical Customer Support Team Leader oversees daily support operations, ensuring customers receive timely and accurate assistance. The focus is on helping businesses use Geotab’s web-based analytics and IoT platform to improve fleet safety, productivity, and compliance. The team leader also supports staff development and encourages creative problem-solving. What you will do Lead and mentor a team of technical support specialists. Coordinate responses to customer inquiries related to Geotab’s fleet management solutions. Promote a collaborative and inclusive team environment. Encourage continuous learning and professional growth within the team. Requirements Experience in technical customer support or a related field. Strong leadership and communication skills. Interest in IoT, analytics, and connected vehicle technology. Ability to work in Sydney, Australia. Learn more Explore Geotab’s culture on the Geotab blog. See daily life at Geotab on Instagram. Subscribe to the talent network for job updates.

About AirwallexAirwallex stands as the pioneering unified payments and financial platform designed specifically for global enterprises. Our innovative blend of proprietary infrastructure and advanced software supports over 200,000 businesses worldwide—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—by offering fully integrated solutions for everything from business accounts and payments to spend management and treasury services, as well as embedded finance on a global scale.Founded in Melbourne, we are proud to have a dynamic team of over 2,000 talented professionals across 26 offices globally. With a valuation of US$8 billion and backing from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you’re eager to embark on the most ambitious journey of your career, we invite you to join us.

Join Canva as a Senior Technical Program Manager, where you will play a pivotal role in leading platform initiatives that enhance our user experience and drive innovation. You will collaborate with cross-functional teams to ensure the successful delivery of projects, utilizing your expertise in technical program management.

Join Deputy, a leading global SaaS company revolutionizing workforce management through our innovative platform. Headquartered in Sydney, with additional hubs in Melbourne, San Francisco, and London, we empower over 1.5 million workers across 375,000 workplaces in over 100 countries. Recently achieving Unicorn status, we are backed by top-tier global investors. At Deputy, we are dedicated to enhancing the work experience for hourly workers who form the backbone of our economy, from baristas to healthcare professionals. Unlike traditional workplace technology that often overlooks these essential roles, we focus on transforming frontline operations. Our platform not only boosts profitability and compliance for businesses but also fosters engagement and satisfaction among employees. Embracing our evolution into an AI-native company, we encourage you to leverage AI tools creatively and responsibly in your daily tasks. With comprehensive training and support, you will be equipped to innovate solutions that drive efficiency and effectiveness. If you have a passion for developing people-first solutions that enable businesses and their teams to flourish, we invite you to join us at Deputy and make a meaningful impact!

Join KPMG Australia as a Dynamics 365 Customer Engagement Technical Lead in our Technology department. This full-time position offers an exciting opportunity for a mid-senior level professional to lead and innovate in customer engagement solutions.

Join Extreme Networks as a Senior Director of Systems Engineering for APAC*Candidates for this role can be located in Australia, Singapore, or Japan.Position OverviewThe Senior Director, APAC Systems Engineering is a key executive leader tasked with defining and executing the technical strategy that drives exceptional customer outcomes and robust regional growth across the Asia-Pacific region. This role is pivotal in leading a high-performance Systems Engineering organization that specializes in cloud-managed networking, cutting-edge enterprise architectures, and AI-driven operations.As a strategic partner to the SVP of APAC Sales, you will co-own the success of the region by aligning the technical vision with effective go-to-market strategies and enhancing customer engagement. Your leadership will be instrumental in accelerating revenue growth, boosting win rates, and fostering deeper strategic relationships with our customers.

Join Us in Shaping the FutureFor nearly 60 years, Coates Group has empowered meaningful connections between top global brands and their audiences. While we've made significant strides, our journey is just beginning!As an innovative global technology firm, we specialize in crafting dynamic, intelligent, and engaging customer experiences through our cutting-edge digital hardware, proprietary content management systems, and industry-leading signage solutions. If you've ordered in-store or via drive-thru at a McDonald's anywhere in the world recently, it's likely you've interacted with our digital innovations. With a presence in over 50 markets and nine offices globally, we proudly call Sydney, Australia our home.At Coates Group, we embody the values of a family-owned enterprise, infused with the entrepreneurial spirit of a start-up. Our mission revolves around Creating Connections. Empowering Partnerships. Always Evolving. Our relentless dedication, creativity, and hard work have positioned us as industry leaders, earning accolades and setting standards while focusing on continual growth. We are proud recipients of the Australia Good Design Award and have executed the largest hardware deployment in Quick Service Restaurant history.We are a diverse team of curious, charismatic, and authentic individuals who thrive on collaboration and creativity. As a united Crew, we are transforming how the world's leading brands harness technology to enhance customer experiences.The Senior Technical Business Analyst will be pivotal in understanding and articulating customer requirements to our Engineering team, ensuring the delivery of tailored solutions. This role involves collaborating with various stakeholders to convert actionable business needs into functional and technical specifications, including process mapping of functional flows. Additionally, you will ensure that all requirements are documented clearly and accurately to support the development lifecycle.

Smiths Group seeks a Field Service Apprentice based in Sydney. This entry-level role centers on learning through practical experience alongside skilled technicians. The position supports the service and upkeep of advanced technology in real-world environments. Role overview As a Field Service Apprentice, expect to work directly with experienced professionals. The focus is on building technical skills and industry knowledge through active participation in daily tasks. What you will do Assist technicians during service and maintenance of technology solutions Develop hands-on skills by working on equipment at customer sites Grow confidence and technical understanding through on-the-job training

At Riot Games, our engineers possess a wealth of expertise in specialized technical domains while also relishing the chance to engage in diverse areas. As an Engineering Manager within Riot, you will unify organizational objectives by crafting a compelling engineering vision and delivering innovative solutions for organizational structure. You will also act as a mentor to a talented team of engineers, monitoring their performance and fostering their professional development.VALORANT represents Riot’s innovative approach to character-driven tactical shooting games. To learn more about VALORANT, click here.In your role as the Manager of Software Engineering for the VALORANT team, you will not only be involved in coding but will also guide your team members in advancing their careers while helping the team achieve its product and technical milestones. As a pivotal leader in our Core Services team, you will oversee a group of engineers focused on enhancing the construction, delivery, and operation of VALORANT's global services platform. You will spearhead the creation of new services, drive ongoing enhancements to existing services, establish standards and frameworks to elevate service development across VALORANT, and refine the tools and pipelines utilized for deploying and managing these services. Close collaboration with technical teams at Tencent will be essential to optimize service delivery and operations in China, bridging gaps in developer experience and platform performance between Tencent and Riot regions. You will report directly to the Senior Manager of Engineering for VALORANT in Sydney.This is a full-time position based in Sydney, Australia.

KPMG Australia is hiring an Assistant Manager for the Technical Accounting Advisory team in Sydney. This position centers on helping clients address complex accounting issues and improve their financial reporting practices. Role overview As Assistant Manager, contribute accounting knowledge to guide clients through technical challenges. Collaborate with experienced colleagues to deliver advisory services that support compliance with regulatory requirements and add value to client operations. What you will do Support clients as they navigate technical accounting matters Work alongside a team of professionals to deliver high-quality advisory services Help clients strengthen financial reporting and meet regulatory standards Requirements Strong accounting background Experience with technical accounting or financial reporting Ability to work effectively within a team