About the job
IT Technical Engineer – Field-Based
Focus Group
Home Based (with frequent travel across London Zone 1-4)
Competitive Salary: Up to £43,000 + Company Van + Overtime & On-Call Allowances (approximately £8-10k)
Are you an engineer who thrives in dynamic environments rather than being confined to a desk? If so, this opportunity is tailored for you.
Focus Group is a rapidly expanding technology firm, backed by Hg Capital, generating £300 million in revenue and serving over 30,000 SME clients throughout the UK. We are on an ambitious growth trajectory and are seeking proficient field engineers to help us provide exceptional IT solutions to our customers.
Your Role
Working from your home in the London area, you will represent Focus Group across Greater London, visiting client sites to install, configure, and troubleshoot various IT solutions. One day you could be implementing a multi-site network; the next, addressing a critical server issue or configuring Azure infrastructure for a developing business.
No two days will be alike , that's the beauty of this position.
Key Responsibilities
Install and configure IT solutions across Windows, Azure, networking, and telephony.
Provide onsite and remote support for SME to Enterprise clients throughout London.
Lead fault resolution for urgent hardware and service failures.
Contribute to multi-technology, multi-site project delivery.
Accurately audit and document client infrastructure.
Collaborate with Project Managers, Service Desk, and 3rd Line Engineers.
Desired Skills and Experience
Significant hands-on experience in IT support or delivery.
Strong knowledge of the Microsoft stack , Windows Desktop, Windows Server, M365.
Familiarity with cloud technologies , Azure, Intune, SharePoint.
Networking fundamentals , firewalls, routers, switches, wireless.
A natural troubleshooter , tenacious, solution-oriented, and enjoys challenges.
A full UK driving license (essential).
Preferred Qualifications
⭐ Previous experience in Managed Service Provider (MSP) environments.
⭐ Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba).
What We Offer
Up to £43,000 base salary.
Company van provided and travel expenses covered.
⏰ Overtime and on-call allowances.
Clear pathways for career advancement , Team Leader, Solutions Engineer, and beyond.
The support of a $1 billion technology company with significant momentum.
Why Join Focus Group?
We're a forward-thinking company that is scaling, acquiring, and investing in AI to redefine exceptional managed services. Our engineers are at the forefront of this mission , trusted, technically challenged, and equipped with the tools necessary to excel.
If you are a self-motivated individual who enjoys variety, is passionate about solving real-world problems, and seeks to make a meaningful impact, we want to hear from you!
