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Field Software Quality Engineer

AescapeNYC/Metro Area
Hybrid Full-time $80K/yr - $105K/yr

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Experience Level

Experience

Qualifications

Collaborate with Support, Field Service, and Quality teams to provide remote software support for deployed units. Monitor the deployed fleet and act as the first line of defense for software-related issues, triaging and escalating as necessary. Conduct preliminary investigations into field software issues; identify immediate fixes and containment strategies, and work with engineering to devise long-term solutions. Coordinate and execute remote software updates, patches, and configuration changes across the fleet. Create and maintain detailed issue tickets in the problem management system, ensuring comprehensive documentation for effective investigation and resolution.

About the job

Aescape develops technology that blends intelligent bodywork, advanced robotics, and proprietary software to deliver personalized recovery experiences. With a focus on the fitness, hospitality, and wellness sectors, Aescape is backed by investors including Valor Equity Partners, BroadLight Capital, and Mecha Ventures. More information is available at www.aescape.com.

Role overview

The Field Software Quality Engineer serves as the primary advocate for software quality across Aescape’s deployed robotic systems. This position centers on investigating, containing, and resolving software issues that arise in real-world settings. Acting as a bridge between field teams and engineering, the engineer triages urgent problems, manages remote software updates, and helps ensure reliable operation for customers.

What you will do

  • Investigate and resolve software issues on deployed units in the field
  • Triage problems as they occur, collaborating with both field and engineering teams
  • Oversee and execute remote software updates
  • Identify and address potential issues before they affect customers
  • Develop processes and tools to maintain high performance standards for robotic systems

Requirements

  • Strong problem-solving skills and attention to detail
  • Experience supporting software quality in a field or customer-facing environment
  • Clear communication skills with both technical and non-technical teams
  • Comfort working in a hybrid schedule based in the NYC/Metro Area

This position follows a hybrid schedule in the NYC/Metro Area.

About Aescape

Aescape is a New York City-based innovator in recovery technology, committed to enhancing wellness through intelligent bodywork and advanced software solutions. Our mission is to set a new standard in the wellness industry, making recovery an integral part of people's lives.

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