About the job
About Our Team
At OpenAI, our mission is to create safe artificial general intelligence (AGI) that benefits every individual across the globe. This ambitious goal demands that we recruit exceptional talent in various fields including research, engineering, product development, policy, operations, and leadership. The Recruiting team is pivotal in this journey, tasked with identifying, attracting, and delivering top-tier candidates who embody OpenAI's core values and aspirations.
The Candidate Experience team is committed to ensuring that every interaction a candidate has with OpenAI, regardless of role, region, or seniority, exemplifies excellence, fairness, and a human touch. This team oversees global coordination, interview logistics, onsite experiences, and the operational workflows that underpin all recruiting functions, from Executive and Research to Technical, GTM, and G&A. The Candidate Experience team adapts to various hiring approaches, from executive and research roles to high-volume technical positions, playing a vital role in crafting tailored experiences for specialized searches while also ensuring scalability as OpenAI expands worldwide.
About the Role
As the Global Candidate Experience Manager, you will define, scale, and continuously enhance the candidate experience at OpenAI. You will lead a diverse, geographically dispersed team of Recruiting Coordinators and team leads, overseeing the systems, workflows, and service standards that facilitate smooth and outstanding hiring processes across the organization.
This position combines global leadership, operational excellence, and strategic design. You will develop an AI-first candidate experience model, manage some of the most intricate and confidential searches within OpenAI, and implement the infrastructure necessary for high-volume and research-level technical recruitment. Collaboration will be key, as you will work closely with all Recruiting functions as well as Executive Operations, People Analytics, Internal Tools, and the People Innovation Lab.
Our ideal candidate has substantial experience in leading recruitment operations teams, scaling initiatives across multiple offices or countries, and thriving in environments where customized workflows and scalable systems coexist.
