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Incident Manager at funda | Amsterdam

FundaAmsterdam, Noord-Holland, Netherlands
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Respond to inquiries via phone and email, providing expert, concise advice on platform usage. Log, analyze, and prioritize incidents in our issue tracking system, including impact assessments and clear problem descriptions. Collect insights from Customer Support, translating them into specific incidents and improvement proposals for focus teams. Facilitate communication and collaboration among various departments to ensure swift resolution of issues.

About the job

Are you calm under pressure and thrive in a fast-paced environment? As an Incident Manager at Funda, you will play a pivotal role in ensuring our platform operates smoothly. When incidents arise, you assess the situation, identify priorities, and determine the impact on users. Your expertise enables you to provide clear updates to colleagues, real estate agents, and consumers, ensuring they can continue their journey of finding a home with confidence.

In this dynamic role, you will be the first point of contact for agents, consumers, and other users of our platform. When something goes awry or can be improved, you will bring clarity and mobilize the right teams to address the issues effectively.

Incidents can vary widely, from listings not appearing online to push notifications failing to send. You will investigate these issues, assess their impact, and ensure that the right solutions are implemented. Additionally, you will gather customer feedback and translate it into actionable improvement proposals for our development teams.

You will collaborate daily with Customer Support, Sales, Marketing, and Product Development, tracking progress and managing expectations. Sometimes, you’ll need to explain why certain issues may not be prioritized immediately. Your goal is to maintain an overview that leads to satisfied customers and a well-functioning platform.

About Funda

Funda is a leading platform in the Netherlands dedicated to helping millions of people find their dream homes. With a commitment to innovation and customer satisfaction, we strive to provide the best experience for users navigating the property market.

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